This Taco Bell consistently gets my order wrong. If I order and pay for multiple items, I expect to receive all of them. Apparently, it's rocket science for this crew to match what goes in the bag with what's listed on the receipt. I'd recommend double-checking your order, or even better, avoiding this location entirely. read more

Popped through the drive-thru for a quick bite to eat. I always get the same Mexican pizza, 2 taco supremes, and a drink meal....every...single...time since I ate Taco Bell the first time in the eighties. The food was at a perfect hot temperature. The lettuce, sour cream, cheese, and tomatoes were nice a cool. Sometimes the sour cream is heavy handed, but today it was a perfect amount in my liking. One of the taco shells was broken to the point I couldn't eat the taco by hand. I had to use the fork supplied. The gal at the checkout window was personable. The order was complete and our request for extra fire sauce and napkins was fulfilled completely to our satisfaction. Definitely at least 3.5 stars. read more

Food is always just kind of okay at Taco Bell no matter where you go, but I'm not sure how they always forget a fork/spoon at this location. It's such a little thing, but I'd like to get off of a shift of work, get food from this restaurant, and actually be able to eat a food item with a sport that I don't have to hope for in my desk drawers. read more

Food was crazy good and fresh. They even remembered the hot sauce packets. Service was quick and precise. Bag was taped and dasher did amazing. read more

I went through the drive through after work one day, Rose was working the window, my order was quick and accurate! Rose was amazing and so sweet! Very attentive to everything read more

Our family went to grab a bite to eat. As we were ordering at the kiosk, there was a big yelling match about a sloppy incomplete order. We heard the employee being unbelievably disrespectful, super cocky and ended up yelling to the customer about it Not being her problem. Our order was huge, with that being said, we cancelled and went to another location. This location needs to be restructured. read more

please advice your workers to wear hair nets because I found 2 long black hair strands in my nachos

This is sad! Never have I EVER been given a nachos this bad I have been going to this location just because it is close to my home. But I'm tired of getting my order wrong, it it looking sad like this! I'm tired of this location! I will never be back!! 0 stars! I want 0 stars if this app would let me!! Oh and the vice box needs to be fixed because it is so freaking loud every time I go through the drive through! And all the staff knows! read more

Taco Bell - This is sad! Never have I EVER been given a nachos this bad - Fast Food Near Me - Lacey, Washington

Never had a bad experience with customer service at any Taco Bell other then this location. Very disrespectful employees for last time. I brought up the issue to the manager on shift, she only defended the employee and was smiling when her employee made snide remarks. I don't have a complaint about the food just very poorly handled management. read more

The portions on the taco's are insulting. a Pinch of cheese, a teaspoon of meat. Everything here has become so sad. Also, it's somehow more expensive than a Taco Truck, confuses the hell out of me. read more

First they wouldn't take my order at the counter had to use computer. Don't think anyone could speak English, got my simple order to go chicken quesadillas and they couldn't even get that right no fucking chicken read more

They've never not forgotten something. I'm sure the kids are sweet but it just seems like theirs a lot not being done

I ordered an Uber order form them. I was missing half the items to begin with. What I did receive: a bean burrito with no beans. A cheese quesadilla burnt yet freezing cold with no sauce and only cheese in one slice. A Crunchwrap with only meat and sour cream inside, and sour cream was definitely off. The smell and taste was sooooo bad. A steak burrito with no steak. Yea it's Taco Bell it's not high quality to start and i Hal expect an item to be missing most of the time but I mean??? This is was inedible and disgusting. I received a refund from Uber eats but I still called to give feedback and I was going to make a joke out of it a little, I'm not a karen lolol. And the girl who answered the phone today 3/18 at 1pm was SO BEYOND RUDE. She cut me off said "ok and?" When I said there was some issues. The said "well I'm not the one making food so it's not my problem." And told me "if it's so bad then maybe you shouldn't be eating fast food to begin with. And I'm sure you shouldn't" I said ok well I can tell you aren't interested in what I have to say so I give up to which she replied "obviously" and hung the phone up I mean...... Taco Bell r u ok? read more

Terrible. The night crew is run by kids and they're too lazy to do their job. It's not busy at night and yet they say they're out of items that they clearly just don't want to cook. I've been by three times after hours, the first time all I wanted was an order of the Crispanada and the young girl said that they would take too long to make basically out right stating they didn't want to put in the time or effort to drop them in the fryer. There was no line so I didn't mind waiting the 8 minutes that it takes to cook. The second time I was actually surprised that they were willing to make it. It was around the similar time as the first experience however an older woman was working the drive thru (I'd guess maybe in her 30s not like these teens/ early 20 yr olds) she was super nice and informed us that they'd have to cook them so it'd be about 8-10 minutes and we didn't mind waiting, again there was no line. She was super polite and had great work ethic. I wish I got her name so I could mention her. This 3rd time it was just after midnight and it was a young dude probably in his early 20s he said "they're not available". I was never told in any interaction that there was a cut off at a certain point in the day for this item. It just seems like lazy work ethic. Like these kids want to stand around and get paid to say no to people and not be bothered. I will be calling the manager tomorrow if they're not in I will be giving a call on Monday. read more

I used to really like this location, but they have messed up my order multiple times, so I'm done with them. It seems like they are doing it on purpose. I ask for 20 mild sauces for 2 burritod because I like the flavor of the mild, so I am very clear in asking for it. Multiple times they give me about 5. One time, there wasn't a line, so I went back through the line and said I really meant I want that much sauce. They were very snarky about it when they gave me a bag with just the sauce, and there STILL wasn't as much as I asked for. I'm very glad one opened on Marvin Road. The staff at that one is very friendly and they always get my order right. I recommend you go to that one. Also very easy on off freeway access. read more

Justine was very enthusiastic and interactive when taking our order AND giving it to us! There's been a long line, with even seven cars behind us, and she still manages a smile and awareness. Justine also recognized our wait and took care of us by offering a small soda. I appreciate when employees are empathetic and go above and beyond. I'm very pleased with Justine, her customer service at this high volume time (20:50), and her empathy for the small soda! Thanks for the experience read more

Taco Bell - Fast Food Near Me - Lacey, Washington

These guys were completely out of protein's when I went there last and I feel like the guy behind the register purposely gave me the wrong change by giving me only dollar amount back and passing up 20 dollars on top of that. He first said he couldn't break my 100 $ bill then gave me 50 dollars back when it should have been 72.85.... He was being all buddy buddy then when I counted the change after he stopped talking to me I told him and he insisted that he gave me the correct change back. He also failed to give me a receipt! I'm not an easily disgruntled customer but this really seemed like a sketchy interaction that was supposed to result in 20 dollars going into his pocket. read more

This has nothing to do with food or service. Who the f designed the drive-thru???? It's impossible to navigate the sharp turns without going up on the curb and having to back up several times to get out of there. Who thought its design was a good idea??? read more

Alright so check it A couple months back I went to this taco bell through the drive thru and it wasn't busy at all. I ordered my food and when I got to the window I see a employee by the name of Raven dipping her nipples in my baja blast freeze!!!!!!! Totally unacceptable and she licked my burrito ! Asked if I wanted extra sauce and winked at me while my wife was right next to me. very unprofessional, will never go back - uht uht gots to see it thru my boy read more

This is the only Taco Bell I have ever been to that has been consistent in quality, serving/portion size, and customer service. I always know what to expect when stopping in. I order complicated things most of the times so its a relief to know its pretty much always correct. read more

Food was fine and the staff was nice. The only problem I have is that they have "men" and "women" signs on the single occupancy stalls. Really?! read more

Watch what they charge you, the drive up sign says one price but they charge more and they won't honor the sign prices, very dishonest place

It's like covid made them forget their job. They have no idea what their doing they literally get paid to give you food and they can't even get that right. This place is a joke. Taco Bell each every location is just worse and worse. Spend your money elsewhere at least they will give you ordered. read more

Usually the food is good, but tonight is was awful. They were extremely busy and I could hear an employee on the line say "fuck I'm getting overwhelmed". Our food definitely showed it. Everything was extremely sloppy and cold. I had to have my sons cheesy bean and rice burrito re made 3 times and it still came out the same. Probably won't be coming here anymore. read more

Aggressive employees. The entire 10/4 8:20pm crew was rude and one was aggressive and frightened customers and employees. They also messed up all the orders, it's a good thing we parked to eat because they forgot item we paid for. read more

I was super hungry and went through the drive thru lost my credit card in my car and asked to pull over and come in to get it they were so nice and understanding They forgot to add one thing to my order because of the inconvenience they gave it to me for free not only the food is amazing they are great at customer service highly recommend this Taco Bell!!!! read more

Every time we come to this Taco Bell it always takes forever. While ordering the lady couldn't get the order right and I had to repeat it multiple times. My boyfriend can't eat lettuce and I made sure that she knew not to put lettuce on it. We didn't check until we got home to eat and the tacos had barely anything on it except for the lettuce!! Barely any meat at all and mainly just lettuce!! read more

The drive thru person screwed my order up. I drove home & had to go back & go inside to get it corrected. They acted like it was a issue when I asked for the difference being that my actual order cost less then what I was charged. The guy in charge named Keith was rude. I won't call him a manager because he didn't act like one. If you want to get combative go there otherwise don't waste your time read more

This Taco Bell is not worth it. We have the app and have come through multiple times and the chicken is always overcooked. However, we ordered through the app for the new chicken tacos (they resemble bao buns). My husband went to pick it up and says he had an order and the employees tell him to pull up. When he pulled up they said they didn't have those (which was half the order). They told him to choose something of equal or lesser value and they said they could not accommodate a refund because the manager was not there. We would have to make a separate trip if we wanted to do that. 1) It would have been more helpful if they told him at the screen so he could choose something else besides off the top of his head. That seems like a tactic to just choose cheap tacos which was annoying. 2) Why have it available on your menu if you don't have it? We have noticed the app menu change on availability, so why wasn't that updated? read more

Closed 2 hours early. I'm not sure if there was a valid reason for this store's early closure @11:20 PM today 16 August 2016, but if there was not, I feel that the owner/general manager deserves to know about it, hence the 1 star review. I just spent 10 hours at the ER with my wife. After that deadening experience there was nothing I wanted more than Taco Bell and an ice cold beer. Imagine my deep disappointment when I pulled into the drive-thru to discover a crudely fashioned, hand-written sign that said "closed". To satisfy my desire to eat something terrible for me, I ultimately had to acquire inferior food from your dread competitor McDonald's. read more

Food was fine and the staff was nice. However, they were out of most of the normal taco sauce that comes with the order. Strange... Perhaps there is a shortage in the food chain which is a sign of a larger problem. read more

Still one star. I almost never go here anymore but last month I did.... the guy in front of me put in his order and then when finished in a loud voice said "Remember no sour cream on anything, the last five times I have been here you have messed up my order!" which sounds exactly right for this place. Clearly no one cares as when I made a complaint to corporate about this location I got ignored. I use the location up by Madigan whenever possible, the difference is night and day. read more

Order was entirely messed up the first time We walked back in and rhe lady at the counter said "what'd they mess up now" while the other lady points and says "I know exactly what they messed up" took them 10 minutes to fix it and the food was cold right when we got it. I know it's cheap enough but so not worth the money read more

Wow, 30 minutes at the drive through with only one car ahead of us. For good measure, they screwed up our order so we had to go wait in line again. Then my wife went in to get her order right, they messed it up a second time. Then the manager came out and argued with her. Seriously, don't go here. There's another Taco Bell close in West Olympia. It would actually be faster to go there and then drive back. The employees at this Taco Bell hate you, and they make sure to let their customers know. read more

Pretty slow service. This used to be one of the highest-rated Taco Bell restaurants in the state. I ordered 12 Doritos tacos and it took over 20 minutes to get them. Hadn't been to this location in a while. Not a fan, wont be back. read more

We have been so dissatisfied with this location. We don't get fast food ofter, buy when we do, it's taco bell or Wendy's. Today was my final visit there. We sat in line for a good 20 min, only to get up to the pickup window and have the lady at the window try to hand us a pespi... we don't drink soda often... I stated that we had ordered the starburst drink. One of the ladies taking orders got irritated and called the manager over. So I asked her if this order also had 5 bean burritos in it to find that they had given the car ahead of us our order AND that they charged me for her order..... so the manager comes over and refunds the first order and then charges me for our correct order. After that 20 min wait, the attitude from the obviously stressed out cashiers, the wrong food and a misdcharge, all they say is sorry. No discount for the inconvenience nothing. We will not be coming back. This place is terribly slow and needs more training!! read more

Still 1 star. I now go to the pacific location. Anyway, last time I went I was stuck in line, past the point of being able to turn around for FORTY MINUTES. I get to the window and the little boy who takes my debit card, snatches it...as if they're suddenly in a rush. I get my food, and aside from the rice sitting in a pool of grease, the rest was correct. What really pissed me off, was when I politely asked for sauce, this boy throws at least 25 taco sauces at me for my one meal. I'm not one for passive aggressive sh*t. Pacific location may not be as nice to others (based upon reviews) but I've never had any issues and I'll gladly drive an extra 10 minutes out of my way. read more

Taco Bell - How cheap can you get??? Seriously? - Fast Food Near Me - Lacey, Washington

Its Taco Bell....the service is always nice and they dont mess the food up. Nothing great to say nothing bad to say. read more

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Ordered over $40 worth of food for a bunch of us. When asked which sauces we wanted we said, "a handful of each please". Apparently this means 15 (yes 15) mild sauce packets. Food was relatively poor even for Taco Bell standards. Definitely would not recommend. read more

To begin with I love Taco Bell. But this was by far the worst Taco Bell experience I've ever had, mainly because I never even got to talk to anyone. Stood at the front counter for 15 minutes while no one came up to say anything. If there is such a thing as bad customer service this place is the worst Taco Bell ever. I'll never return to this store. read more