I been with them for years. I just went to the one in Azalia Spuare Summerville ,SC to for a repair. They are very quick and knowledgeable when it comes to cell phones. The store was very clean, the reps were very friendly, courteous, and helpful. I highly recommend this Company. read more

The staff at this location always greets me as soon as I enter the store, quickly offering assistance. The store is very neat and organized and the personnel are professional. There is parking in front of the store and a variety of other business to browse while in Azalea square. read more

T-Mobile - T-Mobile Swag - Mobile Phones Near Me - Summerville, South Carolina

Avoid this Azalea Square location at all costs. Just like the other local stores, they have zero phone inventory for existing customers, but the behavior of the staff here is truly bottom-tier. I sat and watched a staff member treat a customer with total disgust. She handed a young male employee her phone for help, and he looked at it and handled it like the device was "dirty," making her feel small in front of the whole store. To make matters worse, he then started a loud, heated argument with the person on the other end of the phone while standing right in front of customers. The level of rudeness and disrespect at this store is shocking. They don't care about your problems; they only care about making a quick sale. If you aren't a brand-new customer putting money in their pockets, they treat you like a nuisance. Save yourself the headache and go anywhere else. This team needs a complete overhaul or some serious training on basic human decency! read more

Incredibly rude and unhelpful staff who don't even pretend to try to help. Me and my wife walked up to try and resolve an account issue with T-Mobile.. there were two guys out front smoking, the asked what we needed help with and my wife began explaining what was going on and what the rep on the phone told us to do, etc.. They didn't even let her finish, one of them interrupted her mid explanation to say "oh no we can't do that here". She tried to respond that the rep told her any physical store should be able to pull up the account and see the issue... and they interrupted her again to say no we can't help. This proceeded a few more times, them not even letting her finish a sentence before cutting her off to once again say how they couldn't help. These two guys clearly didn't wanna be at work that day and had zero intention of trying to help us. They wouldn't even put down their cigarettes to go inside and pull up her account and read the notes left in it by the T-Mobile rep she spoke with on the phone. They never even let her finish explaining what was going on before interrupting her to list every excuse under the sun why they wouldn't even try to help fix our issue. Unbelievably unprofessional and even on just a basic human decently level a horrible experience. Do not go to this location if you want any sort of customer service or even just basic respect. read more

These reps are slow, don't acknowledge clients coming in. At least 1 hour wait time every time I've been in here.

I love T Mobile. I been with them for years. I just went to the one in Summerville,SC to get a new phone. They are very quick and knowledgeable when it comes to cell phones. I highly recommend this Company. read more

Last night, my husband and I went to the T-mobile store in Azalea square. Upon walking in we were greeted by two friendly employees, D and Kazz. My husband explained to them that earlier in the day his iPhone stopped working. The phone was on and could receive calls, texts, and notifications, but the screen only stayed black and would not "wake up". They asked if we had insurance on the phone but we weren't sure. D was able to look up our account and confirm that we did have insurance. I asked if they had technical support in the store and Kazz explained that unfortunately they no longer had in-store support but that we could go to a repair center at an Apple store or Best Buy. We ended up going Best Buy to see if they had any appointments but the soonest availability they had was for 2 and a half days away. We returned to the T-Mobile store expecting that we would just purchase a new phone because my husband needs a working phone for his job. We went back to the counter where D and Kazz helped us the first time. We talked through some of our questions about cost and next steps. This time Chantelle was standing there and she offered to take a look at the phone. At first, I was skeptical because we tried everything but Chantelle had the magic touch! She successfully did a reset on the phone and the screen began to work again! We can't thank Chantelle, D, and Kazz enough for all their help and patience with us! We are so appreciative to them as they saved us over a thousand dollars between paying off his existing phone and purchasing a new phone. THANK YOU!! 100% would recommend this store - Employees are friendly and knowledgeable! read more

Kev was a wizard in quickly getting my replacement iPhone activation completed under my previous phone number. Thank you for the top-notch customer service! read more

There were 4 staff members in the building and they ALL took forever with their customers and had me waiting for an hour!! It's ridiculous when you have that many people working and still have slow service. I'm highly dissatisfied with this location! read more

Worst customer service I have ever received. Nothing was explained clearly. We ended up leaving without making any of the upgrades /changes we were wanting to. Don't waste your time. read more