My first visit: soda machine was down so they upcharged me for a slushee. Person at the window was rude. Second visit: when I pulled up to grab my food items, they gave me the drink with no ice. Never mentioned the ice machine was broken. However, she did tell me to have a "blessed night". Avoid this Taco Bell. read more

Ordered 3 regular tacos. Got home in Berkley all were cold and so soggy on the bottoms that when taken out of wrapper they just split open with all the cold soggy insides flipped out. How hard can it b to offer a fresh warm taco? read more

peggy provided a wonderful experience! food was fresh and hot! thank you! we will be back

Went in to do a carry out today 8-13-2020 and the employees were not stressing their mask or wearing them the wrong way (not over the nose). Can't tell you how the good was I just walked out. read more

This is the worst Taco Bell in Michigan easy. They consistently mess up orders, are rude, and clearly do not care about customer service or food quality. I have been missing items 3 orders in a row. Just when it seemed like they may be getting their act together with decent quality food items and average customer service, I am told that I cannot place 2 separate orders in the drive thru. Seriously?! Just 4 days prior I placed two separate orders, as I had been doing for months! AND they had no other cars in the drive thru. So I made one order, then CIRCLED AROUND the restaurant back to the drive thru and placed my second order. Again, I've been able to do this for MONTHS, but now, out of no where, cannot. When I inquired further the cashier said her manager wouldn't let her. Also worth mentioning: every time I go here I am prompted to fill out a survey online from the receipt. They are very insistent on this EVERY TIME. However, this time, I was given no receipt for both orders so I could not comment on how horrible the service was! Honestly horrible when you know how bad your service is and you try to hide it. I hope this Taco Bell becomes more customer friendly, it's annoying driving farther just to go to another Taco Bell that doesn't suck. read more

I'm pretty sure the kid at the window was on drugs came up to the drive threw tried to order a qeasoredo and she told me I could only order it on the app okay so I did as well tried to order there new spicy Doritos locos taco a quesadilla and some Diablo sauce then pulled back around and was told they hadn't received my order so I asked them to refresh there system then they told me to drive around the building again witch I was consistent that I could see it on my phone and she said they still hadn't received it so I canceled the order and reordered it and then when I got my order I didn't get the tacos or the hot sauce I ordered and got a really bad attitude and after they handed me the bag they wouldn't come back up to the window to fix my order 11/10 not going back to that location read more

will make up an excuse to not serve food. system is always "broken" do not fall for their lies. "come back in 5 min" until you give up and go home. read more

There stupid system wants to go down outta no where when I want to get something but when I don't it somehow works which is werid but okay I'm sick of this upgrade or shut that place down read more

Alright, so I get it that each Taco Bell is a franchise and they can set their prices however they like. But the going rate on a bean burrito in the current market is either 89 or 99 cents. More likely the latter. I cannot seem to wrap my head around the fact that this location charges $1.49 for a simple bean burrito. WTF? I would even feel sticker shock seeing that ridiculously marked-up price on the menu in a mall or even an airport. So what is this places excuse? It's just a random nothing-special TB on Coolidge HWY in the Northern Detroit suburbs. Not even much nicer than the old location down the street which it replaced a few years back. So once again I ask, what's their excuse? This particular franchise owner is completely missing the point of why someone would want to eat at a Taco Bell in the first place. Let alone why someone would want to order a bean burrito from a Taco Bell. It's not exactly great food. It's Cheap and it's Fast and it's Serviceable. If you fail on any of those three criteria then you Fail. Period. I say "Boo Urns" unto you, Berkley Taco Bell. My shit doth stinketh as much from you as from any other locale. read more

Yes this TB is over priced, I think every item is 25 to 50 cents more. And no theres nothing special about this place your typical ff tb. I hope there paying there staff good. Because the pricing is stupid. Come on Berkeley Taco smell. read more

This review is based purely on the quality of food. I live down the street and have been coming here for years. Although the costumer service has been especially friendly the past year, the quality of food has seriously been lacking. Almost every order is missing something I paid for or not fully cooked. The only thing I feel safe ordering is chips and salsa. I tried for guacamole with my chips today and even though I was charged for it...I don't receive the guac. I also ordered a chicken quesadilla which was grossly undercooked. I ate a piece, my dog ate the rest but refused to eat the last piece. Heads up! She usually eats anything. read more

Taco Bell - Eww - Fast Food Near Me - Berkley, Michigan

The service was horrible!! They gave us the wrong order and when I asked for the right items they caught an attitude with me and said they gave me the correct order, I had to unwrap and show them that the items were wrong, the the manager started yelling at me . Horrible customer service!! read more

Perfect tacos! My wife and i are sitting in our car right now eating handcrafted masterpieces of meaty decadence as we stare into each others eyes. I got the large mountain dew and asked for fire and verde sauce. They put it all in the bag. Bravo. My wife smiled today. read more

Taco Bell - Yummy! Perfect taco! My wife loves cheese on her taco! I love putting sauce on the edges before i munch on my favorite snack! - Fast Food Near Me - Berkley, Michigan

You guys really messed up, and now you're really going to regret it after reading this review. I just got back from this Taco Bell and had a horrible experience. When I placed my order, I saw that there was a $1.00 mystery charge on the screen, which I can only assume was for my ice water. I didn't know what it was for, so I asked. They told me that the charge was not there and that it simply didn't exist. I told them that I saw it and also wondered to myself why they were already giving me attitude, since I was keeping my cool the entire time. Then I heard an extremely unprofessional employee (which I later found out was the MANAGER) get on the mic to bark an order at me to pull around to get my food. I refused and asked again why they were charging me an extra dollar. Both employees told me to pull around again. So I did. When I pulled around, I was still quoted for the original total. I asked for a receipt of some sort before paying, to make sure I wasn't getting over-charged. They refused. The "manager" stormed to the front and acted like I was trying to rob the place or something. Her attire was filthy, as if she just mopped the floor with herself instead of taking a shower. I asked again for some kind of explanation and eventually gave up and drove away without my food. Look guys, if there really wasn't a mystery charge and I was just seeing things because I'm delusional, then that's okay. I'm willing to give you the benefit of the doubt. But don't treat your customers like shit. Want to know why? Because the internet is written in ink. I was only asking a question. My advice is to STAY AWAY from this Taco Bell, until it goes out of business. The end. read more

This Taco Bell is lacking. Every time I come here, somehow my order gets messed up. A few months ago, I ordered a taco and all of the toppings were on the outside of the shell. I don't even know how you do that. read more

The food is Taco Bell food. A guilty pleasure consumed in moderation. What really impresses me with this location is the super friendly service. You even get a mint with your order. The also have greatly improved their accuracy of their orders. I should note I have never eaten in the store so I'm reviewing the drive thru only. read more

Email I sent to the customer service email that keeps failing...which was posted on the window: Good Afternoon! We just stopped by for lunch at our neighborhood taco bell, and I wanted to follow up with you regarding my cheesy roll-ups. Part of the reason franchises are so successful is because of the consistency we have learned to expect, which is what brings up back time and time again. In short- these were the worst cheesy roll-ups I had ever seen...as there was practically no cheese, it wasn't melted, and they weren't even rolled up. I love to get these warm, soft, and steamed to a melty, gooey goodness, and these were a total let down. I'm not looking for anything in return, but I wanted to let you know that your restaurant was delivering sub-par food to loyal customers during a busy lunch hour today. read more

Taco Bell - This is supposed to be a cheesy roll up? It's folded, hardly any cheese, and not melted. - Fast Food Near Me - Berkley, Michigan

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I get it covid has made everyone's life more difficult and we have all had to adjust our normal routines because of it... that being said when you say you're open till a certain time... be open...! 3 times in a row I've shown up at least 30 minutes before "close" and have been turned away. I'm happy to give the benefit of the doubt when it's due but why list your "updated covid hours" if you won't honor them? read more

I've been in the drive thru line for 20 mins... still don't have my food. How is this place still open? The incompetence is astounding!

Mexican pizzas always have a chemical taste. Only from this location... staff not friendly either. Prices are oddly higher than other Taco Bell's also. read more

Sure they can greet you friendly but can they get ur order right? No... not at all Clarified order of no meat no cheese crunch wrap... they put cheese on it. Went back around for the correct order ,,, they then put meat in it. Didn't bother with a third time. read more

I had the worst experience ever. I went through the drive through (lunch hour) on my way home to GR. I got to the window, asked for Fire sauce (got Hot) the girl was in such a hurry giving me my bag and saying thank you that I didn't notice I never got my drink. I was 10 miles down the road before I noticed it. I got about 3/4 of the way through the order and started digging for sauce when I felt something Weird, I pulled out the food preparer's gloves from my food bag. Needless to say I am officially "Taco Belled" out. I contacted the store and talked to Courtney who offered a free lunch and said they were busy that's why everything was messed up. I wasn't worried about the drink, sauce or service, the gloves in my food were the issue. read more

Taco Bell - Here's the gloves that were in my food - Fast Food Near Me - Berkley, Michigan

i shouldn't have to review a fast food joint but here goes nothing. i ordered on the app because lets face it, i hate talking to humans. i got a chicken quesadilla and a chalupa supreme. my food was good, no complaints there. however, the service here sucks. we told them we had a mobile app order, and that was the end of the conversation, literally. we got to the window and the girl did not speak one word to us, at all. she opened the window, gave us our bag and didn't say shit. no hello, no "thank you", nothing. i mean i hate talking to humans too, but come on! YOU chose to work in customer service so the least you could do is thank your customers. first and last time i'll ever go to this location! she even threw a shit ton of every single sauce in my bag, which is fine. but i'm pretty sure she only did this so she wouldn't have to actually speak to us. this place sucks! read more

This the most disgusting taco I ever eat . I've also ordered a half and half tea it smells bleach omg!! I hope this doesn't kill me. I ended threw everything away after I guzzle some of the tea down. I didn't know if I knew I wouldn't taste it at all and the food is bad so bad probably been there for weeks. I hope this people care more about human lives and I hate you guys for doing that to me hope someone stops you soon. read more

The service was excellent tonight, and the Mexican pizza was especially well made. Everyone in the family left the dinner happy. Thank you.

I just left the Berkeley Mi location. Whoever the guy is working the drive thru is VERY RUDE, impatient and KURT! Will be reporting this to corporate. You need to train your employees at this location how to interact with customers. Guess what you wouldn't have your job if there no customers. No one is going to pay you to stand around and do nothing! It's called a job! I will NEVER go to this location again rude rude! Ask for taco sauce he snapped cutting his eyes . read more

This Taco Bell is really bad, the staff is never in a good mood and the food sucks. I do not recommend people to go here. I'd rather go to McDonald's that Taco Bell!! read more

Last time we went it took over 20 minutes to get our food even though there were only 2 other customers waiting. Once we finally got our food it was cold and looked like it was just slopped together, and most of it wasn't even right. We also called the number to complain and never heard back even though they said they would get back to us within 3 days and it's been over a week now. The staff was also completely rude and couldn't care less about customer service or the food they gave us. I normally really like taco bell but I will never go to this location again. It was horrible! read more

This Taco Bell is so unprofessional. I pull up to the window after placing my order and the staff was just yelling and laughing and cursing like they were in the hallway at their high school. There is no reason why I should hear yelling and cursing with the service window closed and my window up. Then they seem to always ask what kind of sauce id like, but never put it in the bag. Other than that, the food is pretty good. Ive been to quite a few locations just to get cold chicken in my chalupa. read more

If I could give 0 stars I would, I'm so disappointed and extremely mad at this location. The drive thru employee said she refused to take my boyfriends order because he was in the passenger seat. So he told the order to his friend and she made a very rude and snarky comment and said they were to leave before she called the police. They left and didn't want to question it because they didn't want to deal with that. But left very confused and honestly I am as well because I've ordered MANY times from the passenger side of the vehicle, and knowing my boyfriend and his two friends they were NOT ever disrespectful or rude to that woman at all. Extremely disappointed with that employee. read more

The employees are friendly and they exercise care when putting the food together. It's meat, cheese, veggies and sauces but the staff is sure to put things together neatly so that it looks how I expect it to look. My experience in the drive thru has been brief because the service is fast. I have not dined in or visited the bathrooms. And I have left on two occasions and arrived home with no sauce in the bag, even though I was asked what kind I wanted and I replied. read more

It's taco bell. This place has improved a lot since they first opened and the service is generally pretty quick.

I have no idea who is in charge of this place, but for the love of God do something please! EVERY SINGLE TIME we go there our order is wrong. After working in food service and working a drive thru, I have a TON of patience for mistakes. They happen. These aren't that. If the order is correct on the screen, then how am I missing not one, but two or three things, when there's only 5 in my order? Half the time the stuffs barely wrapped and opens up in the bag. The cheese isn't even melted on the quesadillas. That's the big stuff. Never mind that the guy and the window is so effing stoned out of his mind that he has to ask me 3 times what kind of sauce I want (fire), then i get mild, or no one seems to have a clue what's going on. Again, as a person with experience, this isn't rocket science. You read the screen and make the tacos. It's not difficult. Either the manager doesn't know, or doesn't care. More likely the latter, since I'm not the only one saying these things. There are 2 employees that are exempt from this, and they probably know who they are lol. No other Taco Bell has these issues. Get it together. read more

Ordered food at the drive thru, as the employee was handing me the bag I asked if this was everything she ensured me it was. Got home opened the bag and half my order was missing, and of course it was all of my food. Not the first time this has happened and it's always the items that have chicken on them that are missing! I don't eat beef. Super annoying I'm not going to drive all the way back for a chicken taco. read more

Wish I could give a minus rating.One of the worst food places ever. IT'S A PG STY.. Filthy Lobby, Floors and Tables, Filthy Bathroom, Filthy Front Counter, Filthy Floors where food is prepared, also Filthy Counter tops where food is made .Food Prepares use No Gloves. Saw Employees go out for a smoke break and come back in and go right to work without washing hands. Have made complaints to Taco Bell. Seems like they don't care. Terrible Management team and Horrible District Manager, Would suggest if you do eat there have a lot of toilet paper ready for use. This place NEEDS A NEW OWNER WITH A WELL TRAINED STAFF. ALSO NEW DISTRICT MANAGER. Until that happens I would AVOID THIS PLACE FOR YOUR OWN GOOD. read more

Silly to rate a Taco Bell, I know, but this place has the most amazing staff ever! They are always in super great moods and go out of their way to be beyond courteous. They provide prompt service and my order is always right. More often than not, they throw in unexpected and complimentary food and beverages for no reason other than to promote new products and to brighten your day! read more

After hundreds of years they changed the tostado, which is the only thing I eat there, it is just horrible now. Plus it took 15 minutes to make, in an empty store. Not nice. read more

By far the worst service I've ever had at any Taco Bell EVER! There was literally nobody else in the entire restaurant and no customers in the drive thru lane and it took 20+ minutes to get my small order. The staff was clowning around taking their sweet a## time. These are prob the same people who feel that they should raise minimum wages for fast food employees. They were being loud and obnoxious and the "Manager" was joining in. Whoever owns this particular franchise needs to reevaluate the current state of the staff because I was embarrassed for them. Also, it wasn't until I got home that I realized my order was wrong! Such a disgrace of an experience. read more