Current staff is excellent. I never had my Luxe box cooked and packed so perfectly before. Great job team.

Waited in the drive through for an hour and a half (mobile orders couldn't cancel and also got blocked in by other cars) read more

Taco Bell - Us waiting in the drive through. - Fast Food Near Me - Ithaca, New York

There used to be a worker that would put a massive handful of sauce in the bag, now they forget every single time. This store needs to figure out how to work with DoorDash. It's crazy you let people pick up an order without at least showing the DoorDash order. read more

Do NOT go there unless you have plenty of time. I ordered on the mobile and arrived there 15min later then sat In the drive thru for 30min. The food was good but not waiting 30min for a screwed up order good. read more

Don't go here they're hours are almost always wrong, they're never open till 1 am and if they are don't expect to get good service. Every time I go an hour in a half before they close and I always get told that they're closed around 11:30 11:45 when it states they're open till 1 am. Taco Bell on Elmira road in Ithaca New York is in need of new management and new employees on top of that they could probably use new ownership. Food quality is usually sub par if that. If I could put zero or half a star I would. read more

I ordered from door dash, it was terrible. The beans were dried out and not edible. The nacho cheese sauce was thick and clumpy. Everything seemed old. The restaurant should be embarrassed. I have some real safety concerns about the food. Save yourself and eat what you have in your fridge. read more

Always good, edible, predictable fast food. Quick service although not thrilled with having to order at a kiosk.

This taco bell was clean and the service was very friendly. The food was as good as you'd want your taco bell to be when you get that craving but for how slow it was I was super disappointed I was missing a burrito. I ordered 6 items and got 5. This isn't the only time this has happened at this specific location. My fault for not checking because I'm usually quite good at doing so before leaving since, again, it's happened before. But I'm starting to question why it is hard to get the whole order complete. When places are busy, or having technical difficulties. Etc, I'm the first to understand but it wasn't busy at all. Just frustrated. Rather go to a different one going forward. read more

Do NOT order ubereats with this restaurant. You will not receive it. You will still be charged when you try to cancel your order (that wasn't made on time nor picked up on time). I even placed my order 8 hours ago to plan for a team dinner. Food was paid for but never received. Even drove to restaurant to get it myself and was told another hour. Stay away. read more

When this Taco Bell is open, it's average... BUT! Of the last 10 times I've attempted to go here, for one reason or another they were not taking orders... The menu is lit up, the lights are on inside, but the doors are locked and no one will take your order in the drive through. I went there to give it one last try tonight, and I sat at the speaker for about 10 minutes with no response.. Well as I finally gave up and pulled around the drive through to leave, two of the employees who were outside laughed and pointed at me.. (because I waited so long for nothing) For me, this restaurant has gone WAYYYYYY down hill in the last several months. Please get it together and you will have my business back! read more

terrible, waited over 40 min in the drive thru for not that much food. don't come here if you don't have an eternity of time to spare.

I ordered food at this location on uber eats earlier tonight. We waited an hour, and had countless drivers cancel. We were then informed by our driver that the food had already "gone out" 20 minutes prior. We had clearly not received our food, presumably meaning it was stolen. We were then put on the phone with the manager who refused to remake an order that was STOLEN. Understandably, we are all victims of circumstance however as a manager, it is your responsibility to remake food when an order is stolen on your accord. Overall this was extremely unprofessional and inconvenient considering this was over an hour process all to never receive any food. read more

We tried this Taco Bell and waited 45 minutes for some of their staple food which usually would only take 5 mins tops. We decided to try it again a month later because everyone has a bad day. Turns out it is the same. We could have gone to a sit down restaurant and gotten out quicker. Food was fine. The restaurant was fairly clean, but didn't look at the bathrooms. read more

0 stars I do not recommended ordering online to pick up. They change your order and take your money. Placed an order and only received half of it due to them changing it on their printed copy to give to me. Tried to argue when shown the online receipt compared to what I was given. read more

This is the worst TB in the world. Constant long waits, rude staff, missing items. Just avoid. I am a long time loyal TB fan and this location has made me consider never going back to any TB. Welp let me tell you about my latest episode at the Ithaca TB...I put in an order like 30-45 minutes ago, made my way to the location, pull up to drive thru, wait about 3-4 minutes and they tell me they are opening in 15 minutes and "got a late start". Now I'm waiting in parking lot. No sorry, we will do something to make it up or anything. This is the worst run business I've encountered in a long long time. Please do something! Oh wait there's more. They finally open, and only have breakfast. So basically half my order is not going to be made. Although I've tried calling Hospitality Syracuse and others to help fix this restaurant, so not expecting anything to happen but want to warn others not to go to this location read more

i waited almost an hour for my food, from going inside. i ordered a crunchwrap supreme with no tomatoes, but guess what, they put tomatoes on it. very slow, and not good. read more

Recently came in here while visiting a friend at Cornell. The restaurant was really clean and the staff was accommodating with my dietary restrictions. read more

If it were possible to give 0 stars I would. I used to love Taco Bell. It took over an hour in the drive thru to get the wrong food. Save yourself some time and money and cook in. This taco bell is as bad as it can possibly be, all of the managers need to be fired and the store should be closed until they are capable of serving the public. read more

People are awful. One manager goes out of her way to tell me that I would get a refund and get my food because I drove all the way down there 30 minutes for a cheese quesadilla with no cheese for the fifth time. How do you not put cheese on a quesadilla? these people are absolutely ridiculous so I called back today before driving all the way down there, the manager who said she would be there was not there and the manager on duty proceeded to tell me that what she said was not true and so I asked him if he could tell his people to put cheese on a cheese quesadilla and he hung up on me. These people are horrible. I don't know about you, but I feel like it's kind of common sense to put cheese on a cheese quesadilla this is the last time I come to this hell hole these guys suck read more

Taco Bell - The Cheese Quesadilla with no cheese - Fast Food Near Me - Ithaca, New York

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My wife's name is "Nicholle" and while we were waiting (forever) for our food a worker loudly said, "This is for the order for Nickelodeon" to which he got a chuckle from his colleagues. I yelled back "Who is making fun of my wife's name loud enough for the restaurant to hear? The woman I assume was a shift manager said "what are you talking about" then ignored me. Don't go here, it's not worth the assholes. This is the second time I've left this place a nasty review. I can only just imagine management sucks here. read more

My mom has never been to Taco Bell and I hate to say it but, I was extremely unhappy this was her first (and only, according to her) visit. The drive thru was ridiculously busy so I wasn't expecting the fastest of service. We opted to eat in. The dining area was very unkempt, with every table dirty. Again, they were really busy, i get it. Ordering was easy and although the food came out a little slow, we had high hopes. Anddddd it went bad fast. My grilled cheese burrito was the only good part of the meal. My husband ordered double meat, nope. My mom got one beef crunchy supreme taco, not in the bag. My mom went to the counter to get her taco and was told she had to wait. So she waited, patiently. No taco. I mean, it's a taco from TACO BELL. The first impression was officially trashed. She went back up and was ignored, then handed a taco and it was cold! She was pissed and I know she will never try another Taco Bell in her lifetime. Does she hold a grudge, yes. Oh well. Overall, not a good idea. We won't be back. read more

This taco bell is incredibly understaffed. We've gone a few times now and the lobby is randomly closed, so the drive thru line fills up. They spend about 5-10 minutes getting each car through the line, incredibly long wait. But this time, we were able to get there with the lobby open, and were excited to eat inside and avoid a long wait. We placed everything in the cart at the kiosk, but just as we were about to hit order, we were told to leave and get in the drive-thru because the lobby would close soon. Completely random, and we were the last people in line, seconds away from placing the order. We then had to wait an additional 45 minutes to get a couple burritos. Sad that this is the only taco bell in Ithaca, because I cannot recommend anyone come here after this experience. I love taco bell, and this is one of the worst experiences I've had at any restaurant. read more

It took FOREVER, do not get food from this location. We wasted 20 minutes and left on a SUNDAY! Theres a moes and chipotle near by, go there. read more

When I pulled into the drive through lane there were 6 vehicles ahead of me. One left, five were waited on, when it's my turn I'm told there's at least a 10 minute wait. Total time in line is 46 minutes so far and still waiting to order. Is 9 minutes per vehicle a good average time? Hopefully the food is good read more

My order was missing the chips and cheese (didn't realize until I was miles away), and for the second time several items were not customized as I ordered on the app. Not happy. I love the product and would like to continue to go there but it is getting extremely frustrating. read more

Every time we come the lobby doors are locked with like 10+ cars in the drive thru. We stay in one spot for like 10 + mins before they can get somebody's order completed. Use your brain. Closing the lobby just makes the rush last longer. Stop being lazy. read more

Worst service I have ever received. This is the second time I have waited over 45 minutes for food. This time I waited OVER AN HOUR for a cheese quesadilla while I watched employees stroll around instead of helping. The same 10 people have been waiting for their food since even before I got here. They clearly don't care about their customers. read more

Probably the worst Taco Bell in America. The dining room is constantly closed. Food quality is sub-par and it routinely takes 20+ minutes for orders. read more

We did an online order and we got a notification that it was ready but when we finally go through the 30 minute long drive thru line they realized they actually didn't make our order. We then had to wait for our order to be made. Once we finally got our order they left out our chips and cheese, forgot the extra chicken and toppings on two of our items, gave us regular pepsi instead of diet, and forgot 3 of our burritos/tacos. read more

worst Taco Bell ever. employees cant even read based on actions nor wanna be at work. most of the time when i order its closed when i get there and same when i online order, whoever owns this franchise sucks as a business owner and clearly cant manage. they've effectively robbed me of 2 orders where I've never seen return from company and genuinely treat you like shit if you go in, don't worry our taxes are paying for their gov benefits since its the scum of Ithaca here, don't even bother stopping on your way through it'll be a 45 min wait. fuck you guys lol read more

Like all of the other reviews, my order that I paid extra to customize was of course wrong. I've come to expect this from Taco Bell though. I also had a different experience with this location where we preordered at 815PM, waited in drive through for 30 mins, just to get to the speaker and for them to refuse our preorder because they closed. I think of the 5 times we've been here, our order was wrong every single time. read more

It appears they only offer drive thru now? We went around 2pm and all the doors were locked; several other customers also trying to get inside and couldn't. So we got in the drive thru line, which was maybe 8 cars deep already, sat there for 5 minutes and the line didn't budge, so we left. I'm pregnant and all I wanted was some nachos! Disappointing read more

In that I am a huge Taco Bell fan, I find the service at the Ithaca location disappointing at best. The last two times I've tried to go, the dining room has been closed. The first time I simply drove away after calling and being told they didn't have enough staff. I wish I had done the same today. After finally getting my food at the drive through, I parked to eat in my car which I hate doing. I discovered they hadn't given me my drink so walked back to the drive thru window where I had to squeeze between a car and the window to get the drink. When I returned to my car, I discovered they hadn't given me any sauce. And then when I opened the cinnamon crisps, I found the bag only 2/3 full and almost no cinnamon. With it being summer vacation time, I can't understand how they can't find some high school students to work so that the dining room can be open. read more

This place is disgusting! Me and a friend went last night and ordered on the app thinking we could get some quick Taco Bell without drama. Not so, when we arrived at around 6 pm we witnessed people being told that the dining room was soon to close "due to labor shortage"and they had to order drive through only. They had what looked to be 5 people in the kitchen which should be enough to keep things going. We sat patiently waiting for about 20 min and was told my order was being worked on. When my order was done I was asked if I was going to eat that in the dining room. I said yeah I am! I've waited a long time and I'm hungry so yes I am eating here. The employee gave me a menacing stare and tried to intimidate me, then proceeded to pace around while we ate our food. Was there maybe 15 minutes got up and left. Later that night my friend was throwing up and I didn't feel well all night. Ithaca health inspectors do your job! Shut this place down! People's health are at risk! read more

Sent my husband to get a few tacos as a late night snack (11:30pm) He waited in the drive thru for a long time and when he got to the intercom to order (12am) , the employee working stated the drive thru was closed (doesn't close until 1am) will not go to Taco Bell ever again read more

the Taco Bell 222 Elmira Road was not good they made a mistake with the food and asked for no Onions it came loaded with onions and cold it seems no one cares what happened to liking what you do and putting a little pride in to go with it horable read more

Absolutely horrible, we have waited for 20 min the last 2 times we have gone there, this last time we left before being able to order. Also the last time we actually recieved food there our order was wrong. It is very clear that the accumulative IQ of the employees there are less then that of a chicken. Im sure all the workers there complain that they don't make enough money, yet they can't perform a task that my 7 year old daughter could do. read more

You guys should really reconsider getting an entire new staff. This store can NEVER make an order correct to save their lives. Once I had a whole damn BOX missing from my order! How does that happen? NEGLIGENCE! On top of that they NEVER put breakfast salsa in the damn order and have now started to put all other flavors of the salsa except breakfast. Miserable people serving half ass orders. Do better! You are in the food service industry, if you do not like it then get a different damn job. Stop making all of your customers miserable because you do not have ambition for a different life!! read more

I was mistaken for my mom that always complains about the beans in her order but on another note, I'm sick and tired of complaining to this Taco Bell in Ithaca because they always mess up my order! So as a punishment, whenever I order something, the portions get smaller and smaller! Here are an order of beans and an order of rice from today! A BITE of Each, ridiculous! This Taco Bell is not great! read more

Taco Bell - Portion sizes are awful! - Fast Food Near Me - Ithaca, New York

Crunch wrap supreme, sub meat for beans. in my hand , livin the dream.. wash it down w Baja blast. all the haters suck my a** read more

Taco Bell - Fast Food Near Me - Ithaca, New York