Just traded in my phone and got new screen protectors for our new phones. Martin helped us with transaction and even gave options to save money. Was fast and efficient with both purchase and teafe-in. Made putting on screen protector look so easy! Highly recommend and thank you for the great sefvixe Martin! read more

So I'm just minding my own business at home and my son's phone rings and I just decide to answer it cause it's a 612 number and they're like oh hi Ashley, this is Verizon and they start asking me how I feel about Verizon and I kinda like start telling him about How I actually don't like Verizon because I've been dealing with this whole Apple Watch situation and how I am so frustrated with it how I've been dealing with being on the phone with it for an hour and they've been passing the phone around and blah blah blah and do you know that the person on the phone hangs up on me. Verizon called me to ask me how I felt about Verizon and they hung up the phone on me. Wow all I can say is wow! read more

The employees working here are very inexperienced, and the wait time usually takes more than 2 hours. If you plan to come here, please be prepared to spend a long time standing and waiting. read more

Verizon - Mobile Phones Near Me - Roseville, Minnesota

Is it a requirement to treat people so disrespectfully while working here? From the front desk check in jerk to the condescending sales people... it's abhorrent to not only witness how they speak to the elderly customers but to immediately be shut down and told to call the number but they can't give you the number??? Absurd read more

Terrible customer service. straight up rude. I had a simple case just trying to return an old phone from a trade-in deal. Not sure if the guy didn't wanna help me cause I wasn't there to make another purchase and he wouldn't make a commission off me..? Boohoo. He ignored me twice while picking up other customers and made me look dumb in from of the other customers for just asking to get in the cue. -at that point after all this he gave me "only appointments" bs which hadn't been the case when I walked in at first. Went over to wireless world in st Anthony and got it done no problem. Silly read more

A month ago I went to trade in my phone for their current great promo deal. It was a hot mess and I think next time I will just buy straight from Apple. It isn't worth needing to advocate this hard for something that was Verizon's mistake to begin with. Read on if you want the details. The next day I realized the sales person had put on my account a service I never asked for or agreed to. We called to cancel just that service. The whole order somehow got canceled according to the automated phone service. When we finally spoke with a person they said it was not canceled. I went in to Verizon. to find out what was going on. They said that Verizon intentionally makes their phone customer service difficult to use to push people to go into the stores. This Verizon employee said even though it was clearly canceled on my end, as the phone was "return to sender" mid-shipping, I could not redo the transaction until the original phone was received by the sender, as that point it would show up in their system as canceled. At that point, I went back to Verizon for the 3rd time to try and restart the whole promo transaction. It still did not show up as canceled and they said to come back in a few days. On my 4th visit, 2 weeks after the initial transaction, I was finally able to upgrade to the new phone with the promo deal. I thought all was settled. Then today I went to drop off my old phone and complete the trade in process. The Verizon employee told me I had two phones to turn in. Apparently that original transaction was never fully canceled and they were expecting an additional phone. I explained what had happened and they said that I had to call customer service to get it fixed. customer service said they could not fix it until they received the blue phone (which I had already turned in). I had to advocate multiple times for them to take the other phone off and fix the original transaction. In the end they were able to do it. But the original transaction that was canceled could not be refunded to my credit card because we canceled it "too soon" and could only be applied to my next bill. I will say that each Verizon employee I spoke with was polite and most really did their best to rectify the situation. But for a problem that started with Verizon signing me up for a service I didn't want, it took way more effort and advocating and time for this to be rectified. It is a month later and I *think* my account is finally corrected. In summary, Watch carefully what is on a quote or final bill if you do a promo trade-in for a few phone. Or just forgo the deal and do a trade in with Apple even though it costs more up front. read more

Biked an hour here to get a new phone in order to travel tomorrow, and Collin told us he couldn't help us because the process would cause him to stay after 7pm and he wants to go home :( Please update the hours to say "Whenever Collin feels like the work day is over" because 7pm is NOT accurate. read more

Manager is extremely sexist. Will not talk to me or look me in the eyes. I had to have my husband do everything because the manager wouldn't talk to me. I just wanted my phone unlocked which they ultimately refused to do.​ read more

Great customer service experience with Colton at Verizon Roseville store after losing phone. He was super helpful and patient during this stressful time for me. We have become so dependent on our phones. I made a 5pm appointment on Friday. It helped making an appointment. Colton checked my account and noticed that I was insured. He helped me work with Asurion to order a replacement phone. The new phone arrived between noon and 1pm the next day. I took it to Verizon at 3pm that day (Saturday) where Colton helped me activate the phone and download all my photos music and apps from the cloud. I was back in business. Thank you Colton. Also thanks to the Friday and Saturday managers as well. They were both very helpful. read more

We left angry after an hour and 40 minutes. We were walk-ins, and the guy said 2 people ahead but 3 reps working so maybe 30 minutes. People with appointment came in and they pushed us aside right away. We asked if appointments keep coming, will we keep being pushed back? He said no. But it did happen, he left, others went on break, and we left at 5:50 after waiting since 4:15. AVOID THIS PLACE. read more

Horrible service. This shouldn't even happen. This is suppose to be a "corporate" location but they have no sense of prioritzing customers and act like robots. Dont waste your time at this location go somewhere else. read more

I wish I never entered the Rosedale Verizon Store. I wanted an iPhone 15 pro and read that Version had the best deal. It took three trips to the store (Friday, Saturday, and Monday) to complete what should have been a simple purchase-- incredibly inefficient operation with staff having questionable knowledge. Two months later I get into another bizarre and time consuming tangle trying to set up auto pay (it was supposed to be done at the time of purchase). Trying to get a human on the line from Verizon is almost impossible with their looping voice prompt options. Finally, after several hours a Verizon phone assistant discovered that the original sales person put down the zip code of the Rosedale, MN Verizon Store instead of my St Paul, MN zip code and my bank did not accept the auto pay connection. Given the number of tries, I was lock out of my bank for five days. LAYERS VERIZON of INCOMPETENCE and LOUSY ARTIFICIAL INTELLIGENCE SOFTWARE. I once thought Verizon was a quality organization. No more. read more

Horrendous customer service. I'm sure the owner will leave feedback, as per other reviews, but won't actually DO anything to ensure these bad reviews don't keep happening.... Sunday April 2nd I walked in shortly after 12:00 Noon, got checked in, and then STOOD inside the store for over 2 hours before being provided assistance, with a promise from the assistant manager (who checked me in) that I would be "checked on" while I waited. I emphasize the word "stood", as there are no chairs for WAITING customers, only customers who have "appointments" (there are few chairs throughout the store for people getting service, but no seating for waiting customers). Never once did I get "checked on" during my time standing/waiting for assistance. I saw an elderly woman wait patiently for as long as I did (2 hours, no lie), then finally get service. I should mention there were 5 associates/employees in the store... I also witnessed someone who had an "appointment" at 1:00, who was finally seen 45 minutes later for their scheduled appointment. After my 2 hours of STANDING, I finally got assistance from an individual who CLEARLY didn't want to be there... he rattled off some script he seemed to essentially memorize about their different plans (I wanted to upgrade and trade in), and printed off some quotes for me. I had asked if they would be willing to waive the "Setup and Go" fee of $29.99 for me since I was there for 2 hours without being checked up on. I figured it was a small service fee, why not waive this for a long standing customer (no pun intended). Assistant manager said no, didn't even OFFER to put in a request to credit my account. Based on this lack of empathy and craptastic customer service, I decided to leave. I, along with other customers, had been extremely patient, only to receive very little care upon engaging with their so-called "customer service representative"... what a waste of time. DRIVE A FEW MILES TO THE ST ANTHONY STORE - THEY WILL TAKE GREAT CARE OF YOU Oh, and to the "Owner" who will respond to this review... I'm SURE you "appreciate the feedback and are willing to work to provide excellent customer service if we give you another chance." How about you actually go into your store, check your employees, see how long they're making customers wait, and then truly provide good, timely service to loyal Verizon customers, so we'll WANT to give you another chance? Until then... I'll take my business to the ST ANTHONY store read more

Kind of rude. Like they were doing me a favor to even let me in the Roseville store at all. Not going back. Also not enough staff so long waits and can't even get an appointment for several days. Can't even ask a question without an appointment. No thanks. Too pompous. And too much competition around. read more

We arrived at Verizon at 10:25 am and were told there would be an hour wait. We were seen at 11 am. It's now 2:08 pm and we're still not done. This facility uses iPads to upgrade phones via Verizon's intranet. There is only one machine that can manually move data from one device to another. They lack sufficient problem solving work arounds. I'm not entirely sure if this is a general Verizon store experience or it's just this store. Even though it takes two weeks for new phones to be delivered to your door, I think we'll go that route the next time we upgrade. I feel like the walls are closing in every time someone says the contacts aren't syncing... at this rate we could have manually typed them all in. Dear lord, someone save me. read more

Verizon - Mobile Phones Near Me - Roseville, Minnesota

I saw a person visit the store for an upgrade and was given a phone no to call and wouldn't help the customer. wow bad service. Went in for a screen protector that was just purchased about 2 weeks ago and was told to go online or spend 105.00 after the 30% for a charger with out a cord a shiled and a case. what a rip off. what happened to customer service and loyalty for people that's been with you for more than a decade. read more

1 star 10/22/2022 Zero Stars. Verizon has lost all aspects of customer service. This is towards the company as a whole. I was a 22 years loyal customer and as soon I switched cell providers I have NO access to my online account. I needed to get in to my account and after many calls customer service cannot assist and the told me to go to a Verizon store with my ID so I did went to the store. The Verizon store said they couldn't help and had me to go to a Verizon corporate location. I then called the corporation only to be on and off of hold with Verizon so YES I give up and within a week the charge me for the full month of service when I not longer a customer. Call them and again the same story, they can't help me because I not longer a customer. Also found out, not being able to use my earned rewards points from my Verizon credit card because "not longer a cell account holder" I have to cancel the Verizon credit card as well. For a customer for over 22 years , I have 3 lines No customer loyalty. No customer service. Absolutely disgusting company. read more

I got stuck with Johnny. Oh, my. He just isn't smart. Or capable. Or polite. Or a good employee. He couldn't figure out much, and had to constantly keep asking other employees for help. After about an hour of NOT being able to transfer my contacts, he said, "I can't help you. Goodbye." I told him that I got the phone from Verizon, and expected him to solve the problem. He then walked away. I'm not an idiot - I can see when someone rolls their eyes, as I have two tweens. I can handle disrespect but, I work in retail and would have given Johnny his first written warning if I had seen him treat any of my customers the way he treated me. When I'm paying as much as I am, I deserve a minimum of respect, not to mention competent customer service. If Johnny had just admitted that he was unskilled, he could have saved us both time, and gotten my problem solved sooner. But instead, he said that the problem was the phone - yes, the phone I got from Verizon - and then suggested I go to the Apple store. Kudos to both Kin - who did solve the problem, and Jay, who sold me the phone. read more

The scene: 2016, Apple announces new iphone 7, millennials lose their damn minds over it, and Apple can't accommodate. Fast forward to me showing up to the Roseville Verizon with my pathetic iphone 5s after the launch date, looking for the iPhone 7 Plus asap. Cue: Curtis at Verizon becoming my new bestie. Because I hounded this dude for MONTHS, tracking the progress of my new phone. He went through this rigorous process with me, a couple returns and reorders, so I could get the best value = $400 trade-in offer and a 128gb phone. I texted and called this poor dude directly, and he always responded kindly and even with good jokes. He was patient and resourceful the entire time, and he also has an impressive beard. End scene: with me holding my new iPhone 7 Plus which was basically 50% off in the end with a discounted sparkly pink case, feeling basic AF but fabulous. read more

Holy attitude Batman! Several of the staff members at this location need a serious attitude adjustment.... or they need to find a job that is NOT customer-service oriented. Drew is particularly horrible. I knew it was gonna be bad when my boyfriend and I were waiting to be assisted and we overheard Drew explaining to a lady at the counter who brought in a phone cover that was seriously warped and wanted to return it that that was common and it should fit fine over time. Really!? Try again. The appropriate response in that situation is to apologize and give her a new one. Boom. Next was our turn; a speaker had blown out in my boyfriend's phone and he wanted to send it in for repair/replacement. It had already been checked by another (helpful) associate who concluded it was a phone malfunction and thus would be covered under warranty. Then we had the displeasure of being passed off to Drew C. He asked my boyfriend if he listened to music on his phone and explained that it was a common problem to have the speakers blow if you did. Really? So you're basically saying the phone is crap and if you want it to last you shouldn't do anything but talk on it even though it is a SMART PHONE. Then Drew flips the phone over to look at the speaker and proceeds to tell us that he is not comfortable sending the phone in through Verizon because it looks like the outside of the speaker was tampered with (it was lint caught in the speaker screen. Seriously.). He then recommends sending it straight to the phone manufacturer as they will cover it for sure, which will only take 5-7 days. Again, really!? Being phone-less for a week or probably even longer is not acceptable, especially when no alternate phone was offered up as a solution in lieu of sending it in. We left, frustrated and in disbelief. My boyfriend cleaned out the lint (seriously, it was lint!), then returned to the store and spoke with another associate who immediately put in a request for a new phone to be sent to him so he could send his old one in. While this associate also gave us attitude, I was so happy that my boyfriend finally got it resolved that I didn't even care. If you're going to have a shitty attitude you better at least do your damn job. read more

Seriously impressed! Alright, the time had finally come. My Samsung Intensity 2009 Version had finally died. I resisted the change to the smart-phone era, but it's been a couple of weeks and I should have done it long ago! Disclaimer - I do not like working with people trying to sell me something; a car, a phone, a house, furniture, etc. I always think I'm getting ripped off. We pulled up with trepidation on a Saturday afternoon around 4 and the place was jam packed. There were 11 year-olds running around going, "well, the Samsung Galaxy is way better than the iPhone and I love Verizon 4G LTE." I had no idea what they were talking about. I actually don't even know if that is what they were saying, but I do watch TV.... I was set up with Bob and I couldn't have been happier. He didn't coerce me or talk down to me. He was down to earth and only sold me what I needed. I walked out 30 mins later with my new iPhone, a screen protector and a case and the phone was up and running. He made the switch so easy and I was inconvenienced once. I really appreciated the service I received and would recommend this Verizon store to anyone looking to switch phones or carriers. read more

This is the Verizon store I've been exclusively shopping at since moving to the Twin Cities 8 years ago. Actually, their old store was in a strip mall on Snelling in a much smaller space. Anyhoo, I've never had issues with the staff and each time I've gone in to upgrade to a new phone they've been very helpful. I just purchased an HTC Incredible there a couple weeks ago because I qualified for a yearly upgrade. I also purchased an add on pack with a car charger, an extra wall charger and a phone skin. Well, the extra wall charger wasn't working so I brought it in. No questions asked they promptly swapped me for a new charger. In and out in 5 minutes without having to wait in the queue. Go Verizon. read more

Walked in and was greeted by no one. After many seconds of me staring at 4 open associates I walked up to the counter and explained to the woman I would like to purchase a new phone today. She paused, "Okaaaaay...Well this gentlemen can help you with that." (Okay....!? Because you're so busy?) The associate was nice and helpful but I ended up leaving without a new phone and fury in my bones. Apparently Verizon will not help you take someone else's upgrade (on your account) IN store. You now have to do that online. What ever happened to Good old FACE TO FACE customer service?! Quite disappointed and will not be returning to this store. The most upsetting part is that I have had really good experiences in the past. What's happened? And why is Verizon making so many unnecessary changes? Come January 1, you can no longer 'swap' upgrades with others on your account. So if your warranty is up/phone breaks/stolen etc... you will have to pay full price for a phone or get lured into one of their "deals" if you don't have an upgrade available (ie the 'edge' plan... whatever that is). It may be time for a new provider.... read more

After waiting for 2 hrs to talk to someone at the Roseville store, one of the options I was given after losing my phone was to get a new "free" phone. Only hitch was that instead of paying my ongoing $30 a month, it would be increased to $90 a month. This option was given after he went in the back room for 15 minutes to come up with my new possible calculations. Oh, yeah or you could just buy this phone and have your rate stay the same. 2 -Then the 20% discount on accessories for 3 or more. One of which he neglected to mention that the battery switch for the wall was not necessary and my old one would work just fine. 3- When I asked if he could help with my new phone set up, he said that will be another $29.95. Also, if a Verizon rep takes a liking to a customer, that could add an extra hour to your wait while they shoot the breeze and smile at each other. So much for integrity and customer service. read more

Like others are saying, this place is NOT one for customer service. Apparently someone on the customer service line at verizon was confused and I received some wrong information about how to get an iPhone6 that my dad had bought for me as an early graduation present from a different store. I am not upset about this, this kind of thing happens and I'm sure there was some sort of misunderstanding due to the fact that my dad lives in a different state than I do and had bought the phone at a different store. I enter the door and I was surprised and appeased that someone greeted me immediately. She asked my situation and stared blankly at me for a moment, and said "I don't think that's possible but I'll put you on the list" in a very rude tone. It was time for my appointment, and the guy was pretty nice with a "lets see what we can do" attitude. The problem was that apparently he had spoke to the check-in girl and was already set on the fact that there was nothing they could do to help me. He kept talking about how "weird" of a situation this was. This guy wasn't bad, just kind of awkward. The really bad part came when his manager walked by and he called him over, and 2 seconds into hearing what the rep had to say the manager immediately barked at me telling me there was absolutely nothing they could do for me and that I was wrong. He made me feel like an idiot, it almost seemed like he truly believed I was trying to get a free iPhone out of this deal, when I really just wanted to know what I could do for my next step or what happened in the first place. Tips for this verizon - if your company makes a mistake or has a miscommunication, do NOT make the customer feel like it is his or her fault, or like she is doing something wrong. I was not asking for a hand out, but I felt like I was being punished just for not knowing how the system worked. I will not be visiting this location again. read more

I had a lovely time at Verizon yesterday. I was met at the door by the store manager, Shaft, yes Shaft I double checked the name badge. He quickly signed me in I was quoted an 8 min wait. The store was nice and clean, plenty of room to sit and lots to look at. As I waited I watched a sales associate deal with a not so pleasant individual. The sales associate was kind and calm with the individual who quickly went from zero to asshole in 5 seconds. As I watched the man storm out of the store. I was told by a different sales associate that I was next to be helped. Then I met Joe, the kind sales associate mentioned earlier. He helped me look for options to replace my phone, he took his time with me showing me options and waiting patiently.I contemplated my purchase, which in the end was completely different than what I came in for. Great customer care. read more

These people are really great. They helped me a bunch and like I think we should give them more credit than what they have. They were so patient with me when my account was having issues and like I'm so glad that I went there. Thank you guys if you are looking at this! You've helped me out a lot! read more

If you find yourself in Roseville hankerin' for a nap, Verizon Wireless has got you covered! You can sit down...and eventually spread out into a half laying position and doze off for a bit, and nobody will bother you! Even if you're with a person desperately trying to spend $500 on a phone! Top Notch! read more

WHOA, on Friday my family and I went to Verizon to update my phone and I am so glad I did not have the same experience as other reviewers. We have had verizon for 12 years and have 7 lines on the plan, we're no stranger to the run around, but I've been coming to this store since I got my first flip phone in Jr. high and have never had an issue. We were greeted promptly and browsed for about 10 minutes until we met with Adam. Thank God we got him because his customer service was on point. My uncle, who is the account holder is a no-nonsense kind of guy and doesn't respond well to shawdy service or pushy sales reps. I'm not necessarily rating Adam on his personality, but he was VERY knowledgeable about the products, and offered helpful suggestions, even on phone accessories like screen protectors. Adam helped us get my new phone set up, restoring pictures, contacts and music from my iCloud, he even showed me some new tricks I could do with the iphone 6, which was super helpful. He informed us on great deals and promotions and thanked us for being loyal customers. He did try a few tricky upsell tactics (which I know is his job), but my uncle just ignored him. If you ever have to go back try and request him, sounds like this place is kind of a shithole. I should also mention that we went in at 10:30 am, the place wasn't too busy, but I would suggest going in on a weekday and avoiding the weekend chaos. read more

I had been warned by two co-workers never to set foot in this location, but ... I was near the mall and decided to try my luck. Boy, was that a enormous mistake. Quick background: I called Verizon a month back about a phone upgrade. They said that a Verizon store could assist me with a somewhat complicated issue. I stopped in to this location and about 4 words into describing the situation, the manager said "No, sorry we can't help you." Now, even if he couldn't help me -- why not try to show me phones I could purchase? Why not call Verizon? Or ... why not listen to my situation at all? Also: the manager's name? Shaft. I'm not sure if it's some sick joke because he gives his customers the shaft, but ... he was extremely rude for no reason at all. So, I continued with my story anyway and he interrupts again and says "TAKE A NUMBER." Very bizarre, but I did. A younger clerk comes over and honestly tries to help. He gets me hooked up with a better plan. He listens to my concerns. And he tries to explain why he can't help. I explain that I was told to go to a Verizon store, and he says that "he'll check with his manager" (ie the manager named ... Shaft). Before he can even get to his manager, the manager says "NO" and the young clerk turns around and says there is nothing he can do. He also notes that my solution -- the one Verizon's customer service suggested -- would be committing *fraud* (despite me calling customer service again later and having them handle it in about 1 minute -- learned my lesson). There is so many things wrong with this entire situation, but more than my wasted time and poor experience, it's just a missed opportunity. Rarely do Verizon customers venture into a store, and these folks are the face of the company. At a bare minimum, these employees should be appearing like they are on your side and trying to help. From a corporate point of view, they should be exploring other options (ie trying to sell you stuff or figuring out other solutions). Instead, a manager named Shaft is squandering opportunities to represent his company well and sell goods, and is making customers extremely upset in the process. I mean, customers they can't help are seeking to commit fraud, apparently. Not only is management not doing their job, they are doing it so poorly that it is likely decreasing sales and severely damaging his company's reputation. I would not recommend this store for anything Verizon-related, but I would definitely recommend this store if you're looking for the best examples of how to most spectacularly mishandle customer service. read more

After 23 years with ATT, I was blown off when I need to replace a phone three months before I "qualified". Dumped them and went to Verizon. Great for the first two years and then they started to pile on excess data charges. So.... I tried to get an explanation form the Roseville Verizon store. The nice young fellow at the front door couldn't be bothered to answer my question, but I would be taken care of in 30-40 minutes. WRONG! Out of here. Changing carriers again. read more

Great service! Professionalism. Come here for your personal and business needs. Ask about business plans, saved us money, and they were also able to get VoIP desk phones set up for our business! read more

my partner and I have been using this Verizon location for 3 years; we will never go anywhere else. Ben is probably the most customer friendly associate in the place; we have been known to wait an hour just to deal with him. Anyone can/will help. Keep up the great work ! read more

Incompetent, dishonest, and unhelpful. Last October I purchased a phone from Verizon. The sales rep who was "helping" me gave me an option of which number I wanted and after telling him the number, he typed it in incorrectly and didn't realize it until there was nothing more he could do about it. He also didn't bother mentioning that there was a $400 security deposit until after I had committed to the purchase, but he told me that I would get the deposit back 6 months from the purchase date. I even had a friend there who witnessed all of this. Fast forward about 6 and a half months: I still hadn't received my deposit so I called Verizon to ask them why. They told me that I had to wait a full year before they would return my deposit, so I pressed them to do SOMETHING to help me out. They told me they would file a request with the treasury department to have my deposit refunded and they'd call me back within 2 business days to tell me the answer to the request and to help me take further steps towards getting my money returned if that failed. However, instead of calling me they just sent me a text telling me the same thing that they told me before. i.e. that I would not receive my deposit until after the full year. No further help was offered. read more

I took my Droid Turbo, purchased from Verizon, to this store because it was dropping calls. Business was slow, yet the salesperson was in an incredible hurry to get me back out the door since I was not buying something new. He shut down every question I had about known problems with my model with a stock response of "no, I've sold hundreds of these phones and have never heard of that happening," and made it very clear that he was not there to discuss my phone or my Verizon plan or do anything other than sell me a new phone. He shooed me out the door with a replacement SIM card that he'd neglected to activate properly. I had to borrow a phone to call Verizon online help to get my phone running again. read more

I admit I never thought I would be giving a Verizon store a great review but here I am. This review is specifically for this store. We went in to upgrade my phone to one that was a little larger screened (I admit I am getting old) . Our sales guy, Josh O. was great, he listened to my requests, helped me find the right phone (NOT the most expensive phone)...and was low key, he didn't try to up sell me a bunch of stuff I didn't want, and as a result, I was able to but some stuff that I didn't originally plan but that make using my phone so much easier. He also discovered that there was a discount that we could get on our phone plan so I left with a cheaper monthly phone bill. My 5 star review was sealed when out of just niceness he fixed the screen protector on my Kindle which wasn't even a Verizon product. Also, I am in a large wheelchair, the store layout is open and uncluttered, there were no areas that I couldn't get into, including (and most important) a spacious and clean handicapped accessible restroom. I had a chance to speak to the manager as well Micheal, and he too was not pushy and genuinely happy for me that I had found the right product. If you need to go to a Verizon store, this one would get my recommendation. read more

The salespeople here are very helpful and not pushy at all. Always friendly and never have to wait long.

If you enjoy waiting in line and unresponsive customer service then this is the store for you. Waited over 45 minutes to make a simple product return. read more

Holy cow, walking into this Verizon store was a bad decision. After reading the other reviews about this place, I decided to place my order online before heading in for store pickup to avoid having to deal with any shady sales practices. When I first walked in the store, "Shaft", the manager let me know quite rudely that I needed to be added to the queue before anyone could speak to me. I sat and watched Shaft walk around aimlessly playing on his tablet for about 15 minutes before Jeff, a sales associate, called me over to him. I let him know that I had a store pickup, and he led me to one of the sales counters. He was fairly cordial until he saw that I wasn't listed as an authorized "manager" on the account. Apparently, Verizon has been dealing with a lot of fraud lately and the billing account password is no longer sufficient authorization for any activity, including picking up an online order. But whatever, policies change, and I had my mom call customer service to add my name to the account. The part that was not okay was the fact that Jeff proceeded to speak to me as though I was doing something fraudulent or criminal because I was unaware of this policy. About ten minutes later after my name was on the account, Jeff then proceeded to explain how the new policy was put in place to protect the company. No apology for the inconvenience...no explanation for how it made my information safer...just a plug for how the policy protected Verizon Wireless. Seriously. As we walked through the order (because apparently this needs to be done again in store), I politely turned down insurance on the phone. Boy, did this make Jeff mad. He spoke to me in the most condescending of tones and explained how I was making a huge mistake because the cost of insurance was supposedly nothing compared to the replacement cost of the phone. The same attitude resurfaced when I turned down accessories and screen protectors for the device. He tried to bully me into insurance and accessories for several minutes before he finally gave up and sent me on my way with a reluctant "thanks". I'm sorry, but I don't appreciate getting bullied when I walk into a store ready to shell out $400 for a new device and extend my contract another 2 years. I got out of Verizon as fast as I possibly could and went to Best Buy for my case and accessories. This is by far the worst customer service I have ever experienced. Sorry Jeff, but bullying is not the way to make a sale and it is not how you should be representing your company. A word of advice: heed the warnings and avoid this store at all costs. read more

Disappointing staff in-person & over the phone. Each time we've visited, we wait for the longest time to be helped, and when help arrives it's subpar. Sales staff try to bully you into buying what they think is right, regardless of what you intended to check out when you got there. They are argumentative and condescending. Don't bother calling the store for any help either. Been hung up on twice today. The only good thing: If you want to play with the latest phones without having staff ask if you need help, this is the place to visit. read more