Fast, knowledgeable, and made getting new lines set up super smooth. Really appreciate the help. Lia was a real pleasure to be helped by!

HORRIBLE. They sneakingly move your account around to display what seems like a better deal only for them to push ghost lines and throw all the fees at your before you can even dispute them. Horrendous do not come here read more

The service here is poor. We understand the employees were with people but they could just have said we'll be right with you. When they did ask, they wrote our name down but didn't bother to add it to the TV monitor in which I ended up having to follow up on. Two others went before us because of this mistake. Luckily, the lady who works there checked-in on us making sure we got help. Without her, this would be a one star review. They didn't even have the model we needed, which is fine, but this felt like a waste of time. In terms of value? Phones and plans are fairly standard so best to just find a place where they focus on customer service. This place needs better training. read more

I had the same exact bad 0.0 star experience as Hilario Y. Walked in, waited 30 minutes or more, none of the 3 lazy employees acknowledged us, they couldn't be bothered, did not direct us to a sign in list, and couldn't be bothered to ask where the sign in sheet was , no sign up list so they don't know which customer is next and customer has no clue how many customers ahead of them. Waste of time and employees couldn't care less read more

I would give this place a 0 stars. I went there to upgrade two phones and they added two extra lines to my two phones. I did not ask for these lines. They were just there and I happen to go through my app and I saw that I had two extra phones that I did not pay for or get! And the guys they were all lazy. I saw two of them behind the counter as people were walking around, wanting to know stuff and no one's bothering to go up to them. The manager there just brushed me off and it made me feel like I didn't know what I was asking for because I was a woman. I would not send my enemies to this store and because of this store I'm changing providers. I also feel like they don't care about their customers. They just care about the sales. read more

Kamani was extremely helpful, soon as we walked through the door he was quick to approach and help with our problem. Went to another AT&T store the day prior and the repeated answer given to us was "I don't know" as to why we couldn't upgrade. Luckily Kamani was able to help within minutes with 0 hassle and was able to explain why they weren't able to help with a actual reason ! Definitely recommend talking to him if you're having any issues. read more

DO NOT open a line here especially with osman bonilla !!! he lied about everything and added so many things to my plan i wasnt told about. its been 4 months and i still havent been giving the correct amount on my bill. getting charged over 200 dollars for ONE line is insane and when i went in to ask he basically said he couldnt do anything about it. worst customer service ever. read more

Don't buy a new phone from this location and if you read the everything carefully. I'm being charged for things I didn't authorize and it took att 2 billing cycles for the charges and now it's too late to return them! I'm been with Att at least 20 years but this was sneaky and I'm out! read more

I was in a bind with my wireless service. Damaged phone and no insurance. Andrew helped me find a solution that involved some time and patience on my part. His experience, know-how, and certainly his management team made the experience true. Andrew was always there to help through the process (took a month to complete) and served me even when he was not at the office. His dedication and commitment are exemplary. As a career salesperson, I have come to know a great salesperson when I meet one. He certainly deserves the praise and I hope his success catapults him to new heights. He possesses a stand-up character. Although I'm sure he would say he is simply doing his job. ;-) Thanks Att for taking care of your employees diligently. Because of this, I am still a loyal customer. read more

Daniel didn't get any commission from me. I feel bad about that. He went out of his way to do the data transfer acknowledging he would be nothing in return. He told me the best ways the get my new 1 phone 12 new accessories sincey phone was so ancient. I don't care about phone like that. I'm care about service. Daniel is amazing. Buy your stuff from him. I love my new phone. read more

I walked in to counter. Waited patiently for 32 mins for help on my phone screen. Not one of the three reps acknowledged me. I walked out! Customer service here sucks! read more

My experience at this AT&T store was extremely disappointing. The staff clearly needs retraining in customer service. Both my wife and I had separate negative experiences here. If you're looking for better service, I recommend avoiding this store. read more

At my honest review of this store and experience shows for the other reviews don't got to this AT&T... They are very rude and not welcoming for when I had walked into store just for a simple question... read more

I am beyond disgusted in the level of customer service i hav received in ALL departments at ATT Store, Customer service and loyalty dep. There has not be a solution with Over 2k worth value of my trade ins i do not have. Where is the accountability on a solution-None! Store sends you to call customer care. Customer care tells you to go into the store. There is NO LEVEL of accountability. read more

Completely unhelpful, rude, and one worker was even aggressive towards me. This was 12:30 pm on 1/14/23 Employees seemed hell bent on not helping us, even though all we were trying to do was trade in 2 phones. Employee was huffy and had a generally bad attitude. Every other worker in there was just sitting and talking with other customers for 20+ minutes each... and we got no acknowledgment from any other of the 6+ workers on the floor. Finally we were so fed up by not being helped we left, even though we had already spent 45+ min on the phone with customer service before even going to the physical location. Truly a remarkably bad experience read more

This AT&T branch is full of disrespectful robbers. They offer you deals, say setting up auto pay will give you a discount but then days later different charges are coming out of your account that are not suppose. Then when you come back into the branch and try to get it fixed. They say call Customer Service they can not help. They are thieves at this branch. If you are in the West Covina area or surrounding area. I definitely suggest you got to the AT&T branch in Rowland Heights. The only reason I came to the West Covina branch in the mall for the first time was because it was convenient since I was at the mall already. I give them zero stars but I can't post without selecting a star. read more

I went there in October 2023 to buy a new phone. I chose the $30 prepaid plan and 12 month installment payments for my new phone. 100+30 is roughly 133 that I've been paying for the past 11 months. I have been checking my plan online (on the prepaid site btw) because the main att website doesn't support prepaid accounts & because I had to update my card's info. In the past 2 months I suspiciously got locked out of my prepaid account. Resetting the password didn't work. I kept calling the att prepaid number and it kept saying that my # was not recognized. I had NO idea what was going on... just yesterday, I tried the main att website and I was able to log in! Ahhh but that was a terrible surprise too... when I logged in to this NEW account that I never created, it said my data plan is $75 with 60GB of data included but at the bottom it said my data cap/usage was 2 GB which is what I've been getting for the last 11 months, not 60 GB. Also the phone that I signed up to pay in 12 months, still has $694.41 payments to go because they only applied $27.78 of my $133 payment to the phone balance. So instead of $100 for the phone and $30 for data, my prepaid plan migrated to the main att website and my payments for the last 11 months turned to $27.78 for the phone and $75 for a 2GB data plan (but on the site, it says 60GB). This location stole $694.41 from me. I would never sign up for a plan that's $75 because I simply don't need it. I have wifi at home & work. Also, the NextUp phone upgrade fee was added monthly ($6). I would never sign up for this. Once I buy a phone, I keep it for years! Also, if something where to happen to my phone, the protection that they added, has a deductible of $25-$275. What does that even mean? And yes, I was checking my account, but it wasn't on the main website, but the prepaid site. It somehow migrated without my consent 2 months ago. If this is part of a breach, I need my money back. read more

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I ordered a phone online and I was on my way to pick it up and they rejected the order cause they don't want to honor the price. Slimy

HORRIBLE HORRIBLE HORRIBLE customer service ever! I came in on an off day (Thursday afternoon - 3/2/23) into the store. There were 2 customers already being helped and no other staff out. The place did not look busy at all. I was not greeted or even acknowledged when I came in but I let that slide. After waiting 10 minutes without even an acknowledgement or even some form of assistance, I knew not to watse my time because this location SUCKED ASS! When I was forced to inquire as to getting some form of help to purchase a new phone, one of the RUDE MFs replied, "They'll help you when they come out." Come out from what dumb bitch? You playing hide and go seek or something you mfs? They used to employ friendly and knowledgeable staff before but the ones that they have on now are completely rude idiots. read more

Pretty busy early Thursday morning literally at opening. I'm very impatient so I was like damn. But finally LEO call me up for my turn and made my visit the best!!! He worked with me when caught a little speed bump accessing the account and was super stoked!! But I got everything I need to do done! payment, new phone and some accessories for my new baby!! Anyways it was an awesome one stop shop. Pretty fast process and LEO was just a cool dude to chat with throughout the process!!! I appreciate you man! I'll be back for sure looking for you should I need anything in the future!! Definitely need more people like this guy. read more

Joseph was super helpful, sweet, and patient. He sat with me and took his time to explain all the plans and options to me. The location is right at the entrance of a mall so it was easy to find and access. read more

Estevan helped me log back in to my phone after having a stressful 3 days locked put my cell phone do to wrong passcode anyways he was so helpful and friendly and he's new so customers service was on point read more

AT&T Store - Mobile Phones Near Me - West Covina, California

Valerie was very nice and helpful. She explained everything patiently. She answered all our questions and seemed quite knowledgeable. My sister got a really great deal. She gets a 22% discount on accessories through her employer. I got a bodyguardz scree/glass protector for $36 including tax. Original price was $45+ tax. Soon I found myself getting an iPad Air 2 as well. I was afforded the same great customer service. We left a few $$ poorer but quite happy with our experience. We'll be back soon when our iPads arrive as we'll be needing help to set them up. read more

AT&T Store - Mobile Phones Near Me - West Covina, California

If I could give a zero star I would, I have been trying to get a new phone for the past 3 months and I can't as I was told I am in telephone hell! I have been back and forth in this store watching how lazy and worthless these workers are starting with the manager Claudia (who dresses like she is clubbing-super tight cloths with high heels and the pointy long claws! ) and I am being nice if you work in a place that you talk to people of all ages then you should dress appropriately AT &T in the West Covina mall have 7 workers who are just standing around playing and laughing. What happened to great customer service? read more

AT&T Store - Still on the phone dealing to cancel upgrade - Mobile Phones Near Me - West Covina, California

Definitely a 5-star experience! I ordered my phone online and went this store to pick up. Ligia(or Lia? I visited on May and cannot remember the lady's name. She has curly blonde hair) helped me. She cared for every detail. I ordered wrong color online and she did her best to change it for me. After I got my new phone, she stay with me to go through data transfer. Though it took some time, she was very patient. Before I came, I called to ask their hours. The lady answered phone was very nice, too. read more

Yes great help with a apple problem. When you get a I phone there's things that ATT has no control over on the phone. It's build into the apple phone . Very difficult for the lay person to understand and fix. The problem I had was I got two I phones and they were sharing everything. So on the other phone you had to delete my number off that phone and had to get its own I cloud account. But than the other phone losted all the phone numbers ,had to find on my phone and share them with the other phone and add to that phones contacts Pictures the same way. Not sure what else happens!!'n read more

Horrible customer service especially if you're elderly. My mom came in here to switch out her iPhone. She's having trouble transferring her contacts. A rep Mashelle gives her a number to call and leaves it that. Moves on to the next customer. When I came to pick her up, she was just sitting and waiting. I'm trying to be patient with retail workers cuz it's been a rough couple of years, I get it. If I knew I was gonna have to Google this all myself, I would have just had my mom wait at home. read more

I put another line and phone on my account one day ago, and the very next day I came to change that. Now I want to just put the phone + line under another name. Although this is no problem they still have to charge me a restocking fee. The point is that this store is not here to make anything easy for you, nor are they here to try and go out of there way for you. The Store Manager David T. did not assist us nor did he try to go out of his way to accommodate our needs. Find another store with more capable management. + Low inventory and cannot even give us what we really want without ordering. Prepare to spend allot of time and leave with not feeling good about your experience. read more

AT&T Store - At&t store in the Covina mall not to go to for help. - Mobile Phones Near Me - West Covina, California

I was lied to and taken advantage of a store employee named Leo, when I simply came in to get my phone added to my husbands plan. He signed me up for DIRECTV Stream without my consent, when we already are subscribers. It cost me $89 dollars to get out of it. He lied and said that our plan would be $110/month and when the bill came, it was over $200, which was more than double what my husband was paying a month in the first place. My husband was furious, and it took an hour on chat to get a measly $30 credit and a promise that our account would be $120/month when the next bill came. If the next bill is off at all, we will be porting our numbers to Verizon and canceling our existing DIRECTV Stream account and be done with AT&T for good. Hope you're reading this AT&T. I am writing this review from my husbands Yelp account. read more

Received good service from Leo.. helped us add another line I recommend West Covina Att

My 5 star rating is specific to my Sales Associate Maciel. The personal attention, professionalism, product and process knowledge was top notch. I recently attempted to port over my Verizon line to ATT and buy a new phone. The entire experience with ATT's Call Center was disappointing, and frustrating. The Call Center processed my order twice with no luck, so I tried the ATT (Authorized Dealer)on Citrus (Eastland Shopping Center), sadly they further complicated the situation. Rather than porting my Verizon line, they issued an additional line also reducing my promo credit by $200. Fortunately, I was lucky enough to work with Maciel (ATT West Covina), she was absolutely amazing. She sorted out my convoluted and confusing situation. Including calling the other ATT store on my behalf to explain what they did wrong and what steps they needed to take to help. She also wrote ATT corporate and explained all that had transpired so that I would be awarded the full $700 promo credit. read more

I was looking for the new iPhone 13 all over the city and couldn't find one. I called this AT&T and Andrew answered. He was very friendly and he really wanted to help me from the very beginning. I go to the store and met him in person and he's just a great dude! He is extremely knowledgeable and helpful. Shoutout to Andrew and the staff at this AT&T location. read more

Above and BEYOND! Thank you so much Anthony, Claudia, Lisa and the new transfer!! You guys were amazing with me and my situation today. Talk about customer service. I cannot thank you enough for everything Anthony!!! Truly grateful. Any AT&T needs in the area, come straight here. Very Happy Customer. read more

I went in to get information on upgrading a cell device for my daughter on 1/01/22 and Andrew was the rep that assisted us. I was very satisfied with his help . He is knowledgeable, friendly &great attitude. We end up taking the 13 iPhone along with cover, charger and screen protector per his recommendation for the best interest of my daughter's cell phone. Thank you Andrew!! read more

I received excellent service from Leo at the West Covina store. He was very patient and explained how to switch over from DirectTv to AT&T Tv and saved us some money. I appreciate his excellent customer service and will definitely consult him with any questions I may have he is very knowledge. I would refer him to family and friends without a doubt. read more

February 22, 2014 Great service. Located where the MENS WAREHOUSE used to be. Service is fast and prompt. The agents all carry their own iPads so they can check your accounts fast. I love it! Walked in, ten minutes later, walked out Happy as can Be! read more

I was here yesterday for some face verification. They told me there was nothing they can do even if the AT&T phone rep told me to come here. I asked them if they can help me to update the legal name on my account, and the store manager literally told me this "I can't help you with that since if I update it here, AT&T is going to ban your account because the social won't match the name. Base on my knowledge, you will need to open a new line and new account, then transfer all the numbers to the new account." I asked, so you sure there is no way I can do it even if I call AT&T or use the online chat. He replied "Nope, you will need to have a new account." Guess what, the live chat representative just updated my name for me and told me "YOU DON'T NEED TO OPEN A NEW LINE, I don't know why the store manger told you that." AT&T clerks need to lie to customers to get new business now I guess. read more

Claudia was amazing super helpful and nice. She was able to help me figure out everything I needed and seemed very professional. She seemed to almost be running that location making sure only 10 people in the store for safety guidelines! Thanks Claudia read more

Good customer service. Leo helped me reduce my wireless bill and worked with me to get a phone I wanted.

staff was friendly and wearing masks. anthony was especially helpful in explaining my billing issues and how my plan works because i was thinking of switching networks but because of a great customer experience i staying a at &t customer. read more