Responses by this company are borderline ridiculous. If you try to call, there is always a wait…read moretime of well over two hours. If you try to use the "chat" option, you receive vague information and are told that questions cannot be answered. When you request a supervisor, you are told you have to call to speak with someone. When you question anything during the chat, you are told that the "person" on the other end of the chat is unable to help you and will terminate the chat. If you leave a yelp review, you receive a nice note from "Jackie" with a request to send a PM with your specific concerns. Too bad Jackie doesn't exist and there is no information on how to PM anyone for actual assistance. $500+ a month for services is beyond ridiculous and you only get bots to "assist" in answering questions regarding the $500 bill and why $280 of it is all fees. Edited to add: received my notice from "Jackie" and I can send a note via Facebook or X since there is no PM option. I have neither, by the way. Also, thanks "Jackie" for reminding me that Astound suspends additional comments - forgot about that part.

I would have to say this is one on the worst customer service I have ever had. I came in there…read morebecause I called corporate to ask where I could pick up a gaming router they have brought twice to me now broken I have been paying for a year just to have normal Wi-Fi. The older man and supervisor at the front desk were hostile and try to push us out of there , couldn't ask a single question without getting a I don't know why they would tell you that I can't help you while the supervisor giggle with no help All we can do is send a tech Thursday .I could personally never hold my company's values that low definitely was My first time visiting the office and was not a welcoming Experience.

David with DM Networking did an outstanding job. He was professional, knowledgeable, and went above…read moreand beyond to make sure everything was done right. He took the time to fully diagnose the issue, clearly explained what he found, and didn't cut corners with the repairs. Multiple Ethernet runs in my home were not reaching gigabit speeds, and David carefully repaired and re-terminated the wiring, tested everything thoroughly, and verified full 1 Gbps performance before he left. You can tell he truly cares about his work and his customers. Honest, detail-oriented, and dependable -- I would absolutely recommend DM Networking to anyone needing network or Ethernet work done correctly the first time.

David could have come over, fixed my problem with minimum effort, and charged me for it. Instead,…read morehe offered helpful suggestions that allowed me to fix it myself. Great guy with real integrity!

This guy and his crew did the most excellent work I've ever experienced. They went over and beyond…read moreanything you could expect, They will help you every step of the way.

Fantastic service, Raul did the best and cleanest installation of 6 Unifi Protect G6 cameras as…read morewell as organizing our Networking closet. We went with him because he had a detailed plan and communicated exactly how he would run the wires so we knew what to expect. The end result speaks for itself. Would not hesitate to hire him for future projects!

This review is purely based on the amazing direct service we received from our amazing tech rep…read more His name is Quadri. From day 1, installing 30+ phones in both of our schools in Austin and Round Rock, to most recently, fixing the phones that lost connection due to bypassed routes from the AT&T internet connection, that also caused no connection to the printer. One phone call away and Quadri came as soon as he can, or he would give you an estimate in time when to expect to come in. He is the top in service! His tone is gentle and the (tech)language is understandable. He's the professional and we trust him with what he can do best, as he is great in explaining & reporting in what the causes were and what had to be done to get it fixed, and doesn't leave until the job gets done. Quadri has been in 5 times, so far, and he gets the job done. We are always happy to see Quadri with SpectrumVoIP!

LEFT SPECTRUM FOR 1/2 THE PRICE Keep going up on the price…read more Checked around and Nextiva was half price plus gave me a brand new phone system.

I broke my phone a week before Mother's Day. I was constantly going back and forth to the Frisco…read morelocation, and every time I went, I was greeted, and was taken care of, and received information that helped along the way every time. Long story short, Brenden, Shawn, Cayce, Krista, and the manager at the Frisco location were ALL very kind and very willing to help me no matter the problem I had. Got a new phone a week later and advice on how to deal with a "sticky" situation in the meantime. I was very pleased to see all of these kind representatives giving a helping hand and information to help with my situation. Thank you all, and you all deserve a Raise! jaja if only huh Spectrum... well they have my respect. Will continue to come here and say hi lol

Quality of internet: poor, I had the highest gig they provide. It wasn't even fast. I would always…read morehave problems with them towards the end of the month. Mind you, I used auto pay so the money deducts automatically. Until they received payment, my internet would always slow down by the last week of the month. When I complained about it to them. They would say, you need to upgrade your modem. I upgraded my modem three times since I was with them. I had to be with them because my subdivision only allowed them as internet and TV provider. Thankfully, AT&T came in. We switched. I don't recommend them at all. The customer service was good though. They always came out to see the issues, the phone people were polite. It's just the service and the company. Don't even waste your money and time with them.