Mexican Pizza my husband and I just ordered this tonight along with our 15 year old grandson that wanted 4 chicken and cheese quesadillas. We got home with our food and he had two quesadillas and he had two tacos . You couldn't understand the girl when you ordered but this got screwed up. One of the Mexican pizzas was out of the box and all over the bottom of the bag! The people here need to get it together! My husband ended up only eating the tacos because his pizza wasn't in the box and all over the bag. Who does this ? Don't eat here we sure want again. read more

Came at 11:30 on a Saturday night, sat at the drive thru for 5 minutes until a line started to form behind us. Finally drove up to the window where an employee waved for us to go away. Don't say your hours are until 3 am and have your sign saying "drive thru open" if you decide to close down 3.5 hours early. read more

Friday Feb 22nd, ordered a #4 (mexican pizza, 2 crunchy tacos) at 7:01pm. Received the order at 7:29pm. 28 MINUTE wait inside the restaurant. I should have gone somewhere. read more

I can honestly say I've never had a bad experience at this Taco Bell, the employees are always kind, my order has never been messed up and I'm usually in and out fairly quickly, though a couple of times I've waited a little longer than usual. read more

Ok, so I actually really like Taco Bell (don't judge). This one is located near my work and, to be completely honest, it kind of sucks. Service is fast and the food is edible, but it tastes like all their dishes (burritos/etc) were slapped together the night before and then just microwaved for a few seconds once they're ordered. Yeah, it's Taco Bell, not a 5-star restaurant... but compared to other Taco Bell's, this one could certainly use some improvement. read more

I have to agree with the Terra about the taste. I had lunch there today after not eating at Taco Bell for several months. The food was pretty bland. I could not point my finger on it until I read Terra's review. Now it makes sense. I don't think I will be going back to this Taco Bell. read more

Slow AF. Just go to the one down by Mary Washington if you can help it. Food is pretty good... once you get it. I guess their trying to make you more hungry than when you ordered your food because 25-40mins is BS. read more

I've honestly never had anything short of a good experience at this location. Yes, the drive-thru can be rather slow at times, but not painfully slow (at least not in my experiences). I've also never had an issue with the accuracy of my order, which is refreshing, as I always check to make sure all of my items are in the bag before pulling away from any drive-thru. The food is always hot and tasty as well. Love me some Taco Bell. read more

Fast service, nice people. Newly renovated. Its taco bell, we all know quality isnt priority, but its delicious for the "late friend nights". read more

The place should I longer be considered fast food. The average wait time for food is around 30 minutes. This happens week after week. Tried to get my money back but the person in front of me tried that for about 10 minutes. Keep my 8 bucks and goodbye. read more

I've been sitting in the drive-thru line for 30 minutes (I timed it) .... other reviews from MONTHS ago have said the same thing... it's obvious this place really needs better management read more

THIS PLACE IS GARBAGE. The service was horrible. There was a huge line filled with angry customers, inside and out. My mother waited 45 mins to get our food, which was two chalupas, and a quesadilla. When I took a bite of the quesadilla there was absolutely nothing in it. My father got sick eating this. Never ever coming back. You are are missing some Hispanic people. read more

My boyfriend ordered some beefy crunch burritos yesterday and has been miserable since. The food they served him has left him nauseous and with terrible stomach pain. He barely got any sleep due to the pain. Will not be going back ever again. read more

Took 45 min. For my food... Oh wait I left after an employee hit the screen and saw my order off the list... NOT happy

The worst Taco Bell I have ever been to! The drive thru wait is always a long wait and the employees are rude! Last night I waited in the drive thru for almost 30 minutes! Ridiculous! I order my food and get to the window and I had to ask 3 times for sauce and they guy kept ignoring me, the girl walks up and I tell her and she ignore me! Seriously this taco bell needs new employees who knows what great customer service is because these employees don't got a clue! read more

Fast friendly service. I just watched the line cook grab my order, QC my burrito, see it was a little leaky, though I'd have eaten it, and prepare a new better one, all without backing up the line, drive thru or, prep work. Amazing staff!!! read more

I cannot stand this Taco Bell! Not only is the service here terrible, the food is even worse. They can't even get a single order right. I've been there multiple times expecting them to get better ,but guess what, I WAS WRONG. The managers are even bad. Everything about this place is atrocious. read more

I have been sitting in the drive thru for 15 minutes and haven't moved. The people working are just hanging out chatting with their friends. Where is the manager? read more

On September 14, 2016 at 8:42PM I placed an order through the app for carry out at the Taco Bell located at 255 Garrisonville Rd in Stafford, VA. My husband had gone inside to pick up the food as I waited in the car with the kids. He gets to the counter, says he's there to pick up an order for Emily. The cashier Gio tells him that there no order in the queue for Emily, and if he has the order number he could try to look it up that way. He gives Gio the order number, and still nothing pops up. Gio then explains to my husband that it may take a few minutes for the mobile order to come through, so if he could wait a few minutes. So my husband takes a seat to wait. I can see from my car that he's just sitting there. 20 minutes goes by, at this point the kids have grown restless in the car and I've seen at least ten cars go through the drive thru, and plenty of people go in and out of the restaurant. I decide to go inside and see what's going on. My husband is already at the counter again, checking with Gio to see if anything has come up, nothing yet. I show Gio the order confirmation on my phone, and ask him if it's possible that we just get our food, and whenever it does pop up in the queue to just clear it out. He goes to the back where the "manager" Elizabeth is prepping other orders, to ask her it that's ok. All I hear is her loudly yell "Nothing has come through yet, go back up front!" Gio comes back up front and tells me that we just have to wait for the order to come through. I reply if I could please speak to the manager. He turns back around to go speak with her for a second time, I hear her yell loudly again "Don't f****** come back here anymore, go up front!" as another woman working back there yells "Don't come back here anymore!" Everyone standing at the counter waiting for their orders hears this, and we all just look at each other in disbelief. Gio once again comes back to the counter, this time with his head in his hands, takes a huge breath, and tells me the manager said she's busy; she cannot come speak to you right now. At this point I've grown angry, first at the fact that someone who is supposed to be a leader and good example to everyone else working there could possibly speak to any employee that way and second at the fact that she can't take 2 minutes of her time to come speak to a customer. 30 minutes have now gone by since I placed my mobile order. I move to the other side of the counter where she is in direct view and yell "Excuse me! What kind of manager can't take a few minutes of her time to come speak to a customer?" She then yells back that she is busy making an order. I tell her that I have been waiting half an hour for my order, she then responds that all the other people here have been waiting half an hour too, which is a total lie because these people had just walked in right before I did, 20 minutes after I initially placed the order. She then says that she will come speak to me when she is finished with the order. So I move to the side and wait some more. I watch her make more and more orders, ignoring the fact that I am waiting there. As I'm waiting and watching, a young man working the drive thru yells to the other people working there something about a drive thru customer and using the words "faggot" and "redneck" ever so casually. About 10 minutes go by and the manager Elizabeth still hasn't come out to speak with me. By this time it's around 9:20PM, I ask Gio one more time if my mobile order has come through yet and he checks and says no. I ask if I can get a refund, he then explains that he can't refund until the mobile order shows up. I tell him to just forget it, and thank him for his help. Now, I understand the fast food business is extremely fast paced and constantly busy. But how does a company allow someone like Elizabeth to become a manager, let alone an employee? Whether it be a fast food restaurant such as Taco Bell or a huge multi-billion dollar company such as Microsoft, a person like that should never be made to represent any company. If she can't handle the volume of the restaurant, or work well under pressure she is clearly in the wrong industry. What surprised me the most was the way she was talking to poor Gio, I felt so bad for him. I have never in my life seen someone who calls themselves a manager speak to an employee with such disrespect. He was just trying to do his job. I can honestly say that my family and I will not be going back to Taco Bell anymore. I can in no way support a company that allows that sort of disrespect to go on, towards employees or customers. read more

Routinely the drive thru wait is in excess of 40 minutes! Ridiculous!! Hire staff that won't sit around and stare at each other...

Extremely slow drive thru!!! If you go through the drive thru, expect to wait awhile. All I wanted was one burrito and it took 35 minutes. This seems to be normal for them, because it's happened more than once. The parking lot is designed so once you get in line, it is very difficult to back out if someone comes up in back of you. Also, they don't assemble their burritos evenly. The top of the burrito will have meat, the middle, rice, the bottom sour cream. read more

Our order is messed up every single time. But...the managers are great if you call and let them know. Just know you'll be eating the wrong food or have food missing though. read more

D@mn drivethrough is slow as a slug. We've been sitting here for 10 minutes. My order 10 items combo for $11 & change jumped to $17 & change...I don't know why. The screen switched after I completed my order. 2 cars ahead, oh, now 1. Geez Luise, man! read more

This Taco Bell (coming from someone who frequents fast food restaurants) has provided me with the worst service of any fast food place in the area. On multiple occasions my order has been made improperly or sloppily (falling out into the bag). The employees are rude, unhelpful, and make sure that you're aware of the nuisance you're creating for them by ordering from their location. My advice: avoid this location. read more

I actually like Taco Bell, but this store continues to have issues. The biggest issue always seems to be that you get about half the fillings shown in the pictures, if you're lucky. I had lunch at this Taco Bell last week and ordered two nacho cheese chalupas and a medium drink. It cost almost $9, and when I inquired, I was told that they added $1.19 per chalupa for the nacho cheese, at the direction of their District Manager. Their menu shows two items that are "covered in cheese" for $99, so the additional $1.19 is completely outrageous. I don't care how much they spend on advertising to promote their new "fast casual" menu. I don't believe that will be executed any better than the current menu. Put the two together, and you have two good reasons not to eat here. read more

i clearly asked for no bacon on my loaded potato griller it said it on the screen and my receipt clearly said it too dont go here