This specific store location and employees will be the reason I will never do business with T-Mobile again. I traded in my previous phone as a promotional credit towards my current phone. I told the sales associate (Raine) that I wanted the basic four lines for $100 plan with the home Wi-Fi system. She then confirmed and told me that my plan would be the basic four lines for $100 a month and that my old phone would be applied as a promotional credit trade-in for my new phone. My first Bill comes in for $745. I then go down to the store and question why is my bill so high? I am told by a different store employee that my T-Mobile plan is the experience beyond satellite coverage with military discount. I am not even eligible to receive a military discount. That is not the plan that I told the sales associate I wanted and it is not the plan that the sales associate told me I will be getting. The store manager put a " Band-Aid" credit towards my bill to correct it then told me that they will fix and correct the mistake (Raine) the sales associate made. I received a notification through the T-Life app that my home Wi-Fi system got delivered. Come to find out it wasn't even sent to the correct address. I called T-Mobile customer support and I was told that my home Wi-Fi system was sent to a completely different address and to a entire entirely different state. Thankfully, T-Mobile customer support was able to actually correct the mistake (Raine) the sales associate made and I finally received my home Wi-Fi system after a month. My next phone plan Bill comes in and instead of it being $745. It was now $375. So I go down to the local store once again to see what was the issue? The store employee pulled up my account and showed me where they adjusted my account to finally have the correct phone plan. But she informed me that my promotional trade-in credit disappeared and was attached to the incorrect phone plan that (Raine) gave me. So in other words, I gave T-Mobile my old phone for free and I am paying full price for this new phone. I highly recommend that everyone steers clear and far away from T-Mobile and this store. I have gone down to the store and called T-Mobile customer support three dozen times and nobody can seem to give me a straight answer, have accountability for their employees or just fix their mistake. I hope the stores employees and company sleep well at night knowing they are robbing the working man. read more

I had called yesterday to check the inventory on the new iPhone 17 Pro Max and Wes answered and was extremely polite and helpful and then today, I decided to go in and transfer my number and my Phone, Wes was very knowledgeable and did not try to upsell me anything, this was definitely one of the better experiences I've had any cell phone carrier they were quick to help me get everything set up also shout out to Kendall for helping me finish the process and transferring my data for me this was honestly a five star experience I am beyond satisfied and I'm excited to be a T-Mobile customer! Thank you guys again again! read more

T-Mobile - Mobile Phones Near Me - Saint Petersburg, Florida

Stood in here for ten mins before being acknowledged. Once the other person came out they told me they could not help and I had to call customer care to remove a line. A complete waste of time!!!!!!! read more

I went to the Tyrone Boulevard location in St. Petersburg Florida. Bought a new iPhone. I gave my old iPhone 13 to my brother (he was using an iPhone 8 ). The sales people were so wonderful! They not only moved all my data from my old phone to my new phone, but they did the same thing for my brother. There was a glitch or two, as my brother couldn't remember his Apple password, but the sales people got it done and they did it with a smile! Not only does my T-Mobile service give me no trouble whatsoever, I have now found a great T-Mobile resource close to my home. Thank you! read more

Horrible costumer service. Stopped in twice with hardly any greeting the first time and no greeting the second. Waited for 10 mins and no one asked me anything or gave me an estimated wait time. They also don't have the stock it says online. T-Mobile as a company has the worst customer service I've ever seen whether it's chat, phone calls or in-store. Definitely going back to AT&T. read more

The best customer service by far from cellphone company! Ask for Dom! She is absolutely amazing, professional and goes above and beyond for her customers! read more

Came in and was summarily ignored for 20 minutes. Gentleman that came in 5 minutes behind and was at least acknowledged. Was trying to buy a watch today cash but I think I will take my chances with Amazon now. Hey TMobile, a "we'll be right with you" goes a long way. read more

This T-mobile has terrible customers service. As I am waiting to talk with some in the store and with multiple customers waiting. Workers are walking in out of the store or leaving the front to go into the back trying not to give eye contact to customers. I mean it's very obvious as the are looking at the wall thinking people can't see that they are avoiding customers. I guess this is the New T-Mobile. read more

Bad customer service. theres Only one person on the floor and all of them are in the office don't know what their doing. People in line waiting. Here to ask for help to change sim and been here for 45 minutes. I hate this place. Do t go here!!!! Operation sux!!!! read more

I was happy with the staff and service . We got the SE with 55 plus deal (they didn't know about this ?)phones and I was told the new charger that came with the phone needed a special plug.. $30 each . I then discovered I could use my plug and charger from my phone I had . I felt I was lied to and ripped off !! Don't fall for this ! I should get my $ back . read more

Made an appointment at this location online. Showed up and the place is closed for remodel. Big waste of time, fix your website to accurately reflect that you are closed. read more