Great customer service from Austin Green! Drove to Grand in Sun City because this store opens earlier than 10 am. Austin came out to meet and greet us, opening our door. He asked to find out how satisfied we were with our current phone, and he did not try to upsell us. We got a new phone and he uploaded all our data for us...45 minutes. Bottled water was served as we relaxed in the comfort of the store. read more

called the Grand ave location and talked to Jermaine and set up an appoinment when we came in we were greated with professional and very informative information He explained all of the phone choices Both my husband and I got a new phone and the transtion was extremely easy We would highly recommend Jermaine read more

Switched providers and had so much trouble over the phone but the moment we entered the store and met Jermaine he was so helpful but most importantly so honest with us. It was like a breath of fresh air. All the employees were so helpful and constantly asking if we wanted water or if we needed anything. I am only going to this store with Jermaine from now on. Highly recommend this place. read more

I have been with Verizon for about 30 years and have never had any kind of issues. Great service.

Verizon offered an upgrade for my iPhone 16 Pro Max. Sonni went over all the options with us. She moved all my apps (which I have too many) onto the new phone without any problems. Six days later I was back in to see her to have my screen protector put on by a professional. Always pleasant. The person who hired her recognizes talent. read more

Austin was awesome! He had to deal with the rudest people I have ever encountered in a situation while upgrading mine and my husband's phones. Very pleasant and accommodating. Definitely recommend dealing with that man and store. read more

Don't ever go to this location showed up to trade a line,phone and buy a new phone Brunson and his helpful (he was never fuckin helpful) Both need to be fired as soon as possible Place was not busy Brunson proceeds to he is new to the store and that his coworker can help the coworker surprisingly didn't know how to open a business line We asked can't he just go online to search what his coworker can search proceeds to say he doesn't know where to search We proceed to say on the web Says he's never been online Brunson needs new training or replacement asap read more

I have had Verizon for 17+ years. In Chicago area and now Phoenix AZ area. Moved here in 2015. Cell phone and 5G Home Gateway. About 1 year ago the service became absolutely horrible. Dropped phone calls, missed or seriously delayed texts. Hours and hours and hours on the phone with all levels of tech support. Absolutely no help. Thought getting a new iPhone and iPad would help. Not so at all. More hours and hours and hours with tech support. I suspect it has something to do with the area I'm in, which is NOT in the boonies but suburban, in the 5th largest city in the US. Regardless, run don't walk away from Verizon here. I'm stuck now as I got that new iPhone and iPad on them, fool that I was. How incredibly sad for all of us. read more

I recently bought an Android phone and will never go back. It took 5 days to get nowhere. I cannot list ALL the many problems I had dealing with their manager! I went to the one off Grand Ave in Sun city. Find another Verizon to go to - NOT THIS ONE! read more

Danielle is awesome!!! Went to this location last week to transfer a work Phone my employer released and also switch my family from T-Mobile to version. I stopped in there and spoke with Danielle, she was very friendly and helpful, she walked me through what we needed from TMobile to make the switch. A few davs later we went back at a scheduled time to meet with Danielle, she switched me and my family over to Verizon and set up two new phones (traded in two old). She is definitely an expert at the whole process, so efficient!!! I didn't really meet any of the other people that work in the store, but they all seemed very professional. If you have questions or need service, definitely recommend Danielle and this location. Thankyou!! read more

Ashtyn was super helpful!!! Got me in right away and helped me set up my new phone and made sure everything was working. He also help reduce my Verizon bill which was really great! Highly recommend read more

After purchasing a new phone on Bell Road and receiving no setup help I found the store in Sun City. Went in and asked a couple of questions about use. Didn't feel right because I didn't buy it there. The salesperson was the greatest. Stopped back a couple more times and received help from a couple others all equally knowledgeable and friendly. I am this week going to return to replace my ancient iPad. Probably could find cheaper but service is very important to me. Gary read more

Austin is beyond amazing and so helpful !!! He's knowledgeable and so genuine. Will always be a customer if he's there . The store is always clean, their customer service is 10/10 ! I recommend this verizon store out of the rest :) read more

There was an Employee named Austin. Called so many numbers with no help. This awesome Employee tried to help me with everything. Wasn't a minute call it was a long call. Told me I will so help you. Austin helped me with everything he was able to do. I'm 14 years at Safeway as a customer service manager. You got an awesome Employee in Austin. Thank you for me being crazy and you saying I'm seriously going to help you. You need to keep this Austin. Awesome service. Thank you Austin read more

Walked in there just to ask a question on whether I was eligible for an upgrade and we waited in the store for 20 minutes with not one word said to us. There were only two employees sitting down with two customers and never even acknowledged us standing there. Two guys with glasses that didn't even bother to make eye contact with us or even say "I'll be right with you" or "give me 10 minutes". Very disappointing since they weren't busy and seem nice. It's just common courtesy and so we left to go truly the arrowhead location. Would not recommend. read more

Patrick helped my husband and me. We live rurally and look like some hayseeds :o ) but he treated us with respect and was pleasant and helpful. Patrick is going t be our go to guy. read more

Do not sign up for Verizon Business Internet. My $99/Mo plan ended up costing me $323.80, $408.51, $417.35 and $546.38 before I cancelled it. Tried to return the router which they nailed me for $399.00 and they would not refund due to contract terms of no refunds after 30 days. Their customer service is the worst ever. Got complaint up to executive level and their ears are missing. read more

Went in a few months back, 91st Avenue & Peoria, Glendale AZ. The sales associate did a great job selling me. Our bill was $98.00 per month. He got us upgraded phones, said FREE trade in so no phone charge, Sold us insurance we didn't want, upgraded plan to include the verizon cloud we don't need and erased all of my husband's lifelong contacts. He said our bill would go up about $25 per month. Our monthly bill is now $191 per month. He never explained the cloud addition and it includes something called the Verizon Mobile Project, what the heck is that? My service has declined and I lose service frequently. Not a customer friendly company! read more

Patrick was awesome! Dude made the phone buying experience really easy and was always asking if we need anything durning visit. What put Patrick over the top was that he let us watch the football game on his phone while we waiting for our phones to transfer. Dudes a purified legend! He is reason why i love Verizon ! read more

We worked with Brandon this week to upgrade our phones. He was extremely knowledgeable; worked hard to make sure we were credited with every promotion available to us; he even knew the details of our Verizon account better than we did. It was the most seamless transition to upgraded phones we have ever experienced by far in all of our years with Verizon. We highly recommend him. read more

Staff was friendly, extremely helpful, and masked up for our protection. Austin stayed late to make sure that we we're completely satisfied. I know this because his family called to see where he was. Thanks for everything. read more

Chris was great to work with and made the process of transferring our information on our phones easy. He answered all of our questions and more. This is the location to be at for your service needs. read more

The young man that helped us did a good job but the mask he was wearing was so thin it was pretty worthless and most of the time it was below his nose. I told him he needed a different mask. Hopefully he has one now. read more

DO NOT BUY A PHONE FROM THESE LIARS!!! We thought we were purchasing 2 phones for one. They lied to us. Cole Moore, our salesman fed us a bunch of crap. We kept waiting for a credit that we never got. As soon as I get them paid off I am switching to another company. DON'T go with VERIZON!!! CROOKS AND LIARS!!! Don't shop at store at 10249 NW Grand Ave. CROOKS!! June 22, 2020: Customer Service Business Manager: As you recommended I contacted Cellular Sales Customer Serv. I called on 6/11/20 and explained my prob. I was very upset. Jess was very caring and told me she understood my frustration, saying that she wouldn't like it if someone had done her this way. She was very consoling and told me "if they don't approve this claim request, that we will find a resolution for you." She filed the claim. She told me she would get back to me within 7-10 days. TODAY, the eleventh day, she called to tell me my claim had been denied. She was "cold" and "uncaring." She offered no other solution, it was if she didn't even remember talking to me 11 days ago. She said nothing else could be done, so I told her if I'd known this before purchasing I would have gone to another company to purchase the phones. I asked if I could return the phones. She told me a claim would need to be filed to request it since it's been longer than 14 days. So now I have to wait another 5-7 days to see if I can return the phones for a refund and go to another company. I HAVE BEEN WITH VERIZON FOR NEARLY TEN YEAR!!! I don't like being treated as though all of this is my fault. The salesman COLE MOORE is the one that sold me the phones and promised me the deal. Now VERIZON is going back on THEIR WORD! If I'm denied my request to return these phones I will pay them off and go to another company. BUT WHEN I DO, VERIZON WILL LOSE IN THE END! I WILL TELL MY STORY EVERYWHERE!!! Now back up your word MR. BUSINESS MANAGER!!! Eric H. RATING: 0/ZERO STARS! read more

Jae was unbelievable and worked with me to get the right new phone. He was able to lay out all my options and tell me the pros and cons of each. He also provided me with his number should I run into any trouble once I got home trying to set up my phone. Great sales guy and very helpful, a real people person! read more

Very misleading building, not a real Verizon store. This is a third party store. But they do not disclose that on their main signs, only in small writing on the door. Buyer beware. read more

I went in to Verizon with questions about a smart watch with a fall detector. FITZ helped us and amazed us with his knowledge and ability to get us the best deal. Very pleased! This guy knows his stuff! read more

It's brand new and it has helped my dad get him a new phone and all those things. It also will give you a little info on things and stuff to help you with your bill and things like that. But I'm 27, and understand phones somewhat. And the 22 year old kids who run this place and who really understand it like the back of their hand act like like little sarcastic jerks to the older crowd of the area who may not understand it. It's rude and those kids are forgetting that those older folks who need help are giving them a job, and they're also forgetting that if this location where to be shut down they would be unemployed. read more

Austin at the Verizon Store on Grand in Sun City is amazing!!! I have had so many problems with my LG Velvet phone that finally I got rid of it and Austin helped me with a different phone and worked to save me all that he was allowed to do. I love the store on Grand. Thanks Austin for a great resolution. read more

Great experience. Patrick was awesome and straight to the point. Transferring data to the new phone was a nightmare and Patrick was hustling to find a solution and succeeded. read more

Went in to possibly check on upgrading my phone and came out with a great phone with little change to my monthly bill. Cole was a great rep who gave me great options on what was good for my needs. Will defiantly be back when I need to upgrade another phone. read more

First, they charge $35 to transfer phone data when you get a new phone. Then, dumb me, called to ask a question & spoke to some cocky jerk. Didn't get his name. Then, my husband said that there was one guy there who put on his screen saver & did it perfectly. Super nice. So, he called & spoke with Patrick who was super & said that they could apply any screen saver & do a good job & it would be for $0.00. to see So, hubby took my phone & some guy named "John" made an attempt to apply my screen protector. Don't let this guy touch your screen protector if you want one applied. He didn't remove the oil from hands touching it so it isn't sticking along the edges. He didn't use a burnished as he applied it, so, when I received my phone, it had over 80 bubbles. Took me over 2 hrs to burnish them out, but, the entire perimeter of the screen saver isn't sticking die to hand oil. The guys at the shopping malls did better. Even my 5 yr old grandchild could have done better. I'm sure Patrick would have done a fantastic job. Avoid John when it comes to applying a screen protector. read more

Cole Moore was awesome! At the end of a long work day on a Monday I wanted to upgrade both phones and put my bf on my plan to get the 12 pro max. Also didn't want to spend a ridiculous amount of money on the needed accessories ie case screen protector warranty... but Cole helped out so we could protect our phones and made it work within our budget so that we did not have to wait any longer than necessary to get rolling on our phones plus keep them protected when walking out the door. My bf got to keep his phone number from a different carrier which was not much work to change over. Friendly dude, immediately apologized when we came in that we may wait a bit. But helped us sooner than expected on their understaffed and unexpectedly busy evening. Overall spent almost two hours there but with that, great convo and glad we could have such a friendly dude taking care of us and not treating us like another number and hard sale. I was running off of 30 mins of sleep in 40+ hours and he managed to keep me laughing and grateful for such a kind help to get going on new phones. Upfront about pay, future payment, credits, and minor details. Thanks bro keep up the good work, you deserve praise from your superiors. read more

After having such a bad day with sprint not fixI got my phone or caring we came here and cole the sales rep went above and beyond he made the transition smooth he gave us tons of information we did not know I am happy to be back with Verizon I must say a huge improvement on there customer service reps if your looking at getting Verizon ask for Cole he has your back 100% read more

Austin was the rep that helped us. He was outstanding. We were seen promptly. He determined our needs and gave us the available options and explained each fully. We never felt that he was pressuring us to buy a phone or plan but he was giving us all the information so that we could get what was best for us. Very helpful. We were totally satisfied. If we need anything in the future related to our phones, we will definitely return and ask for Austin. read more

I went in this Verizon store to get help with my Apple phone after an update occurred. The customer service was HORRIBLE I was told by the representative he couldn't help me and to go to another Verizon store or Apple store. When I asked him if another representative could help me with this problem He replied NO and walked away. I went to the store on Lake Pleasant and Happy Valley area where I live, they had a solution within 1-2 minutes. DONOT go to this store!! read more

I am so not a techie at all and anything to do with the tech world sends me into a tailspin. Fortunately, a friend had been helped by Chris when she bought her new phone and offered to introduce us. Nowhere have I met someone so patient and kind. He never made me feel incompetent and instead walked me through the process with clear explanations and, again, endless patience. He even showed me a couple of things that I can do now that no longer intimidate me! I wish every customer service person I deal with everywhere had his way of being with people. I can't thank Chris enough. And I love my new phone, too! read more

Patrick was great to work with. Answered all my questions and helped me get my phone all set up so my transfer to the new phone was effortless. read more

Great customer service! Cole was friendly and very informative he is the best. Will never go anywhere else!

I walked in exactly as someone was leaving, so I got helped immediately. I told Chad what I wanted, he hustled on back to look for it. Luck on my side they had 2 left. He waited patiently while my 65 apps transferred, and two system updates went through. Him and the others in the store would politely tell new customers that someone would help them as soon as they could. They didn't ignore them. The store looked great. Chad was knowledgable about my device and accessories. Very happy with this store and happy that it's so close to my home. read more