I visited the Verizon store at 18251 N Pima Rd Ste F130, Scottsdale, AZ 85255 to upgrade my existing phone line using a Verizon offer that was described to me as a device payoff with a free upgrade. The sales associate Sam represented this as a standard upgrade on my current line. After the order was submitted, I was then told that the phone had actually been placed on a new line and that the line would be canceled later. I did not approve any new lines. Sam stated this was done so the device could be shipped and kept as store stock in case of an issue. This was never disclosed upfront and is not what I agreed to. When I checked my account at home, I discovered multiple new orders and new lines that I never authorized. I repeatedly asked Sam to process this as an upgrade on my existing line and was ignored. I was also later told about in store service fees and charges that were never clearly explained before the transaction. Opening new lines and devices on a customer account without consent and claiming they will be canceled later is not acceptable. This exposes customers to billing, credit, and fraud risk and is a clear abuse of account access. I escalated this directly with Verizon fraud and legal to address the unauthorized activity. This was not a misunderstanding. It was misleading at best and fraudulent at worst. I strongly recommend customers carefully review their account activity if they do business at this location. read more

Customers: James and Leona Roberts--Team Roberts Location: 2902 N. Scottsdale Rd, Scottsdale, AZ Date: 03/07/2026 Salesman: Durrell Favor--phone:480-299-7919 Purchased: Family plan with 3 New iPhones If you are going to the Verizon store in Scottsdale, do yourself a favor and ask for Durrell Favor! He helped the Roberts family purchase three new iPhones, and the experience was absolutely outstanding. Durrell was patient, funny, kind, and had such a genuine down-home personality that made the entire process enjoyable. He took his time with us, found us great discounts, was completely honest, and made sure we were fully satisfied before we walked out the door. Let's be real--how many salespeople actually provide that level of service these days? Not many! Durrell truly goes above and beyond. If you want a quality, honest, in-and-out experience, Durrell is your guy. He will hook you up and send you out happy with your new phone! The Roberts family is officially locked in with Durrell forever--so don't try to ghost us! LOL. Nothing but love and appreciation. Keep selling those iPhones, Durrell. You've definitely got the gift! -- James & Dr. Leona A. Roberts Team Roberts read more

Everything went well.... Nate is super kind and helpful when I came in not knowing what direction I needed to go with my upgrades, etc. Super great - Come his way!!!!!! read more

I came in with multiple needs and they took care of everything. Great service! Fast.

My wife and I met with a Verizon salesperson on 11/18/24. We were looking to replace our old Apple phones. After spending over 5 hours we were told what to purchase and how to set things up. The information and instructions we were given were less than accurate. I believe what Verizon charges for accessories is excessive. We came back to the store on 11/24/24 and met with another salesperson. We returned items and again were given less than accurate information about an Apple watch. The salesperson made a mistake on the bill and I had to call Verizon to get the bill going forward corrected. I am very disappointed with the customer service that I experienced in the store. The salespeople we worked with either were not knowledgable about the products or lacked customer service experience. We will look for another carrier after our contract is completed. read more

Came in to upgrade my iPhone. Great, and quick service from Nate & the manager I think his name was Vince. Ended up helping me quite a bit upgrading on my plan too. read more

Very rude experience - walked in to ask a question on stock. Stood for five minutes with a man named Jerry didn't even look me in the eye and told me no and I can't help you. I could clearly tell he was helping someone else but wasn't even given the opportunity to ask a simple follow question where he sat down and said go someone else. read more

Went to this location during business hours but the doors were locked and no one there. There was no sign in the door stating out to lunch or any reason for them not being open. read more

Verizon - Door with hours but location is closed during business hours posted. - Mobile Phones Near Me - Scottsdale, Arizona

I have never written a negative review until now. Yesterday I purchased a new phone at the Apple store. The Apple agent got an error message from Verizon when trying to activate the new phone. We then spent the next 5 hours on the phone with Verizon trying to get them to fix the error that was on their end. Today I called Verizon to review my plan. After holding for 40 mins I reached a representative only to find out I had 2 items being charged to my plan that I never asked to have. I then called another provider. Exact same plan with exact same coverage for $40 less per month. We have been Verizon customers for over 2 decades. The only way they can get to within $20 of the other provider is to auto debit direct from checking. We have been on autopay with our credit card for decades, always on time with impeccable credit. I guess Verizon doesn't value their long standing clients. read more

This store scammed me- read this before you decide to do business at this store. I was converting from T-Mobile over to Verizon and Elijah convinced me to make the switch and said if I did do that I had to surrender my iPhone and buy a new $800 Iphone through them because they said I couldn't use my own iPhone that was only a month old . Elijah and The store manager also said that I would receive $150 in a MasterCard gift card for switching to Verizon. They are now saying they were mistaken and that no longer is a offer after I switched once they promised that gift card. I hesitated because Verizon has always been the most expensive service provider anyway But the offer of $150 MasterCard gift card made me change my mind. I am convinced they said they would send me that gift card just so I would switch and now they're saying that's no longer available. Think twice before you do business at this location! read more

Please be advised that this is a FAKE Verizon outlet and not a real Verizon store. We went here because it was close to home and didn't realize the scam they have going. We bought an unlimited glass screen protector plan, and then they refused to honor the plan. We then re-purchased a new glass screen protector plan and they refused to honor that. They accused us of trying to steal the glass protector and then charged us $80 to our account. The manager Katherine was totally untrained in complaint management and inept in every way. She opened the store front door and threw us out. We have been Verizon customers for 15 years and to be treated this way by an "authorized dealer" is some payback. I recommend going only to the real Verizon stores. read more

Man oh man Delia is amazing the best service I have EVER EXPERIENCED with my iPhone and l the issues . Hands down she is by far unique and has fantastic customer service skills !!! Great job and I'm appreciative of your work ethics Humbly TK read more

WE COMPLIMENT We are regulars at the Verizon Wireless at the Dc Ranch Crossing.. Elijah, has helped both my husband an I get back on track...we need a lot of assistance.. Elijah is patient, knowledegable and always willing to help.Kuddos to his outstanding service in times of need.. Thank you, MandyK read more

Will was super in helping us get our new iPhone 12s up and running! He was very patient, answered all our questions and transferred all our data with seeming ease. Jordon also helped us on our second visit when there a glitch with the phone. We were very happy with the super service and friendliness of the staff here! Thanks so very much! We only met Susie for a very short time... she was with a customer ... but she, too, was friendly and welcoming. Kudos to Will for all his personal, one on one assistance! Eileen and Denny Neiman read more

Tiara was incredibly helpful and friendly in a time of need. With a lot going on, she was able to provide excellent service and make a difference in my day. She is a great manager and is very much appreciated! read more

I bought a phone from them and tried to return it and they wouldn't take it back unused in the box unopened.

Came into the store and waited and waited and waited. All reps were taking care of other customers however does it really take that long? We left with the rep closest to the door apologizing. Well, hire more people. read more

I was in need of taking my iPad into a Verizon store to have it looked at, as it was running very slow. Bill Neubert, VP of Sales for ON Communications looked at it and said " I can't in my right mind try and sell you a new IPad" now let me say, I have a Gen 1 iPad. For him so say this was astonishing to say the least...we looked T it and I told him a couple things I had noticed, and he assured me we could fix it. He then turned to my iPhone which was a 6. He looked up Mj contract and said... we can upgrade you to a 7 now...with no additional outlay of money. WHAT? Sure enough Bill and his Verizon employee fixed me up and made me feel like I now have a neighborhood Verizon store I don't hate walking into.... I will be back to see them soon, as I need a better understanding of how iCloud works, so I'll see you gentleman soon!!!! read more

I went in the other day to check out the iPhone 7 for my boss, Dexter was very helpful, he was patient and took the time to explain what they offer. All in all awesome experience, if you want a friendly and helpful staff go in there. They're the one, left with a brand new iPhone. read more

Angelique Whicker was an absolute joy to work with to upgrade 2 phones and add two lines for our teenagers. she called when the phones were in and made sure we had all the accessories we needed. She told us about the amazing offer on the iPad, however we already have two. thanks again Angelique for making my Verizon experience in Scottsdale wonderful, considering we live in Omaha , Nebraska. it all worked out! Cindy F. Elkhorn, Nebraska read more

Just want to say I received the best service from everyone I dealt with especially DJ for my daughters new phone and my wife's trade in. Thank you I will definitely be back and recommends all I know to you guys for service. U made two girls extremely happy. Over and above what I expected and I'm extremely high maintenance. Thanks DJ read more

I visited this verizon location to purchase my iPhone and was completely impressed with the professionalism and customer service skills. I overheard a few of the other conversations with customers in the store and could tell these guys are good at what they do and treat their customers like family. I will definitely be back for my next upgrade!! read more

INCOMPETENT! I ordered a phone for instore pickup. Because I live an hour away, I called the store to make sure I could pick up the phone. "Of course....common in" was the answer. You can guess what happened. When I arrived...no phone. Did not offer suggestions. read more

Awesome service again by Aaron the manager. Total complete customer service from start to finish and follow up. I have purchased many Iphones and Ipads from this location. Each member of Aarons team is helpful and they make you feel comfortable even asking the 'dumb question'. Being a 50 something I had a lot of 'dumb' questions. LOL Easiest way to contact is via email, instant answers vs calling on the phone. Take the time to get a business card with all of the location's info. I just purchased a Iphone 6 today seamless fast service. Just make sure you have your Icloud password and email password info to complete your new phone set up. Keep up the great customer service and I will be purchasing another Iphone in a couple of weeks. read more

This place only handles sales every single time I've stop by to make payment or help with activation, there system always seems to be down which is total bs,. These guys only want sales and will forward you to the other Verizon store on Frank Lloyd Wright and Scottsdale which is a pain in the A$$ to get to. Useless Verizon store read more

I really appreciate the time and care that Michael took with me while switching all of my apps and data information from my defective iPhone to my new iPhone. It was a wonderful unexpected level of customer service. Verizon in Scottsdale is now my store. Thank you Michael S! read more

Aaron was extremely helpful and got me a great deal vs my just going to "my Verizon". I am VERY happy with the professionalism and assistance I received. read more

My husband & I recently upgraded our old cell phones at this location. We just wanted to let everyone know what a pleasure it was to work with Aaron & other staff at this store. Since we switched from Samsung to Apple iPhones it required a lot of learning. Our salesperson was extremely accommodating and made the transition much easier. Anytime we have questions or a problem they are there to help and always pleasant. We are happy customers. Sincerely, Sharon & Jerry Binder read more

Jamar Reed he exemplifies customer service he's kind, he cares, he's very knowledgeable, he's very detailed he doesn't let you leave the Verizon store until your smiling and happy. He is very positive and every time I come in to Verizon I want him to help me. Once again thank you Jamar is definitely a mentor to all his peers very professional and a great asset to Verizon. Respectfully Ellen and Phil Killey. read more

Elijah Scott was extremely helpful when I came in to find out more information on the new Google Pixel XL. He took time and I never felt rushed. Outstanding employee and highly recommend this Verizon store. read more

This is the ONLY Verizon store you should go to for help or to purchase a phone. I dealt with Meghan and she was awesome--patient, knowledgeable, friendly. I am on my adult children's family plan and didn't have access to PINs or passwords. While I had trouble contacting my children for this information, I wasn't asked to come back when I got the information--Meghan actually called and texted my kids for me until we got the information we needed. I wouldn't hesitate returning if I have any future cell phone issues or need to upgrade my phone. read more

verizon wireless has never been better represented than by this specific verizon retailer. the location is beautifully kept. parking is abundant and the service is beyond reproach. the staff at this location and most likely all mybullfrog.com stores, are attentive caring, thoughtful and genuinely interested in customer assistance. aaron the store manager, is a true gentlemen. he goes out of his way to insure that all customers are pleased, educated in the operation of the equipment purchased and cared for in a timely manner. dexter and joel were so helpful to me, it is hard to laud how wonderful it has been dealing with this location in the purchase of two (2) brand new iphone 6's. don't ever consider going to a verizon corporate store. mybullfrog.com stores makes a consumer feel like family. it never gets any better than that. read more

I rarely find such personable AND professional sales staff as I did today. I was helped by Estevan and Mitchell. They were both courteous, intelligent, and patient with my many questions. I got my answers, and had a laugh at the same time - these guys were not robots. They treated me like a customer and a person. We need more of that! read more

Dexter is absolutely wonderful and made our client experience of blending several phones from another company into my Verizon account very easy. He even came in in his day off to make sure the final piece of our new phone swap was seemless and to do a final analysis to ensure our 9 lines were in the right plan, etc. although the whole process was time consuming as we expected, Dexter did a superb job and was very knowledgable, respectful and so polite!! We are very happy and I would recommend this store to all my friends and family every chance I can going forward. Even the other colleges were very courteous during our wait. This is the customer service other establishments should strive for! Thank you again Dexter !!!! read more

Aaron and Jamar are two of the finest examples of professional customer service I have ever encountered. They walked both my wife and I through the process of transitioning from an iPhone 4s to iPhone6 as well as from an iPhone 4s to a Samsung Note. Despite the frenetic nature of Apple's latest rollout, they treated us as if we were the only customers in the store. Anybody who carries out a Verizon transaction of any kind must attempt to do so at this retailer on Pima. You will feel as if you are a part of their personal family. My only regret is that I can only issue five stars. read more

went to one verizon store with a problem a while back, they said they couldn't help so I gave up at the time. Still had the problem so went to the Verizon store at 18251 N. Pima Rd in Scottsdale. Meghan assisted us, immediately recognized the problem and fixed it within minutes. She is knowledgeable, personable, professional and knows her stuff. She is an asset to Verizon and I hope you realize what you have here. Friends have gone to other Verizon stores and expressed their dissatisfaction with the assistance they received so if you have a problem, go see Meghan, she will fix it for you. Hey, big wheels at Verizon Corporate, hope you read this, she needs to be training other employees to be as customer friendly and as knowledgeable as she. Some people have a "work ethic" and some don't-she does. You need to acknowledge this. read more

Camille offered the highest customer service when I was treated so poorly at a Verizon company store on Tatum. She helped through the process to get things done when the company store treated me with total disrespect and even outright lied to me regarding services. I am extreme,y satisfied with the service provided. Camille is knowledgeable and went out of her way to help. read more

The best customer service I've ever had and definitely for an electronic shop. I bought my phone at a different Verizon location and they couldn't get rid of me fast enough,mo time for questions. So after 4-5 months I was tired of my smartphone being smarter than me! This location is convenient off 101&Pima so I tried it. I had a CS member sit with me for over an hour to determine what I wanted to use my phone for and he showed me how to install and made sure it worked and suggested other great apps I wouldn't have thought about!! All places should have such caring and thorough customer service!Even when I thought I was done,the Manager spent another half hour discussing service plans and upgrading IPad! They always also have great specials not available at other Version Stores! Great location,easy access - nothing negative I can say at all! Love this store! Even phone questions aren't rushed! They care about the experience you have in this store! You will leave happy,more knowledgeable and with great deals!! Thanks so much for spending so much time with me and answering questions I wouldn't have thought of myself!!! read more

Scored a great deal with these guys! Ask for Anthony "the man" Palmisano! Guy knows the ins and outs of everything! Hooked my mom, my sister, hell my whole family pretty much with sexy AF iphone 5's! Very personable and most importantly professional! I kinda want to just go back and ask them out for a couple beers. Great experience read more