I don't normally post things like this, but I want to caution friends and family about having their…read morephones serviced at the Apple Store in Rosedale Center. I recently went there for a scheduled repair to replace the back glass on my phone. I arrived about 10 minutes early because I hate being late. The employee checking me in had trouble getting the QR code to work at the entrance, but directed me to sit in the back and said someone would help me shortly. About 10 minutes after my scheduled appointment time, another technician came over and asked whether my phone was running beta software. I told her it was. She said they would need to "flash" the software and connected my phone to their computer. My entire phone was then erased. At no point did she clearly tell me that this process would delete everything on my phone, nor did she ask whether I had a current backup. Had I understood that my data was about to be erased, I would have backed up the phone while I was waiting or chosen not to proceed. When I raised concerns, she immediately claimed she had warned me at the entrance. She had not. She then repeatedly stated that Apple is not responsible for lost data, despite the data being lost during the service process without a clear warning or confirmation from me. My backup did not include my messages, many apps, and other important information, so I lost almost everything that was stored locally on my phone. There was no meaningful apology or attempt to help. I was simply asked to sign paperwork acknowledging that Apple was not responsible. At that point, my choices were essentially to leave with a broken, erased phone or allow them to complete the repair and leave with a repaired, erased phone. I strongly recommend using a different Apple location for repairs, such as Apple Southdale or the Mall of America location. More importantly, regardless of where you go, make sure you complete a full backup before handing over your device and require the technician to explain clearly whether any part of the service could erase your data. I understand that customers are responsible for backing up their devices, but I also believe technicians should obtain informed permission before performing a process that will completely erase someone's phone.

Went to the Apple Store in Rosedale today and had a disappointing experience. I waited over an hour…read moreand a half past my scheduled reservation time for a watch repair. The staff didn't seem very friendly and looked frustrated dealing with customers. I get that they were busy, but it still felt unprofessional given how long I waited. I wouldn't recommend this Apple location.

Hands down, Shock City Cellular in the Rosedale Mall is the most irresponsible, disorganized and…read moreshadiest cellular agent I have ever had the displeasure of purchasing cellular equipment. Irresponsible and disorganized because after nearly 7 weeks of purchasing our first phone on the family plan, I, not Shock City Cellular, am still trying to fix their mistakes. They not only set us up twice on the wrong family plan, but they also submitted the wrong wireless number for insurance. So of course, my number was unable to be found. Today, I am still cleaning up their mess. Shady because in my opinion, they only look to make sales, regardless of what they promise. The following example is case in point. On their website (shockcitycellular.com) they have a coupon for $20 off equipment and $10 off accessories. We purchased a Samsung Galaxy S3 and an I-Phone 5. The $20 was taken off the Samsung and we purchased a case for $10 less due to the coupon. Because my phone was not in and because Staci, the Wireless Expert for Shock City, "did not know how to apply the $20 off the I-Phone", she said she would take the $30 ($20 equipment discount and the $10 accessory discount) off the accessories I buy when I come back. I agreed. A week later my phone came in. Staci set it up and now tells me that the owner, Nate Puccini, will not give me the $20 portion of the equipment credit because they "don't do that on I-Phones." Please note that at the time, the coupon specifically had a picture of the I-Phone on it. So how does that make sense? Furthermore, the $10 coupon I still had on accessories now does me no good because THEY DIDN'T HAVE ANY I-PHONE 5 ACCESSORIES! So essentially, the $30 coupon is useless. But wait it gets better. She then tells me that I WAS LUCKY I was able to get the discount on the Samsung phone because they usually don't accept these coupons. What?!?! How ridiculous is that??? Shock Cellular has a coupon, I use the coupon and I am 'lucky' that I was able to get that money discounted off that product?!?! I was so disgusted that I finally called Chad Capp, who is supposedly the Vice President of the company, but he never returned my call. Ridiculous... Buyer Beware! Stay as far away as you can from Shock City Cellular in Rosedale!!!

Prices for accessories are not marked and may cost you 50% more than retail. I asked for a case…read morethat retails for $35, was asked if I wanted it put on (it has a screen protector so is not returnable), and then told I owed $53+. I asked what the price of this case was and they claimed $50. Be very careful as they are NOT a corporate Verizon store even though they certainly look and act like one.

I worked with an ATT guy named Eddie at the Rosedale store to resolve some payment confusion on my…read moreaccount. Eddie and ATT showed great integrity in getting the problem cleared up. I would highly recommend these guys for your phone service.

I came here to buy a phone for my daughter for her birthday. They told me with the purchase that I…read morewould get a free tablet which was a complete lie and complete scam. I had to pay an extra $20 a month once I realized they were charging me I tried to call and cancel it and they wouldn't allow me to so I had to pay it off. T-Mobile is an absolute horrible company. I will never get phone service through them again. They've scammed me out of so much money it's absolutely disgusting.

Uncaring and unknowledgeable staff. Told us we had a free Motorola phone, but T-Mobile charged us…read more$450 for the phone. Unable to resolve this issue. Store staff changed (increased) our plan without telling us. Staff could not transfer info from our old phone to the new one.

After fiasco getting my internet set-up at my new residence the person who set it up said I could…read moreeither receive a return kit in the mail or drop it off at any Verizon store. They weren't able to take the old router (which itself is inconvenient and poor service imo). Then when I brought the router to Verizon they said I had to bring it to UPS.

Just traded in my phone and got new screen protectors for our new phones. Martin helped us with…read moretransaction and even gave options to save money. Was fast and efficient with both purchase and teafe-in. Made putting on screen protector look so easy! Highly recommend and thank you for the great sefvixe Martin!

We were given knowledgeable and patient service by Samantha. She worked with us for quite a while…read moreand was patient with our lack of tech savvy.

SAMANTHA, the helpful corporate AT&T store representative, saved me from having a meltdown today!…read more We've been dealing with online & phone representatives (read outsourced) trying to update my SIM card for my iPhone. After different, conflicting statements from these "representatives"-listening to the scripted "I know what you mean" and the phone STILL not working, I had had it! Samantha checked our drivers license (for security) and quickly helped us. I really wish we had started with visiting this corporate AT&T store and talked to a real person instead of dealing with the too many transfers to staff who were broken records.

John at Batteries Plus in Roseville was simply excellent. We went in to have a car key fob replaced…read moreand reprogrammed, and he made the entire experience completely seamless. The process was quick and efficient, but what really stood out was how knowledgeable he was and his exceptional customer service. John was patient, kind, and took the time to make sure everything was working properly before we left. In a world where great customer service can be hard to find, he truly went above and beyond, and we genuinely appreciated the experience. We'll absolutely be returning to this location for future battery and device needs. Thank you, John, for making something that could have been stressful so easy.

Apparently a warrantee is not a warrantee. I brought in a twelve volt battery still within the…read morewarrantee period to see if they could get it to hold a charge. Since it can't hold even a small charge, they won't warrantee the battery. I needed the battery today, so I bought one anyways. They slightly discounted it. But they did not warrantee the battery even though the warrantee did not end until January 2027. I have bought many batteries from this store. I will find someone else.

New Brighton Blvd Store- I had a great experience working…read morewith Sequoia buying a new I-Phone. Gary also helped with transferring the data. Both were helpful and very nice. Mary

I was given a 28 minute wait time and told not to wait in the store. After 45 minutes I went to…read moreinquire as to how much longer it would be. I was then ignored by the 4 employees in the store, as were the 3 other customers that came in, standing by the door no really knowing what to do. The assistant manager finally came over and snapped at me that while I was on the wait list there were other people who made appointments ahead of me. What was the point of a wait list/ wait time. No updates, no apologizes for an incredible waste of time. Horrible customer service, and will go out of my way to never come back.