This is pre-paid wireless phone & accessory haven. They have AT&T pre-paid plans & Boost Mobile,…read morejust to name a few. The shop has been in town for about 10 years now. They have a cooler with sodas and such, as well as, a few snacks. This is also a bill payment center, you would actually need to check with your specific billing center to verify if this location is a confirmed payment outpost for them in particular.

Customer services I make me an appointment at 4 o'clock is 4:30 and I'm not being called yet so…read morewhat is the point to making a fucking appointment if I gonna still waiting for a fucking hour? I don't recommend going to this Verizon for a new phone or anything else since they have a bad service, and for what I see they need some training on how to treat their customers.

so terrible. no busy. only 4 customers including me. and 3 employees. and also 1 of customer said,…read moretheir service is terrible slow. and when 1 of female staff saw me, she asked me if i already get service or not. OMG. i was beside them. and store not to big. so bad service. maybe they need re-management for this store. i came around 4.15 PM and until 1 hour, get no services.

I walked in around 2pm on a Sunday with my family. All the associates were busy. Since we didn't…read moresee anyone or a tablet to check in, we stood right in front of the doors and waited but no one even acknowledged us for quite a few minutes. So I had to stop the store manager and ask to check/ sign us in and he had the audacity say, "oh, I thought you were signed in already." knowing darn well that we weren't. While the store manager was checking us in, he informed us that we can just call a number that he had provided. I said that we were thinking about upgrading devices on a few lines and asked to sign us in anyways. We had been on the phone for quite a while when one of the associates approached us and said that it was our turn. She simply informed my sister that whenever we were ready, just come get her. Shortly after, we were done with the phone call. No one approached us to assist yet again. The same store manager from earlier was just walking around to fix the displayed devices avoiding eye contact. Eventually, we stopped him and he signed us in again. Despite the fact that we were told to just come get one of the associates since we were already checked in. We were at the store for an hour and a half. So there were obviously customers leaving, freeing the associates. But for some magical reason, each time a customer left, the associate disappeared to the back and never came back out. Finally, we were so sIck of being ignored and waiting that we left. Honestly, I'd never go back to this location. Why would I want them to waste my precious time?

Lol this place is a joke. All of the people employees (minus the guy who greets you when you walk…read morein) were all SUPER rude. No personality and make you feel stupid. They genuinely look miserable and look like they hate their jobs. I talked to one employee and then left 3 minutes later to go to another location bc of how terrible the interaction went. If you can help it don't go to this location.

The owner is super helpful and accommodating while also careful to manage expectations. He…read moreexplains the process well and was a pleasure to talk to and do business with.

I brought my phone here to get a replacement Zagg screen protector. They were very nice and…read moreprofessional. It was swapped out super fast. Service and wait time was much better than expected 5+ stars. I be back if I need a repair.

I've been a customer with AT&T more than 6 years, I came to this location to purchase 2 phone the…read moreguy was helping me, I asked him if I can look at the new phone from the bottom he said can't take them off I said no problem, I set with him to get ready to purchase them, the lady took them out like I was gonna steal them, I asked her why you didn't let me see them she said go to the Apple Store, she doesn't know how to talk to people really having a terrible attitude, I went to the different AT&T down the street 5100 Capital Blvd Ste 100 Raleigh, NC 27616 they are very helpful. Shout to all the staff there.

Returned to get a new phone for myself. Worker seemed disinterested in helping me. She seemed more…read moreinterested in eating her lunch and telling me I couldn't trade in my phone for anything. I left after 5 minutes and won't be returning.

Showed up to upgrade my 15 pro to the 17 pro. I informed the person who checked me in of this, and…read morethey asked me to wait. No problem. An hour later (only two customers besides myself in the store, and workers were on their phones and would disappear for 20 minute periods) I finally got to speak to a customer service representative who told me they didn't have any iPhone 17 pros in stock, and I'd have to call customer service and order one. I asked why they did not tell me that an hour ago when I first arrived, and they said "We can't tell customers about our stock", yet also said "Maybe if you had called earlier we could have told you". I am beyond pissed, and will be leaving Verizon once I move. These clowns need to be replaced.

Wednesday November 19, 2025 Justin LaBoda assisted me with…read moremy problem and he did a great job. I had a problem and he found the solution in a matter of minutes. In less than an hour he solved a problem I had been attempting to resolve for weeks with a call to Support. Greg Couch Oil Company

The staff here is useless, and AT&T's corporate processes are broken…read more My employer released my work number to me as a personal line. The online process failed. Customer service told me to go to the store. At the store, the manager tried the same steps on my phone, hit the same error, then said he'd get his iPad. He never came back. Instead, another employee appeared, admitted he didn't know the process, and offered only excuses: "new system," "account too big," "call the business liaison." No one could solve a basic problem. The runaround is unbelievable. The incompetence is unacceptable. This is why customers lose trust in AT&T.

On May 31, 2025, I visited the AT&T store at 117 Walnut Street, Cary, NC, and provided written…read moreinstructions to transfer a personal number, (919-395-4568), to a separate business account. Instead, the agent set up a new iPhone with the business number using a different number and also added a free iPad and Apple Watch to the business account. We have written proof of our instructions. It cost nearly $ 4,000.00 (the cost of moving all lines and equipment to T-Mobile) to release my business number and pay for items I did not request. This was not a mistake but a deliberate act of deception and fraud by this store agent and AT&T Mobility. I am pursuing remedies through the proper regulatory agencies. THIS IS THE WORST WIRELESS COMPANY I HAVE EVER DEALT WITH. If there was a rating below 1, I would use it.

Great customer service, quick service. The store manager Mark was great and satisfied our cell…read morephone line additions with no hassle and had a great attitude. Team member Tommy and the kind female in the store were great as well. Thanks for making our experience a great one, unlike the Cary store.

We are sitting here at 5:30pm after driving half an hour to this store. There is a handwritten sign…read moreon the door that says they left for lunch and will be back in an hour. Clearly they just decided to bug out early on a Sunday. Horrible customer service. Not what we expect from T-Mobile after 20 years.

Tried twice to go there. They were closed when we got there at 12:30. Said they would be back at…read more12:45. Got back and they were leaving at 1:30. Owner sole person left again with a sign that says back at 4... Are we playing golf or running a business?

I had a great experience at this location. Richie was super helpful and I was in and out in a very…read moreshort time, with all my problems solved and happy with my visit. I recommend this location and will certainly go back myself.