Well was in the mood for Taco Bell so did the mobile app order for drive thru pickup. That was easy but they sure were slow at the checkout window. Saw they only have one window and that person takes the orders, payment and gives out the food. Maybe that's one reason it was so slow. But we have been here before so we kind of expected the wait. What I wasn't expecting was getting the LARGE French fries and (look at the picture) it seemed that the contents were an extra small. Lol. Tried the Mexican pizza and that was pretty good. So taste wise for the food they get an A plus but the one detractors was our lack of fries in the large box. read more

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This TB sux. Ordered a box meal that comes with chips/nacho cheese and my cheese sauce was missing to dip my chips as well as in the burritos I ordered. They also were missing the sour cream in all my burritos/tqcos. The drink was not fizzy for a soda, it was flat and the flavor syrup was heavy in the drink. Waste of money! read more

Absolutely horrible, got home after a 20 min drive each way without the right order, I get it was my fault for not checking but called and the lady said I had to bring the entire order back ya $10 in gas isn't worth the drive and wait back round trip 40 min read more

I have been in the drive thru for 40 min and there's still 2 cars in front of me. This is a joke. The Groton one is the same too. Last time I get Taco bell in this area. are they growing the vegetables there or soemthing Hire more people Taco Bell! read more

Waited over an hour in the drive thru.. never again.. dangerous parking lot.. someone almost backed into me because the line wouldn't move.. person came up to my window and the person in front of my cars window knocking on it and demanding we reverse our cars so they could leave.. Taco Bell was taco hell .. or maybe this location in particular.. inside ordering wasn't any faster .. Unstaffed, overpriced . read more

My girlfriend went to this location and was sexually harassed by someone working the drive-thru. This man had no idea what she ordered, took her receipt, and then straight up asked her "Have you ever had sex with a black man?" He said more, but that says it all. If that makes you uncomfortable to read, imagine being there for it. I have been trying to contact someone for weeks to speak about it but they completely ignore my requests, emails, and I got the cold shoulder when I showed up there in person. Save your money and go elsewhere. read more

I was in the drive thru for an hour. Only got a drink, bean and cheese burrito and, a hard taco and still was waiting right outside the window for like 15 minutes of that hour while staff was just laughing it up. Glad y'all are having fun but SLOOWWW AHH SERVICE. read more

Didn't receive over 75% of our order 2 times in a row. Don't go here. Ordered a few things and a "meal for 4" deal. Only received the few things and none of the meal food. $66 for 2 burritos and some sauces. Wouldn't recommend. read more

I waited for 25 minutes which is insane for fast food. Three cars in front of you never moves the whole time. One actually left the line and just left all together. I also asked for no sour cream on my tacos which were covered in sour cream. If you're going to make me wait that long, you should at least get my order right. I suggest to eat any other food anywhere at any time than this restaurant. It seemed they took pride in the ignorance of service read more

Worst Taco Bell I've ever been to. Would rather travel to Groton or Norwich if I'm craving Taco Bell. Multiple times of waiting 30+ minute(final straw was the other day waiting 50+ minutes getting ignored while countless walk ins got their orders before me) my partner and I placed mobile orders at the same time, they got theirs in like 10 minutes, mine took the 50 minutes. They will ignore you and then be completely passive at their own errors. Normally love Taco Bell and this location is wicked close; but it's not worth the frustration every time. Never going back to this one. Avoid at all costs if you can. read more

The worker that's is working is extremely slow and the other workers are just standing around home aimlessly. This is supposed to be FAST FOOD. One guy was leaning over the counter talking to a customer/their friend for at least 10 minutes. I'm very unimpressed with this behavior and I would expect better. It's not rocket science. read more

This location is consistently late on providing take-out food. Particularly at night expect long delays for either pickup or drive thru. Quality of food is inconsistent. You can order the same item and each time it will be slightly different. The workers in the food prep area, always seems disorganized. Almost like there is no supervisor. An example last night around 9:50 Pm placed order on app for pickup. App said be ready by 10:10PM. Didn't receive food until 10:40PM. Concur on one of worst TB's. read more

Thursday, September 4, 7:15 pm, took over 25 minutes from start to finish to get my order in the drive thru. I ordered the taco supreme meal. One of my tacos had 2 pieces of tomato. My Pepsi tasted like Pepsi mixed with some other soft drink. No napkins provided. $13.19. Dear Tacoma Bell, you suck!!!!! read more

This is my first time eating at a Taco Bell, and honestly I'm not really feeling it. The food is completely mediocre, skimpy on the ingredients which are actually somewhat decent quality. Service is slow, which I'm not going to knock the workers for because staffing is a decision of the franchise owner. Price is horrible. Cinnamon bites deserve a special mention for being miserable and disgusting. I've heard so many good things about how Taco Bell is there for you when you're low on cash and you need a fill-up, how it's dependable and consistent. I guess that era passed on by. read more

Order 2 tacos through mobile order to pick up. Took 45 minutes to get food. Don't bother ordering here.

Nothing fast about this fast food joint last two trips waited over 40 minutes after ordering through App

1 hour to receive 2 tacos from the app. The food is poorly made and wrapped. Small portions of meat in my tacos

This location is trash, to put it bluntly. I've been here several times, and each visit has had something quite wrong. I've had multiple occasions of burnt (I mean completely black burnt) food, wrong orders, and incredibly long wait times. I've waited in the drive thru line with only one car ahead of me for 15 minutes on multiple occasions. Absolutely terrible on every account, across multiple visits. Thought it was just a fluke every time, so I've visited probably five times, but never will again. Avoid this place and go to the Groton Taco Bell instead. read more

This is the worst tacobell. My stepmom had to wait 37 minutes for a crunch wrap! And they litteraly forgot the sauce and they forgot her order. I wouldnt recommend this tacobell at all. Never coming back. Stick to the norwich tacobell. read more

This Taco Bell is the worst Taco Bell to ever exist. It is unfathomable to understand what could possibly make I and many others wait up to an hour often times for a few taco's. It happens so often that it is absolutely absurd. This store is a complete and utter failure of a Taco Bell. I advise everybody to never order from this store because it's going to ruin your day thinking your going to get some fast tacos and end up waiting 45 minutes. It's absolutely insane to have to wait this long for some tacos and I'm absolutely mind blown it happens as often as it does. read more

Best taco bell ever! These good people make art out of the standard taco bell ingredients, they're also very generous with the sauce. Not all taco bells deserve five stars, but this particular establishment stands high above it's peers. Bravo! read more

Chicken powerbowl. Rice was undercooked and there were two tiny strips of chicken. Otherwise, the taste was less than desirable. 3 chicken chalupa supremes. 1 was almost petrified, completely inedible. 2nd was a little softer and all the sour cream was at 1 end. 3rd, just had difficulty putting it down. Wife said "you bought them. You get to eat them". Ughh!!! Asked for 3 packs of the hottest sauce and got more than a dozen of various. I can imagine that the lobby was closed because they got tired of returns? I will never go there again. read more

i love this location, everytime i come through the drive through the workers are super chill and fun. never had an issue with my food.

Need to have negative star option! I saw the low satisfaction score but thought, "how can you mess up Taco Bell?" Well, they did. Ordered 2 crunchy taco supreme, 3 soft tacos, 3 chicken burritos, nachos, beans, and 3 drinks. Didn't get the nachos. Received only one drink and it was flat, had no ice and wasn't the correct drink anyway. The food was astonishingly bad. How can "taco" meat have no flavor? None of the requested hot sauce was in the bag. No napkins. No utensils. 75% of the $65 order went into the trash. The other 25% of the food has my family feeling like it was a very bad choice to have eaten any of it. Bad stomach cramps within 15 minutes of tasting it. read more

zero stars worst taco bell on the face of the earth these guys dropped half eaten food in the nacho fries and as im going to complain the customer in front of me was complaining that there cinnamon crisps tasted like chemicals read more

We waited a full hour for sub par food. Poorly prepped, employees not washing hands, employees handling their phones on the prep line, employees walking away to take smoke breaks while customers wait. That night crew is AWFUL!! read more

If I could give 0 stars I would it was absolutely gross and I had food poision and ending up in the hospital disgusting !

Always great food and made very well, a little too fast for fast food.. but that's what we're there for right ?.. great people that work there and don't know what anyone expects if they aren't satisfied with anything because it's NOT a sit-down restaurant, it's Fast Food Remember?. And if I'm getting fast food THIS IS THE PLACE TO GO ! Always good and Always Fresh read more

I usually go through the drive through at this location but decided to go inside tonight with the boyfriend. I must say it was a great experience. The young man working the counter (his name is George, I asked because his customer service was outstanding). After we ordered a group of guys walked in and were not very plesent towards him. He handled it in stride. I am in the food industry myself and know what it is like to deal with rude customers. Definitely will be visiting again. read more

Loved this taco bell - the people were friendly, the service was very quick and the restaurant itself was spotless

If you go to Taco Bell in New London. Check their math before you pay. First they charged us $8 and change for 2 Burritos supremes and 6 plain tacos. The girl at the window then started to hand us drinks which we did not order. When we told her we didn't order them, she checked the order and said we owed her $22, which obviously was wrong and couldn't make her understand that we had already given her $8. The manager got involved and he was just as stupid because he said it should be $14. Again, he couldn't understand that we had already paid $8 and couldn't understand that we only owed the difference. After 15 minutes if this, we just gave him the balance of the change from a $20 that paid the original $8. It wasn't worth dealing any further with stupid people. Won't go back to that Taco Bell again. Fortunately, ther are others near by. read more

great food and great service. I got the new grilled cheese burrito thing and it tasted very good and the people who worked there where very nice people. read more

Waffles and Thunder. In the middle of a hurricane I decided this might be the time to try Taco Bell breakfast. Could Taco Bell top McDonald's is the best breakfast in fast food?? I ordered the a.m. crunch wrap to start with. It's a smaller version of the p.m. crunch wrap which has beef lettuce cheese and tomatoes. A.m. version has eggs cheese and bacon bits and hash brown bits all ground-up and very evenly spread out. it was warm and delicious and the bacon was very tasty and not grizzly or hard to chew. Next I selected the waffle taco as crazy as that sounds. But to my surprise it was actually very very good. Once I got past the fact that it looked crazier than anything sounds, I took out the maple syrup that comes with it imported all over this breakfast taco. It's a corrugated waffle sthe ize of a pop tart in a half pipe that comes in a cardboard box. The waffle was loaded chock-a-block with melted cheese, egg , bacon bits and hash brown particles. mine was served warm. I poured the maple syrup over the Taco and tasted it. Verdict::::::: Great. total damage for breakfast w a large diet coke = $7.25 read more

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Terrible service! Slow and doesn't get orders right! Also has sick workers working and won't accept call outs even when really sick! Like come on it's COVID they come in with COVID your going to be shut down anyway highly don't recommend read more

Quite possibly the worst Taco Bell in the area, and the worst one I've ever been to. The last two times going there solidified my resolve to never return and give them my business. First time, the chicken quesadilla I ordered was severely burnt. (My son ate it anyway.) Second time, they left out the very first thing that I ordered, even though I verified it on the screen, and of course I didn't realize it until I got home and wasn't about to drive all the way back. If you want good service, your food to order, and done right the first time, go to Moe's or Mi Casa. Both are far better alternatives. read more

This place is consistently ok. Often the orders are correct and probably what I ordered. And they go above and beyond by giving me the sauces I asked for. Wait times in the drive thru aren't entirely terrible read more

Says they're open til 4am but closes around 330. And when they are actually open the food takes forever.

I took my niece to taco bell (Groton, Ct) for lunch with some of her friends, they wanted to get 10-12 value menu items and share them. I gave her 20.00...She ordered 10 items ( well, she ordered 12, but had to take 2 of them off the order) and gave me $.11 back with a receipt for $19.89. The cashier told her they charge an additional $.65 PER value menu item...Taco Bell isn't paying their employees enough they are robbing the customers?????That was my last trip to Taco Bell...she didn't even get the correct items she ordered. If I could give less than 1 star I would! read more

Stop in here for a rough night! Got some late dinner after work, tasted fine and order was right but woke 3 hours later to find myself sick as a dog. Threw up and then spent the next 2 hours on the toilet dying. Good luck y'all! read more

As usual, they mess up the order and short change us. Happens every time. When going thru the drive thru, check your order