Store is always well stocked produce seems to be good. Meat department is small and selection of…read moresometimes limited. The biggest negative is Sevice. While all the employees are positive they are often understaffed and it's difficult to find someone for help.

Dear Pasadena Public Health Department Environmental Health Division,…read more I am writing to formally report a serious health code violation and unsanitary conditions observed at Ralphs Grocery Store, located at 160 N. Lake Ave., Pasadena, CA 91101. Incident Details * Date of Observation: Monday, July 27, 2026 * Time of Observation: Approximately 3:00 PM * Location Inside Store: Self-serve bagel and bread display cabinet Description of the Violation The self-serve bagel and bread display case was teeming with flies. Numerous insects were actively flying inside the cabinet and crawling directly all over the uncovered food products. I have captured clear video evidence documenting this infestation, which is available upon request for your investigation. Public Health Risks and Concerns This environment poses an immediate and severe health risk to consumers for several critical reasons: * Pathogen Transmission: Flies carry over 100 dangerous pathogens. They easily transfer hazardous bacteria such as Salmonella, E. coli, Listeria, and Shigella from external waste directly onto the food surfaces. * Direct Contamination: Because flies liquefy solid food, they regurgitate digestive enzymes and defecate on the bakery items. This leaves live bacteria and viruses behind. * Ready-to-Eat Hazards: These items are sold as ready-to-eat foods. Consumers eat them without cooking or heating them first, meaning there is no kill-step to destroy the transferred pathogens. This creates a high probability of foodborne illness. * Prolonged Exposure: The enclosed nature of the display cabinet traps the flies inside, leading to a high concentration of continuous contamination on the food. This active infestation indicates a critical failure in store sanitation, inadequate pest control management, and a clear violation of California retail food safety codes. Please initiate a health inspection of this facility as soon as possible to address this hazard and protect the public. Thank you for your prompt attention to this matter.

This place is a WONDERLAND! Gorgeous, super-fresh, incredibly reasonably priced produce, plus a…read morevariety of international (particularly Mediterranean/North African and Mexican) items. Have you ever seen fresh garbanzo beans in the pod? Well, you'll see them at Super King. Tubular purple grapes? Super King! The softest, pillowiest pita? Super. King. You'll also find all kinds of cool baked goods. Make sure you eat your bread/rolls right away or refrigerate / freeze them--it's super fresh but goes moldy quickly.

Well they have super long lines and no baggers. So the cashier has to bag and it can take so much…read moreextra time. Unless you the customer bags your own stuff. But the elderly can't do that so it's why the lines are so long. Now here is the kicker. At the end of the checking line is a manager ...sometimes 2. A man and a woman. They are observing the long lines...counting something...just observing. It would help if THEY just go to the end of a long line and start bagging! See, that would be cool! You see you guys have not scheduled any baggers and the lines are so long they are down the aisles .. and you are just standing there? Of course they may say, well that's not my job. But that's the mentality that keeps things moving slow. It would be so nice if people just did what it takes to keep things moving. Either hire enough people OR get in there and start bagging! I remember back in the days there was a bagger at the end of each checkout aisle. A bagger and a casher! Those days are gone ...and most stores now see if they can get away with overworking the checker! Next thing you know they install self check outs! Rather than hire people and keep a system of people working they just get rid of people and have 1 person observing (like these managers were doing). What a world we are moving towards. But anyways that's what you see. I wish they would just hire bag boys and go back to the good ol days.

Rondel truly represents what trader joes is about. He is always super helpful, very personable, and…read moremakes me feel like his friend. His customer service goes above and beyond from what anyone could expect. He is always offering his help with a smile on his face. He represents this trader joe's location very well.

Such an interesting location on the top floor of the shopping center, right next to the upper…read moreparking deck! There are times where you might have to walk a bit depending on the time of day. I love that there are many surrounding stores, making it easy to run multiple errands at once. The staff was super friendly during my last visit, and everything I needed was in stock. I always enjoy trying their new products and have never had a bad experience here.

Nice clean market and super helpful employees! Even helped me with my bags to my car even though I…read moresaid I could take them myself!

Great market with lots of Middle Eastern options. They have local baked good from other LA County…read morepurveyors. The staff were all very friendly. The store was VERY clean with a modern design. I had a chance to speak with the owner who was very nice. I will be back to do more of my shopping here!

Not my first time at Erewhon, but my first time at this location. First and foremost, I love how…read morebig and airy this store is, plus the ample parking - most Erewhon's are small and cramped, and the parking is terrible. I was on my way to Vegas and wanted something healthy and handheld to eat on the road - and this store being not far from the freeway fit the bill. I don't eat a ton of non-ahi tuna, but this albacore tuna and tabbuleh wrap looked decent. It was fine, but like all the prepared foods pricey. I wish Erewhon would either improve their non meat sandwich options or introduce a non-meat burrito. Grabbed a coconut brownie at the checkout on a whim - it wasn't bad, but not exceptional. All in all, this is my favorite Erewhon location so far, and worth checking out if you are in the neighborhood.

Erewhon is, above all else, a status symbol. Shopping here is going around saying 'yes, I can…read moreafford overpriced groceries.' And if that is your thing, great. For me, personally, it is not. You can find essentially the same thing for much cheaper at even other upscale markets. With that said, this store is incredibly clean and nice. Things are laid out in a welcoming, easily navigable way. The aisles are wide enough to easily move around even when it is crowded. It definitely is a much nicer shopping experience than other grocery stores.

Service is great! Meat has great flavor and the people there super friendly. Definitely recommend…read morethis store.

Tried this local meat market for the first time yesterday and the carne asada and chicken with…read moretheir marinade is so tasty. I am sometimes hesitant in purchasing marinated meat from places but this place, you can tell the meat and chicken were fresh and he marinated the chicken right then and there. And this place is $4 cheaper on carne asada than our local markets. Good customer service too. This will be my new place for meat and chicken.

My go to is Northgate but only because Vallartas are hard for me to find in my area. I happened to…read morebe visiting a friend who lives in the area and the second I saw the sign, I was thinking of agua frescas. Med (24oz) $4.49 Large (32oz) $4.99 X-Large (40oz) $5.99 Jug (72 oz) $9.99 My mind immediately went to "that's only 50 cents more...and that's a dollar more..." I walked out with a full jug of watermelon. They served it with no ice but I'm sure you can ask for it with. It felt like a paint can but it lasted me a few days of delicious hydration. I am a fan!! Employee was prompt and I was lucky to not have much of a line. Worth the wait!! Bolillos were freshly made as I was on the way to leave, so I stopped and grabbed a few. 2 for $1 is such a great deal and good quality bread. Yum!

Oh wow, Vallarta Supermarkets has become my go-to place to shop, eat, and drink! I happen to be in…read morethe Pasadena area and dropped by to check out their La Cocina (The Kitchen). I wanted to try their tacos, rice, and beans which I did... very good by the way. Besides that, I so desired to seek out their ceviche selection which I did as well. I got to try 5 different ceviches... spicy fish, spicy shrimp, shrimp + avocado + mango (non-spicy), butterfly shrimp (aguachile), and spicy shrimp (aguachile rojo). They also have non-spicy fish and shrimp ceviches. Thanks Scott for the free samples! I loved the citrus taste of the spicy shrimp and shrimp + avocado + mango! I think they need to make a spicy version of the latter or combine it with spicy shrimp. Just my 2 cents! I ended up with about half a pound of each ceviche flavor. After taking my first bite, I said to myself, "I should have gotten 1 to 2 lbs of each instead especially when it was on sale for $9.99 per lb." I won't make that same mistake next time LOL. During my visit, I was very impressed with the different sections of the store starting with La Cocina a La Panadería (Bakery) a La Verdulería (Produce) a La Pescadería (Seafood (ceviches made fresh daily is here)) a La Cremeria (Dairy). They even have the guacamole and aguas frescas made to order stations. How cool is that! Store was bright and clean. Aisles were organized and well stocked. Mexican food and groceries selections are massive. Lots of the foods are freshly made in-house daily. Prices are very reasonable. They have inside and outside dining space for customers to sit and eat. Free parking is plenty. Staff was super friendly and nice. I will definitely be visiting Vallarta again soon!

I'd like to thank Paula for being so helpful and patient…read moreThe lines were very long and I hadn't used the self ring. Paula so patiently walked me thru. I'm a senior citizen and can be a little confused but she was so kind and made it easier. Paula was so appreciated. Thank you Paula.

Summer 2026 After…read moreyears of trusting this Vons with grocery pick-up and delivery orders (and highly recommending them to many people), I'm finished. They showed they don't want my business, so....they won't have my business. I arrived for a pick-up; the wait seemed a little lengthy for the few cars in the pick-up spots. Then a staffer came out, saying that my order had been given to someone else. Mistakes happen, but that means they didn't check the code OR the car description on the order. Funny, they always checked MY details. It gets worse: I was then expected to wait until the other person returned with my groceries. Who would do this? I asked for a refund and left. Any professional store would have apologized and offered to quickly re-shop the order while I waited. Not this Vons! I called back and spoke with the manager on duty, who treated the situation very casually, completely unbothered. So I'm finished dealing with Vons for pick-up and delivery. I've moved my business to the Ralph's on Lake, where they are - so far - quick, professional and friendly with the pick-up service. Sad. This Vons used to be a really good store with great employees - now it is neither.

Yesterday I went here to get ribs, fresh ground hamburger meat and chicken. The meat worker was…read morepatient, courteous and attentive. Than during checkout the general manager helped check me out. I love seeing a general manager with so much power, responsibilities and stress helping out on the front end. It makes it look like team work isn't above his pay grade. Thank you stater bros love the chicken guy to. He always says hi and give my son the tastiest chicken wings or tenders.

This is easily the tenth time an employee has interrupted my transaction. It's constant. The fact…read morethat these people think this is fine to do means they put the customer last. This lady actually walked in front of me and closed the line with her little spiral wire. Then I spoke up and they acted as if they did not expect anyone to actually object. It's ridiculous. Last time I was here there were people complaining about the smell in the restroom. Your customers need to come first Stater Brothers. Not your paperwork. Stop what you are doing and try to focus on customer service. I'm going elsewhere. The worst customer service is here at Stater Brothers. Do you not understand that the Eaton fire wiped a bunch of our homes off the map? Do better.

Been shopping here since the market was "new". Decided to loop back, my usually rotation is…read moreRalph's, Sprouts, Trader Joe's occasionally Bristol Farms, and Erewhon for being touristy in my own town. I always have a pleasant shopping experience at Whole Foods Pasadena. First, it's covered parking, and if you are lucky, when you drive down the ramp, and no one is behind you, you can back in to a spot on that first bay . I always take the stairs, because it's on brand to be health motivated here. 9 times out of 10 someone holds the door. Very polite clientele! There are items here I can't get anywhere else, or hard to find. I love the unsweetened Yerba Mate and Jasmine White tea. Most of the time my tea is out of stock at Bristol Farms. I miss the breakfasts that were made to order here ages ago. But with Amazon buying the store brand, some prices seem lower. Always browse the clearance section. I scored some Weleda body oil for a great price !

If I could give 0 zero stars for the customer service at this store, I would! No one is around if…read moreyou need help on any of the isles, the pizza lady from today had the worst attitude and made a cheese pizza that had 5% cheese on it and half unbaked (who's hiring the pizza workers???) It went straight to the trash, and never will I buy pizza from here again. Another time, the pizza stand was completely empty and I saw numerous packaged pizza doughs that looked like they had been out and over proofing for wayy too long! It wasn't refrigerated, and when I asked what happened, they said the burner broke down. If that's the case , you need to refrigerate the dough or hire someone that cares enough to handle food properly there. The cashiers never smile, don't make eye contact, and never greet you. They all look miserable ALL THE TIME! One time a cashier filled up one of my bags with really heavy groceries then told me to put it in the cart. I tried to pick it up and almost got a hernia ,and so I told him it's too heavy and I can't pick it up, and he just ignored me. He didn't try to put it in the cart himself because even he couldn't (it was so heavy). He didn't have the common sense or decency to even try emptying some of it into another bag . He just stood there, said nothing. (I ended up doing that myself) I tried to cut some slack for these guys, and give them the benefit of the doubt, and I've never once been rude to anyone there (even when I felt I had every right) I still kept quiet. However, the consistency of the horrendous customer service skills is disgraceful and disgusting. Where are the managers? Who is on the hiring committee? Why aren't any of these people getting proper training? Where is quality control? It's sad that standards are so low at this location that you treat your long time loyal customers this bad. Truly a shame. If I was a health inspector, I'd be shutting down your pizza center first, then I'd fire every single cashier there and train proper human beings to work with human beings.