They charge you for everything. Even a piece of tape to close a box. I'll take my chances at…read moreusing another location.

I had several pretty simple transactions...returning items with a prepaid labels…read more The GREAT thing is that the person that in the store advised that he would package the return for free. I was in and out in under 5-minute and I had 3 items. The "clerk" scanned the label and the emails, gave me a receipt and I was off.

Speedy service, good communication. If you're in Westminster and you need T Mobile service, this…read moreis the store for you. Thank you Michael and Grayson for helping me out.

Today, I had a problem with my iPhone so I took it to T-Mobile to see if I could get the issue…read moreresolved. Unfortunately, they were unable to fix the problem and told me I had to go through Apple, which I kind of expected. Even more unfortunate, the issue I'm having leaves me without a phone to use. The guy I talked to, Zach, let me borrow a phone in the meantime so I could still have a phone to use. I thought that was exceptional customer service. He really went above and beyond for me. Although he wasn't able to help me with my initial issue, Zach was able to still help me in some way. I used to use Verizon and I switched to T-Mobile because it was more affordable for me. Honestly, I'm so glad I switched because I have had nothing but wonderful customer service, especially from this location! I never got this from Verizon!

They have an entire new staff in the past two years that are all well trained and help and care…read moreabout their clients. Just fantastic experience.

Not much activity here Tuesday midday. Not any reason to change my last review either. The parking…read morelot was empty and the indoors looked awfully dark. My wife and I thought it was closed at first. On entering, we saw one employee all the way in the back corner. He was courteous, although I had some difficulty hearing him. The item we were looking for was not in stock (Universal Finger Grip Kickstand Holder for iPhone 15). This was the second AT&T store that we had visited this day that did not have this iPhone item in stock. Today (Wednesday ) I ordered three from Amazon.

I visited this location to print some documents (because who has a printer at home these days?)…read moreand had a pretty seamless experience. There were 3 workstations where you can access Microsoft Office, design software, the internet, etc. I was surprised that I needed to select a maximum amount when entering my credit card instead of the fees accumulating as the minutes passed. There is also no option to extend your time, which I found unusual and inconvenient. Other than that, I was greeted when I arrived and would not have hesitated to ask for help if I needed it.

I do not recommend for any print orders of any kind. Placed an online order for event posters…read moreyesterday. Came to pick up the order but at first no one could find it under my name although I am listed on the receipt as the person picking up. Finally found the order only to find that at the super high rate of $70 per poster the order was not correct. When I asked for a discount of some sort ... "As a courtesy, " explained the team member "I will allow you to wait in the store instead of having you come back. It will only take about 30 minutes." Not actually courteous though. She continued to express that if I had ordered in the store I could have gotten a discount since the order was incorrect but because I ordered online there was nothing to be done. Not a care in the world for my inconvenience. I couldn't get the posters fast enough from my normal provider and so went to the location that guaranteed fast service and was five minutes away from my office. A five minute pop in caused me a 45 minute delay and I had to cancel a meeting because the posters were not ready after an email alerted me that my order was waiting for pick up. Not one single apology or empathetic gesture. Mistakes are expected and every one makes them. Poor service and response is unacceptable.

I am SOOOO shocked and disappointed…read more There is an employee at the entrance smoking, obviously without a mask!!! There is only one entrance/exit, the other/second (normal) entry/exit door is closed. For this reason, common sense should say that employees that want to smoke should do so at the door that is NOT being used. In this day and time, why on earth would you smoke at/near the door where people MUST enter and exit. It's bad enough we have to walk through your smoke, but during an airborne pandemic?!?! I think not!! Safety first, you sanitize the carts and have hand sanitizer everywhere and social distancing signs and such...but you have employee blowing smoke and "droplets" directly where patrons have to enter?!?! I spoke with the manager "Lisa" who advised that the suggestion made sense and that she would speak with the employees about it.

I only visited for the Amazon return station. I was greeted at the door and directed to the desk…read morein the back of the store. I was returning a PS4 controller fir my son. I didn't have to box it up - only print the return slip and get it scanned at the desk. As a special treat, Kohl's gives a coupon for 15% off a purchase attached to the return receipt. Nice incentive to shop after returning or sending off an Amazon package.

Customer service skills is excellent! 2 employees helped me with my situation I had with a game…read morestop store in Columbia. The Columbia store would not exchange a brand new game they sold me for my son system that it did not work for. I called game stop in Owings mills and explain my problem the young lady told me to come in and they would fix the problem for me with no issues @ all. I recommend Owings mills store for everyone! Tyra Patterson

Losing sales being extremely understaffed two days before Christmas. Poor guy needs help.read more

Always more helpful than you'd expect! Don't hesitate to ask questions or not know what you're…read moretalking about--these guys will always help

I took my 10 year old Delllaptop with charger and battery to Battery Warehouse. I explained to Mr…read moreBill Cave that the laptop did not work and I suspected it was the charger or bad battery. Mr. Cave very carefully checked both and determined the charger was faulty. To my big surprise a new charger was in stock As to the battery he suggested I consider a new one. I did not expect such expert advise from Battery ware house. My compliments to Mr. Cave is a big asset for Battery warehouse and I highly recoomend this firm i Westminster. Dieter Langendorf .

Good staff, high prices, however. Completely WOKE! I had NO idea that a farm store would be so…read moreignorant as to hire a CEO who would push this crap! DEI and LGBTQIAA++ in a farm (down to Earth people) store is not going to be supported by me! Go to Bowman's, Lowe's, or Home Depot if at all possible.

Staff always friendly location close y store is stocked with various items needed for yard, home…read moreand hobbies.