T-Mobile

2.3 (3 reviews)

Mobile Phones, Telecommunications, Electronics

Closed • 11:00 am - 6:00 pm

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T-Mobile - Mobile Phones Near Me - Westerville, Ohio

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Robert S.

6 years ago

Switched from Sprint to T Mobile and I have to say we had the best customer service we have ever had at any cell phone store we have been. Angela and Seth are amazing they really do care about the customer and will do what it takes to make sure you get the best price and not over paying for your service. Thank you so much Marianne and I are proud to be part of the T Mobile family read more

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Jeff B.

3 years ago

T-Mobile has been my internet provider for a couple years. I started having issues on April 11, 2023. I have spent countless hours on the phone trying to resolve the issues. Every time I called I was told different information: tower is down, gateway is bad, SIM card is bad, construction in the area and so on. After replacing the gateway and then the SIM card, it worked intermittently for a few weeks. Then suddenly, it completely stopped working again. That was when I was told it was because of construction in the arewith no resolution in sight. I assume if I had not reached out I they would continue to deduct my payments without providing services. I finally couldn't give them anymore of my time and money, and canceled. The irony is that they will email a label for me to return the gateway. Unfortunately, I don't have internet in order to print it. I will say: every time I called customer service they were attentive, empathetic and seemed to want to help. Much better than in-store service. read more

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Phillip M.

7 years ago

Wow talk about rude and snooty service. My parents and I went into get information about having their own plan and the girl at the counter was too busy messing around on her phone to even acknowledge us with an empty store. From there tried to ask questions and she throws an attitude and says it is all online. Why even pay someone to be in the store if you are going to have employees like that b read more

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More info about T-Mobile

788 S State St
Westerville, OH 43081
Directions
(614) 682-7661
Call Now
Visit Website
https://www.t-mobile.com

Payment methods

Does T-Mobile take credit cards?

Yes, T-Mobile takes credit cards.

Outdoor Amenities

Does T-Mobile have parking?

Yes, T-Mobile has parking options.

From the Business

Specialties

Visit the T-Mobile store in Westerville and discover America's largest, fastest, and most reliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 788 S State St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

History

Established in 1994.

T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become synonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬¨'Ä†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

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Explore benefits

WOW! Internet, TV and Phone

1.4

(423 reviews)

Spectrum and AT&T are the only other feasible options here in town. All the others offer far…read moreslower speeds, according to (admittedly biased) review websites I've seen in a google search. They both pale in comparison to Wow. Wow is reliable, somewhat cheap, and fast. AT&T wasn't reliable and Spectrum cost way too much money. Honestly, though, I wish there were other options. I hate paying nearly $100 a month just for internet when most countries in the world give it free to their people.

They sent me a dvr that I never asked for and expect me to either use it dor a service I didn't…read morewant or do their job and drop it off at a UPS store. You cant even talk to a person, you have to chat with someone who may or may not be an AI bot. Assholes. When I move out of my apartment, you are gone like yesterday's trash.

Capital Communication Concepts

5.0

(1 review)

Called the office and talked to a women named Connie…read more Had some questions on a telephone system we did not purchase from them. Connie, was more than helpful, 20 minutes on the phone and didn't charge, and helped us save a lot of aggravation. What a nice thing to do for a non customer. Guess who's phone number is now in our Vendor File Now! 614-890-8888

From the owner: Capital Communication Concepts is a full-service telecommunications company, specializing in…read moreinstalling systems, and data and computer networks. Established in 1997, the firm designs, installs and maintains voice, data, video and telecommunications systems. It provides support services for various Avaya Communication Systems products, such as Merlin, Partner, Legend, Magix, Definity and voice mail Internet protocol systems. The firm s staff includes engineers, technicians, installers, splicers, and apprentices that are certified by the Bell System, AT&T, Lucent Technologies, Avaya and BICSI Corporations.

Custom Cabling Services

5.0

(1 review)

I will not go anywhere else from now on. I could not be more pleased with their fast and efficient…read moreservice, and very reasonable pricing. No job seems too small or large for them. I just moved into a new small commercial office and needed a single either net run, and they were out the very next day and performed excellent work.

From the owner: Since 1985, Custom Cabling Services & Fiber Optics has been the premier telecommunications…read morecontractor in Columbus, Ohio. Specializing in comprehensive networking solutions, our expert team delivers unmatched service in computer networking and security. We offer advanced fiber optic installations to businesses seeking seamless, secure, and reliable communication infrastructure. Trust Custom Cabling for all your custom low-voltage cabling and fiber optic needs. * 24 Hour Service Services: - Access Control Systems - Business WiFi - Home Data Cabling - Business Data Cabling - Fiber Optics - IT Services - Low Voltage - Security Systems - Structured Cabling - Voice and Data - VOIP

CDG Wireless

1.0

(1 review)

Bought an item from here, broke after barely 1 year. Took it back and these guys said "they will…read moretake care of it". The item sat on their shelves for months collecting dust. Called and ask multiple times what's going on, just for them to tell me the item is out of warranty period and they couldn't do anything. Waste of time. Spend your money elsewhere.

From the owner: We offer an array of wireless business solutions to give our customers a competitive advantage,…read moreimprove efficiency and maximize productivity.Our consultants are trained to learn about the distinctions of each business and make recommendations consistent with the client's goals in terms of cost, strategic vision and value.

J's Vintage Electronic Repair

5.0

(1 review)

Little hard to contact (I recommend going through his Facebook messenger) but great work. Knows his…read morestuff and cares about his work. He's probably the only person in Columbus still fixing some of these old devices (I brought in a 40 year old vcr that now works perfectly). Easy to work with once you connect and charges fair and reasonable fees.

From the owner: We specialize in restoring cherished vintage equipment, including tube radios, VCRs,game consoles…read moreand more.

Wireless Rx Repair

4.4

(30 reviews)

•$$

I brought my iPhone here for a screen repair. I was greeted as soon as I walked in and was told…read morethat it would take about 30-45 minutes for them to repair it. It ended up only taking about 30 minutes, which was great! And the cost to repair my phone was very reasonable. Everyone there was friendly, professional, helpful and knowledgeable. The store itself is clean and comfortable. I would definitely recommend this business. Helpful hint - Lots of people drop off their devices and then eat at a nearby restaurant (Mellow Mushroom or Five Guys). There are also some other businesses in the center, as well as a car wash across the road. So if you don't feel like sitting at the store to wait, you can always find something else to do nearby. :)

I would NOT even give them a 1 star. They are OVERPRICED and do NOT fix anything. They charge you…read moreand say they fixed it and do NOT!!! The owner is a jerk and the man guy, Adam that works there is an embarrassment to the company working there as he is EXTREMELY over weight/fat! TERRIBLE place! NOT worth it.

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1 review that is not currently recommended

The reviews below are not factored into the business's overall star rating.

Shiann T.

4 years ago

85632GG5+9V pick up my iPhone from the office please thank you.............. thank your parents

T-Mobile - mobilephones - Updated July 2026

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