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Scottsdale, AZ

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Verizon

3.9 (40 reviews)
Closed 10:00 am - 7:00 pm
Updated 2 months ago

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5 months ago

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1 month ago

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7 months ago

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8 months ago

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11 months ago

I came in with multiple needs and they took care of everything. Great service! Fast.

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2 years ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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Kadra L.

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7 years ago

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8 years ago

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Marci K.

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7 years ago

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8 years ago

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6 years ago

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6 years ago

I bought a phone from them and tried to return it and they wouldn't take it back unused in the box unopened.

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Kadra L.

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8 years ago

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Marci K.

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9 years ago

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11 years ago

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12 years ago

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13 years ago

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Hello, Thank you for reaching out to us. If you would kindly email WeCare@Victra.com, so we can further assist you. Thank you!

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Review Highlights - Verizon

although the whole process was time consuming as we expected, Dexter did a superb job and was very knowledgable, respectful and so polite!!

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The Fix

The Fix

1.0
(1 review)
2.0 mi

I brought my flawless, never dropped - in a case since new - Pixel 6 phone to The Fix to have my…read morescreen replaced after I splashed water on the charging port. Adam was unable to fix it. He was also unable to return it to me in anywhere near the condition it was in prior to the intended repair: Not only did he damage my phone in several places with the tools to replace the screen, he also damaged the fingerprint sensor inside and the bezel around the screen is broken in several places as well. He returned the phone to me in pieces held together with a rubber band. He didn't even bother putting it back together! This is absolutely unacceptable and I will be filing suit in Maricopa County Justice Court for the cost of a replacement if The Fix does not offer compensation. DO NOT TRUST THEM! THIS STORE OFFERS NO ACCOUNTABILITY WHATSOEVER!!! Not only is he an unprofessional, incompetent hack but he does not even back up his work!!! He thinks that "not charging" me is good enough? He actually permanently damaged my phone. I went to two other shops this evening and they want to charge me $200+ to fix it - Adam also irretrievably damaged the replacement screen that I paid for - but they obviously can't repair the blatant aesthetical damage. Find somewhere else to fix your phone!

From the owner: The Fix – Scottsdale's Fast & Reliable Phone Repair…read more Located inside Walmart Scottsdale, we specialize in same-day repairs for phones, tablets, smartwatches, and gaming consoles. Our expert technicians use premium parts to fix screens, batteries, charging ports, water damage, and software issues. Why us? ✔ Same-day service ✔ Warrantied parts ✔ Walmart convenience ✔ Insurance & accessories available Stop by or book online – we’ll get you back to connected life fast!

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Store entrance inside Northsight Walmart
Store entrance inside Northsight Walmart
Storefront
Storefront
Before Screen Replacement

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Before Screen Replacement
Apple - Scottsdale

Apple - Scottsdale

2.5
(519 reviews)
3.0 mi
$$$

You will find Apple at the Scottsdale Quarter Plaza. I walked in when they opened so it wasn't too…read morecrowded. There's some major construction going on inside. I'd be anxious to see what it is once they're finished. I looked at watch bands and iPad covers. Nothing out of the ordinary. Staff are always ready and willing to help. Shared street, covered and valet parking.

I have fond memories of visiting the Apple Store at the Scottsdale Quarter over the years. I have…read morepurchased items from this location, stopped by for help, got a replacement iPhone, and more. Today, I stopped by to sell an old MacBook back for store credit and also to ask a general question about a new MacBook I just purchased recently. I appreciated the service and resolution. When my wife and I entered the Apple Store, we quickly saw an Apple associate (identified by their colored shirt). We were asked what we needed and quickly checked in and brought over to a set of display tables where we waited for an associate to wrap up with two other customer before she asked how she could help us. The associate (Michelle) quickly exchanged our old MacBook for an Apple gift card and asked us what other questions we had. Michelle referred us to the Apple Support team to answer questions about transferring music from one MacBook to another. She then introduced us to UNiDAYS and demonstrated how that would work to save us money on a MacBook, iPad, or Apple Watch. We appreciated Michelle for answering all of our questions in a short amount of time. The store is laid out well with tables with items on display with other items on the side of room. There was also a classroom at the back of the store for sessions offered throughout the day. You can learn more about the Scottsdale Quarter location at https://www.apple.com/retail/scottsdalequarter. It is open daily from 10 AM to 9 PM except for Sunday when it is open from 10 AM to 6 PM. At this specific location, they offer many different sessions including a demonstration of Apple Vision Pro. They also have their Genius Bar (for technical support) and you can shop by drop-in, order a pickup in store, or make a reservation in advance for repair. With Apple being a huge product nowadays, having a store where you could do pretty much anything you want to do regarding Apple or its devices is a must have. I certainly recommend visiting any Apple Store, but definitely the Scottsdale Quarter location.

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Apple - Scottsdale
Airpods
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uBreakiFix by Asurion

uBreakiFix by Asurion

4.2
(127 reviews)
2.4 mi

As a professor teaching surgical technologists and nurses--with a medical background including…read moredoctoral training and a neurology certificate--I have spent years explaining precision, critical thinking, and what it means when something is truly "in critical condition." Let me just say... my computer was there. And it needed a transfer / transplant of all my data for years. And then I took it to UBreakiFix. Now, I expected a repair. Maybe a polite "we'll do our best." What I got instead was Incredible IT service and more like a full-scale neurological intervention--minus the operating room and the dramatic music. If a neurosurgeon restores the human brain, then UBreakiFix restored the soul of my computer. They fix it--they revived it, optimized it, and sent it home functioning better than it had in years.

I walked into this UBreakiFix location hoping for help with a cracked screen on my…read morebarely-one-month-old Verizon flip phone. What I got instead was a cold dismissal and an attempt to charge me directly--despite the fact that my phone was still under insurance. It genuinely felt like they were trying to double dip: make me pay out-of-pocket while also billing Verizon. But what really shocked me was the attitude. They stood firmly behind a multi-billion dollar corporation instead of helping a real person who just spent good money on a brand-new phone. No empathy, no effort, no customer service. Just a shrug and a bill. Thankfully, I found the 7th Street location in Phoenix, and they were everything this place wasn't--kind, helpful, and got my phone fixed through insurance in just a few hours. Bottom line: if you want to be treated like a human being, skip this location. They've clearly forgotten who keeps the lights on.

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uBreakiFix by Asurion
uBreakiFix by Asurion
uBreakiFix by Asurion

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AT&T Store

AT&T Store

2.0
(23 reviews)
4.8 mi
$$$$

Shout out Daniel for his expertise and patience. I was struggling to find the perfect service for…read moreme and my family until I step foot in that AT&T the process was easy and simple. I am also saving over $200 from my previous provider come in and speak to Daniel and you'll be a happy camper.

Warning! DO NOT SWITCH FROM VERIZON!! I'm so sorry I did. Daniel from AT&T actually told me to go…read moreback to Verizon if I was unhappy. He was the only person in the store and I don't think he was knowledgeable. There were 5 other unhappy customers there! When he finally got to me he simply told me to buy more space. What a copout! There was a snowbird with children in the car whose GPS stopped working. She was flustered and didn't know where to go. He told her to go to the Apple Store (he didn't know how to help and didn't want to). She asked where it was and he told her the street. She asked for an address and directions and he refused to help at all actually saying "I'm not going to do that." Another customer ended up helping her. And why do they only have one person in the store most of the time? Verizon had 4-5 helpers because they care about customer service. I'm coming from Verizon and I'm so sorry I switched. Costco had a good deal financially that was enticing. It was cheaper but I lost the customer service. BUYER BEWARE!!!

Photos
Great customer service from Bryan, made the right call on trusting him with my iPhones, also managed to lower my bill.
Great customer service from Bryan, made the right call on trusting him with my iPhones, also managed to lower my bill.
Guy on left is new and we were doing fine until guy on eight came over.  He is complicating everything.
Guy on left is new and we were doing fine until guy on eight came over. He is complicating everything.
AT&T Store

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Verizon - mobilephones - Updated July 2026

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