Derek is always so nice and helpful at the Rockwall Sprouts. I must have a specific creamer for my…read morecoffee due to a medical condition and he always goes above and beyond to help or find out how soon more creamer will arrive. Thank you Derek!!

I was shopping at SPROUT'S in Rockwall, Tx and the employee's are very helpful. One of the…read moreemployee's name Deric was so friendly & helpful with my shopping needs. We ended up laughing & talking, I forgot that I had been rushing all morning. Because of Deric's friendliness, I ended up relaxing while I was shopping and took my time instead of rushing around Sprout's. Thank you Deric for providing " EXCELLENT CUSTOMER SERVICE"! Diane McG.

This is my go-to grocery store. The produce is always fresh, and the store is clean and easy to…read morenavigate between aisles. They usually have enough cashiers staffed, so you don't have to rely on self-checkout when you have a full cart, which is a huge plus for me. I also appreciate that they have baggers during busy times, which makes the checkout process much smoother and faster. Their wine and beer selection is one of my favorites, and the meat quality is good as well. Prices on meat have started to get a bit high, but that seems to be the case at most grocery stores lately, so I wouldn't take points away from them for that.

I am writing to express my disappointment with the customer service experience my girlfriend and I…read morehad at Fresh by Brookshire's on the evening of [insert date], around 7:40 PM. Earlier that same day, I was informed by a staff member that the pizza department closed at 8:00 PM. Based on that information, we arrived at approximately 7:40 PM to order a pizza. When we approached the counter, the young lady working there told us they were closed. There was no greeting or explanation offered initially. I explained that I had been told the department closed at 8:00 PM. She responded that they closed at 7:45 PM. Since it was still before that time, I asked to speak with the manager. The night manager, Graham, came over. Unfortunately, his demeanor was unwelcoming and dismissive. He stated that they stop taking orders at 7:45 PM. By the time he spoke with us, it may have been around 7:42 PM, but we were already at the counter before that time. No attempt was made to accommodate us or to clarify the discrepancy in closing times. Instead, the interaction felt rushed and unfriendly. My frustration is not just about the pizza, but about: * Inconsistent information given to customers * Poor communication * Lack of basic customer service and courtesy from management If the pizza department stops taking orders earlier than the posted or communicated closing time, that should be clearly stated and consistently enforced. More importantly, customers should be treated with respect and professionalism. I plan to follow up directly with the store manager, as I believe this experience does not reflect the level of service Fresh by Brookshire's should stand for.

Much better experience this morning. I wanted to give it another try and it definitely was better…read more Thank you to Monika, Gerson and Deidra. I joined for $10 and was able to get a really delicious almond butter smoothie with cacao for a chocolate taste! Found some very nice facial tallow cream, white willow tincture for pain and gluten free chocolate chip cookies. Thank you for being kind, offering help and being so knowledgeable. Most grateful! It was open and not crowded like my first visit. Spacious, stocked and clean!

Amazing store and inventory freshness quality experienced and knowledgeable staff…read more.. VICTORIA

My 7 year old daughter and I were followed around the store, being two of the few minorities in…read morerange I tried to be positive, and after spending over 150$ compared to those who came in and grabbed a couple of items you'd think I'd be treated with respect as a valued customer. NOPE, the self check-out clerk, (not even the person I checked out with as I went through the normal line due to having so many items) stopped us and asked if we had paid for our sodas. I checked the receipt as again I had worked with two other clerks who had taken care of such and verified I did. This was embarrassing, harassment, and terrifying for my daughter who spoke about the experience for days after. While all this occurred plenty of people continued to check out in the area she was supposed to be watching, where actual theft could have occurred due to her involvement in a situation that didn't concern her. This was on February 9th and the associates name was Daniela. I would have given two stars as it's a beautiful store but after reporting this to corporate the manager was supposed to contact me that same day . That never occurred, so to see them responding here is quite irritating .

Lately, everytime I purchase a premade fruit bowl, I am constantly noticing that the raspberries…read moreare moldy and the melons are too aged. Packaging says best through July 13 but it's only the 10th and things are already bad . Why are we packaging older fruit for purchase?

Although it's not listed on their main page or in any of the reviews they do sell has here, and…read morehave a small convenience store to boot. The pumps were clean and well maintained and the price of gas was average if you don't t have a Kroger card for the points.

Always more shopping carts in the parking lot than in the store. Usually only one or two cashiers…read moreopen...and one of them will inevitably have their light turned off, so you don't know if they are open or not. The self check with the conveyor will shut off after x amount of items and then you must stop and bag things before continuing on. And, do not even think of asking one of the employees that are just standing around to help, because they won't do it. I've seen the front end employees screaming at each other more than once. Must be a horrible place to work. I will not go back there. Kroger spends millions of dollars on advertising, but their stores desperately need customer service improvement.

Joe's is our go to for meats and tamales now that we've discovered them. Their food is delicious an…read morealways fresh. The service is amazing, everyone is so helpful and so nice. The ambiance is really cool and filled with unique retro toys and cools things to look at everywhere. I can't stress enough how sweet they are there!!

They have a great selection of fresh produce, and I especially like this store for quick shopping…read moretrips when I only need to pick up a few items. The meat is always fresh and reasonably priced, which keeps me coming back.

We LOVE this Tom Thumb. We have shopped her since we moved to Rockwall in 2020. The store is always…read moreclean and the staff is always helpful and friendly. I've seen a few reviews about getting no help, but I shop here 4 times a week and always get help when I need it and within a few minutes.

Tom Thumb had their Signature turkeys advertised to sale at .55 cents a pound but it was required…read morethat you spend $35 in groceries which I did. When filling my order they stated that the Pepperidge Farms stuffing wasn't in stock so they removed it from my list and not once did they offer a substitution so by them doing that they automatically boosted up the price of the turkey so yes, they boosted up my grocery bill without my consent. I will no longer be shopping with them as I consider that a complete scam.

I am an Arlington resident, but I made a stop at the Rowlett store coming back from a baseball…read moretournament. I was tired and ready to go home. Upon arriving everyone greeted me and snapped me out of my funk. The store was clean and everyone was willing to help. Krystal was helpful and provided information on the sales that were going on. Her customer service and the ease of shopping made the stop a positive one.

We ordered various sandwiches at Sprouts Rowlett. Ms Rebecca very patiently fixed variety of our…read moresandwiches and offered toasting them for us, this was never offered before as we have been having Sprouts sandwiches for a while. Ms Gloria was helping Ms Rebecca offer us various breads and spreads to make our sandwiches even more customized. 5 stars to both these ladies at the deli. Cashier Krystal was very warm and helpful bagging all my groceries and sandwiches separately.