The customer service at the window was so horrible. When I first drove up I asked the girl if she would give me a minute to look at the menu and she gave me 10 seconds and proceeded to tell me that she was waiting for me and that I needed to hurry up and tell her my order, even though no one was behind me. Then when I got to the main window to pay I asked where the straws were and with attitude she told me they were in the bag. read more

Not so impressive. When you're bringing home food for a group of teens and this is what the tacos look like .... I'd rather be charged more and know I'm actually getting some food. read more

Taco Bell - Fast Food Near Me - Scotts Valley, California

Closed at 3:00 pm, what the hell. One guy working, he said everyone else called in. Well he got most of the order I placed right, forgot a Mt dew blast, gave us a 5 layer we didn't order. It sucks cuz I paid for it already! read more

Considering how busy they get during the lunch hour, I am amazed they can get out all the demands and still keep it together. This place is crowded and popular during lunch on week days. It is the usual grub for the Taco Bell chain. Hot sauce with cute messages on the packs, yummy eats and the only place you can get the Baja Blast soft drink. I love the menu and it keeps me coming back. read more

Taco Bell - Scotts Valley location. - Fast Food Near Me - Scotts Valley, California

Listen to the comments, I go here often and it never fails, the mess up EVERYTHING!!! I order online choose no sour cream, tell them no sour cream and what would you know? Fuxking sour cream on EVERYTHING!!!! read more

Yet again, this place failed to complete an order and I am home with an upset family member without their order. We paid for something they can't remember to put in a bag... Worst taco bell ever for getting orders right. I call the manager and she hangs up on me. It's not worth the gas to return for the items missed... I just wish the owner cared about how crappy this locations success rate is. It's not the customers job to check their bag for employee incompetency. read more

Every single time I go here they fuck something up. Every time! It's just hilarious at this point. No crunch in my Crunchwrap. Everything was wrapped half ass and coming out of the wrappers! They put the order down right on the screen then it comes out way wrong. All I can say is they are the shittiest Taco Bell ever been to. Last time I was there I bit Into a piece of plastic! read more

Glittering fountains of raggedy dust adorn this parsniferous mountainside temple to the Goddess Athene. Vestal virgins wander freely and rove and wimber with the haddock and mackerel. The ampflirude is sometimes multifarious, but connected passageways obfuscate the viscosity- in a really good way. read more

This is a terribly run Taco Bell. I've been in the line for 25 minutes with only one car in front of us. We've been at the window for over 8 minutes. Our order is one burrito and two soft tacos. Whoever owns this franchise needs to change management. This occurred on 8/17 at 8pm, so aka eating hours. read more

Yay! We rarely eat Taco Bell so I accidentally ordered a Crunchwrap without stating I wanted a black bean Crunchwrap (oh no) I took the first bite, immediately I knew what had happened... interesting not so pleasant meaty texture filling my mouth. We turn around and go through the window again. My boyfriend states we need the black bean NOT the traditional Crunchwrap. The manager was SO kind no questions asked, tells us NO PROBLEM. We pull up, she hands us the black bean Crunchwrap. Thank you read more

I don't know what's going on here but this Taco Bell has issues. I am not alone on this since their star rating is in the toilet. I thought I would try them out since it's fast food and ratings are usually low anyway. Food was usual Taco Bell and service was just fine but the lobby is a pig sty. It wasn't very busy and every table was filthy. Wrapping and spills dotted the floor. I watched other patrons wander around looking for a clean table and settling for the least dirty. I ate my lunch and headed out. The people walking out behind me summed up the eating experience by saying "Most ghetto Taco Bell I have ever been in". read more

the manager is worthless she allows her employees to be rude to customers they are just awful. they tried to charge me for things i didn't order then when I wanted my money back they were so rude about it. read more

always, in one way or another gets my order wrong. but when they get it right, the food is somewhat good.

Honestly the service is hit or miss and the food is good when they get it right but this is the dirtiest Taco Bell I have ever set foot in all my 36 years of life, go through the drive thru if you don't wanna be grossed out. read more

What a dump CLEAN THE TABLES Dirty tables represent a restaurant in so many ways Most of the employees do not care Management and ownership seem oblivious to the problems at this location Incorrect orders but again CLEAN THE TABLES AND FLOORS read more

Probably the most disgusting Taco Bell I've ever been too. There was not a clean spot inside anywhere. The bathroom was filthy and the main eating area looked like it hadn't been cleaned in days. Trash all over the floor and old, sticky spills on most tables and counters. The service was extremely slow and the employees were not in the least bit friendly. We had to ask for someone to take our order when the line at the kiosks got so bad it was almost out the door. They forgot all our drinks as well as the guests who ordered after us. However, the food was surprisingly good so that is my ONLY reasoning for the 2nd star. read more

We love Taco Bell but we came in today and it is so dirty in here tables were all dirty and the floor was worse.

Black bean and spicy tostada made 'al fresco' are vegan. They also use the healthy beans. Add jalapeño of course

Brainless wonders work here. Got our order wrong..3 times... the same damn order! Forgot the taco. Forgot the drink. Added something we did not order at all. Waited...F.O..R..E..V..E..R.... for the order. By the time we got it , it was cold. That just sucks. If you wanna know where the salsa packets come from...ask the Manager..I saw him going around to each garbage can and "picking" them out of the trash to "recycle". He disappeared to the back of the restaurant with a handful of salsa packets and washed them off and put them right back into the place where you get the salsa's..ABSOLUTELY VILE and DISGUSTING!! Please, if you value your life at all, don't ever eat here. Ever. read more

I purchased food at this Taco Bell last night and felt something sharp in my mouth after biting into a burrito. Found a sharp piece of plastic in my food. I don't expect much from fast food chains but that's just unsanitary and potentially dangerous. read more

My gf and I went here because we just came from the forest train tour and this was the closest Taco Bell location. This location has interesting characters including this kindly old couple. They were connecting with the Taco Bell employee over their shared rage over Chipotle removing their green sauce from the menu. The employee looked like she knew the couple from multiple previous visits. She then gave them some kind of free sauce to which the woman responded: "My God, thank heavens!" Then they took about 15-20 sauce packets. I'm not sure if they were mild, medium or spicy. They seemed to be frequent visitors to this Taco Bell. They were probably retired and viewed this Taco Bell as a comfortable place to enjoy Americanized Mexican food, and to just be listened to. They had some other interesting thoughts that I cannot recall at this time. Now, onto the food: I got the pintos and cheese with no cheese. I liked it a lot, although the first time it had a little cheese. They were very nice and fixed it quickly. My gf got the Mexican pizza and bean burrito. She loved the Mexican pizza but the bean burrito was good too. read more

im not the type of person to go out of their way to leave reviews, let alone anything negative, but i really feel like something needs to be done about the employees. obviously i don't go to taco bell for the customer service, who does. i truly felt like they went out of their way to be rude. i pulled to the window and after waiting a bit the first thing i heard was "hello." i said hi, here's my order. not even a full second after telling them, they just said "pull forward". once i pulled forward i got my food tossed at me (not thrown or anything aggressive) and i just felt incredibly uncomfortable. food was fine, just very unnerving. i understand the job can get stressful especially working in food service with rude customers all day, but this was out of line and i do just home someone can speak to them about customer service. read more

Fail...again. It's a little difficult to explain to a 2yr old that she can't have her cinnamon twists because the idiot at the restaurant couldn't take enough time to wipe the bored dumb look off his face to read an order and fill it properly. Well done. Trying to get back to the restaurant is just as much of a pain in the ass since you HAVE to exit onto Mt. Hermon rd, make a right try to flip a U-Turn then wait in another long light just to what...wait in the drive thru again? Can't really live the kids in the car to teach you how to do your job. Next time we'll hold up the entire line and make sure you did your job correctly before moving past the window. BAH read more

Wish I could give zero stars! Worst Taco Bell ever. If your hungry.. keep driving. Rude employees, over the years I've given this sh_t hole chances and always disappointed. Somehow something is always missing or taste like someone spit in it. The owner needs to call it quits. Painting the place did not help when you have crap employees. Tonight I thought I'd give it a try again.. pulled up to menu. No hello welcome to Taco Bell? Nothing! It was hey.. then silence. I started ordering and never heard a word except laughing and chaos in the back ground. Never finished ordering and I got a total. Figured I wasn't going to fight it. Pulled up. Cashier was way to busy in his convo to say a word to me. Took my card, rang it up. Handed it back while never turning his head to look at me. Then opens window to toss the bag to me and slams the window to go back to the convo with other employees. No words spoken. Fire these dirt bags that want top dollar working at a dead end job but can't work to earn a cent of it. Close shop until you find real people to work or hang up the towel. read more

Delightful personnel. Lively music. Don't come between 2pm and 7pm. We enjoy our solitude here at those hours and don't want things to change. The Beefy Nacho Griller takes the cake. - funny review from my mom and her friend read more

Taco Bell - Great place to hang out any time of day. - Fast Food Near Me - Scotts Valley, California

Sometimes I need Taco Bell so I will admittedly still go here. The reason I'm writing this review is hoping that ownership sees this and does something about what is possibly the slowest, most incompetent staff I've ever experienced. Waited in line at the drive thru yesterday for over 30 minutes with 4 cars in front of me. Absolutely insane waiting times and this isn't the first time I've experienced this. I know with cost of living, etc it must be hard to find good staff but this is bad... really bad. Maybe bump up the pay a couple dollars an hour and try and find some driven high school students? read more

They really need to get their act together. I'm really getting fed up with the stale shells & old tortillas. This location is very poorly managed compared to other Taco Bells, and that sucks because it's the closest one to Ben Lomond, and rarely do I want it enough to drive half an hour to a Santa Cruz location. If you don't end up with something gross & old, your order is way wrong. They're better than a few years ago, but not by much. Also, the last several times I've gone, they've been advertising some new drink & when I try to order it, their "machine is broken". It's not like I'm talking about within a week. I'm talking months between visits, and this happens every time. It's really odd. read more

Went to the drive through and gave the lady $5.89 for a $4.89 bill. She comes to the window and drops an f bomb about how inconvenient it is that she has to change her gloves because she is touching money. Then she counts my change and hands me a handful of coins. I proceed to tell her that she counted incorrectly because i gave her exact change + a dollar. She decides to argue with me about the change and since I can't prove anything because she already put it in the register, I decide to let it go. She continues with the profanity and tells me "S*** happens". She also forgot my drink until I mentioned it. I will not be returning to this location due to the horrendous customer service. read more

This is literally the worst Taco Bell I have ever been to, no exaggeration. The wait times are regularly insane- like 30-40 min., they get orders wrong all the time, and the girl at the drive thru is especially bad. She is extremely rude and unhelpful. We left before ever even being able to order. I've never experienced worse service at an establishment and I will never go to this Taco Bell again. read more

Their drive thru takes forever. Half the time they stick a sign on their door and close their lobby due to being "short staffed " . Workers are so rude. One woman there rolled her eyes when I asked for some sauce packets. Excuse me for asking you to do your job! Today I waited in line inside and the man standing ahead of me said, " they haven't even acknowledged me standing in here yet". I get being short staffed and stressed, but you could still be courteous and not rude. read more

Such a big difference between the day and evening crew that speaks volumes. Twice now getting food during evenings was a nightmare...food sloppily put together with sauce leaking onto the paper, tacos broken, ordered in only to have food bagged to go, burrito's wrapped so tight and tiny they look like a microwave burrito amd tacos half the time with barely two tablespoons of meat. Last visit over 90% of the tables not wiped down. Gave one star for food being warm...otherwise no stars. read more

Well this should get TB out of my rotation for good. They messed up our last order and gave us coupons for 2 free tacos "of your choice" so after school took my daughter redeem then. Turns out the only choices they'll honor are regular and regular soft. That's not my choice and ZERO wording on coupon to support this asinine limitation. Further insult...her Taco is all busted up and Mexican pizza is also busted up and has barely any sauce, is cold, and the cheese isn't even melted. Gross. Crunchy chicken nachos; soggy and luke warm. Worst TB ever! read more

I'm pretty much a regular at this Taco Bell. To bad the service isn't as consistent... On a recent visit a friend and I went through the drive through and I had ordered a BaJa Blast Freeze. Pulling up to the window I paid for my drink and the clerk handed me my drink - that's when I got angry!! Giggling as they handed me my drink I paused and looked at the cup before taking it into my car. Dripping down the side was liquid and looking at the dome top of the drink I saw freeze pushing up over the rim. Just HOLDING the cup caused more of the drink to leak an drip down the sides. Pointing this out to the person they laughed and admitted they had over filled the cup on purpose. I told them that no way in hell am I going to take a drink dripping like this in my new car. The person giggled and agreed that made sense an made a new drink this time... filled normally. OMG...going for food at this site is like Russian roulette!!! read more

This was the worst Taco Bell I ever went to. The food was cold, the tables were sticky, and the lighting was absolutely horrendous! The staff was mediocre, and the air in there was stale and stagnant. It was like no one had opened a window in months. I could smell the bug spray! I will never, ever go to this Taco Bell ever again. read more

Here is the thing. I really like Taco Bell. I live in this town and I get it. It's small. It's expensive to live in and if you don't live here then working later probably isn't great. When they are open the food is not bad. I'd say good more often than not, though, they do run into weird problems every once and a while...like, being outta of taco shells, or beans. Um... anyway, my main issue is that they don't have regular hours. It's Taco Bell. How can they not have normal business hours? They close early/open late every week. It reminds me of that "mountain hour chart" for businesses that basically jokes about never actually having set hours. Except this is Scotts Vally. So, that isn't good. read more

We utilized the drive thru, so cant speak on the cleanliness of the restaurant. However. It looks well maintained from the outside. The employee working the order box and pick up window was courteous and helpful. My request for a modification was accommodated and adequately labeled to differentiate it from my daughters meal. Even with a bit of a line we had our food within about 6 minutes of ordering and were on our way back to our hotel. read more

Why cant they clean the tables? I come here a lot..it's never busy. They have time to clean tables. Come on mgmt..get with the program

Service here sucks. Took 40 mins to get through the drive through. I would have backed up if it weren't for the two cars behind me. Get to the window and there are at least 10 guys working back there. read more

The drive they was great at lunch hour! Very fast and friendly service even with changes due to Covid. Felt very safe and I always love the food. read more

How the hell does a taco bell not have any rice at 9:00 pm .??? Your open for another 7 hours and your not going to make any rice ??? The manager of this place should definitely be fired !!! Never coming back to this one again read more