My family has been with State Farm for years. We have seen cheaper policies, but James and Ron made…read moreus stay. We mostly communicate with Ron, and he makes the process so easy; he is always there for us the moment we need him, and he takes care of our requests very quickly. Because we have known each other for so long, we have made a personal connection, and it makes filing insurance claims so much easier. James is also very nice. We often received handwritten holiday/birthday cards from him, which makes use feel valued and want to stay.

Gotta give it to him. He knows his stuff like the back of his hand and is very no nonsense. I trust…read morehim with my life.

A huge thank-you to Warren at Shop 4 Health Plans! He somehow makes the whole insurance process not…read moreonly easy, but, believe it or not, actually enjoyable. When I ran into a tricky issue that didn't have an obvious fix, Warren's tenacity and friendly, can-do attitude had everything sorted out in no time. Shop 4 Health Plans (and especially Warren!) is now my go-to place and my top recommendation to everyone I know. If I could give 10 stars, I would!

I found out about Warren through a friend. Warren is very professional, efficient, and very…read moreknowledgeable about all different kind of plans. I strongly recommend him. he is the BEST!

What can I say, she is the best agent around…read more I have been using AAA and was over paying for a service that could be canceled at any moment. I am an uber driver and was worried I was in the grey zone while driving (AAA could decline repairs based on ride sharing). I heard about Vanessa and Farmers coverage from another uber driver. I called her and I am saving $200 a month, and I'm now fully covered while driving for uber (commercial coverage). Vanessa got me the same coverage limits for 60% of the cost! Would highly recommend giving her a call.

Vanessa is an amazing agent, she takes the time to explain to me how payments are charged, when…read morethey are charged, and why they are charged in the order billed. I ask a million questions and she answers a million and one of them! She's actually kind of cute too when I saw her profile on faceobok, but that's besides the point. The best part was that she beat the prices and coverage of the insurance policies I had before, and she put up with my annoying habits of comparing every penny to coverage level. Anyways yeah, I'm happy.

Home and auto insurance renewal came around and both policies went up for a few hundred dollars…read moreeach. So I contacted Olson Duncan for some help finding new policies. Being in Southern California, it's becoming more and more difficult to find any insurance company that would write new policies. Thank you Nedi for making the process so easy!

Olson Duncan Insurance has been servicing our homes for decades and we couldn't be happier with…read moretheir service. We are in California and with so many insurance companies opting out of the area, we were extremely concerned about our renewal. I can't say enough good things about our agent, Desiree who went above and beyond our expectations to help us out. She is kind, thorough, patient, caring, knowlegable, professional, and just so wonderful. No need to shop around, you can't beat their service !

She was rude communicating and I had to ask her several times to cancel my policy. She never did…read moreand I had to go call Mercury's complaint line to get it done. To reply to her reply: You've proved my point. Why were so many emails and days lost needed to get this done? Can you show the missed calls and the unresponsed to web inquiries? The service you advertise on your site and in these reviews is not what I received.

Very informative. Mary was great to work with…read more.... Highly Recommend Referred me to Joe whom she works with for my Current insurance needs and next Year when I turn 65 she will handle. My Medicare. Mark G

Diane was excellent, getting my quotes togetherf and processing my auto and homeowner's insurance,…read moreexpeditiously and efficiently. She was very kind and patiently listened to all my concerns to process my plans accordingly. I will definitely use her for everything. Thanks!

Brianna Balaja is the best! I'm genuinely happy to be writing this note to say how great my recent…read moreexperience was with Mercury - especially with Brianna as my claims agent. My car was stolen, and it easily could have turned into a nightmare. Instead, Brianna took exceptional care of me. She truly went above and beyond, and if this is the Mercury way, that says a lot about the company. After the first body shop completely dropped the ball, costing me ten days of rental coverage while they held my car and did nothing. Brianna stepped in and immediately reassured me that this would not be my experience going forward. She connected me with a Mercury-authorized body shop in Pasadena that was, honestly, an excellent, wonderful 'unicorn' of a shop. In other words, they did a perfect job. She handled all the details with Mercury and helped me in ways I didn't even expect. Throughout the entire process, Brianna was consistently kind, calm, and steady - never flustered, always clear, always supportive. Last year, when a friend's car was stolen in Canoga Park, Mercury handled that situation beautifully as well. I'm really grateful to be a Mercury customer, and especially grateful that Brianna was handling my case.

Leaving another 5 star review for this office and want to shout out Giselle again! If you want…read moreexcellent customer service and actual contact with a people who care this is a great office. Trang and her team are first rate and always available to help. I drive but not alot and the team is actively trying to help me with obtaining an even lower rate. They really care and are rare in form. I appreciate this office and the care and accessibilty very much. Customer service is an art form that they do well. And I appreciate that they don't just want my money they acutally care! Thank you!!

I only have a legacyState Farm product and just did Yelp search but Trang provided answers and…read moreinternal info search for me. I sense they would be a good business insurance source from the support of my questions My need for life insurance products is over. I needed that kind of service when I was in my peak earning years.

I want to personally thank Nikki-Sara for helping my family out I don't have to worry about…read moreanything if god forbid anything happens to my husband . We are insured for so little a month and a great payout ! And the application was so quick and easy I felt so at ease and comfortable when talking to her such a sweet Person 10/10 service !

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Would've rated zero stars if possible. After submitting photos of house for insurance…read more purposes from Mercury , FIA never got back to me if Mercury would issue a policy & if not any other optional companies that would. First communication was on 8/19/2024 & last was on 12/4/2024

I can't compliment FIA staff Alan and Rosa enough for years of great consumer service and…read moreexpertise. I unfortunately had to file a claim recently and they handled it promptly and the process went smoothly and quickly. As usual, they followed up to make sure I was taken care of by the insurance company and were willing to intervene if needed but it wasn't necessary.

I saw her ad at a Korean market, so I decided to reach out to her; in hopes of saving money for my…read moremom (who is Korean). I told Chelsea my mom's situation and was hoping to save money for her...as I feel that her current car insurance is ripping her off (saying that her home insurance is "free" with her car insurance)...seems pretty fishy. Anyways, Chelsea went the extra mile to try and get a quote for my mom. But in the end, my mom did not want the hassle of switching over (a common Korean thing lol) so we didn't end up switching over ^______^ Chelsea is someone I've known from the past, and from what I know of her she is reliable, detail-oriented, and also she speaks Korean. I have no doubts that my mom would've been taken care of and in good hands!

I'm currently in escrow for my first property and was shopping for insurance rates and Chelsea was…read morevery helpful in the whole process! She's very informative and was able to explain things to me very clearly. She was able to give me multiple quotes as a broker which was perfect. Highly recommend her services to anyone looking for insurance of all types.