Always have received excellent care here. Been going to this…read moreoffice for nearly 20 years. Office is always quiet and staff are friendly. Primary care physician's .

The office 9313 Medical Plaza Dr. Needs to be investigated. The entire office is a joke. The…read moremanager is a joke.. recently became a patient- It took one month to get my prescription from the day that I became a patient Early October.. My prescription wasn't called in until November 16 ... after I called the office numerous times and spoke to the manager katherine who's always at a meeting and when she calls you back, she's immediately on defense mode ...then They called it into the wrong Pharmacy and left me with no medication for 5 days , manager acted like it was no big. I want to add, I am an active cancer patient, I finally called to refill my prescription and they retracted the prescription ??! the question is why because their office is not fit to service patients in the medical field. I spoke to manager Catherine today she didn't let me speak rather said what she wanted and hung up the phone on me after telling me that I told someone that I was leaving the practice which is a complete lie and she said I should go find another office so now I am a cancer Patient left without my medication... which is illegal, they need to give me 30 days to find another physician.... I should add they want me to leave because I'm not things that are unprofessional and dangerous to any patient in that office.!! when I asked the manager Catherine for who she reports to and I want a phone number to administration. She hangs up on me... This office is a complete joke!!

I have been coming to this practice for years. They are affiliated with Roper St. Francis. I used…read moreto travel to James Island from Summerville to see my doctor. She ended up moving so it was time for me to find a new provider. I am so glad I made my appointment with Dr. Forren. The staff at this office are top notch. I love the Medical Assistant Michelle. The receptionist at check in is always polite and helpful. And the lab employee is top notch. She is quick and painless! When reaching out to the office via patient portal, they are always reponsive as well. It is nice to have a primary care office in Cane Bay and even better it is filled with amazing staff!

Absolutely terrible the way they treat their patients. I would've been a new patient but dodged…read morethis bullet. They also take your money before seeing you. It's evident by the tone of the sign on the front door that this office does not care about the patient. The left me outside on a windy rainy day because I didn't have a car. I was experiencing cold symptoms. I ended up leaving not without the unnecessary grief they caused.

Scheduled a new patient appointment two weeks in advance. The day before my appt I started…read moreexperiencing cold like symptoms. They made me stand outside their building for 10 minutes and then told me they can't see me since I'm experiencing symptoms. Makes absolutely no sense this is a doctor's office!!!! Have never been treated less like a human than here before. Proceeded to wait outside their building for another 15 minutes until they could refund my balance I had to pay before being allowed to book an appt. I thought doctors took oaths to help people? Turned me away at the door wouldn't even let me inside! No fever nothing probably allergies!

The physicians are a revolving door, and the clinical staff are incapable of helping refill…read moreprescription prescriptions timely. Being a cancer patient this is not acceptable nor is it acceptable to any patient. The Care is horrendous.. what sad is the manager Katherine at 9313 Medical Plaza Dr. is absolute useless.. She just shows up to work that's it. She doesn't wanna do any other thing. I had to complain three times because my prescription was not called in. Apparently it annoyed them and asked me to go to another office that was said by katherine the manager once I started speaking, she hung up on me.. I was new thank God I found out now. Needless to say I found a better primary care physician's office that actually cares and wants to give quality service to their This office is absolutely horrendous and should be

My husband and I moved to Summerville a few months ago. We both needed a primary care doctor. My…read morehusband looked for ones his insurance were good with. I asked new friends for recommendations. We both unknowingly picked the same doctor. He made an appointment on the phone, I went in person. in October. My appointment was for Feb 27. I got a message on Feb 12 that my appointment would need to be rescheduled. I called and was told I wasn't scheduled in a "new patient box" so I'd have to reschedule. Next new patient box was in July. I could however see a nurse practitioner the end of March. I made the appointment but will cancel. I found a doctor who could see me in March. My husband became alarmed and called and they told him he hadn't shown up for his appointment in the 4th and they would not reschedule another. He did not receive any texts or emails. I guess we won't be using this facility bc their office staff isn't efficient or helpful. I don't know if the doctor is good bc we never met.

I cannot say enough how much I appreciate this Practice. The front door staff is exceptional…read morejuggling between Patients, Office medical personnel, labs, pharmacies and doctors. They multitask between charts and the phone in an effort beyond anything I could do. I've been with this practice since 1988. There have been times I've had to call back because there are other patients other than myself. My wife has been ill for several days and when we went to the Roper Care it was a 2.5 hour wait. We had to drive over 10 miles in heavy traffic just to see someone. For the first time...ever...I stopped in because she was in need a medical attention less an emergency room. Unbelievably the staff realized the situation with a regular senior patient and took a look at her. She did have a medical situation that needed treatment. At the least I was hoping they could call the ER to get us up front. No. They took care of their patient. It is not something we will ask probably ever again. The entire staff is beyond reproach and should be the bar for which others should emulate. Do No Harm is alive and well with Dr. Burger and Dr Katz' staff of professionals.

I really like my physician…read more What I don't like is having the first appointment after the office lunch and waiting 40 minutes, with no explanation in an entirely empty waiting room for a 2 minute med refill appointment.

MEDICAL BILLING FRAUD…read more Charged $388 for a standard annual well-woman exam that should've been free. I had to pay $388 out-of-pocket to avoid the bill (that I should never have received) going to collections. MUSC said I should be reimbursed eventually, but over a month has gone by. According to my health insurance company, MUSC has not taken any action to resolve the issue. Fraudulent billing. PSA: All women with health insurance are entitled to free annual well-woman exams under the Affordable Care Act. The exam needs to be billed correctly as preventative care.

My son's PCP is at Carnes Crossroads. I've been very pleased with the level of care that MUSC has…read moreprovided him over the years, and their facility at Carnes Crossroads is equally great. Some healthcare facilities here clearly just push patients through and you barely get 5 minutes of the doctor's time. You won't get that at Carnes Crossroads Primary Care, or any MUSC facility for that matter. Dr. Bigelow was highly recommended to us. He has very good bedside manner and I appreciate that he actually takes the time to listen to what is going on. Plus the MUSC MyChart app is very useful for tracking test results and for communicating with your healthcare team. The only problem that I have is that everyone else in the area must be going here too because it's near impossible to get a same day appointment. I was told if you are sick you can almost always get an appointment same or next day, but I'm not sure how accurate that is. For example, my son has a possible infection and called 8am Monday morning to schedule an appointment and the earliest they could see him was Wednesday at 4pm. So it's kind of a catch 22: you'll great health care here but only if they have the time to see you. Even with that, I highly recommend going here.

9313 Medical Plaza Dr. office is a hazard waiting to happen... waited a month for my prescription…read moreto be called in because of inadequate staff. I am an active cancer patient needing my medication. I was left for five days without it. I spoke to the manager, Catherine who really couldn't give a crap.. then when they finally called it and they called it into the wrong when I called note to them the proper pharmacy to send it promised they would send in the medication as I had no more left and no one called it in so I was left five days without medication Monday morning. I called the office again. I asked to speak to the manager the prescription was filled month later. I am calling the pharmacy for a refill as I had four refills on the medication and the pharmacy tells me that the prescription was retracted. I called the manager at this office again who told me that I called the office to say I was which is a complete false accusation. I didn't call anyone. She told me. I should go to another office and hung up the phone on me when I asked her who she reported to. ... this office is a hazard and it's run like a circus.!!!! I do not recommend

If you are vaccinated and have COVID symptoms you can be seen in office but if you are not…read morevaccinated and have COVID symptoms - you must do TeleHealth. They will state that is not true, but IT HAPPENED. When the PA was asked "So, if I had been vaccinated I could have been seen in the office?" the response was "Yes". They obviously aren't knowledgeable when it comes to COVID and the fact that vaccinated people can get COVID and spread to others! So, the discrimination begins!