Yesterday I went here to get ribs, fresh ground hamburger meat and chicken. The meat worker was patient, courteous and attentive. Than during checkout the general manager helped check me out. I love seeing a general manager with so much power, responsibilities and stress helping out on the front end. It makes it look like team work isn't above his pay grade. Thank you stater bros love the chicken guy to. He always says hi and give my son the tastiest chicken wings or tenders. read more

This is easily the tenth time an employee has interrupted my transaction. It's constant. The fact that these people think this is fine to do means they put the customer last. This lady actually walked in front of me and closed the line with her little spiral wire. Then I spoke up and they acted as if they did not expect anyone to actually object. It's ridiculous. Last time I was here there were people complaining about the smell in the restroom. Your customers need to come first Stater Brothers. Not your paperwork. Stop what you are doing and try to focus on customer service. I'm going elsewhere. The worst customer service is here at Stater Brothers. Do you not understand that the Eaton fire wiped a bunch of our homes off the map? Do better. read more

UPDATE: Management is obviously allowing this department to go unchecked. Because they have been responding to bad reviews with the same "we will address this issue" cookie-cutter response for MONTHS. Just check them out for yourself. Absolutely something that Corporate should see. I will go back ONE MORE TIME. If nothing has changed, my next communication will be with Corporate. Get it together, people! _+++++++++++++++++++++++++++ Meat department is one main reason I come here. I was surprised that the butcher, Mike was not very accommodating. The short ribs are pretty long. They stated that they would only cut them in half. That is a BIG short rib. When I requested that they cut in three pieces each, Mike refused. Asked Jorge why I'm paying so much and they can't accommodate a simple request. As I walked away and glanced over my shoulder, Jorge was cracking a joke. Very rude indeed. read more

I was here on a Wednesday morning at 8 and it was quite busy. I had asked Albert at the meat department for a tri tip roast. He rudely said it would be around 15 minutes, so I continued shopping and came back in 20. I had asked Albert if my tri tip was ready. He said it would be another 15 minutes and left to use the restroom. Jose saw me waiting and asked if i needed help. I told him that I was waiting for a tri tip roast and Albert said it would be a while. Jose went to the walk in cooler and pulled out a tri tip roast and wrapped it up for me. Not sure if Albert was just having an "off" day but did not provide good service. Jose, on the other hand was able to accommodate my request immediately. I'm not used to this, since all other Stater Bros I've ever been to have always provided great service in the meat department. Jose saved the day. This is my 3rd time shopping at this store and never had this issue, despite it being busy. I'll still come back since I love their meats. However, if Albert were to help me, I'd ask for someone else. Aside from this unsatisfactory encounter, store is nice and clean and everyone else is helpful. read more

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Honestly, what has happened to your fried chicken? It used to be pretty good. Now, every single time I go there thinking that one last batch was probably just a bad one, it turns out that it's all been consistently bad. You need some serious quality control here at this station. First off, you have mounds and mounds of this chicken sitting under a heat lamp. You should probably cook them in smaller batches. Also, almost all the pieces are either overcooked, unevenly coated, or both. The last pieces I bought from your store were practically inedible (one piece was like biting into a cowboy boot). Even your workers know that some of those pieces are not good, so they have to dig through the pile to get you decent looking ones. So, what's happening here is you're probably ending up throwing all these pieces out at the end of the day, and you're wasting food and money. And your staff should probably have a little more pride in what they're putting out there. It's just a sad, sad look. Just my two cents! read more

Stater Bros. Markets - Bone in ribeye - Grocery Near Me - Pasadena, California

Emergency trip to Stater Bros market. BIL ran out of IPA beer! LOL! So off we went to the store. I got some SkinnyPop so good trip! They have their own parking lot and WiFi. read more

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Rudest stater bros ever. No hello. No thank you. Just ugly stares. Employees giving the finger outside of the store. Attitude everywhere.

Excellent customer service at this location.I highly recommend this store.I was assisted by Tohjah and Klender is an amazing cashier here at this location. If you go through his line, he's also willing to help. And assist there. 5 stars. read more

I never feel like I'm at RALPH'S or VONS when I shop here! It's like the employees actually WANT you at t STATER BROS. I had trouble finding an Int'l product, and a employee stocking the frozen foods aisle DROPPED his task, followed a hunch and FOUND my product a few aisles away. Unfortunately, the particular variety i wanted was out, but I know where THIS store hides these little things. (Every store does the same thing with them.) It is soooooo good to see SB open again after the fires! SHopping at my closer Ralph's and Vons were like a nightmare in purgatory. read more

My first time at Stater Bros and am kicking myself for not shopping here sooner! Prices are great and much better then my local grocery spots that I go to due to convenience. Bye bye Ralph's! Some things I saved on are: Stater Bros Large Brown Eggs are currently buy 2 dozen get one FREE; 3 dozen large brown eggs under $10! Another comparison is case of Martinelli's Apple Juice was $21.99 here verse $24.99 where I normally buy it. Tito's Vodka $18 compared to $21 elsewhere. Even National brand kids diapers were less at Stater's than where I usually go! Hey, every penny counts right! I forgot I came for the steaks... Meat Department here rocks! Good quality beef cuts on display and again reasonably priced. Certified Angus Beef brand is the "premium beef" at meat counter... The Choice selection was abundant but I didn't check it out. Also, the butcher department can customize your cut selection, tenderize, grind, season, and vacuum seal your meat at no charge, if you request it. The market was highly busy during my visit and all check-out stands were available - I was in and out in no time! Fully stocked and clean, friendly service, reasonable prices equals repeat visit from me and 5 stars all the way. I love it here! read more

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since when do you need an id to purchase a lighter? the manager, roxy becerda said it's california law on matches and lighters. lol someone obviously doesn't know what she's talking about. p.s. even the person bagging my groceries said they've never seen someone get carded for lighters. read more

Stater Bros. Markets - California Law on purchase of matches and lighters. - Grocery Near Me - Pasadena, California

I came in on Tuesday around lunch time (my first time shopping at a stater bros) with a food emergency and approached Chris in the deli department, he took care of all my concerns, made sure my staff was fed for my event and I went about my day. I came back again the next day with another food emergency, once again, Chris took care of my request and made sure we were taken care of. It's been a crazy week with a lot of things going wrong (out of my control things! :) and I'm so appreciative to Chris for helping me and being so kind! Will continue to shop here! Also, store is super clean. read more

This market uses rancid oil in their deli section. Absolutely disgusting. I had a couple of items delivered from their fresh deli section and the "fresh tortilla chips" were literally Black. Unbelievable that a market would allow stuff like this. read more

This isn't the first time! It's local and convenient so we shop here, but this happens too often! Another item we just purchased arrived with mold. read more

Stater Bros. Markets - Purchased moldy food - Grocery Near Me - Pasadena, California

Very clean and well stocked. Definitely would come here all the time if I lived close by. read more

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Went here first time. Almost no organics. Same with products just non-gmo. Store was clean and displays looked nice. But I doubt I'll shop here very much. read more

I use to be a Vons shopper but switched to Stater Bros shortly after it opened. I love seeing the general manager and other management on the floor assisting with guests & making sure their face gets seen. What I don't love is turning into a line with a light on and seeing the cashier & bagger girl chit chatting while there are lines forming and YVETTE the cashier wasn't helping her co workers get the line down. I was in a rush & asked if she was still open & she said yes. As I'm putting my 16 groceries on the belt I heard her LOUDLY "whisper" to the young lady bagging the groceries, "I should have said no". They laughed about it but I was livid to say the least. How rude ? I'm sorry I inconvenienced your talking time during peak time. I'm sorry I had 16 groceries on your belt. Her comment was Unacceptable & unnecessary. Very ignorant comment to make when it's your job as a cashier to ring up guests. Find another job if you don't like what you do. The young lady needs to be trained on how to bag groceries properly. I brought 4 bags from home & she stuffed everything in one bag & put both loads of bread in the front of the cart UNBAGGED. What kind of sense does that make? I re-bagged once I got to my trunk. Bring back hospitable cashiers that don't make snooty comments for guests to hear like Stevie, he was great! I always went to his line because I knew I'd get 10/10 service every time. There was another cashier that I loved. He always had a joke in the back of his pocket but I can't remember his name but I no longer see him. My visit was on the 15th. Also, I stopped by today the 17th & whoever did produce put an Organic Cilantro bunch in the reg. Cilantro. I did not notice until I was in Maria's line & told her about the 40 cent difference & she cut me off and said "do you want it or not?" . It was only 40 cents so I paid for it but it was the attitude that I didn't appreciate. The principle is your guests see the amount not the label to see if something was mistakenly put in the wrong section & have to find out at the register. read more

Stater Bros. Markets - My 4 bags that I brought but stuffed everything in one bag but the young lady put the loaf of breads in the front of the cart? - Grocery Near Me - Pasadena, California

A co-worker brought his lunch in his paper bag. He also had chocolate rice krispy treats. He had 4 of them inside his bag, he gave me one. I asked him which market had these treats? He told me he bought it from Amazon. I checked Ralphs and Vons and they don't carry chocolate rice krispy treats. Then I searched instacart, and they said Stater Bros had them in stock. Today, I came by this Stater Bros, but they only had one and it was the last one because it said on the shelf that this was a discontinued item. I feel lucky, I bought the last one. Unfortunately, if you want to buy chocolate rice krispy treats, you're going to have to buy it from Amazon. read more

Stater Bros. Markets - The last one - Grocery Near Me - Pasadena, California

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The regular prices were very high, so I sought out specials. They have a great selection of meat and cheese. I didn't feel like cooking, so I purchased an eight piece of the fried chicken. The chicken was incredibly salty. I'm not sure if somebody just went crazy with the salt shaker, but I've gotten chicken there before,and it wasn't insanely salty like that. It really ruined the meal. Yucky! read more

End of a good thing!! I work in the area and been coming here for the sandwiches that were made to my exact liking. Now they did away with the sandwiches and offer them prepackaged that are bland tasting and very slim with the condiments. No more fresh made to order. I don't see how they did away with the sandwich making and just the Mexican food... I'm from Mexican decent and believe me their Mexican food is not very appealing. They should have just got rid of the whole thing and go back to just selling the fried chicken!!! read more

This Stater Bros has insanely amazing service. I came during rush time on a Saturday. Since I was looking for tri tip and sliced cheese, I had to go to the service counters for both. I was greeted promptly upon arrival and the workers sliced everything exactly to my specifications. My experience was markedly better than ones I've had at other local markets. Will definitely be back! read more

Stater Bros. Markets - Grocery Near Me - Pasadena, California

I went in last night after working for one of my clients in Pasadena. What a sweet surprise it was to find this market! The store was super clean and organized! I was grateful that they were open on Easter Sunday. They had a great selection on fruits and veggies. Everything super fresh and great prices! I picked up some rotisserie chicken and some fresh asparagus and some beautiful arugula for a salad. The staff was super friendly and professional. It was my first time at a stater brothers but it won't be my last! Parking was easy and accessible! Oh how I wish they would open one in Monrovia! read more

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Very clean market and the staff is super friendly. Quality products and a vast assortment of brands. My new favorite market!

I purchased a quart of store brand half and half. When I poured it into my coffee today, it came out in chunks. It has been refrigerated since I bought it. The date is current. I called the store and spoke to Roxanne. She was rude and was unwilling to make it right. I go out of my way to shop there. I have usually been satisfied with the products and customer care. This is no longer the case. In a day when the retention of customer loyalty is non existent, is a sad day indeed. All of this over a product that has a value of less than $3.00. Just be careful what you purchase. read more

When this Pasadena store opened a few years ago, it was great, but it has steadily gone downhill since. In particular, the meat department was stellar early on, but has gradually declined in quality, service, and variety--rarely having what I'm looking for anymore. For example, I used to reserve a fresh turkey for Thanksgiving, but they no longer offer that service, so I've started going elsewhere. The final straw was my experience leading up to the Fourth of July. A week before the holiday, I asked if they had any brisket. All they had were several 14-18 lb vacuum-sealed slabs. They said they couldn't cut a smaller brisket. There was one that looked smaller in the butcher's case, but I was told it was the last day to cook it, as they were throwing it out at the end of the day. I said I'd check back closer to the holiday. A couple of days before the Fourth, I came back to see if they had any reasonably sized briskets. Online, it showed they had 8 lb briskets, but in-store, all they had were those large pre-packaged slabs. I went to the meat counter and was the only person there, while 6-7 employees worked behind the counter. Not one of them came up to offer assistance. I was polite and waited, but as I stood there, two men arrived after me--and someone rushed up to help them immediately, leaving me (a woman) and another man who had also arrived after me just standing there. I asked if someone could help, given how disorganized things were and how many employees were behind the counter. One came over, and I asked again about the brisket. I was told they only had the large slabs. I asked if they could a smaller brisket for me. He asked the only woman behind the counter--who appeared to be cutting meat for packaging--and she said no. What kind of butcher refuses to provide a reasonable-sized cut? At checkout, I was asked if I found everything I needed. I said no and explained that they advertise 8 lb briskets online, but I had come in twice and not found any, and the butcher had refused to cut one. The cashier said that didn't sound right. She went to check, and after a while came back with a different story--sounding a little shaky, as if she'd had words with the meat department. She said the butcher would cut an 8 lb brisket only if I first paid for the entire large slab before they cut it. Huh? That directly contradicted what I was told earlier at the counter. I left and won't be returning. So much for those ads promising "friendly faces just waiting to help with all your needs" and "highly qualified butchers." Those ads nauseate me now. It seems Stater Bros only cares when a store first opens--you can pound dirt after that. Thankfully, Pasadena has plenty of good grocery options. I won't be back to Stater Bros. read more

I like this store. it's very clean and organized. I get their sandwiches made because they will cut them in half. When asked why I don't get the premade ones I respond " They are not cut" but great service. Service is always friendly read more

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Went to buy Tri tip and shrimp. Tri tip looked great, picking up 4 roasts. Went to buy shrimp, marked 8.99 a pound. Butcher wrapped it up, charged 9.99 a pound? I walked away not knowing that, realized it? Walked back, sign said 8,99 a pound. Asked butcher to change the price? He said he couldn't? I said really, stupid is what stupid does? Told him to keep his shrimp and left the tri tip. Reported the incident to the manager, who looked confused? I WILL NOT BE SHOPPING HERE AGAIN. Nice job!!! read more

Drove all the way out to this stater bros because we loved the meat options and how organized the store was.. this market is pretty out of the way for us but we loved going for the experience and great quality. I visited Tuesday afternoon. I was at the meat counter and received the worst service. The butcher helping us was a tad bit rude and make us feel extremely uncomfortable about only getting one pound of meat... it made me super uncomfortable and slightly embarrassed. Groceries now a days are quite expensive, asking for a pound of meat should not be frond upon. Please do better and show employees how to treat customers. read more

Visiting my sister and stater bros market is in walking distance. Has the usual bakery . Fruit and veggies look of good quality. I went in for a few things so overall the usual grocery store. I'm from Texas and didn't know that there is a charge 5-10 cents if you want a bag . read more

Thomas J. at the deli counter in Alta Dena was amazing, not once but twice in one week to my friend and I. So courteous, so helpful, so good humored. It was old-school, neighborly customer service at its finest. It's experiences like this that make me willing to pay a little extra. We were having a bad day and he put smiles on both of our faces. read more

I do come to this location quite a bit. The service is good, people are friendly. The deli people are quick. The butchers in the back are usually fast. I like the steaks a lot. Relaxing grocery store. read more

I know its not a more upscale store, but they need to work on adding more organic and grass-fed beef to their list. I usually stop here, then go to sprouts, whole foods, etc. The service here is good, like the old school feel of the store. Hoepfully they can add this. read more

My brother just bought sushi. The rice is horrible, bought several different types of sushi rice was not tasty. I haven't the bought sushi recently but when I did it was much better than today's. All was cold and hard. read more

I shop here every other day sometimes every day and I'm handicap, I guess training is not a priority the handicap carts are always down , I come in at different times and it's always this way read more

I love stater bros . But their cashiers are becoming more and more rude. My cashier was Yvette. Didn't say hi when I approached even after I said goodmorning, was extremely rude didn't offer bags and kept staring up and down at me . Once she saw a customer come to her lane she tried to make small talk with him after seeing I was already upset and catching attitude . I will no longer be shopping here as it has become rude and helpless even the associates on the floor are rude when asking for a product read more

Well this is a far cry from the Vons that use to occupy this corner. No pharmacy. It's peak shopping time. 3 of 7 lanes are open. Each line super full. And this checker has the balls to say I'm closed. No. Not with all these people in line you're not. Stater Bros. Y'all suck New observation on subsequent visit. Yes you still suck. Why have 9 check stands when you know damn well you only open half or less? read more

From what I experienced at this location, I'd say it's a pretty nice place! Also like any other market. I wish I know the person that helped me. He was super friendly and very helpful! He's white and young and had the brightest smile! Thanks for being so kind dude! Went to get dupers for a baby shower and this place delivered! I would come back if I'm ever in the area! read more

Worst cashier goes to MARIA . Looks to be in her 70"s years of age . Does not know how to multi task . It will take an entire 15-20 minutes just to get through her register line when there's on 2 people in front of you . Needs to retire read more

Best Stater Brothers in Altadena! The store brand Tin Roof Sundea is my favorite ice cream!

When I was a kid in middle school during the late 80s, Stater Brothers has this decidedly redneck sounding theme song on their commercial called "In the Heartland." While it had little to do with grocery shopping, it sang of Central Valley values; hard work, geographic distance from places like Beverly Hills and Venice, lifelong friendship, and marrying the girl next-door. Next door. Seriously. As I recall, everyone in the commercial had a mustache, there were a lot of big rigs driving around and backing into loading docks, and there seemed to be a deliberate attempt to represent the ethnic diversity of the San Joaquin Valley. It also - - perhaps inadvertently - - positioned Stater Brothers as a rural grocery store, at least in my impressionable preteen mind. Therefore, anytime I saw one, I remembered lines like "where the girl next-door can become your wife, every friend you make is a friend for life!" But I didn't think about tomatoes, or pasta sauce, or ground round. Or Ruffles potato chips, or Doritos. Or ice cream sandwiches... You get the idea. When I heard that the Pavilions/ Vons was closing at this location, and a Stater Brothers was going in... Just a mile or two from my childhood home in my native Pasadena, those same old memories came back. Imagine my surprise to walk into the store the other night, and rather than see dudes and cowboy hats and dirty jeans, there was a fresh sushi station, a well appointed bakery and deli section, and lots of people shopping that did not look like we were somewhere just outside of Fresno. No, Stater Brothers apparently has come into its own, casting off the shackles of 1980s marketing, and joining the competitive rat race of one stop grocery shopping. No stinky rotten produce smell, lots of variety in the meat counter, all the canned goods you could ever want. Yep, this is a suburban grocery store at its finest, even if it's not exactly in the heartland. One other noteworthy point: The store offers its own brand of several items, including the 3 pound bag of tortilla chips I bought for a couple of bucks. Much like Kroger brand foods are used as price point competitors for name brands in Ralph's stores, stater brothers stuff is generally just as good, and might save you a few dollars the next time you go shopping. read more