Went into the store today to purchase a new iPhone 8 plus. We had a major problem with the 611 customer service rep for giving us false information before going into the store. Patty came in and she tried so hard to fix the problem! Eric and patty helped us get the phone and fixed the problem that we encountered. We got the new phone we wanted and left with the phone. Eric helped us transfer the information from one phone to the other. We appreciate it ! Thanks patty and Eric! read more

I bought a new iPhone today and I was having a difficult time transferring the data from my old phone to the new phone. The girl that helped me offered to do it at the store but it was going to take about an hour so I decided to do it myself at home (big mistake on my part because I was so confused and didn't know what to do lol) I called the store and Mike was super helpful!! He guided me through the whole process and was super patient with me! Thanks again Mike!! :) read more

Came in to switch my iPhone and Emmanuel V. Is an awesome rep! he explained the different updated iPhones and phones that are currently out and helped me and my husband choose the right phones best suited for us! We're super happy with our purchase and I love the coral color of my new iPhone !!! Because of his patient customer service, he will be our go to guy now...GO ASK FOR MANNY!!! read more

I recently had to talk with the manager there about a promotion I did not get that they told me I would get. Unfortunately I just felt like the manager did not care and I had to force him to give me answers and drag it out of him. The only reason he even told me he would try to do something is because I had called him telling him someone at another store told me they could help me fix my problem easy. I asked him if he was aware of the situation and that he needed to call me back and he said he was aware. He said he just didn't call me back because he was busy. It was well over 3 weeks later, and he hadn't even looked into it. He did call me back a few days later saying he talked to his district manager and would call me again but again no call. This store will not call you back for anything. I've had to call them over the phone and gone in person It's pretty ridiculous The amount of times I had to go out of my way to reach them. I was very upset with how he was handling The whole situation. Not once did he apologize about the situation and he said he never apologized because he didn't know if I was right or wrong. I wasn't even asking for the whole promotion because I do understand that things can be tricky. I was just so disappointed with how Jorge handled everything. I have given this store plenty of chances and i would not come back here. I do still recommend T-Mobile. The customer service department helped me out so much and was always checking on me and my situation with the Manager at this store. Which was very unexpected but nice and they resolved my issue. read more

Employees here r helpful even if it doesn't have to do with selling. Some chick with wrist tattoos helped me although she was new and she made sure my situation was well taken care of. Made my experience even better with her light eyes and nice behind deserves a raise read more

Recommend me to buy the screen protector when I buy the new iPhone. She said after I buy it, it's free to change in the future BUT didn't mention that I need to pay for the insurance EVERY month in the future. And when I want to change the protector, it's out of stock. Horrible experiences. read more

Shitty service, all workers here are playing around during working time, don't care about customers at all. Don't even come and waste your time. read more

I went into the store Saturday, 8/10 to ask about upgrading my phone. I had planned to switch to AT&T since they were offering a Galaxy S10 plus and a Galaxy S10 with an unlimited calling and data plan for $215 including all taxes. They said they could get me a new s10 plus and a free Tablet, (I opted to upgrade the tablet for an additional $40) for $208 including taxes. I logged into the account today and saw that the new total will be $272 and change. It makes no sense. The total bill prior to the upgrade was $185 (one phone had been paid off). Why would I spend about $90 more a month to upgrade my phone and for a tablet that I didn't even want or need? If this is not resolved quickly I will be switching to AT&T. read more

Went to T-Mobile on Sunday talk to lead sales man David , as for a somple tablet told me that the one for 269.dollars would be good for me and that plan i had would cover for it at 9 dollars for insurance and 10 dollars for tablet , left with getting the product, next find out today Tues evening David calls me said can't cover me for tablet and the i had to upgrade to get it or to cancel my order, charging me 10 more per month on a tablet that is only 269. But over 24 months payment would be around 450 dollars, told me he was not going to honor the contract he give me and to just refund it. SHOWS YOU HOW QUIT THE ARE TO RIP YOU OFF , sale you something quick, the change it up. And this is from The LEAD manager in charge. Im looking into a new cell phone company to do my business with over 5 years ,at 200 a month im sure someone else can do better. Sprints or AT&T . read more

Yay, I was able to get all my data and 6,000 pictures transferred from old to new iphone. It took less than what I expected (est. time 1 hr plus some minutes). Manny answered all my questions and was very professional. I'm very pleased with T-Mobile's customer service. Keep up the good work. read more

I remember when T-Mobile first got launched. I thought it was gonna take the world by storm. Very cheap rates and decent phones. I signed up. Well, T-Mobile did not take anything by storm. Of all the companies I've been with, this has been the absolute worst in terms of reception. I seemed to only have 4 bars of reception when I was at a T-Mobile store complaining that I got no reception. Typically, I'd have one or 2 bars, and I live in a city, not a mountain. As soon as my contract was completed, I threw away that phone. Ya get what ya pay for! read more

Was not satisfied with the way Elizabet rushed to get my phone set up, she did not set it up the right way at all and all my info was missing! I will never go back to that store again, thank you to the TMobile in Azusa that was able to set up my phone the right way and restore all the important files that was missing. read more

I walk to check my data plan under my number and they would check for me because the plan wasn't under my name. They weren't helpful in assisting me.i went to another T Mobile store in Santa Monica and they were able to assist me in a different issue I had with my line. Will never come back to this T Mobile store! Didn't appreciate the service at this location. read more

I went to ask about the new S7 and how to place an order. I should have known walking in without being acknowledge was the first bad thing coming at me. There were 2 female employees helping two customer's out. Another customer was next in line and looked desperate to get out of there as well. After waiting for roughly 15 minutes without any help. I decided to leave. Not even a simple sorry or anything as I walked out. Definitely not coming back to this store. read more

As a previous Tmobile customer I have been trying to unlock my Tmobile phone for the past 2 months. I finally closed my balance and no one was helpful on assisting to unlock my phone. Last week at this location LUIS VILLAGRAN was so helpful and attentive to my situation. He instructed me exactly what I needed to do. THANK YOU SO MUCH LUIS you are awesome. read more

Good customer service, the manager and the associate store manager was able to help me with my phone problem. We got a new iPhone7 from a different TMobile corporate store but when I came to the branch at West Covina mall, the manager pointed us to the associate manager and they took care of our issue. This happened 9/17/2017, Sunday, it was a busy day but they are very patient and made sure our issue was resolved. read more

Should have no stars these people are ridiculous I went in there today cause my phone was not charging they tried saying it was my fault and tried to charge me $200 I asked them what the fee was for no response then they said I won't have a phone for another 22 day and I'd still be paying for the phone so I told them to go fuck them selves this is not the first time I have this issue with them . I went to tmobile in baldwin park I'm getting a brand new phone tomorrow and only being charged $5 for shipping so tmobile of West Covina go fuck your selves I'll be in there tomorrow to show you idiots my new phone plus my $5 receipt read more

I went in the store to inquire about the iphone x and to add another line to my account. There were two male employees at the service desk talking to a female customer at the center/back part of the store. I came up and waited for about a minute without being acknowledged. Feeling annoyed, I walked out. Bad customer service! read more

i went to buy my daughter a new phone for christmas looking for the 11 pro max. As i asked one of the employees they said they had run out of it so i had asked them if any stores near by had them, i didnt personally see her do it but she had said none of the near by stores had it so i purchased the 11. Today i went to a tmobile close by and they said they had many left since SATURDAY, therefore the lady from the tmobile i had gone to previously had lied to me. Im extremely mad and frustrated. I called tmobile customer service today but she said all they can do is not charge me the 50 dollars to exchange it but has to charge me 120 for the new phone which i completely understand but i have to send my daughters phone back leaving her with out a phone for a week or so, i find that very annoying. All this lady needed to do was call another store and ask, and it wasn't like the store was packed, it was basically empty when i got there so she could've called the other stores. Im just very annoyed and disappointed. read more

I had an emergency, I needed my phone fixed. I got to the store after closing, I begged for some help, the employees were great , they fixed my phone with a smile, they really saved my life. Thanks to all that work there. read more

Jose and Peter gave me and my family excellent service!!! I will definitely come back again!

Came in for a quote and Jessica helped me and she was awesome! She explained every single thing to the point where I barely had any questions. I use to be in the phone business so I'm very picky and ask many many questions. She was very knowledgeable and friendly! Go to her, she'll definitely help you find the best options! read more

Hello, to all yelpers!! I specifically signed up to network to the WORLD how horrible T-Mobile's customer service is!!!! I've been with them not even three months and already I feel regretful for getting into a 2 year contract with them!!! I had a situation last week ( to long to explain) with my phone and the manager, Larry, at the West Covina mall is the worst ever! I went to see him like we previously had arranged, so he can help with my situation and the rep says "He's in the back, let me get him." He comes back and claims he left but didn't realize it. Sooo..my sisters and I felt he was shady about it and had an idea. We asked a random guy to call the store and ask for Larry about a new line, and it turns out he is there and they put him on hold!!!! I was so pissed and called customer service to complain and have them help me. Well..sure enough, the supervisor there also let me down and never followed up like she said. Second time called, the same thing. I still haven't had anyone call me back to take care of my situation like they should be doing!!! Hands down!! T-Mobile took the prize for WORST CUSTOMER SERVICE EVER!!! PHEWW..thanks for letting me vent Yelp! :/ read more

Horrible service!!! I waited 30 minutes to pay my phone bill.The staff just looked at me and didn't say anything, not even a "I'm sorry for the wait I'll be with you as soon as possible " never will return read more

Terrible customer service, will spend hours waiting and still receive no help. Terrible

Really pleased With the Store Manager Taher E! He has a great staff! Richard and Marcus are two outstanding Managers who have assisted professionally every time I have come in for New service or assistance! read more

Thanks you sprint for the horrible service and Thank you Luis for switching me over to T-mobile looking forward to my new service plan