All I can say is OH WOW. This places hires a bunch of D O P E S. How hard is working at Taco Bell people? It's like all the employees are in another world or dimension perhaps. They are sooooooooooooo S L O W. No one is friendly at all. The food was made sloppy with stuff hanging over the edge and coming out the wrapper. Clearly no one gives a toot about customer service or take any sort of pride in their job and clearly they get away with it. So glad I am just visiting and this isn't my normal local TB. I feel sorry for SV. I will avoid here in the future. Also, the tables were filthy. Ain't no one caring about jack here. Cmon people do your dam job! read more

This place has a super unfriendly and somewhat disrespectful staff. The food rarely seems fresh and they got angry when I told them that they charged me the wrong price. They finally admitted wrong, but were super angry about it. Sucks, cuz this is the only taco Bell around here. There are 2 other Mexican places within blocks, ill do that from now on. read more

I should have known when I walked in. Eight other people standing around looking at their phones waiting to be served. I can't imagine a "fast food" joint being any slower. For the wait, I would have gone to Taqueria Los Gallos just next door and gotten much better food. Come on guys, you can't be crap Mexican *and slow. read more

I wish that I could give half a star. 9 times out of 10 this place does something wrong. Whether it's something small like forgetting to take off lettuce to completely wrong items this place never fails to disappoint. I once even got stuck waiting for almost 40 minutes in the drive through! Taco Bell is really the only fast food I eat and I'm am so excited to be moving soon and not have to go to this location ever again. read more

First, I want to compliment Maria and Consuelo. Every time I come in to grab a bite they are working their ass off!!! Freaking amazing service. As for the new manager... I'm more inclined to get even decent costumer service from a sewer rat. I went in last week(like nearly every week) and she straight up yelled at one of her employees like they were a dog. it was quite rude and disrespectful that she did that. Every time I've stepped up to that counter to order my thoughts get cut off by negative and insulting words from the manager to an employee. Well, the girl employees. She's super clingy to the guys. All I can say is, if Maria was manager: * * * * * that's right, five stars. Oh and sometimes the late night crew under stuffs my bean burritos :( read more

It's taco bell not amazing and not terrible. Felt bad as they seem to be understaffed most times I go. Hang in there people who work there

Literally just waited over 30 minutes to order and receive food in the drive thru. I could hear people chatting and messing around while waiting. There was no one else in line inside that I could see. They forgot about the car in front of us and asked if he'd been helped after waiting 10 minutes. Obviously he hadn't or he would've pulled forward. WORST SERVICE I've encountered at ANY restaurant. read more

This is the 2nd time I've left the drive thru without paying and I won't be back. They have at least 8 workers behind the counter and I waited 10 minutes and nobody even opens the window to acknowledge why it's taking so long. The most irritating part, is I was 5 feet away from the speaker and they kept rushing me and being impatient to take my order even though I could barely hear them and then make me wait. read more

If you dont check your bag you will 100% percent get the wrong item or not all of your items. They have a sign for on the spot hiring which seems to turn and burn people. Its Taco Bell so it'll survive but if you read this make sure they have it right and make sure the food is still hot. It's hard not to be angry when you get all the way home and they for got 50% of what you ordered. I know its partially my fault for not checking but it seems dumb that I pay for a servoce and then still have to make sure I got what I asked and then paid for. read more

Want to wait 45 minutes in a drive through line with 1/2 of your food never delivered and the other 1/2 horribly thrown together? Go here.

MY Husband and I are frequent customers of this best restaurant.I highly recommend Taco Bell (Scotts Valley, CA).The foods are all execellent,especially the morning burritos,and the employees are all nice,kind,cheerful,and courteous,especially Tina and Maria. read more

Numerous times I have had to go back and get parts of my meals that were missing. Again NUMEROUS times and yesterday was no exception. They forgot my husbands meal altogether. They tried to give me some cinnabons for my inconvience but maybe a free meal or his food for free would have been better. Time, gas were all wasted for this. I was happy that they did not forget my kids quesidillas however. That would have been a nightmare. read more

The worst ever...literally took 35 min in drive thru and that is only 4 cars long...hate them

When I want fast, cheap, Mexicanish food, this is my stop. The restaurant offers lowfat choices I actually like, such as the Fresca Crunchwrap Supreme. I was very disappointed they discontinued those yummy Fruitesia beverages which I loved so much last summer. They are more of an adult drink I guess, and the new drinks look like icees or slurpees that kids seem to prefer. Don't give up on serving Diet Mountain Dew. This is the only restaurant I know of that serves it (as well as several other Mountain Dew varieties). Oh yeah! read more

this Taco Bell location has gone down hill in the last couple years and tonight was the nail in the coffin. They are constantly slow, and never seem to have enough employees to work all the positions. Either that, or management doesn't train on how to prioritize, work as a team, and multi task. We stopped in about 9:15 to get this pregnant woman some food, and we decided to go inside since there were about 5 cars in the drive through. We walk inside and 3 employees turn and look at us, and then immediately turn back and ALL three work on getting food prepped. We were glanced at about 4-5 more times without even a "hello" or "someone will be right with you". We stood there for 3-5 minutes before someone finally greeted us and proceeded to take our order. She was pleasant, and I have no complaints about her service.... We didn't wait too long for our food (surprisingly) and we headed home to relax and eat. I ate a couple bites of my burrito supreme, which was lacking appeal as it was sloppily put together. Then I took a quarter of the Mexican pizza we got to share, took a bite and thought, "hmm that tortilla is awfully hard). I reach in my mouth and pull out a broken piece of a plastic sandwich bag clip, you know the little square kind with the whole in it to clip the bag closed. Needless to say, I lost my appetite.... Now, I know fast food is pretty far from gourmet, and may have some questionable ingredients, but if I wanted to eat a plastic bag closure, I'd pull one off my loaf of bread at home! I don't feel like I'll be visiting this Taco Bell ever again! read more

We eat here quite a lot and the foods great and service is great save for this one person who was there at 5:30pm on Oct. 3rd..Tina. we've seen her often and she frequently berates(loudly I might add) her co workers in public and this night had bust out of the kitchen hitting us, and rushing into the bathroom ahead of a few of us waiting for it, no sorry, no excuse me or waiting her turn! Then she turns and says "I have to work" very rude! When she makes the food its always sloppy, hardly together and falls apart. And its not the first time this kind of rudeness either. I will definitely avoid her shifts. read more

Ran out of eggs, ran out of salsa, and was reluctant to want to make more hash browns for our order.

SERVICE FAIL Went through drive thru to pick up a bean burrito kid's meal for my daughter after the movies. "We don't have kids meals." Oh, ok, then can I get a bean burrito (no sauce, no cheese, no onions)? "You want just BEANS?" Yes, that's right... and can I order chips? "You mean nachos?" No, just chips. "Like Doritos?" No just an order of chips with no cheese. "Oh, we can do that." Plus a drink, etc. Get to the window and it's $5 (kinda pricey, but ok?)... leaving drive thru and OF COURSE the burrito is BEEF only not BEANS only. NP, I'll pull over and go inside. Hi, I'm so sorry but we got an all BEEF burrito and we wanted to get all BEANS... I think it's hard to understand through the drive thru speaker? DRIVE THRU GUY:" Oh great. I mean, I said it like 3 times, but whatever make her a different one." -Drive thru guy exits to back- As I ask the other 3 employees who all have their backs to me- Sorry, it's hard to understand through the speaker in drive thru...I think a bean burrito would be cheaper than a beef burrito? Manager lady: Yeah, I KNOW, I'M DOING IT FOR YOU. Me: Um.... ok. Me: I'm sorry but are you the manager? Manager: Yes. Me: So, I heard what that guy said and it was really unnecessary and rude. Could you maybe talk to him? It's just not good service. Manager: I've already talked to him. Here's your $. So I basically just left. WTH? Super rude! Not a busy time of day- no one is slammed doing anything. SERVICE FAIL. And check your food, just sayin!! Sheesh!! read more

Posters in the Window but not for sale in store. $5 meal deal but rings up for $5.49 plus tax. Manager wont correct. order not correct. No way, must avoid this location. read more

This is the worst Taco Bell I've ever been to, probably the worst fast food restaurant I've ever been to . They literally CANNOT make an order, every time something is WRONG !! How hard is it to make a fucking taco with sour cream?? read more

i ate there about 6 months ago and i got sick. it was bad enough that i flip the bird every time i drive past a taco bell. i will never eat there again. i can't understand how J.P. could rate taco bell a 5-star restaurant. i mean he lost all credibility. in conclusion, please eat something other than taco bell. read more

45 min to get our food. The staff was yelling and disfunctual at best.

"Ronnie" was very helpful and patient with my order. He definitely deserves a raise, promotion, or both. My 3 cheesy bean and rice burritos were awesome and filling. Keep up the good work. TG read more

This taco bell is legendary for cutting the food. Someone tell then a burrito comes with beans.

Went to try the one dollar crave menu after reading a newspaper column review somewhere that said the spicy tostada was great. NOT. If you think the pictures of the food in the advertisements are an accurate depiction, think again. The one I got had a tiny splat of beans, a bit of sauce thrown at it, six shreds of cheese, lettuce and tomato. Adios Taco Bell. read more

They are careless, absolutely horrible!!!! I went through drive-through and order a chicken dish, which they charged me for the chicken but gave me the dish with beef even though I specifically asked for chicken. Then they gave me a mountain dew which was 90% soda water and 10% mountain dew. Don't they see they ate running low on the mountain dew and how water down the soda was? They just don't care and give you whatever. I'm so pissed off I'm never going there again, and will definitely make sure everyone I talk to knows how careless they are! read more

Just went here 1st time in years, and they suck..... Long drive through line, so went inside and ordered to go, 15 min later get our food and it is cold... Pretty incompetent people working there... Don't think I'll be going there again read more

The worst! Waited 25 min in line and there is a sign on their sign saying only serving tacos and soda!! Really!! What a joke! This has happened too many times! Where is the upper management! read more

I think one of their employees got drunk last night because they are so under-staffed I feel more sorry for them than I do for myself. Been in here for half an hour. read more

Don't go here at night. The lunch time is fine but for some reason at night they are sooooooo slow.... Tonight it took 10 minutes just to get to the order screen with one car in font of us and they said it would be another 20 minutes to get food because they had so many orders. But there were only 5 people inside and 3 cars in the Drive thru. Then after they told us it would be 20 minutes they blocked the lane behind the car behind us but didn't bother telling us until it was too late to back out. So we had to sit and wait just to get out of line because we got blocked in. Disappointing because I love me some Taco Bell usually. read more

messes up and forgets something on my order EVERY SINGLE TIME.

If I can give less than a star I would. Honestly I'm not one of those people that expect 5 star service from a fast food place but....our service was terrible. We waited a solid 7 minutes for one car in front of us and when it came to us they forgot ALL of our drinks. She made zero effort in making us feel comfortable. This was at 12 midnight on 2/19. I do not think this person should be in customer service. I understand that at this time of night on a Friday, you must get a lot of customers who have been drinking but that doesn't mean you should abandon all customer service rules. read more