Our business has had a persistent phone issue for the past year and a half. We've had countless…read moretechs from the phone company come by, apply a temporary fix, and head on their way, only for the problem to resurface a few days/weeks later. The issue has been OK for a few months but recently came back with a vengeance. Not only did the Tampa Bay Telephone folks come out for a look at the issue on short notice, they also came back the following day on very short notice to work with the phone company tech on getting the issue resolved the right way! More importantly, they explained what was causing the issue, so I have a high degree of confidence that it won't return, now that I know what was causing it. This is just one experience, but the Tampa Bay Telephone crew were professional, honest, and willing to work with me to actually find the root of the problem, which is something that I've practically begged the phone company to let me give them money to do. Less than $70 later and the problem is fixed. I should've called Tampa Bay Telephone a year and a half ago!

From the owner: Telephone System Vendorread more

Business Internet was out for 6 days !!! We've called 6 times! They won't send out a technician…read more They still haven't !! It's still down!! They sent us "a new router" and it didn't come with the cords needed to connect, and our router was broken to begin with and they sent us an internet booster so it's useless! We are a medical office, this is so bad!!

Their customer service is useless. A car accident damaged a pole in the neighborhood and my service…read morewas immediately affected by frequent drop outs. I explained this and requested a service crew investigate. 2 agents disconnected my chat when I said I refused to "upgrade" to have them fix faulty service. Insulting.

Set up was easy and my installer James was truly five star! He went above and beyond to ensure that…read moreeverything was working and even called us after to make sure we were happy! No problems with internet working great , no buffering and saving money at half the cost of my previous provider!

Failed to cancel my service, denied that I called to cancel my service, refused to cancel the bill…read morefor the unused service. Fuck them. Literally never again.

I have been trying to reach customer support dept. all night tonight since 7:30 first call I waited…read moreover an hour and a half. The second time 45 minutes and the third time another hour. This is ridiculous when i called each time the waiting time was supposedly 4 minute wait and then they offer the press one and get a call back that doesn't work at all. I use to love tmobile but I am fed up with the internet not working. I think it is time to change to Frontier. I shouldn't have to wait for hours for someone to answer which by the way no one ever answer the call. T-MOBILE YOU GOTTA DO BETTER.

Always the best coverage I hope to go back works great in foreign countries! I used to have this…read moreuntil I went to Verizon and can't wait to be back!