Stopped at this T-Mobile to purchase a new phone case, and to see if they can apply my new screen protector. As soon as I walked inside, I was greeted by two employees. A minute later one approached me and asked me for my name because there were more customers walking inside, and it seemed like the pace was picking up. I was then approached by Maggie, who was extremely nice. I explained all of my needs, and she made sure they were met. She was very professional, and she made sure I was happy with my new screen protector, and new case. Great customer service T-Mobile. Maggie is an outstanding employee. read more

T-Mobile - Mobile Phones Near Me - West Covina, California

A young female employee who assisted my wife and me provided GREAT service. She was attentive and friendly and did everything she could to assist us with ordering a silver iPhone 17, which unfortunately this store did not have in stock. The effort and the great customer service were truly appreciated. read more

T-Mobile - Mobile Phones Near Me - West Covina, California

Management and some sales ppl (Victoria) could be more helpful and have better attitudes.

My granddaughter's phone broke. We went in. Craig was so helpful. Made us an appointment for the insurance company. We walked in we were taking care of. Everything was perfect thank you to Craig. read more

So this is a T-Mobile that I come to because I cannot find another one. AroundMe this T-Mobile is slow. I don't know what the hell they're doing. They really need to fix it. Come in here to pay a bill. They should have that suffering if you're paying a bill whoever runs this store corporate you need to do something about this. I've been a member for the past eight years read more

I came yesterday regarding questioning my bill. Waited a while, was worth it. Victoria gave me excellent service. Not only did she help me with my bill, but she put on a new screensaver and cleaned my phone and I had such a nice conversation with her. She thanked me for being patient and I've been here before and I've seen her but this is the first time that she's helped me and I will go to her from now on in the future if ever I need help with my phone thank you so much Victoria for being so nice and so sweet and so professional !!!!!! read more

First time trying Tmobile and it has been a bad experience since the beginning because of the customer service I have received by Chris. I feel as if I have been lied to by Tmobile since he works with Tmobile . Thinking of moving to Verizon. read more

Awful customer service from MANNY didn't offer to help or have solutions all with a attitude and then threaten to get another innocent employee in trouble when she was clearly running and holding down the floor with all the customers so while I was waiting he came out the back looking miserable and irritated he had to work and of course I got stuck with his crummy attitude Very disappointed read more

Victoria is the best person to ever walk this earth. She has helped me immensely and I appreciate her honesty and commitment.

Erick at the T-Mobile on Citrus is really a great guy. The man is patient, knowledgeable and willing to listen to your concerns to be able to make the best recommendations for your needs. read more

Mel and Madjany were awesome!! Great customer service! We came over from AT&T, best decision! Saved a lot and the whole team here is great but these two especially helped us. read more

Just in general tmobile stinks. Internet stinks badly. I have to be connected to wifi to get service. Why am I paying for it if can't use it???? read more

I had to go into the Workman Ave. T-Mobile store to replace my router. Didn't take long to be seen, it was before noon. I was assisted by Daniel who was awesome. It was clear he knew what he was doing, he was very knowledgeable and answered my questions clearly. The visit was a breeze and a pleasant experience. I did have to return an hour or two later because of a glitch with the device which had me very frustrated. Two employees, whose names I didn't get (young black girl and tall bearded young man) were very professional in how they handled my irritability. Although they were with a customer, they managed to find an opening to quickly grab what I needed without neglecting their customer. Great job to you all! Appreciate the excellent customer service. K. Dennis read more

GREAT service!!! quick and easy when i have a problem i am able to get the help i need. Thank you!!!!

My experience from beginning to end was GREAT! Customer service from David C. was EXCEPTIONAL! He took his time helping me upgrade my phone. There wasn't a single instance when I felt like he was rushing us out to help the next person. Then a week later, I drop my phone, face down and YEP, YOU GUESSED IT, BACK AT T-MOBILE The second visit went just as well as the first! This time Victoria (I think that's her name, I'm AWFUL with remembering names ‍) helped me and she was JUST AS GREAT with service as my first experience. Clearly great customer service is part of the fabric at this location. I'll make this store my first choice for instore service going forward. read more

This T-Mobile location has the best customer service. All the representatives are helpful and nice. I've been assisted by Nelson, Mason, David, and Vanessa at different times and all all have the same vibe, kind and willing to assist. Their store has really good energy and I appreciate that a lot. I live 25 mins away and come to this T-Mobile for all my services needs. Thanks so much T-Mobile Citrus, West Covina! You are appreciated! read more

T-Mobile - Clean store too! - Mobile Phones Near Me - West Covina, California

I came here to get my screen protector replaced after I dropped my phone. When I walked in I was greeted by Victoria, she was super sweet and very helpful. Thank you so much for installing a new screen protector on my phone! read more

most excellent record store. they have more than records too! vhs, toys, all kinds of collectible goods. and they're majorly supportive of the local scenes and businesses. spend your money here! read more

Victoria needs customer service skills. I walked in just before two men. I put my name in to be seen. As I browsed and waited, another customer service person helped the two men who walked in AFTER me. Just as I was going to ask, Victoria called my name. She needed a pin # so as I was getting it, another person walked up and she proceeded to help him. I waited some more. She never addressed me. I asked if someone else could help me. She said he was already helping the other men who came AFTER me. I told her I walked in and had to wait, but this person walked right up and she stopped helping me to help him. Apparently he was there earlier... besides the point as far as I'm concerned. Even if that was the case, rather than leaving me stand there while she fumbled through his phone, she could have told me it would be a bit more as she finished with him. I finally told her I would go to another store. She flippantly just said, "okay, have a good day." Not even at that point did she try to do better. So rude. I'm glad I didn't drop my cash there for my upgrade and Apple Watch purchase. read more

I am writing a review based on my awesome experience here today with David. I called before I went in, to ask about my phone camera that was acting up. He mentioned a few options and said I could go in and he could take a look to see if it was something that could be fixed there at the store. He also said if it was something that could not be fixed, I would probably have to go to the Apple Store, which I was dreading because it takes so long to get an appointment with them, and I don't have one near me. So I went in, hopeful that my phone would be fixed. Once I got there, he started trying to fix my phone and within a few minutes it was fixed and I was out of there. Several people came in and he was so efficient. There was another employee working with him who was helping another customer. She went to look for a phone and I didn't see her for a while so he was left to attend to all the other customers for a bit. Not once did I see him stressed... usually the T-Mobile stores I go into have one or two workers helping and sometimes appear stressed as people start walking in, but not David, lol. The customer that was being helped by the other employee even asked where she went (because she took a while to come back) and he was even nice enough to text her and he let the customer know he had texted her. He acknowledged every customer, and let them know he would get to them in a bit. While my phone was updating, he would quickly go to the other people that came in and help them. This was right after he would first mention he was going to help them while my phone was updating. So professional. He helped about three people that way, and none of us ever felt unattended. This guy needs a raise! Great store to come to! read more

T-Mobil is the worse company I have ever dealt with, I co-signed for a phone for my son which was stolen in May. They toke out the last payment and told them to close the acct. I never heard from them till I reccieved a collection notice for $169. I have since paid . They will not deal with me because I am the co signer but they had no problem taking money out my acct or charging me $169. That does not make sense to me! read more

I am at t-mobile this one is a really not good they tea have to do something about the wait time just to pay a phone bill is really suck

To be fair I was only in there for about 10 minutes. There were 3 workers helping others and a guy waiting.. they Hispanic girl finished her customer and didn't even acknowledge me.. the African American girl, finished her customer and took down my name.. said someone would be with me after the 1 guy waiting, then she left. Then another guy came out from the back and turned right around and was gone. I waited about 5 minutes after that and no one came out. So there were at least 3 workers in the back. Another worker was still helping his customer and 2 of us waiting... I turned around and left.. got in my car and was driving off and I still the the 1 customer still waiting.. do better T-mobile read more

Amazing staff and very professional. Lily who helped us was very patient and took the time to explain everything to us. Although there were a lot of customer waiting around, they were very attentive to all and welcome everyone that came in and ask to be signed in. read more

Thank you Manny! I needed to activate my replacement phone today and manny was so helpful and patient with me. He answered all my questions and had me out the store quickly....great customer service! read more

The customer service from here is absolutely terrible! My partner pays for extra insurance as his original phone was messed up. First time he went to get a replacement, they texted us late in the evening and when we came, they said it was too late to get the phone checked out. My partner was required to come another day and after a drop that phone's camera and internal stuff messed up so he requested for another replacement. CHRISTINA the manager at Citrus literally scratched this brand new replacement's screen and tried to laugh at off with a smirk saying, "I hope you don't mind". My partner asked if she would really give him that phone she just scratched and she was being extremely dismissive and ignored him. Luckily T-Mobile's customer service was able to help us as my partner filed a report on CHRISTINA's irresponsibility and poor handling on the phone; they are going to review cameras. I would never recommend this particular location, they are super unprofessional and dismissive about handling problems! read more

I was having problem with my texting. Other at-mobile and Apple could not solve it. Madjany spend 1 hr on the phone and helped solve my problem. What great service. So glad I came here! read more

Drea was awesome! Walked into the quiet store with no wait time and Drea took care of me. I have been putting off upgrading my iPhone 11 to a newer one and called to get some info first. Drea answered all of my questions so I came into the store and she helped me out. Quick, easy, upgrade with no issues at all. Drea explained all the details of my upgrade and made sure I was aware of what we were doing every step of the way, I walked out with an iPhone 14 pro max. Thank you so much Drea for your awesome easy and genuine customer service! I appreciate you! read more

Ok, I'm convinced people here are just for show/running a shady business. There is no way these people are real. One of them walks around with the back of her hair looking like she just got up from laying down. Daniel showed up with eyes full of goo like you do when you have pink eye (minus the red eyes). I walked in & 3 people went to the back and only 1 in the front. Another one was telling me she was putting me on the list because there were people waiting when I just saw 3 staff members in the back who only came out to help because I said I saw them... and the only reason people were waiting was because there was only 1 of them working. The last time I was in this store, they refused to help with closing my account (& made me call customer support instead) and also refused to take the equipment back even though they are listed as a participating store on the t-mobile website. The assistant manager (Madjiva?) refused to provide her last name when the customer rep. who was helping me over the phone asked for it. She just said "I don't feel comfortable sharing that with you." She also wanted to hold my phone, in which case I would have heard anyway since she would say it out loud. Daniel refused service and asked me to leave because I wouldn't let him hold my phone. I was on the phone for an hour to close my account. I went to UPS to return the equipment & they received it on Dec 9 (based on the tracking #) & then I was charged for not returning it on January 20. I have called 6 times already and every time they say my refund is ready & to wait a week. Then I call again & they say it was canceled. How did all these people get the job? read more

I am getting a phone for the wife and manny has been amazing. Very informative and finding the best deals for us. We will definitly come back to manny. He made this trip great read more

Walked in at 7:30 and Mel was happy to help me right away. Im really happy with the customer service as he had me in and out within 15 minutes. I came in for a new screen protector and I am glad that Mel was the one to do it, as he put it on perfectly! 10/10 would recommend read more

Out standing customer service. Very friendly employee there named Victoria, a true hero.

Jay helped me out immensely. I needed a replacement SIM ASAP and he was expedient with his excellent customer service. Would recommend!

If you need help activating a line or buying a phone they'll treat you great but if you need technical assistance or help with anything on your phone they are horrible and don't care to go above and beyond. You pretty much matter when you are spending money. Ended up driving to a another T-Mobile to get help and they told me I qualified for a better plan than what this store gave me. So thanks to the T-Mobile in Whittier my monthly bill went down. read more

I went in to get a new phone and Celas was really nice and helpful and made the process enjoyable for me and my family during the iCloud backup and we bothered him for a long time past his shift on a Saturday night and he was still so willing to help. Thank you so much!! read more

This reveiw is for the corporate store in W.Covina on S.Citrus ave.Went in to have old phone info transferred to new phone.Quick and painless.Always amazing service at this location.Ty,Ruben. read more

If they need your business they are very nice. After that they treat you like you're not even around. Came back just to get transfer code. They're not knowledgeable regarding their on product read more

Jesse is the best He's probably the only reason I feel comfortable coming back everytime for help with my phone read more

Buyer beware, do your best not to do business at this T-Mobile location. I came here asking about offers/deals to upgrade my phone to the N20 Ultra 5g. Two employees (Alonzo and Seles) here gave me the run-around. They told me that with a qualifying tade-in phone (confirmed Samsung Note 10 plus), I will get 50% off the $1,300 (which is $650). I felt this was too good to be true, so I called other T-Mobile locations, and they told me otherwise. The jokers at this Citrus locations wanted to waste my time. One of them tried to send me a BS text (please see pic attachment). read more

T-Mobile - Mobile Phones Near Me - West Covina, California

I went to 2 location before this location on citrus in the city of West Covina, I really hope that this the right location. Victoria went over and beyond she did her job unlike the gentleman at the other locations they did not attempt to fix the problem just told me I need a new phone. So I got one it was still bugging me that they did not even look at the phone I quess I was not pretty enough for them to do there job 1st location I went was at the Glendora market place. Than they sent me to one on Route 66 and was treated the same. I have been a customer over 20 +years. Same thing happened they said you need a phone with our trying to fix it, long story short got the new phone looked up how to fix my old phone. Nothing was wrong just needed a few updates. Thank Victoria for taking the time to transfer my pictures and things over read more