I would actually use this location if they used the Taco Bell app. Can't order ahead and they have a whacky drivetru. Wish somebody would open up a new location in Kearney. read more

Dont bother eating here, The store manager has no control over his employees, The food is absolutely sub par, you never get the right food or the right price and the one manager that was good at takling care of these types of things is nop longer there, I will never eat there agiain would advice anyone else to just skip this nasty place and it's nasty food read more

VERY ENJOYABLE DINING EXPERIENCE NOT MANY YELP REVIEWS MOSTLY ALL GOOGLE HOWEVER THEY SEEM TO BE A LITTLE OLDER MINE IS FROM A YEAR AGO SO TIME TO GIVE SOME PROPS CUZ I HAD A GREAT EXPERIENCE TODAY definitely an improvement at least on the day shift as far as the quality goes. Kansas City of course hours temporarily now everything has to close at 10:00 for the governor's orders but that's okay. an excellent job well done on Covid standards chairs far as cleaning I came in before they closed last night they were scrubbing the hell out of the floors which was good to see. they does socially distanced have everything marked off very well now there is the separation to limited seating if you want a dime inside they've got everything pretty much put away on the side all the other things. I was greeted promptly and friendly when I came in or did a sausage egg and cheese crunchwrap light on the sauce was fantastic everything was hot as could be very professional two people working a lot of people coming in and getting breakfast here which is a good sign. taco Bell does a really good breakfast it's one thing I can definitely say they give McDonald's a run for their money and the locations that do have their breakfast open. what next door to the pilot side got a cup of coffee I was able to pay for an all right here because this is all pilot staffed. keep up the good work definitely a vast improvement. read more

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I wasn't able to get any food because the customer service is not very good. manger was very disrespectful towards me do not recommend eating here at all. read more

We ordered steak chalupa and even though the menu says $9.49 for steak & $9.49 for chicken they tried to charge us $2 extra for the steak and said it was because steak cost more. If that is the case the should be stated on the menu. The manager RUDELY said I'm not going to argue with you over $2 I told him there's no argument, it's the principal!! After we got our food the order was still wrong, and we waited forever for them to correct it. read more

Taco Bell - Mexican Near Me - Kearney, Missouri

BE VERY CAREFUL WITH GETTING YOUR food from this Pilot taco Bell location. TRIPLE CHECK YOUR ORDER... The customer who went in front of me had an order that was incorrect... the people handling your food a teenagers so cleanliness is questionable. I ordered 3 steak chalupas and got 3 bean chalupas.... i started to check my order but i was in a rush so i left quickly. I called back just to let the manager know that i didn't really care about my order getting replaced, i was more concerned why everyone's order was not correct. Manager did NOT offer an apology and kept telling me she had 4 new employees to train. I told her sumthn is just not right with this taco bell. Either a prank is being played on customers, especially customers of color or sumthn. Be Careful!!! read more

Skip this Taco Hell. Well, unless you wanna wait an hour for some boiled meat tacos or an instant bean burrito. I can't remember last time I had Taco Hell. read more

My husband just got this meximelt for me and it's stuck to the wrapper and is a mess. I guess I have to eat it with a fork. Lol! I really hope they are not microwaving the food. Anyway, it tastes good. read more

Taco Bell - Mexican Near Me - Kearney, Missouri

If only I could give this place ZERO stars, I would in a heart beat. This place is the absolute worst. They never stay open as last as they advertise, and they stop serving breakfast whenever they want. They literally make up their own rules as they go. Not to mention the customer service is crap. They need to shut down the taco bell honestly read more

I went through the drive thru this morning (8/25/2020) I placed my order at 6:45am give or take a minute. I pulled up to the window, paid... and then NOTHING. 15 minutes go by and nobody comes back to the window to give me my food or to tell me what happened. Notta. I knock on the window. NOTHING. I pull around. Park. Go inside. Ask where my order was. They say there was nothing on the screen to be made. At this point I'm already late for work and i just need a refund. But conveniently there is NO ONE there who can issue me a refund. They said their manager will be in at 9am, so they take my name and number and said they will have it then call me. It's now 3pm and I have not received a call. I have even called them 7 times throughout the last couple hours and no one is answering. So to recap: ordered food, never received food, asked for refund, never received refund. I've worked in the industry. I understand mistakes are made. But y'all this is just neglect and straight robbery! Own and fix your mistakes Taco Bell! This is why you only have a 2 star average!! read more

Went through the drive through on the way to play a round of golf. The employee working the drive through was friendly took our order and got our food out fast. The food was hot and tasted great. read more

Racists horrible service very rude and disrespectful. Was told if your order gets messed up too bad because I would like it made a specific way, No beans extra sour cream & nacho cheese....SAD read more

Wow! 20 minutes to get 3 Meximelts and 1 Nacho Fries. Horribly slow service. Thank God my food was correct... although, they had plenty of time to make it... oh well, its Taco Bell. read more

This is inside the pilot travel center, so if your looking for clean and wholesome find one in town. I am sure their food is fine however, since I did not eat I cannot review the quality of the food. There is a sign on the wall which is looking for new employees. If they follow the trend of the big M"" then it is an excellent place for college students or those who want flexible schedules. That's it until next time. read more

Taco Bell - Art inside the pilot taco bell. - Mexican Near Me - Kearney, Missouri

This Taco Bell looks fairly new, the staff is friendly and the food was delicious the restaurant is kept clean and as far as I could see in the kitchen it was also clean will definitely return. read more

Taco Bell - Mexican Near Me - Kearney, Missouri

Richard! I asked for a cheesy Gordita crunch without lettuce and he accidentally put lettuce on it, and remade me a new one. And let me keep both cheesy Gordita crunches. 10/10 customer service. read more

They are always closed when I want despite it being 8 and then closing at 12. Tacos are always crushed when I get them and the service is HORRIBLE. Never eating at this one again. Shitty read more

Poor customer service not so smart girl on the register. Rang up a burrito instead of the nachos and I said I didn't order a burrito. Didn't get a refund didn't reorder and I won't be back . Prime example why they make minimum wage . read more

There is a lady who works here who's name is Lisa and she is rude as heck. They are supposed to be open 24/7 and yet they closed for an hour due to being understaffed. I was told we would be able to order food inside the lobby at 10pm. So we go back in (we are truckers) and the lobby is closed. So we walk through the drive thru and the sensor won't pick people up (only cars) and so we go to the window to order and this manager named Lisa chews us out for not using the screen at the menu. I mean if you guys wanted your property damaged by my husband driving the semi through the drive through, then so be it. But she really needs to be fired for the way she treated not only my husband and myself; but also the nice fella that was behind us who had issues with that lady a few months ago. She was so hateful and rude. read more

Very disappointing, I've been here many times and almost every single time they have messed up the order, the food was cold, it took very long, or they forgot multiple items. I really hope they can improve but considering this has been going on for a long time I don't think they will. read more

I've been through the drive thru here a handful of times over the past few years. Every time it has taken forever to get my food. 10 minutes or more every time. I always wait a few months before trying again, in the hopes that they will turn it around, but so far they have been really slow every time. I gave 1 star instead of zero because I have no complaints about the food. I have been here for 25 minutes so far tonight. There were 3 cars in front of me when I arrived. read more

This is NOT TACO BELL! This is a truck stop who owns a Taco Bell sign. Actually I'm serious, it's not part of the Taco Bell chain so whatever specials they are running they will not have it. I am certain the food they do carry is all made by the actual truckers that stop over there. It's horrendous. read more

Worst manager EVER! I have never been so offended by a manager in my life. My order was completely screwed up. When contacting Amy the manager, she hung up on me multiple times and not once apologized for the error or offer to make it right..... I am in contact with Corporate and will file formal complaints to both Taco Bell and Pilot. read more

Awful service, took forever, and gave us attitude when we asked them to do a split order.

I ordered a steak doubledilla and nacho cheese sauce instead of salsa. And they forgot it. I am never coming back here again.

This taco bell use to be good. Now theyre so slow doesn't depend on time of day. Sometimes its a 30 minute wait for order and im the only car inline. They're friendly and everything just so slow now. I hope they improve i do like taking my bussiness there. read more

You are better off going to liberty. This taco bell is owned by the gas station so most prices are DOUBLE a normal taco bell. Couple the exsorbant price hike with what seems to be the worst Kearney has to offer staff wise and you get this atrocious restaurant. Everytime i go here i expect to wait at least 30 minutes to get my cold, sub par food from an apathtic worker only to discover its either the wrong order entirely or half my order is missing. I live in Kearney and if i want taco bell i will drive to liberty. Its virtually the same price and takes less time. Either pay double for the wrong food or pay the gas to drive to liberty and get it right. read more

The service here seems to get worse over time, the manager can be heard screaming at his understaffed crew, and because of said understaffed crew, wait times are into the 20 minutes plus category and you can not drive through the drive thru. This taco bell though in close proximity to me, has allowed me to decide to not go to it anymore and drive the extra 15 minutes out of my way if I find myself wanting to visit the establishment. read more

Horrible service. Careless and rude teenage employees. Food order was incorrect as well. Will never return.

I've been frequenting Taco Bells since 1970. This location is inside of the Pilot Travel Center which is primarily a servicing location for Semi truck-trailers and has other services for the truckers which is unrelated to my opinion of the Taco Bell. This Taco Bell is probably the worst I've ever had. That is saying a lot as I've been to many of them all over the USA over the years. Not only is the service slow but the food is generally poorly prepared. I doubt they are able to keep staff long enough for them to become competent. Hiring dependable people is difficult in this area because of competition. I live here and I will drive 10 to 15 miles away to the nearest Taco Bells rather than go to this one. Don't get me wrong, sometimes the staff are polite and friendly, but that's a gamble. The worst time I had was in the morning I was the only vehicle in line and ordered on the speaker system. I then drove forward to the window. No one was there or greeted me. I waited nearly minutes and no one appeared. I left and luckily had not had to pay. I avoid this Taco Bell like the flu. The Burger King and Arby's nearby have much better service and food quality. If you want decent Mexican food there is a La Fuente restaurant on the other side of the I-35 overpass on the north side across from the McDonald's. It is a full service restaurant and while not expensive, it is a bit overpriced. Better to head to Liberty a few miles south on I-35. There is a Taco Bell off of the 152 Barry Road exit about 2 stoplights going west and turn south then turn right. Nice folks and good service there. read more

dam if only there was a zero. service was terrible and the food wasn't even good. they messed up our order and raised their voices. worst. taco bell. ever!!! read more

WOW, is all I can say! We ate here this evening. First thing we see is a kid who cut his finger and was saying God I almost cut my fingernail off. Hoping he was not making our dinner. All the workers are out of control. An older lady who appeared to be the manager comes from nowhere to get the cash drawer and like 8 teenage workers were loud and screwin around. I was shocked all she said what shhhhhh! I feel like I am running a daycare. She definitely had ZERO control over the staff. One kid is banging his head on the presumably clean counter. Someone else is yelling because some water was on the floor by the order counter. It looked like damn circus in there. I was absolutely shocked at all that was going on in there. I really questioned the cleanliness after watching all of this going on. The owners should be pulling footage of this circus from this particular day, I don't exactly think that they would be pleased to see what they are paying these kids amd manager to do. These kids should be trained to act professional in the workplace as well as safety and sanitation. It is making sense now that anytime I come through the drive thru my order is missing something or screwed up. Well it is probably because there is absolutely no structure to that staff and establishment . To all that come to this Taco bell, be sure to check your order before you leave and know that it is best not to know what is happening behind the scenes while you food is prepped. I should have videoed it. The one girl said she was sorry they were embarrassing us. Nope not at all, you were embarrassing yourselves looking Like a 3 ring circus. I will not to be coming back until some things change, cleaning that place would be helpful. Gross! read more