Short story: DON'T GO HERE. I should have just gone to the Apple Store in the Maine mall. I ended…read moreup there anyway and they were great. For the full story read on. I took my Mac Book pro here for diagnostic and hopefully repair. My keyboard and track pad had stopped working. The machine itself would work with either blue tooth or USB mouse/keyboards attached, but I wanted to see the cost of repairing the laptop keyboard/track pad. First off, it took them 3 days to give me a diagnostic and estimate. I had to call myself to find the status. They told me it was the top case and it would cost $380. I decided this would be worth it to me and agreed to proceed. They called 2 days later and said it wasn't the top case after all it was the logic board and that would cost a bit more $440. All the people I spoke with at this company were not good with people. They weren't friendly, or good at explaining what they there were doing. It was almost like they explained too much technical and not enough of what a client needed to know. The repair tech on the phone went on and on about parts and technical terms etc.. I don't repair computers. I had to repeatedly ask: How much will this cost and when can you get it done? He told me 1-2 more days and I decided for $60 more I'd move forward with the repair. I get a call. Now it's both the case and the logic board need to be replaced and the repair would be over $800.00. They have had my computer a week at this point. I said no to this repair, as I may as well buy a new laptop at that point. They said I would need to pay a 20% restock fee. I said I didn't feel I should have to pay a restock fee when they couldn't properly estimate or diagnose my problem. I never would have agreed to an $800 plus repair. I would pay their $75 dollar diagnostic fee. I asked them to put my laptop back together and return it as I gave it to them. When I went to pick it up, there was no conversation, no apology or explanation, nothing. I barely got eye contact. I tested that my machine was working. Everything seemed in order. When I went to use it the next day (with Bluetooth keyboard/mouse) the battery ran out. When I plugged the charger in, it wouldn't register the charger. I couldn't charge the laptop. I took my Mac book to the Apple Store in the Maine Mall. They diagnosed it free of charge!!! This is what they found. There is a simple plug in cable in the case that enables the charger to work. This cable was disconnected. They plugged it back in and it worked fine, and they didn't even charge me. So Unlimited Technology formerly Capitol Computers either directly sabotaged my laptop so it would appear to be in working order at their office but break later; or they are simply incompetent. Either way this is completely unacceptable service. The Apple Store diagnosed the keyboard issue free of charge. I can't remember exactly the full diagnosis, but they said it would be a little over $500 to repair. I decided to just use it with Bluetooth accessories until I upgrade. I should have just gone to Apple, as I have always had the great customer service at the Maine Mall store. I was simply hoping to save some time as Unlimited Technology formerly Capitol Computers was closer to me and I try to support small business. It was really disappointing how awful the experience was.

Came in to set up a time to get my iPhone battery replaced but the woman there was new so she had…read moreme leave a note with my issue and contact info and said I would get a phone call back. That was a week ago and I never heard anything. So they lost my business to Best Buy, who fit me in within 24 hours. ‍

Augusta Maine Staples... Avoid the bathroom at all costs. I walked straight back out…read more Unacceptable...

I bought a laptop two weeks ago. The "k" key did not work properly right out of the gate. It's…read morestill under manufacturer's warrantee, and hte warrantee I bought from Staples. They wouldn't replace it. They wouldn't fix it. They gave me a phone number to call, who transferred me to another number, who tried to tell me I had won a Walmart gift card, & then hung up on me. This is APPALLING service. If I could give it a zero, I would

Wicked Fast P C repair for sure. Kris did an excellent job removing the viruses and tuning up my…read morelaptop. Took it over in the morning and had it back at noon. Reasonable cost for fixing in a timely manner. no complaints from me. If you need your laptop tuned up Kris is the man to do it. excellent work, very very nice easy going man. will be bringing in my old laptop so he can update it to Windows 10. Thank you Kris job well done .

great service wicked fast , comp went in dirty and broke came back same day clean and working awsum…read morejob great price

Each time I need a computer fixed they come through. Whether it's an old HP or my precious Mac,…read morethey take care of it. That's why after over 5 years I keep going back. Completely trust them! I highly recommend them.

I live in Southern Maine and I drive up for all of my computer needs. Trustworthy, fast and nice!!…read more Worth the drive!

Everyone was friendly and cheerful…read more Kel was exceptional in helping me find the value of the item I was about to ship to a friend in New York. In so doing, I felt assured as to how much insurance I needed. Kel was very respectful and had my trust. Karen M.

Every time I leave a package, I know that it will be returned promptly. The package is never…read moredamaged. That's what I call quality service.

After 15+ years with Sprint last week, I switched over to T-Mobile and couldn't be happier. SARAH…read moreis the epitome of patience and fantastic customer service. I had so many problems switching over that I had to come back on another day (Saturday and then again on Monday and she held my iPhone for me). It was such a nightmare even on the second day that I WAS LOSING IT BUT SHE WAS SO CALM AND LOVELY. She is a star employee for sure. Oh and because of the promotion T Mobile had, I'm paying approximately $15 less per month on my monthly plan and that includes payments on owning my phone vs leasing at Sprint. My cell service is also so much better that I now have service in my fiancé's family's house where they have spotty service with Verizon! They are now contemplating switching over and if so, I'm definitely going to have them see my girl SARAH and so should you if you need a new phone.

I'm a former US Cellular customer who ended up with T-Mobile because of a buyout. So far, I'm not…read moreimpressed at all with the customer service. I went in because I needed my Sim card replaced with a T-Mobile SIM, my phone had no service. The first time I went in I was turned away because I didn't know the PIN number on the Account and the woman behind the counter would not contact my husband to verify. Obviously, I couldn't because I had no service. She told me she wasn't allowed to. WHY?? So, I left and came back the next day. The same woman was there along with another gentleman, both with customers. After a 45-minute wait where both associates seemed to take as long as they possibly could with the customers they had (maybe hoping everyone waiting would leave, which a few did). They never acknowledged they had people waiting. I finally was able to talk to the same woman from the day before, gave her the PIN to the account. She then asked for a driver's license. When I gave her my license, she made a comment, I'm really not supposed to do this but because it's just a SIM card I will this time. What does that even mean? If I needed my husband the account holder with me, why wasn't something said the day before and why did I have to jump through so many hoops just to get an updated SIM card so that I can have service and use my phone that we are paying to have service on. Back with US Cellular I never had such a hassle. I even went in earlier this year with an issue and was taken care of no problem. Just needed to show an ID, which by the way shows my address and last name which is the same as the Account holders. Do better T-Mobile!!!

I really don't have words I paid 90 for a gem id and they gave me back a stone that was not my…read morestone .

I ordered a necklace from this company online and shipping was fast. The necklace was beautiful and…read moreyou could tell that the craftsmanship was of extremely high quality, but it was just smaller than I expected so I contacted customer service and ended up shipping it back to the store. While I didn't end up keeping the necklace, the entire process was very easy and the online customer support was probably the friendliest, most helpful, and easy-going that I have ever dealt with. I truly appreciate how much this company prioritizes their customer service and communication, it is probably the best out there. Because of this experience, I highly recommend others to work with this company. Customer service and support is definitely their priority. *the online customer support representative that I communicated with was Logan Boucher*

Excellent, friendly help with technology issues. I've asked for help several times - from ipad,…read moreprojectors, Mac laptop. Matt has helped us save HUGE on our monthly cable bill by guiding us through the rather daunting process of "cable-cutting." I would highly recommend this company for any tech-related questions and repairs you might have.

Went there to see about fixing my phone. He couldn't get the parts for it, but gave me an education…read moreon water damage and how to spot it. Also some info about phone motherboards. He obviously knew what he was talking about.