I visited the Verizon store at 18251 N Pima Rd Ste F130, Scottsdale, AZ 85255 to upgrade my…read moreexisting phone line using a Verizon offer that was described to me as a device payoff with a free upgrade. The sales associate Sam represented this as a standard upgrade on my current line. After the order was submitted, I was then told that the phone had actually been placed on a new line and that the line would be canceled later. I did not approve any new lines. Sam stated this was done so the device could be shipped and kept as store stock in case of an issue. This was never disclosed upfront and is not what I agreed to. When I checked my account at home, I discovered multiple new orders and new lines that I never authorized. I repeatedly asked Sam to process this as an upgrade on my existing line and was ignored. I was also later told about in store service fees and charges that were never clearly explained before the transaction. Opening new lines and devices on a customer account without consent and claiming they will be canceled later is not acceptable. This exposes customers to billing, credit, and fraud risk and is a clear abuse of account access. I escalated this directly with Verizon fraud and legal to address the unauthorized activity. This was not a misunderstanding. It was misleading at best and fraudulent at worst. I strongly recommend customers carefully review their account activity if they do business at this location.

Worked with Payton today in Scottsdale store. So very fortunate to have such a knowledgeable person…read moreworking for you honestly it's so refreshing to have somebody who knows what they're doing. Take patients in time to help assist you if you had a 10 star review I'd give it.

Verizon Wireless gets the job done. Solid service, reliable coverage, and strong signal for most…read moreplaces. Most of the staff at this location are genuinely friendly and make the whole "new phone" process way less painful than it needs to be. That said, there is one employee who seems allergic to customer service. Not a deal-breaker, just noticeable. Luckily, the rest of the team balances it out, so I'll probably keep coming back whenever I need a new device. Good store overall, just tighten up the vibes a little.

Why do I always feel like I just left a Buy here, Pay here car lot when I've visited a cellular…read morephone store? Today was no different. We went in on the 27th of June to inquire about their "free" iPad deal with additional line. Let me say that 3 different workers that in the same area as us told us, "someone will be right with you" while 2 of those workers were literally doing nothing but left us standing there. We actually left after several minutes and were going to say screw it until one of the workers came outside and said, "I was just getting ready to help you" That was Cody. BTW, we were just there a few months ago and purchased 3 new iPhones and activated 2 additional lines. Anyway, we were told on the 27th that we needed to activate yet ANOTHER phone line in order to get the iPad for "free" even though the iPad has its own cellular line. Ok we got you, we were actually thinking about another phone and line for a business phone so ok let's do it. We go through everything and agree to the new phone and iPad and new lines of service but we were told the iPad needed to be ordered (because we upgraded the size and color) and it would be in in a week and we could not pay for it yet. So the iPad shows up and we get a call to go in and when we get there, the promo had changed so we now had to pay a small monthly fee for the iPad. Wait, we set all this up on the 27th of June. So you're not going to honor the deal we made BEFORE the promo changed? WOW, that doesn't sound like a bait and switch now does it! We said screw it and left without anything just on principle alone, I mean the 5 bucks a month is only like $180 but we should not have to pay that! We placed the order prior to the promo change! We went ahead and went back because we needed the product and don't feel like changing service right now. So we got the iPad and the additional phone and phone line. We are going to be getting charged that extra 5 bucks but I'm going to contact customer service to try and get that fixed and will update once I do. Now the other thing is that Cody also upsold us on getting a service pack which included MAX and Netflix added to our already service of Disney+, HULU+, and ESPN+ which already did not work. He told us he would go in and get those three working and also make sure the two new ones would work so I could cancel my stand alone services I already have to save me money since getting all 5 through them is only $20 which is cheaper than what I currently pay for 3 of them. Well, THEY DON'T WORK! So now I'm being charged the $20 on my bill and I'm still paying the $30 or so I was already paying. I'm telling you, it's like going to one of those shady car lots. Everything about this entire interaction seemed like a scam, right down to the part where they give you a free "last years model" of iPhone if you sign up for an additional line yet they are out of stock on them so they try to pawn off an even older model on you. And listening to everyone else working here deal with their customers makes me feel even more gross, like I need to go home and take a shower. Bad service, bad experience that hasn't even finished yet.

Maria and Jose are very friendly and help me get everything I needed done. They were very…read moreprofessional and polite would definitely recommend to anybody looking to get a phone. Great customer service and help me get exactly what I came in for with a great price !!

I drive ask the way from San tan valley to this store to pay my Bill only for the door to be…read morelockedAnd no employees in the store at all and it was two hours before closing

Great service for replacing phone screens. Trustworthy and quick! Explained the process didn't feel…read moreripped off like the other phone screen replacement places. Thank you! Great service. I have nothing left to say just trying to get enough words for the review to post

All Batteries plus stores suck. They sell you a warranty with new batteries then wont honor them…read morewhen your overpriced batteries fail far before warranty is up. Will never buy from batteries plus again or Duracell 12v batteries.

I bought a phone and needed to transfer my information over. I didn't remember any passwords or pin…read morenumbers, but thanks to the patience of Zaith, who was training and the lovely Vicky, I was able to get everything transferred ans workes out in about an hour. I was charged $45 to switch things, but that was not their fault.

Like many other people, I recently had to upgrade my cell phone due to the 5G rollout. I was happy…read moreenough with my old phone and I did not look forward to the time I would have to spend setting up and becoming familiar with a new cell phone. Using the internet, I found a Boost Mobile store near me at 3202 E. Greenway Rd. #1605 Phoenix, Az. 85032. I was impressed when I walked into the store and a young lady named Cynthia said, "How may I help you." Cynthia's charisma and attention to me as a customer helped to put me at ease. Cynthia's ability to listen and help me made the process so much faster and easier than I ever expected. She is friendly, knowledgeable, and very skilled. My visit to this store was beyond my expectations. It's not often that I experience this kind of professionalism from anyone, let alone such a young person. The store was neat, clean, and well organized. Cynthia's great customer service is why I would go back to this Boost Mobile store. This young lady would be a tremendous asset to any business that she may to choose to work for.

This cricket location is fantastic. Today I went in, not knowing how to transfer from one phone to…read moreanother. The employee. Leyde, was very patient with me and guided me through the whole process. I could not have done it without her. What a great employee patient and knowledgeable thank you so much.

No after hour support! Charged me $15 even though payment went through on day payment was due…read more There system was not working. I lost half a day with no phone even though I paid yesterday. Middle of the day they are finally available on phone to call and WOW they would not take off $15 only $10 and I had to pay $5 over phone for them to offer this $10off. So disappointed in Cricket!! Photo attached proof I paid yesterday.

Misleading sales practices to upsell customers on unnecessary services. Recommend dealing with…read moreVerizon directly to avoid dealing with aggressive sales tactics of an authorized retailer that some may correlate to that of a used car dealership experience.

I finally left a Verizon store with a smile on my face and in record timing, under an hour!!!…read moreTeejay was so friendly but not pushy as I usually find, extremely friendly answering all my questions and getting me a great phone for a great deal. If you need help with your cell phone service definitely ask for Teejay!!! He is young but doesn't act like most other young customer service representatives (too good to be happy for their job)! Will definitely be back if I ever have any other questions about my service. Thank you for reminding me that Verizon doesn't always have bad customer service.

Excellent service provided by Yadira and Dani. They were respectful and knowledgeable and went…read moreabove and beyond.

I just want to give a shout-out to Cassandra at Boost Mobile on 35th & Greenway. I call last Sunday…read moremorning, told her my ordeal I was having with my phone. We talked n I sed I would be in before five. Well I finally made it in at 4:30 pm. She remembered me, had a phone for me that we talked about n got me set up n out of there with a fantastic deal!!! She was awesome n I hope that business knows it!!! Thank you, Cassandra, keep up the good work, Boost Mobile is lucky to have a excellent employee like u!!! Alexis