Verizon Wireless gets the job done. Solid service, reliable coverage, and strong signal for most places. Most of the staff at this location are genuinely friendly and make the whole "new phone" process way less painful than it needs to be. That said, there is one employee who seems allergic to customer service. Not a deal-breaker, just noticeable. Luckily, the rest of the team balances it out, so I'll probably keep coming back whenever I need a new device. Good store overall, just tighten up the vibes a little. read more

Verizon - Interior. - Mobile Phones Near Me - Chandler, Arizona

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Why do I always feel like I just left a Buy here, Pay here car lot when I've visited a cellular phone store? Today was no different. We went in on the 27th of June to inquire about their "free" iPad deal with additional line. Let me say that 3 different workers that in the same area as us told us, "someone will be right with you" while 2 of those workers were literally doing nothing but left us standing there. We actually left after several minutes and were going to say screw it until one of the workers came outside and said, "I was just getting ready to help you" That was Cody. BTW, we were just there a few months ago and purchased 3 new iPhones and activated 2 additional lines. Anyway, we were told on the 27th that we needed to activate yet ANOTHER phone line in order to get the iPad for "free" even though the iPad has its own cellular line. Ok we got you, we were actually thinking about another phone and line for a business phone so ok let's do it. We go through everything and agree to the new phone and iPad and new lines of service but we were told the iPad needed to be ordered (because we upgraded the size and color) and it would be in in a week and we could not pay for it yet. So the iPad shows up and we get a call to go in and when we get there, the promo had changed so we now had to pay a small monthly fee for the iPad. Wait, we set all this up on the 27th of June. So you're not going to honor the deal we made BEFORE the promo changed? WOW, that doesn't sound like a bait and switch now does it! We said screw it and left without anything just on principle alone, I mean the 5 bucks a month is only like $180 but we should not have to pay that! We placed the order prior to the promo change! We went ahead and went back because we needed the product and don't feel like changing service right now. So we got the iPad and the additional phone and phone line. We are going to be getting charged that extra 5 bucks but I'm going to contact customer service to try and get that fixed and will update once I do. Now the other thing is that Cody also upsold us on getting a service pack which included MAX and Netflix added to our already service of Disney+, HULU+, and ESPN+ which already did not work. He told us he would go in and get those three working and also make sure the two new ones would work so I could cancel my stand alone services I already have to save me money since getting all 5 through them is only $20 which is cheaper than what I currently pay for 3 of them. Well, THEY DON'T WORK! So now I'm being charged the $20 on my bill and I'm still paying the $30 or so I was already paying. I'm telling you, it's like going to one of those shady car lots. Everything about this entire interaction seemed like a scam, right down to the part where they give you a free "last years model" of iPhone if you sign up for an additional line yet they are out of stock on them so they try to pawn off an even older model on you. And listening to everyone else working here deal with their customers makes me feel even more gross, like I need to go home and take a shower. Bad service, bad experience that hasn't even finished yet. read more

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Came here a couple times because it's the closest one by my house, however I'll travel to the next city to avoid coming to the Elliot and Dobson location. Cody tried to be helpful I think but just wasn't and ended up over charging me for things I didn't even need nor use. I ended up canceling everything he set up on my account after I added a new line. Not sure if he was trying to rack up commission but that just wasn't it. On top of that situation he offered me a deal and then took it back and tried sticking me with a new bill for an iPad I already bought. Very complicated and horrible experience. I won't be back. I would give 0 stars if I could. read more

Verizon - Mobile Phones Near Me - Chandler, Arizona

I purchased a Puregear steel 360 glass screen protector for a new phone with a free lifetime replacement warranty. The cover lasted 8 days and the replacement is going to cost $13. That's terrible protection (phone was neither dropped or mistreated. It's in an Otterbox ) and NOT a free replacement. The phone i was replacing had the original Liquid Glass Screen protector on for almost 3 years without a scratch or crack. My critisism is of the product and the bogus offer of a free replacement. I was not informed of the shipping and handling fee. they have replacements on the shelf that would cost nothing to ship or handle. Tristin, the guy who sold it to me was quite friendly and efficient. He just neglected to tell me what he clearly should have known, about the shipping and haddling. read more

31 minutes and waiting. No communication. 3 people have walked out! Lady is nice but no flow to customer service.

they were really nice but told me they had paid off my phones with AT &T and I find out today they were not. asked multiple times if they would be paid off and not I will get a gift card later. assured me all was fine. what an idiot I am. Guess who just got charged by ATT for my phones. been on the phone for an hour and a half with Verizon with no success read more

These people are always extremely professional and courteous. I have been with Verizon since the beginning of time and have nothing but great things to say about these professionals and the service they provide. read more

This Verizon location has extended hours and they close later than the other ones. Stop by to get my wife a new phone and initially we were helped by Jocelyn. She was amazing really helped us out got the plan and got a new phone for her very quickly and efficiently. Came back three weeks later because the phone battery would discharge quickly and we tried very quickly and had it examined by the site manager by the name of James N. Very knowledgeable gentleman very respectful professional and kind. He switched the phone for a new phone and helped my wife transfer all of her information from her iCloud. We love coming to this location as their customer service is amazing. Also James put a new screensaver as the one that we bought was cracked after three weeks. Thank you Jocelyn and James N. For your amazing customer service. read more

Ripped off by salesman who no longer works for them. He pushed expensive phones on us promising a rebate which took seven months of fighting to get it only as credit on future bills. Takes 5 days minimum to get a call back everytime we called. The phones were discontinued just weeks later so the trade in value is worthless. 1 of the phones is having issues but management denied taking any action since we did not purchase insurance. You would think they would want to make it right but obviously they only care about pofit and commission regardless of employee conduct. FYI this is not a Verizon store even though it looks exactly like one. They charge for everything and mislead you to get the sale. Go to a corparate store instead to save yourself headaches, frustration and $. *** Update. Business manager replied encouraging reaching out to customer care lol! That's what I have been doing for the last 7 months. They don't care, escalated to management team after weeks they got back to me stating there is nothing that can be done because I didn't purchase insurance. Like I said 7 months trying to address both issues. Only one was addressed while ignoring the phone issue. Shouldn't the phone be under warranty? Worst customer service from a carrier in 20 years! You should be held accountablw for your employee's miisleading actions. read more

I usually hate going into internet/cell service stores, but yesterday I had an excellent experience with customer service provided by an employee named Dylan. It was obvious he had a lot of experience and was able to reorganize my Verizon account and upgrade my internet with zero hassle. Will definitely be coming back to this store! read more

If I could give zero start, I would. Worst service ever!! I am a verizon customer and went to this store to get some information. Before went in, I have spoken with verizon customer service and had emails from verizon. The "manager" has no knowledge about his company I think, because even I told him I spoke with verizon team and had an email, he kept telling me it's impossible, we dont do that, i have no idea... and try to just get rid of me. He was rude and not even taking serious about my concerns. I went another store and even the specialist at her desk, not the manager has knowledge what i am asking them and helped me to get answers. Idk how they can be manager without knowing anything about the company he works at!! read more

Came in to upgrade a phone on my family plan. I've worked with Andrew in the past and will continue to in the future. He is so friendly, helpful, efficient and competent he won't waste a minute of your time and a he's a terrific at navigating features and plans. I can't thank him enough for making what is normally a painful process pleasant and without surprises once the bill arrives. read more

I stopped into this store to try to fix a problem we were having with getting service for my grandson. My wife and my daughter were so frustrated with the people and service they received from another authorized dealer that we were ready to change carriers for the whole family. Will was awesome. He fixed the problem in just a few minutes. This man deserves a raise! Thank you Will. read more

I Higley recommend this Verizon store , I will not go to go to the store santan freeway 202 and Recker especially the manger Ashton there, read the review I wrote 8/15/2022, Ashton ask me to leave I'm trying to get an answer for the trade it /return for trade in make sure read / black and withe ,..... , so I stop by this location talk to Ian the Verizon seller he is super nice explain everything to me , he listens to me not like the other Verizon store Ashton he go off / talk non stop , Ian is very nice so I added two mores lines , thank you thank you Ian read more

Excellent service!! Adam, James, and CJ are the staff we had serve us and they are all excellent!! We drive past at least 3 Verizon stores to go to this one. We prefer to do business here. I tried to get help with my phone elsewhere and they said my phone could not do what I asked for but when I took it to this store they were able to set up what I requested!! It was not a phone issue at all. They also gave me all the options when my phone broke but I never felt pressured by up selling. Thank you!! read more

Adolfo was such a big help. And very professional. I was expecting to pay out of pocket for a new phone and he explained turning in my old phone would help knock some money off. He spent 3 hours with us very patient and very knowledgeable. He really loves his job and helping people is really he top priority. Adolfo thank you for your help!! I really though this man was in charge of this Verizon store. Can't wait to see him get his own. I will definitely be coming back just to see him. read more

I highly recommend this store location, Calvin was amazing to work with, best customer service we have ever received from a cell phone company. Thank you for your time and patience with us. read more

I was on the verge of taking my 4 line account to sprint because of lackluster customer service at other Verizon locations. On a whim me and my boyfriend stopped at this location to put his phone on my account and upgrade his phone. Mario G. was the service rep that helped us out. Not only was he fantastic in his customer service but he was super helpful on issues that I've been struggling with previously. I plan on making this my go to store and Mario my go to rep. The store is very nicely set up, all the reps wear suits and the whole atmosphere is relaxed. This is an absolute fantastic location. read more

Kevin was helpful today. My mom and I came in today to activate her new iPhone 7. He was patient with us and was able to get everything transferred into the new device. She purchased the iPhone at another Verizon store, but didn't activate it at the time because she wanted to "backup" her photos into the cloud. My mom didn't like the case she picked out at the other Verizon store, so we were shopping for a new case. Kevin gave us a discount on a new case and even installed the tempered glass screen protector for us! read more

Got to say it's been the best move from Sprint/T mobile...had a phone hic-up and a billing issue. Jocelyn one of the fantastic Verizon agents not only fixed the issue and explained to us what happened with the huc-up but also took the time to call us after the billing problem was solved all in roughly 10 minut time. Hey Sprint/T Mobile this is what CUSTOMER SERVICE is about... sssooo kiss it sprint read more

I rarely do reviews but this guy the representative that help us out his name is Chris he went out of his way to help us get a better plan and the phones we wanted we were coming from T-mobile and they were over charging us so Chris here made things simple and easy for us definitely recommend this place and going to him, he knows what he's doing! Thanks! read more

Cisco is awesome. Took all the time we need to transfer our numbers over to Verizon. Was through and patient. Go in and ask for Cisco!! Glad we made the switch read more

Great customer service the only ones in the valley I could find that had a iPhone 13 last minute I would recommend them to everybody!

I was eligible for an upgrade and I wanted to switch to a Samsung galaxy 10... stopped by early And was greeted by Carlos...after I quit being an A hole and let him do his job for me he took great care of me with professionalism & customer service. We switched out phones and after answering all my questions & concerns he definitely went over and above to make it work easily for me. Thank you Carlos I will be back to take care of my wife's phone next. read more

This our 2nd or 3rd time getting phones from this company. Every time we have left feeling good about our purchase. Their customer service is great. This visit Cisco helped us and we are once again happy. Thank you to the entire staff and to Cisco. read more

Adam was extremely helpful and honest from the moment we walked in the door. We had a lot of questions and needed clarification on some information Verizon had given us via phone and Adam was very patient. We slept on it and came back the next day to order our new phones. Adam came in on his day off to assist us when our phones came in and did not rush us at all. I would highly recommend this location and Adam as the associate! read more

I came in on a Sunday morning after dropping my phone at the watering hole the day before and was helped by Adam H. He was super cool and made the whole process so easy and I ended up upgrading my phone. Thanks Adam!! read more

Fantastic customer support / service! Made purchasing my new phone very easy.. they transferred all information and set everything up.

Great customer service. I was greeted when arriving. They had a few customers ahead of me but the wait was only like 10 minutes. The salesman was very helpful in getting us what we needed. Very pleased with our visit. This location will be my go to for future purchases. read more

Jay made out transition to new phones effortless!! We were in from out of state and he was amazing! Wish we had guys like him in Ohio!

Our old phones Samsung Galaxy S-4s finally gave up, and hence our meeting with one of the Verizon guys, who actually came out and opened the door for my wife who uses a cane! A very nicely dressed gentleman named Carlos Wilson. He spent slightly over 3 hours with us and no charge! No rush, no pressure, a delightful man who checked our sick phones and told us they were DOA (my words) after working on them for at least a half hour. We told him we couldn't afford the top of the line ones and he sold us a couple of MOTOrola Z-4s! He offered bottled water to us, and made us very comfortable. Next time you need anything Verizon, this is the store and be sure to ask for Carlos! read more

I was there in August and I had no intention if upgrading my phone, but I did because I was promised $88 a month for the phone bill, and $35 for internet. My last two bills have been over $167, and the numbers that were promised to me, exist. Adolfo was the agent, and James the manager are now completely stonewalling me. This office is no better than a sleazy car dealership. They have since August to adjust and fix my bill to what was promised and we are now going into November. I have a piece of paper still saved with the numbers that Adolfo promised me, and every text saved. I will be filing a complaint with the Better Business Bureau. read more

Thought I was going to a legitimate corporate store, but boy was I wrong. All I wanted to do was upgrade a line to a specific phone. Was told that phone was not in stock, and when I prompted the salesman to check other locations, he said no one in the state had it. He then tried to push me towards either a more expensive phone, or a couple super cheap ones, in exchange for which he would "waive" the payoff balance on the line I wanted to upgrade. He also claimed the upgrade fee could go on my bill, which corporate Verizon employees have told me is impossible. Meanwhile, my son went outside and called a corporate store a couple miles away and they had the phone I wanted. What a scam. Thank goodness my son got the vibe from the getgo that this salesman was not to be trusted. read more

Mario was very helpful and knowledgeable. I upgraded my phone and it was very easy and quick. Thanks Mario!

Jay & his team are fantastically welcoming, professional, & most importantly, make buying a new gadget for asu as 1-2-3! Thanks Jay & team!

This place is an authorized dealer but seem like a Verizon Wireless corporate store from their signage. Staff is friendly but charge for services that are free if you go to a corporate store so if you want to save money, go to a corporate store. read more

Verizon - Mobile Phones Near Me - Chandler, Arizona

My time with Bryan was amazing. He was able to get me all my new devices and found all the best pricing and promotions. He was very knowledgeable and efficient! I've been a Verizon customer for a very long time and this was the best customer service ever. My friend was with me and we got in the car and could not believe I was able to upgrade to a new phone, get the Apple Watch, a new case and all the accessories in under an hour. Bryan made it fun! Thank you Bryan and Verizon!! read more

My experience with Nate was the best! He helped me upgrade my phone, find the best deal, but genuinely cared about what I wanted and want to make sure I was happy with my product and being a Verizon customer. Anytime I need something or need help, Nate was there. He explained everything to me, broke my bill down on how I was going to save with all my discounts and helped me either tips on my phone. I was a big iPhone lover but now I'm obsessed with my Google Pixel. Appreciate you always making us customers feel number 1 and doing everything you can to make sure we leave with a smile on our face. I'm a customer for life because of Nate. Thank you again! -Tanner read more

Very helpful and I like that you can purchase a new phone and they will set it up! They are doing incredibly well with appts and social distancing! read more

I came in beyond frustrated with my phone and the previous customer service I had received via phone conversation. I was greeted by Mr. Crockom, I told him I was on a time crunch and exactly what I needed. I was in and out of there in 40 minutes with a new phone in hand. Mr. Crockom was extremely kind and understanding, I felt instantly at ease as soon as I sat down. Thank you for helping me out and ever so quickly!! read more