I went through the drive thru and my order was taken by a robot. I wouldn't have had a problem with that except my order was wrong. When I ordered my drink a real person actually intervened just to tell me that the drink I wanted was out so I picked a different one and somehow the drink never ended up on my order. The robot also double my order and thank goodness the lady reread the order to me. Oh and it forgot my avocado ranch. The food was okay... read more

Everything, including the assistant manager at night and the general manager. The food is gross because it just is, and there are no changing tables in the bathrooms for the babies to get changed on. read more

This location used to be a go-to especially in the late night as many people were leaving work, bar or the club. There was a point where they mysteriously locked their doors and shut down for a couple months. Not sure what was going on, but there was plenty of speculation floating that I won't discuss here. You can Google it or look for articles from the Sun Journal. The quality of their food has gone WAY down. The staff doesn't give a care about anything and look miserable when they are working. It's disappointing that a franchise owner could allow their store to get to the point where 1 and 2 star reviews are what the norm has become. It's obvious the GM doesn't care about public opinion, because they do nothing after receiving online or verbal feedback. They sit back, collect a paycheck and expect that the problem should fix itself or the number of complaints does not out weigh the number of customers who continue to frequent this location. I would prefer to go to the Lewiston franchise, but that is only because it's also a KFC. read more

Expensive for really mediocre food. Used to get tacos for 60 cents. The drive through service was quick, efficient and polite. Just not the way it's food used to be. read more

This location has really poor reviews but I was pleasantly surprised. The staff were friendly and the service was quick. The food was, well, Taco Bell. read more

Terrible, terrible service. Took unbelievably long and then the chicken in the burrito was hard as a brick. Literally could not break it or bite into it. I didn't even know it was chicken. 30 minutes later and still sitting here waiting for them to make it right. read more

Drive thru took forever to give me this garbage. Didn't get our drinks. Ignored when we went inside, so I reached over the counter and got my drinks myself. Only way I'd go back to this location is with a roll of yellow CAUTION tape and biohazard stickers. Easily the worst I've ever experienced, and I go to Taco Bell *expecting* trash food, but I don't expect to have to throw it directly into the trash. Do more than avoid. Their product is not fit for consumption and the franchise should pull their license. Shut it down. read more

Taco Bell - Burrito smaller than my hand. I'm only 5'5". - Fast Food Near Me - Auburn, Maine

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Everything always takes too long like it's been years and it's still so slow it's been a half hour and nothings even begun prep AND it was ordered online AND its 7:30 at night AND they're never busy AND we've gotten food here a couple years ago and tried to see if anything's changed tonight cause we wanted a QUICK fast food take out for pickup and they still suck years later at timeliness I hope they get a better manager at some point cause this has been this way for literal years and I'm pretty sure everyone locally knows not to go here for the reason. I'm so fed up we're probably gonna not even wait and get a refund it's that bad smh this place has gotta change for real for real we're pissed off and they aren't pleasing anyone by the other reviews I see on here.......... So disappointing like come on read more

I have, in the past, been a fan of TB. A guilty indulgence of food that is not really good, but sometimes hits the spot. This location has an updated furnished interior, and has potential to be a good spot. However, service is the worst I have ever experienced. I used the official TB app to order ahead for a quick pickup and go. Apparently this store has troubles being a participating location and interacting with the official TB app. They are hostile toward customers who use the app. Beware... read more

Customer service kind of trash, if you're always messed up, they just look at you like what do you want us to do about it . And when you give simple directions that are step-by-step and not too complicated, they still mess up. Not impressed and it's not the first time read more

I ordered the cheez it crunchwrap supreme and on the ads it's this giant cheez it inside, but in reality there were like 4 normal sized cheez its all on one side of the crunchwrap. They also forgot my extra sauces that I paid for, and the burrito had no sour cream that it's supposed to come with. The nacho fries were also ridiculously small. Not worth the money read more

If you don't have to wait at the drive through speaker 10 mins you're lucky. if they get your order right, your lucky. if the employee putting the lid on you drink doesn't have brown under their nails, your lucky. If you pay for a large freeze drink but after they take your payment they now find they have no large cups... I went there tonight, 8:00 pm sat at the speaker 10 minutes. someone comes out and says have they not told you, drive thru is closed. why ? it's 8:00 pm on a Saturday. do better TACO BELL! read more

service was so fast! ordered a lot of food and it came out to us within minutes. this taco bell is the best out of the others i've been to.

if I could give a zero stars I would after waiting almost an hour in the drive through (NOT AN EXAGGERATION) I just drove away. Taco Bell staff get your sh*t together. read more

Maybe the worst Taco Bell in America. 3 of 3 orders wrong on different occasions. Finally wasted enough time to waste some more on this review. I love Taco Bell. Avoid this one though!!!!!! read more

I would give a 0 if I could. Sat for 15 minutes while my order was being made. Turns out it was sitting under the counter the whole time. Got the food home and it was disgusting. Cold, slimy and left an awful taste in my mouth. I threw half my order away. Very dissatisfied. I hope we don't get sick. I wish we could get our money back. $70 is a lot of money for the nasty "food" we received. The counter girl was the only one who knew or gave any care about what was going on. She even had to ask the kitchen crew to watch their language at one point. I was the only customer in the lobby. I'm not only disatisfied I'm really angry. They were not busy and there is no excuse for the product that was given to me. I will NEVER waste any money at this place of business again . read more

The location was unsanitary. The location messed up on our order and didn't substitute the whole mistake. The service was rude. The food tasted nasty. Never again will I come to this location. read more

i've been waiting for over an hour! And the food is cold. And it sucks

I have never in 44 years witnessed such customerless service. Avoid this restaurant at all cost. Chipotle is more expensive but at least their app will not let you down. read more

I haven't had taco Bell...or any real fast food in AGES! I now remember why. Over priced, crappy service and tastes like dog food. I guess that's what I get for fast food. Sorry..I guess this might not be the best review because this isn't a "normal" for me. read more

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This is the WORST fast food establishment I've ever been to! Forget the fact that my order was missing something, as it always seems to be from every Taco Bell on the planet, but when I drove back to ask for my missing item, the woman in the drive-thru window (a blonde, white female, didn't get her name unfortunately, but she claimed to be a manager) called my fiance and myself "a**h****s", told us she "didn't give a sh*t" what we wanted, and told us to "f*ck off".. those were her exact words! I'm mortified! I've been working in customer service all my life, and I would NEVER think to use this kind of disrespectful language towards an upset customer. I don't care how busy you are, this is your job. I will never use this location again, I recommend that no one else does, because you won't receive what you pay for, and I also recommend this employee be reprimanded. She clearly doesn't know how to be a professional. There's a taco place up the street from there called Margaritas, you're better off going there. Smh... read more

I have been there a couple times and it seems like they always give me the wrong thing. Or forget something.

Well tried TB a few weeks after their Grand Opening wasn't that good, the items were light and flavor off! Return today a few months later same experience, I won't be returning. I don't know who owns the franchise, but I have eaten at many TBs in the past,but this one is way off from typical TBs!!!! read more

Oh my gosh, horrable service, food nasty. Taco shell broken in two spots AND IT WAS EVEN ON A TRAY. Employees werebtalking to each other, had to say excuse me three times to get attention just to order. Like half a dozen pieces of cheese on the taco. Meat was cold and tasted off. Got pintos and beans, was cold. Lettuce was hard core chunks. Just horrid. Been to out of state Taco Bells. Nothing like this. Everyone including management for allowing employee behavior like this read more

This place is a rip off , and they know it because they NEVER answer the phone & removed all reviews under the Facebook tab on their page. It would be one thing if they returned your money for multiple items you paid for and didnt get, but NOPE. The owner is clearly ok ripping off the public. I ordered in the app for the first time in years, first order at this location. It was pretty cheap, but still, 3 items totally excluded from the order. Including a drink for a combo.. WTF. How hard is it to read "Large Pepsi" or at least stop charging people for Cinnamon Twists if you're going to short them on everyone's order (which seems to be a common complaint in reviews on DoorDash also ) Tried calling. And the 207-520 xxxx (cell phone!) just rings and rings and rings.. I would hate to be an employee and actually need to call! But I'm sure they have a private number this owner refuses to publish . That tells me they know all too well & simply don't care who they scam. Plausible deniability.. Don't go to this Auburn Taco Bell. Go to Lisbon Street if you must but this place is run by thieves read more

If I could give a negative amount of stars, I would. Ordered through doordash, and went to this location to pick up myself around 6:30pm. Waited 50 minutes in the drive thru (dining room not open,) while seeing multiple employees sitting around the dining room on their phones, looking out the window at all the drive thru cars, not working. We called this location multiple times (wanting to check if we could pick up inside to avoid the long drive thru wait,) however the phone just endlessly rang. Clearly answering the business line is far too much for them to handle while sitting in the dining room on their cell phones. When we finally get to the window we are told "we don't have your order on our screen there's nothing we can do." We were not offered an apology for our long wait, we were not offered to place another order.. We were offered no customer service what-so-ever. We even had to ask twice if we could just place another order since we had already wasted near an hour in their drive thru, but the rude employee just kept repeating "there's nothing we can do." Incompetent employee #1 then put on another employee, probably someone they had to drag off their phone in the dining room, who also just continuously repeated "your order isn't on my screen there's nothing we can do. Again, no apologies, no empathy, no offer of potential solution. This is the lowest of the low as far as customer service experience goes. This franchise should be shut down, turns out per hundreds of other reviews this is just a standard practice of this location. I cannot imagine running a business this way, how mortifying. Trash employees are a direct reflection of trash ownership. Do better. Our family will never be back. read more

I would give Taco Bell a better review if their hired help wasn't so terrible. Slow and kind of stupid wraps up my thoughts on the Taco Bell staff, oh, did I mention friggin lazy and don't give a shit. read more

It seems like they don't care about customized orders. My requests have been ignored every time I've gotten takeout. Last time my burrito was about as different from what I ordered as it could possibly be. It didn't even match the menu default description. Lettuce instead of rice? What's that about? Every time I ask for chicken and they give me beef. The food is decent if you can get what you want, but I always get home and find that I didn't get what I asked for. How disappointing! Not going back anytime soon. read more

Wrong order EVERY SINGLE TIME! Poor guy in window was nice but clearly having a horrible time sweating and wiping his head with his hand then touching the rim of my cup. No sauce unless you ask. Get a dozen tacos? Ask for sauce and you will be lucky to get 3. read more

Taco bell will get 1 star because it as low as I can go. Walk in stand at counter 15 mins before my order was taken. No one in front of me. I place an order another 15 mins. 3 cold tacos. Soft tacos all cold meat not even warm. Taco shells all ripped. Even the mountain dew was watered down. Don't waste your time if you are in a hurry don't stop here. Keep on going. You can cook good tacos at home in this amount of time and it will be hot read more