It's Taco Bell. I was nearby and wanted to try the new chicken nuggets. Sounds like they are better than McNuggets (low bar.) Ordering is at kiosks, a bit more makeshift than McD's. No nuggets. Just not at this location, or not in Ohio yet? Dunno. So I got a Nachos Bellgrande. Always eat before grocery shopping. It was decent sized. Plenty of toppings, except guacamole- I added that as an extra, 70 cents I think, and it was a pitiful amount. Oh, well. Grab a fork and napkins, you're gonna need them. It was fine. Sustenance. Not exactly cheap anymore. The place was small even for a Taco Bell, but clean. Service was fast and friendly. Bathrooms are out in the entry hall. Easy parking and street access. read more

Gio the manger, blatantly agreed they messed up but refused to remake the order or give me a refund. Also refused to give me the name of the cashier whom messed up my order so I couldn't. I asked for 8 tacos 3 soft and 5 hard, with meat, cheese and rice. They didn't put meat on all of the hard tacos then sold me that for 33 dollars. I'll be calling in the morning to speak with a supervisor bc this customer service is awful! On top of that the lady whom was working the cashier obviously wasn't doing her job to the standard the store needs. 33 dollars is thief in this economy! I believe the order may have been Macy! As it is the name on the receipt! I hope they have some sort of discipline for cashier messing up then refusing to fix service! read more

Taco Bell - Fast Food Near Me - Hilliard, Ohio

All through drive thur meni still displays $9.00 deluxe box, discontinued.. New meal will arrive in next days... Very disheartening that fast food that keeps raising prices, can't help keep me in correct or discounted meals available.. read more

The people are nice but I literally just came back from order three grilled cheese burritos and they didn't grill cheese on the outside but also they didn't put a single bit of cheese in any of them my also they don't have sauces out by the straws or anything you can order the sauce just don't expect them to actually give it to you. No longer going to this specific location. read more

I love this Taco Bell in particular. Fast service, friendly staff, and they always get our order spot on and it's delicious. PLEASE give my man Alfredo a raise he cooked our meal today and it was fantastic. read more

Drove 20 mins away for them to forget my nachos the biggest one to go in the bag for the 5th time I'm tired of this place they need to be closed down try to call and they hang up and turn phones off read more

Do not eat at Hilliard Roam Taco Bell. Chulupa shells were hard and had mold! I will never eat at ANY Taco Bell ever again. Disgusting. read more

I Hate these kiosks. You are so short staffed. A lady asked nicely to open the bathroom door for her child. FINALLY Guests started yelling to the staff the kid finally got in. IVE BEEN WAITING A HALF HOUR FOR A DAMN TACO. Can't even leave because I already paid this is bullshit. The kids behind the counter are trying their best to keep. Hire more staff. read more

I tried ordering at the kiosk twice to eat in the dining room and had errors both times when trying to checkout my order. I then went to order at the counter, but no one was manning it. Someone came from the back and asked if I needed something, to which I said "yes". He told me he couldn't help me and the person who could was in the restroom. The person in the restroom returned three mins later and took my order. It took 24 minutes to receive my food and I was missing four items. I waited 15 more minutes to receive two beef chalupas and two cinnamon twists. The staff had NO sense of urgency and the "manager" was unapologetic, almost mad at me for being upset and coming up with excuses for why the service was bad (understaffed, new job, etc). They told me the that could not process refunds because the only person that could do so was not at the restaurant and had to drive in from 20 mins away. There were three other groups waiting for food that somehow disappeared from the order processing system at the restaurant. The situation got so bad that the "manager" threw his hands into the air, told an employee to lock the door and stop taking orders inside the restaurant, and then presumably went to his office. I did not see him again. This all happened at 7:30 pm, well before the dining room was to close. The biggest issue I had was that this Taco Bell used to be efficient and hadn't messed up any of my orders in years. I liked the design of the interior and felt comfortable eating there. They have since redesigned the entire restaurant and it now is white, cold, and boring. The staff is all new and don't seem to care about their jobs or pleasing customers. To top off the whole experience, my credit card was still charged even though the kiosk order was unsuccessful and didn't show up on their system. I may give the location another attempt at good service in a few weeks, but overall this was the worst fast food experience I have ever had. read more

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I don't know what happened, but this place got rejuvenated. Guy at the register was friendly and responsive, tacos were perfectly made, no crunching or deconstruction, tasted great and it was very clean, good on the staff here, definitely recommend. read more

Ordering was quick. Food was as expected. The cheesy rice and bean burrito had a bit more kick than normal, seemed to have extra sauce.

Waited in line for an hour for a mobile order for them to tell us to go inside the restaurant to get our food after we had already tried and they refused to serve us. read more

This Taco Bell is continuously horrible food and service wise. We have tried this location multiple times and it gets worse each time. We tried to be helpful and use the app so we could *hope* our order would be correct and we have been pulled forward to wait- no one even brought our food out and we had to go back through the drive thru and another time they pulled us and didn't bring us the right food or all of our food. The manager even brought the food to my car and said she checked it? I called back and they were pretty rude and acted like i was an inconvenience because I wanted to right food and all of the food we paid for. I was going to go inside and talk to them about my order because they have posted that the inside is now open for carry out only, but unfortunately they kept all of the doors locked so no one could actually go inside anyways. Needless to say I would strongly advise going to cemetery or broad street instead. Not worth the time or effort at this location. read more

I don't usually have an issue with this location & my problem could have easily been solved over the phone but after calling this location 74 times I was unable to get ahold of anyone. I was given two wrong burritos with my order & was not given a receipt. I just want to make sure I wasn't over charged & get my correct order but I am unable to contact anyone here. If you use this location...DONT LEAVE THE WINDOW WITHOUT CHECKING & OPENING EVERY ITEM! Very disappointed with the lack of customer service. I should not have to drive all the way back to the restaurant & wait in line for issues like this to be resolved. read more

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Ordered on the app to make sure I get my orders how I want them and correct. Everyone always jokes that Taco Bell is the worst for getting your food and this experience proves why. Didn't get my chalupa and when I asked for no ice they said no problem, and then put ice in my drinks. Staff obviously doesn't care and the food I did get in the first place was cold. My new least favorite Taco Bell location. read more

Taco Bell - Cold food! - Fast Food Near Me - Hilliard, Ohio

Had a rude experience today. Came through the drive thru and got yelled at by the employee. She said "what you want"? Seriously that was irritating. She rushed me through the whole ordering process. When I got to the window to pay she snatched my card and asked me did I want sauce with a attitude. I said yes I would like Diablo. She was talking to someone in the back and ignored me completely by dangling my bag out the window. I grabbed it and drove off just to see that she didn't give my sauce. Not one. I asked for my food to have no ranch and it has ranch. I asked for Doritos taco and got regular. It's just so irritating when you don't get what you paid for and it was not a pleasant experience. I will never go back here again. read more

Taco Bell - Ranch on the taco that asked to not have ranch. Plain taco not Doritos like I asked. - Fast Food Near Me - Hilliard, Ohio

I pull up at 150 they close at 2 I get a prompt on intercom we closed with 10 min left and a restaurant full of employees us third shift guys really get the short end of the stick get like White Castle and Waffle House and become 24 hours ain't like they do nothing in there but play on they phone Anyway read more

Every time I go to this Taco Bell they forget to put some of my items in the bag. I check every time... and what do you know, I'm always missing something. That happened this trip, but I'm also very disappointed in how much shredded chicken is in my mini shredded chicken quesadilla... for the whole wrap, it looks like there is one lousy scoop of chicken. read more

Taco Bell - I ordered 2. One is opened, the other is not. Mini shredded chicken quesadilla - Fast Food Near Me - Hilliard, Ohio

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Dirtiest Taco Bell I've ever been in. Will definitely never be back. Pics are just a taste of how bad it actually was. read more

Taco Bell - A manager was sitting about 6 feet from this and never once made any effort to clean it before heading back behind the counter. - Fast Food Near Me - Hilliard, Ohio

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I know it's Taco Bell, but I was really taken by surprise today by how great the food looked and tasted and how nice the employs were. Eesha took my order and was so sweet and helpful. read more

Taco Bell - Nachos and cinnamon twists. Yummy! And perfect presentation a - Fast Food Near Me - Hilliard, Ohio

It's pretty pathetic when you go to a Taco Bell for nothing more than a beef burrito with cheese and you get something with cheesy slop and tortilla chips in it . Should have known after my last visit for a crunch wrap that had no meat in it, the next visit would suck as well. read more

Don't know how to explain it besides it's Taco Bell. You've been in one, you been in them all. Same menu, but this place was clean. I do love the fact that we dined in, the manager came to us asking if our food and everything else was ok. read more

Taco Bell - Inside Rome Hilliard Taco Bell - Fast Food Near Me - Hilliard, Ohio

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Driving home and was really craving Taco Bell. Was worried about the ratings but all local Taco Bell's were rated like such. Looked up the Taco Bell we always go to back home and was rated the same. Took the plunge and guess what? It tasted like regular old Taco Bell! read more

Not happy!! just got a quesadilla from here. Not only was it cold, there was no sauce and barley only filling.

Delivering on the right order seems to be quite the challenge here, had this issue both times I've been here. I even mentioned it was wrong the second time and they made me pull back around, pay for it again and STILL got it wrong. Just my experience though read more

This is one of the worst Taco Bells I have ever been to. 1 - We ordered the #3 crunchy SUPREME taco combo and it didn't have any sour cream or the tomatoes. 2 - Then the tacos were at the bottom of the bag, CRUSHED by 4 other burritos stacked on top of them. 3 - The tacos were crushed, greasy and the shell stuck to the paper. I had to eat them in a bowl. I would love to post pictures, but yelp doesn't allow them with reviews. read more

They always close early...... it will say their open and workers will be there but you pull up and you get a automatic message

About once a year I come here, and I remember why it is only once a year. I love Taco Bell as it is my $3 guilty pleasure but this one is awful. Slow ...wait for it.... slow service makes this place unbearable. It has not changed over the years. Back in my college days, I came here more often than now and it was the same. The workers either are always new or just hate their minimum wage job. I would go the one on Cemetary (decent service) or West Broad (not sure of service) even though they are further way. Maybe the Pizza Hut/Taco Bell is the cause for slowness. read more

So I wanted something quick and easy to eat while driving n this is what I got!! Thanks Taco Bell for wasting my time n $$$. read more

Taco Bell - What a mess! - Fast Food Near Me - Hilliard, Ohio

The workers are the most unwelcoming people on this planet they're so rude they mess up my order every time when I order they sigh and give me attitude and then when I'm at the window they check me up and down and talk poorly about me like you ain't a dime either clearly they have issues sense they work at taco bell maybe check that attitude and my order before you check me. the workers need better attitude and better customer service go to the taco bell on Cemetery rd they are kind and welcoming. read more

I really don't understand some of the negative reviews for this Taco Bell. Every time I have gone they have been fast, friendly, and order was correct! I can't always say the same for other area locations. read more

Don't come here, it's the worst Taco Bell I have been to. Been here there times the always for get something, if can get this place -5 stars I would. read more

Awful. Food clearly sat out all day. The food was as warm as the puddle of ice cream resting at the foot of a young child who has fallen asleep at the pool with his cone, as fresh as JNCO jeans and as tasty (as much as Taco Bell can be) the 2005 McDonalds filet-o-fish that someone thought should be freeze dried and opened like a time capsule treat. Would recommend licking the pictures on the windows instead of eating the food. read more

Giving this place a 1 star simply because while I was waiting for my food the "female" (can't really give her credit considering she really had zero class at all) was talking about how she "shaves her privates" and was asking the other female in the drive thru with her if she shaves her. Like really? That makes me REALLY want to eat my food while I hear you talking about your "privates" Smfh. read more

What a horrible experience. We went through the drive through and they we were out of almost every drink. My husband said his chalupa had a weird taste to it and they forgot this cinnamon twist. The cherry Pepsi tasted nasty. Stay away from this Taco Bell! read more

Consistently one of the worst Taco Bell's I've ever been to. Sitting in the drive thru for 30+ minutes is absolutely unacceptable. Especially when I ordered via the app. read more

Like my tip states, this Taco Bell will mess your order up 90% of the time! That's a promise.

100% pissed off is the only way I can describe how I feel. Instead of remodeling the Taco Bell for the last 3 - 4 months they should have just tore the damn thing down. In all of the times that I've been there I have never had such piss poor service. First, we pull up to the drive through after a 15 minute wait in line - not very "fast food" of you. Second, the young man at the speaker asks us how we are doing and then immediately following, can I get you anything else. After saying what we were going to order, they gave us a total of 15$. We handed over the card and paid and received less than half of what we ordered. Of course, we made the mistake of driving off like normal thinking we had everything. When I realized we didn't we pulled back into the parking lot and tried to go inside to reconcile the order. The doors were locked. We called the Taco Bell and a female individual answered the phone, I told her I was pissed off and I wanted my money back. She asked if I had a receipt I told her no they never gave my one. She told me to get back in line, and I told her no way the line was at least 40 minutes at this point and I was about to piss myself to begin with because of how long the initial wait was and there is literally no way out of the drive thru. She said "I'm going to put you on hold so I can go find your receipt".... She put me on mute.... and just left... I had to hang up after 10 minutes. Then, I couldn't get back on the line with them because it was busy. This person was literally using my phone call to stop other people from calling. I get it, it's Taco Bell, it's cheap it's whatever. You literally get paid at least minimum wage to do this job, and you will probably never manage to make more than that due to the inability to listen or read. To add insult to injury the order was completely wrong. We asked for a Chicken Quesadilla, Mexican Pizza, and 5 soft Tacos. We received 3 Soft Taco Supremes, and a half-assed Mexican Pizza. How do you mess up this FUCKING bad?! I will NEVER go back and anyone that ever mentions going to the Taco Bell in Hilliard will be advised not to. read more

Slow. Messes up orders all the time. The worst Taco Bell I've ever been to. And that's saying something...

Ridiculous. Taco Bell corporate needs to crack down on this weak joint. They always close long before their advertised hours. Had a similar experience to one of the earlier reviews, we pulled in to go through the drive thru and there was an employee waiting outside to tell us that they were closed. Seems EXTREMELY sketchy. What's actually going on in the restaurant when they are "closed" early. So much for the marketing campaign of OPEN LATE. read more