Iam claims his the store manger has no customer service skills was extremely rude and not helpful. When I asked for his business card. He laughed and said I have none. However, if you'd like to see me again, I'm here every day. read more

Jonathan was very helpful in explaining about my account because of a mistake another rep did in another att store in Tustin. Basically he was redo the bad job, even he can't change anything about the account but give me clarity about what to do in order to have a good account standing, my five star's are because of the service, also there's plenty of parking, the store is organized. read more

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Amazing experience at AT&T! Bella and Zee helped us so much with our phones and truly made everything work out for us. They made us feel so welcomed from the moment we walked in. The store was very clean, customer service was outstanding, and the whole process was smooth. We're so happy with our new phones--thank you Bella & Zee for the great service! read more

great customer service!! I walked in just to browse at the new iphones they had and Bella showed a variety of phones to select from because I didn't know which one I wanted so she showed me the difference between them and the price difference which I told her I didn't want to spend much and she got me the exact phone I was looking for and even sold me on accessories I got a phone case and a screen protector with her if I ever need anything else definitely coming back with her. read more

I had great service, very helpfu. would recommend this store 100% great selection,diosa was the best to help thank you

Kim was very knowledgeable, personable, and quick on her feet with the information we needed. My wife and I were impressed.

So Iphone 14 just came out. Went to try and get one for daughter. They did not have specific model but were able to order it. Week later we got it no problem. Only issues: 1. Sales person was overly friendly, and by that I mean I'm 50 years old, you're 20. Please have a little respect and don't call me "dude". Am I just being a Karen? 2. I don't think this guy knew what he was doing. Maybe just new, but kept having to ask for help. 3. Need more sales people on the floor. The good: Sales person was great when we picked up the phone we ordered. Easy going and knew his business. Respectful. Even said "pardon my reach" when working on our transaction. read more

Avoid this At&t location. We were a victim of identity fraud. The sales person Judith, assisted a customer, somehow linked my account, opened 2 new phone lines, and sold 2 Iphone13XR with the payment plan. The staff said they validated the photo ID, and the customer provided my 4 digit PIN number. How bizarre was it that someone was able to get 2 brand new iphones under my account. The person that showed the photo ID was not the person on my family plan. I came in person to this store so I can resolve this matter. The only help Liem and Frank were able to give me was to call customer service. It was so easy for them to open 2 phone lines, and sell 2 Iphones, but they are unable to remove the lines and reverse the charges on my account. I contacted the fraud department, and I will be reporting this location for investigation. read more

Try to avoid this store! I went in November to trade in two iPhone 13 for the iPhone 15. My bill shows that my new phones are being charged. Called customer service and they told me that told me they never sent in the phones i turned in and now am being charged full price for both phones!!! read more

Came in last week Looking for an upgrade. Instantly greeted by Judith along with manager on duty and trainee (apologies didn't catch his name). Judith knew what she was doing and explained everything I wanted in clarity. She offered me a teacher discount of 25%! I needed to show proof. Long story short, website wasn't liking my proof that I am in fact a teacher. I came today to double check with Judith to ensure I did everything correctly on my end. She made it happen within 5 minutes. Super friendly and brought their A game to this AT&T location. Well worth it! Thank you guys! read more

This store has no problem stealing from their own customers. They stole 2 of my trade in phones, and I never got my credit. Managers refuse to fix the issue and won't even respond to email. Don't use this store management are liars. read more

To keep it short and simple the worker who helped me out was such a scammer. He tried to make me sign up for insurance and told me I HAD to. Which is BS! I used to be an employee myself which made this situation even more embarrassing. Also tried to add lines to my account. This lil guy had no shame. N the manager chilled in the back the whole time after I asked for him because clearly the employee kept trying to poorly sneak shit in. Wasted and hour and nothing was done. (: read more

This AT&T store is the worst. They're the ONLY franchises location that doesn't have something to prove. Most people want to deal with corporate stores, and when you go to an "authorized retailer" and say that, usually they go above and beyond to prove they're worthy enough to help you. Not this store. This store is POORLY managed and have pawned me off to another location on 2 different occasions. Even before hearing what I was in the store to do. (Once was to buy a case) They're so poorly managed, they even leave the cash registers completely open for the world to see/steal. Everyone who works at this location needs to be replaced, the manager needs to be replaced, and the corporate director for this area needs to be re-trained and/or replaced. read more

AT&T Store - Mobile Phones Near Me - Santa Ana, California

Great customer service ! Boris answered all my questions and was very helpful. Highly Recommend read more

Terrible customer service!!!!! Every single worker went to the back when my uncle & I walked in with the exception of one employee. He was completely unhelpful and kept going to the back to check in with his "manager" about everything. I feel as though I was treated unfairly because I do not fit the demographic of this area. He went to the back for over 15 minutes then did not come out until I asked another employee what was taking so long. He then came out and gave me a bullshit excuse as to why I couldn't port my old phone number. If he didn't want to make a sale then he could've just said that instead of wasting my time!!! Avoid this location at all cost if you wish to be treated fairly. Very weird and uncomfortable. And to top it off it smelled like straight feces in there!! read more

Came in on a Saturday evening after work to see what I could do as far as trading in my phone. The manager ( Danny ) not only helped us but also went above and beyond. Long story short, I came in with the intention of just seeing what was available, to getting the phones me and my girlfriend wanted plus brand new air pod pros. After that he also mentioned to us the promotion that made my monthly payment go down almost $50 from what I was paying previously. Beyond helpful and overall a great customer service and a memorable experience. I highly recommend this store for anyone in the area! read more

We dreaded having to come in and get a new phone but my husband's phone was no longer charging and it was old. We hate the long process and the wait, and the not so good customer service. We were pleasantly surprised this evening with Kim L. She Was so nice and patient with us. She was so knowledgeable with the phones. I'm coming back in a month to get a new phone from her. Why can't all ATT staff be patient and humble like her. I've been to your store in Orange, the Tustin Marketplace and in Laguna Niguel. It was refreshing to have someone nice help us. Good job, Kim. read more

Worst customer service I've received, period. Please beware, they don't care about service, only sales and they are terrible at explaining details. The employee Brenda is rude and comes off like she is better than everyone. Horrible attitude. When I told her something wasn't explained to me properly she said "Yes it was, I was here. You're just confused." Like excuse me? WOW. If you're her manager and reading this you really should consider coaching her on customer service skills. As soon as I pay off my phones, I am switching carriers ASAP. read more

Stopped by for a quick urgent troubleshooting with my iphone. I met with Jesse who was extremely helpful, patient and kindly answered all our questions with regards to options for upgrading our phone. read more

First I want to thank Andrew- at the store and second I want to thank Guadalupe at the store. Andrew- discovered that I had two VPN apps running at the same time well that's a big mistake. Second I wanted to use to Yelp to praise Andrew- but he was busy so Guadalupe helped me and I want to thank her because she showed me that if I want to use Yelp I have to turn it on an oversight on my part. read more

Long wait to even get acknowledged!! One customer being helped by an employee.. There are two employees here!! Is this how you treat loyalty? Not good! read more

Very incompetent staff. We switched from verizon to at&t early December and and were told will get our new phones in 1 week. 2 of us got their phones after 1 month and instead of having their phones delivered, they had to drive to the store to pick it up. One took the phone this week. And1 has not yet received hers. Terrible experience. read more

Holy shit are they slow and understaffed. Waited for half an hour to try to open two new lines but had to leave as one guy looked like he was lost and didn't know what he was doing and the other one was comically moving at the pace of a sloth. read more

The absolute worst experience I have ever had trading in a phone. Last February there was a promotion if you trade in a phone and add a line they would give a credit of $500 off the new phone in bill credits. It's almost a whole year later and I still haven't received the credits. Joanna is the absolute worst and always happens to be on lunch no matter what time you visit. I tried calling and they always transfer me to phone sales. I asked for the district managers name and number to hopefully get this issue resolved and they refuse to tell me. I traded in a phone and they are not holding up to their end of the agreement. Andrew completely messed up my account and added a whole separate plan instead of just adding the line, apparently failed to enter the promotion. read more

Very disappointed in this store and do not recommend. Took my son here to get him set up with his own phone plan. Worked with Guadalupe and were told the phone plan with phone would be $85. Just received his first bill, it was double. Guadalupe lied by signing him up with their most expensive plan and included add ons we did not ask for. Do not appreciate this. I left my previous carrier because of this same unprofessional business practice and it's disappointing to find out this store does business this same way. read more

Michael helped me very professionally with my phone and watch and even Amazon predicaments. I would go there over any other ATT office. Explained my service at home too. read more

The unprofessionalism is unreal. Here on a Thursday. 4 reps Here, all talking about their personal dating lives. One guy is helping us but so short with his responses to us. Yes/no answers with no explanations to anything then just walks away. Waiting for our phone to reboot and have been here over an hour. What happened to customer service and professionalism. Playing bachata type music like it's their personal nightclub. Bunch of immature kids. read more

This store has the WORST CUSTOMER SERVICE EVER!!! They make AT&T look so bad, I almost want to go back to TMobile, where they act and treat you professionally. I went in on Sunday 9/11/22 two females helped me, Judith and Elia. They were both courteous and professional and beyond helpful. I am a first responder Peace Officer and I went in to switch to their program for first responders. I began to have issues on Tuesday 9/13/22. I went in to the store and spoke to a guy named Luis, he was nice and he told me what I needed to do, which was get a pin code from TMobile and then either go back to the store or call him at the store before 8pm. I finally got the information I needed to provide to Luis at 7:45pm. I called the store as instructed, and I was told that Luis or the other guy who was working could not help me because they were closing soon. I advised him that I was instructed to call or return before 8pm which I was doing and that they weren't closed until 8pm so why couldn't I get help. I advised him I needed my phone just like everyone else needs theirs in this day and age. He refused to help me even though they were still open until 8pm, another 15 minutes. I then waited until the following day as I had no choice. Promptly at 10am I called this AT&T store, whomever answered the phone which was a Male listened to my concerns and then quickly said the two guys that were working last night were busy and I don't know why you're complaining. I advised him that I wasn't complaining I just wanted my service turned on and working properly as I spent a lot of money switching services. I bought a new phone and accessories and expected to be treated with some kind of care. He said I needed to go in to get help, that he couldn't help me over the phone, even though the day before Luis told me to just call the store if I couldn't go in and he would be able to get my service active. He began to speak to me in a very rude tone, he said what do you want me to do. I told him I would just call Corporate and let them know how they are running this store. He laughed and hung up on me. Unfortunately I did not get his name but he answered the phone at 10am sharp and I'm sure if this store cares they can track who it was. This is the thanks I get for being a First Responder for one. Then I'm a new customer and this is how you treat me? I'm still attempting to contact Corporate because the people they are hiring at this store need serious Customer Service training, and how to treat customers to try and keep them, not lose them. I'm very tempted to go back to TMobile, where Customer Service is always provided. This AT&T store makes this company look like they are amateurs and after reading all of the negative reviews about this store, WOW!!! I really hope that the Manager see's this and gives it some attention. They can contact me too because I would love to confront these people in front of their Managers. read more

I go to this store to make my payments and to be honest one of the guys working there has the worst customer service ever and his name is Andrew he hate helping customer he only wants to take new customer so he can't make sale but he so dumb that he doesn't know how to activate new lines and you go and ask him a question and his answer his I don't know call customer service read more

I want thank Frankie for giving us great costumer service! He was so helpful with getting my new iPhone! I would ask for Frankie if you come in to that store! he will get you the best plan and save you money we're ever he can! read more

Ok, where to start. I was here to get information on upgrading my phone and adding a line. Kimberly helped me, and did not give me the correct trade in information. As a customer who goes into a store for information, we rely on the employees to not only be helpful, but give you correct information. I took what she said, went to T-Mobile, and compared offers. I came back to AT&T, specifically asked for Kimberly since she helped me earlier, I wanted to make sure she continued helping me. Wrong move. I was played. Kimberly told me I would get off $1,000 for my trade in. A few nights later when my phone arrived, I took my trade ins and Kimberly told me the store was going to close, and I would need to come back because it was going to take too long. I went to the store at 7:10 pm. The store closes at 8:00 pm. She was helping another customer, but it was only 7:30 pm by the time it was my turn. So I go back for a third time. This time I was helped by the most unprofessional store manager Borris. He just put the icing on this entire horrible experience. I explained to him, all of the trouble I went through, and relied on the info that Kimberly to make my best decision. I ordered two new phones, and added a third line based on the promotion offer, she told me about. Not just once, but the second day when I went in. He was telling me I qualified for a smaller trade in. Well that's not what I was told. The experience just went from bad to worse dealing with him. I will never come back to this store. I would never recommend anyone going here. The employees are not friendly, they're not knowledgeable, they'll tell you what they need to get the business, and then you're stuck with having to deal with the pieces. Horrible, horrible. They don't care about the customers and give AT&T a bad reputation. read more

Andrew gave me great customer service and lowered my my monthly plan! Will be coming here again!

Right now I have tried to call and get a hold of The store to clear up a mistake on the part of the salesperson that sold me a phone and grossly overcharged me and I am trying to get this resolved but I have called 4 times with no help. I have called over a 4 hour time span and that is poor customer service and I need this resolved today. My family has come to this store for years and this what we get. read more

Ghetto customer service. Was greeted by an employee and after a 10 min explanation of why I came in (to trade in a phone and upgrade it) he informs me that he's going on lunch and that someone else would be helping me. I had to reexplain a second time to a different employee who didn't introduce herself, was quiet + difficult to understand and had a bad attitude. My boyfriend was never offered a chair to sit in the whole time we were being helped. She didn't show or explain the trade in/upgrade process in a way that either of us could understand... she just threw out numbers of "options" and various "charges" rather than visually demonstrating the breakdown thoroughly on paper or on her iPad/computer. I left not feeling good about my purchase and regretted not going to a different location. This is not the place to go if you want good customer service! read more

WTF.. I walked in 7:14 Wednesday afternoon.. only one person working.. one rep. This fucken place is q Joke..

Really great service! My dad and I came in to upgrade our cell phones. Joanna, the manager was able to assist us. She was very sweet, professional, and absolutely helpful. We will be coming back for future references. Thank you Joanna!! read more

Frankie provided us with excellent service. He was was patient and knowledgeable. We arrived late in the afternoon yesterday and even though he was busy with us he would take the time to greet people as they walked in. Very nice young man, would recommend you ask for him next time you are at this store. read more

I need to clarify that I am not and will not ever give AT&T a positive rating. If I went into the detail of how screwed up everything happened with a transaction I tried to make this week, I would certainly run out of space. They are the absolute worst. My company uses AT&T, so I am forced to for business purposes. Why the 5-star review? Jesse in the Santa Ana location was incredible and somehow managed to do in 15 minutes what I had previously spent HOURS on hold trying to do, I had also spent hours the previous day driving around San Diego at their instruction to be unable to do what needed to be done AFTER they told me to go to the local store to retrieve a device that was supposed to be delivered to an office I was at for 1 day, and I was charged for 24 hour shipping, but of course the device never came. The really comical part was when they told me when I ordered the phone on Wednesday and paid for expedited 24 hour shipping, that the phone would be arriving by end of business on Friday. Fast forward to Friday after hours of failed attempts to activate the device I had to get on the road. I was driving from San Diego to Los Angeles and being on hold attempting to activate my device (Spanish speaking loop even though I do not speak Spanish) for almost an hour, I pulled off the freeway and wandered into Jesse's store and explained to him that this was a work phone and I have a large staff that needs to be able to contact me. With 15 minutes Jesse had my phone working perfectly and ported all of my information and data into the new device. Something the "activation "department couldn't figure out. He was so awesome I even bought a screen protector from him simply so I could buy SOMETHING. He took longer putting the protector onto the phone than he did activating it. His attention to detail was impressive. I left the store thinking to myself, I should hire that guy! As someone who clearly takes great pride in himself, he sticks out like a sore thumb in a company where being the biggest is clearly more important than taking care of your customer. read more

Frankie was great! Thank you again Frankie for being patient with us and the others who came in tonight. Appreciate the great service!

All I can say is I walked out this store super satisfied and happy with how I was treated today. If i was able to give more than 5 stars, I totally would with no hesitation. Frankie acknowledge my family and I as soon as I walked in and assisted me with every question I had for him ready with an answer. His customer service was outstanding and I personally believe he deserves the recognition. I will definitely come back when I need additional assistance regarding my phone. (: read more