Dear Verizon Executive Relations,…read more I have been a loyal Verizon Wireless customer for over 23 years. Recently, I was told on three separate occasions that my iPhone 17 Pro Max was on its way, and that my Series 3 Apple Watch would arrive together. I was also promised a $1000 trade-in credit for my iPhone 13 Pro Max. After multiple one-hour calls with representatives in different call centers, I was later told I would only receive $800 instead. There seems to be major miscommunication, and I have spent significant time trying to resolve this without success. I'm requesting that Verizon honor the originally quoted $1000 trade-in credit and provide an update on my iPhone and Apple Watch order status. Thank you for your attention and assistance.

I went in to get a new phone for my wife as a Christmas gift. I was VERY clear that I wanted the…read moreold phone to continue working until Christmas morning and I was repeatedly assured that would be the case. I got home and her old phone would not work. I wish I'd seen the lousy customer reviews for this store before I went there Christmas surprise ruined. I contacted customer service to undo what the store did and they could not. At this point I'm ready to dump verizon as a wireless "provider" entirely. If I could leave a zero star review I sure would. I you must use Verizon find another store for sure. Consider another wireless provider if possible. UPDATE: Reactivating my wife's deactivated phone took not one but TWO trips to this hapless store. Turning on phones is literally their business and that simple act was too complex for them. T-Mobile here we come. Avoid the Power Road Verizon store at all costs.

No help with our phone order whatsoever! Wouldn't call AT&T to find out anything about our order…read moreor the order status. Just directed me to the app. What a waste of time. Our new phone was supposed to be ready for same-day pickup.

Jacob was amazing! Hooked us up with two new IPhone 16 pro max and tricked them both out with all…read morethe add ons. Jacob was informative and helpful in making these decisions!

I visited this location on Thursday evening, and it was VERY BUSY. There were quite a few people…read moreahead of me and I had to wait for a while but I wanted to get things done that day so I waited regardless. When my turn came around, MARTIN assisted me, and to say the least, his customer service was AMAZING!! He was very calm and professional, answered all of my questions and was very patient with me. It seemed like the whole team that day was incredible. Each member was taking care of all the customers one by one, with a great manners even though it could've been easily overwhelming for them. I'd definitely come back for this location!! When I went back to this location for a quick question, another employee named Matt helped me out with great manners too! I'm very happy with this location.

We had opened four lines for service and asked for the senior discount our representative added all…read morekinds of things we didn't want can't afford. After three months of this we all went in and talked with Tiffani who set things right and gave us a service we could afford instead of canceling with T mobil Kudos to you Tiffani you are one of the good guys!!!!

Great customs service. Darryl is super nice and very knowledgeable! I had my iPhone screen replaced…read moreand all was well until I tried to use faceID. Darryl was happy to fix it and got it working again in a couple minutes. I guess iPhones are super sensitive and he said it was just a small sensor misalignment! My phone is good as new.

Within 30 minutes they had my phone fixed with a new screen and back in my hands. Very quick and…read morestellar customer service!

In July of 2024, my wife and I went to T-Mobile in Superstition Springs Mall. Phone number…read more480-641-3278 We wanted to get internet and had already had 5 phone lines for 13 years with T-Mobile. Paul, the manager, convinced us to get 4 NEW phones and internet. He convinced us by stating that we would get a $200 digital Mastercard in an email from T-Mobile after 3 months of keeping the internet. We have kept the internet and made ever payment since. It's now April 8th, 2025. I urge you to escalate this FRAUD to anyone who cares and FIRES ALL FRAUDULENT EMPLOYEES at that store immediately. I've personally gone into the store over and over, aquireing about the $200. Three times, they stated I submitted incorrectly online, but all three times, I submitted them in their face and with their help. T-Mobile would deny it because I didn't acquire the internet through T-Mobile directly. SO WHY ARE THESE FRAUDSTERS STATING to sign up in store and submit. To this day and at the beginning of every month I have walked in or called that store and they promise up and down that they will give a bill credit every month of $90 till the $200 is payed in full. This has yet to happen, and I have multiple recordings providing fraudulent activities. I'm millimeters from filing a lawsuit and making T-Mobile stop false advertising. This is my last resort, but it is the best route I can see. I'm sure the many other people in line that had complaints similar wouldn't mind a class action either. I've had it with Paul, the manager and the scammers at that store.

T-Mobile store on lower level near JC Penney's at Superstition Springs Mall in Mesa…read more If I could give it ZERO stars I would. All I wanted to do was get a new phone for my niece and add her line to my account. The manager, Paul, told us in order to do that she would have to change her phone # and then made it sound like a good deal by talking me into a new phone. Said in order for me to get the free phone (which he didn't tell me that it would be free just by turning in my old phone) I had to have 3 lines on my account and in order to keep my original phone number (which I had since 2001 with them) , I would have to pay $20 extra a month for the next 2 years and that my bill would be $120 per month (when actually it was going to be over $165). When I tried to cancel the sales a couple days later Paul told me that he would have to charge me a $35 restocking fee per phone. T-Mobile on Signal Butte stated that all of this was not correct and that he should have waived the fee since I purchased it there. Paul was not willing to work with me so I decided to go to T-Mobile on Signal Butte. There, they cancelled my portion of the sales, waived the restocking fee and gave me a new phone with the exchange of my old one and I was able to keep my phone # at no extra cost. My bill will be $121 per month. T-Mobile at Superstition Springs is 3rd party and is not busy enough so they sell you things you don't need and add extra costs just to make their sales. I suggest that customers go to an actual retail store, like the one on Signal Butte, who will do everything they possibly can to make a customer happy.

i went into the store to inquire about internet service and the young black male that was working…read moreon 1/4/2025 around 1130 am. Should I say needs customer service training and a little. i ask about internet service and he said let's check availability, he kept messing up my address and kept entering it incorrectly. i gave him the zip code he immediately snapped back and said I was not eligible for service which is a crock of crap because I came home and spoke to a online rep and they stated i was eligible for service. So this kid just didnt want to do his job and set up service for my and my at home job. i attempted to call the store and the phone kept giving me to verizon customer service why have the local number listed if you cant speak to a rep in store to address a issue. as 15 year customers we are cancelling our "F"ing service, due to someone not wanting to do his job , I will be returning to the store to speak with a manager.

Had to wait a quite a long time otherwise it would be a 5 star…read more A nice young man named John, kindly assisted me and solved my problem. I was thankful and appreciative of his service. Glad I stayed with Verizon when others were being considered.

We've used this repair service for both our previous iPhone's for new batteries…read more Service Very fast repair in a couple of hours and the phones looked and worked perfectly just like new! Extend the life of your phone using their battery replacement service! Very reasonable

This guy knows his stuff Fixed me right up…read more He was very knowledgeable and professional and a all around good guy. If you got a problem this is your guy you want working on your stuff.

I was going to the mall to purchase a screen protector at TJ Maxx and ended up shattering my phone…read morein the parking lot walking in... I felt like crying I was so upset and I walked by the Celltech booth and received amazing help by the gentleman out front of the Cinnabon today on 9/14/25. He provided great customer service and had my screen entirely replaced by the time we finished grabbing a couple items in a store. Less than 15 minutes and I had a brand new screen with a 30 day warranty if anything goes wrong. I would highly recommend going here if you need anything on ur phone fixed.

I stopped by this kiosk to look at cases for my phone. The gentlemen showed me a couple and asked…read moreme what I liked. I picked a floral one. Right away he took my phone and put the case on (see through plastic case, no protection, just decorative) and told me to come to the other side to pay. I went to pay using Google Tap and the tap wouldn't work. At no point did we discuss the cost. This is my fault for assuming a decorative plastic case was not around $10 as it is in most markets. His square reader would not work and multiple times I told him it was fine. I needed to get back to work. I am a store manager at another retailer inside the mall. He took my phone from my hand and continued to try to pay. He also went through my Google wallet and at this point I was somewhat dumbfounded and didn't speak up. He gave me a reciept for $33. I had to get back to work and just walked away. I went back when I got off to get a refund and he proceeded to YELL at me in the middle of the mall amd belittle me by telling me I'm a horrible person and a bad lady. Customers literally walked away as he was yelling at me. Finally he decided to refund me after stating he wasted his product because he can't resell it now that I had it in my possession for more than 10 minutes. This was the absolute WORST service ever. He's willing to treat neighboring retail workers this horribly I can't image how bad he treats customers. I did advise him this case was on amazon for $10 and he said he's aware that nobody can beat their prices. It was just super uncomfortable he had my phone in his hand and was looking for my card numbers. It's very "scam like" behavior. Especially when he is dishonest about how much the products cost, then charges more.

I bought a Samsung TV on sale (great deal BTW, even better than Costco). When I went to load it to…read moremy SUV it wouldn't fit. I live in Chandler, and this location is a pretty long drive, so the manager Kenny was able to work some magic and get the TV delivered. I'm grateful for the team. My scenario was complicated and they handled it nicely. I hope BestBuy makes it in the cutthroat electronics biz. It was great to walk in and see my model (OLED is so nice) in person - unlike Amazon. Thanks, Kenny et. al.

Called in to see if I could purchase something that evening as I had an order awaiting pickup and…read moredidn't want to drive back and the employee on the phone let me know the item was available for sale that night. When I got to the store they told me I couldn't purchase the item until tomorrow morning. Terrible customer service, go to Micro Center, better selection, better customer service. Best Buy will be the next Circuit City.