The staff had no clue how to charge for a side of steak. It took a village to figure it out-- but here's the good part! Nobody gave up. There was no blame the customers or deny the reality. They just worked until the figured it out. That's 5 stars right there. read more

This Taco Bell is our go to after the rodeos, every time we have came, we have been greeted with the best service. The employees work hard to ensure the customers are satisfied. Although they got my order wrong, they were quick to fix the food with no issues. The food is also good quality. read more

Not sure why this place got such low rating. We had a great experience here. Place is clean, food came out fast and tasty, not overly salty as other Taco Bell that we have been to. read more

Great service came at 10pm and the best customer service definitely coming back and the food was great

Come on it's Taco Bell. Miss the enchirito which dates me but WTF. I really don't like the new electronic ordering system. Using that while being stared at my employees is uncomfortable. read more

If I could leave a 0 star I would.. if you're planning to have your inside renovated, being right beside a hotel, you should figure out an alternative for people walking. After attempting to walk through the drive through they smacked the window saying " no walk ups MGMT ", we get in the car, go to order I ask if they have Dr Pepper and I'm met with an attitude, we order, pull up to the window, hand him my card, he rushes me with the drinks, it is 1030 with no one behind me, we get the food they slam the window with them staring at us, check it the food, we forgot to ask for hot sauce so I yell though the window as they slammed it in our face. Then he proceeded to slam the hot sauce in my hand making some fall. If you're doing renovations find an alternative for those who aren't in a car... it's just Taco Bell so how much will it improve none. But thought others would car to know you can't go in that one and they are rude as hell when you are just trying to get some food. read more

I'm going to give yall 5 stars all around just based on tonight's experience. We walked in late after fireworks to a packed Taco Bell, drive through and dine in. We went in anyways to order. After ordering, then sitting down we are hearing the customers talk about how long it been. They've been there for about an hour or so. The staff was calling food and no one was claiming, so after a certain time they said anyone could take it. I leave a 5 star review because of how this team handled tonight. They had many upset customers that weren't so understanding of the situation and they handled it with kindness. They worked together as a team when they realized things have gotten out of hand. The manager was amazing! Cheering on her team and working with them. Some people don't understand how you can get in the weeds just like that and it's hard to get out of it. Yall did a great job coming back. You seemed like you had a rough Fourth of July, but I hope your fifth of July is better read more

A nice spot to grab food with waiting for your car. Nice tire shop nearby that was connected to AAA

tacos hard shells are old and stale as you pick up shell...splits into 2 pieces you now must eat a taco with fork....oh they are around $2.00 each could add more lettuce and cheese even if they fall thru!!! read more

The service was absolutely disgusting. The girl in the back who makes taco bell's food spit in my food and also got my order wrong. I then also caught several of the employees on their phones. Not sure this is how a business is supposed to run but oh well I guess read more

waited 15 min so far for our order. DO NOT STOP HERE!!!! thought this would be quicker than stopping in flag. it isn't! read more

Taco Bell - Poor customer service, no sign of any workers, but the gladly took my order and payment, then disappeared - Fast Food Near Me - Williams, Arizona

The worst fast food place In Williams Az. Never had a good experience here. They either forgot your food in the bag, give you the wrong items, or make you wait 30 minutes to receive an order that may or not have what you ordered in it. Been this way for years. Do not understand how the owner still has rights to this franchise. Disgusting. read more

This is the worst Taco Bell I've ever been to. The place is fully packed with employees that barely made it out of middle school if I had to guess. The incompetency is a level I've never experienced. They are rude, slow and when you order something...especially close to closing time, they tell you they don't have it. The supplies and condiments are always empty too. I usually go to TB when in a hurry for cheap fast food but I'll wait and pay the extra money to save myself the annoying experience. Pay better and you could get better quality of employees. read more

Good. Golly. By far one of the worst Taco Bells I've ever been to. And let me tell ya, I used to eat Taco Bell at minimum 10 times a week. First off, customer service is at an all-time low. We ordered two chicken quesadillas, a Crunchwrap supreme and a chalupa supreme (pictures listed below for your dismay). It took well over 15 minutes to get our order and I would say, in a less than mildly busy atmosphere. While standing there, one of the females is expressing to her coworker that nothing was done on the previous shift using several loud explicatives for patrons to hear. We opened our food in the car while already on the highway and discovered three out of four items burnt. The quesadillas had next to zero sauce on them which would have significantly helped to mask the bbq briquette taste of the tortilla. When bitten into, it was like biting into a stale tortilla chip. The Crunchwrap was also burnt but at least had the nacho cheese and sour cream to mask the taste of ash. The chalupa supreme was cold and missing tomatoes. I would avoid this particular location. read more

Taco Bell - 2nd burnt chicken quesadilla - Fast Food Near Me - Williams, Arizona

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When we walked in there was trash all over the floor the woman behind the register was very unfriendly and didn't seem to really want to be there. There was 2 drink options and when our food came the taco shells were old and fell apart when you bit into them. I have been to that Taco Bell before and I have never seen it so dirt and poorly managed. What has happened? read more

The bad reviews made me cautious, but they were not representative of my experience at all. Staff was friendly, fast and efficient. Food was exactly what was ordered! read more

I've given this location more than a few opportunities to improve before this 1-Star review. Sometimes you're just short-staffed. Sometimes you're having an off day. I'm generally patient; I generally try to keep things in perspective. I get no personal gratification, no satisfaction in firing off a 1-Star review. It's a bummer. Avoid this establishment at all costs. Pains me to say that but Take my word. I don't care if your RV breaks down out front. Walk a few extra blocks to another eatery. Hell, hitchhike to the mediocre pizza joint, We Cook, in Tusayan. Their pizza isn't anything to write home about, but the service is dependable and they're always on top of it. But when you receive the same disappointing service a half dozen times, you gotta admit defeat. I'm embarrassed to say that I probably gave this Taco Bell a half dozen opportunities to surprise me, to talk me out of writing this review. Every time, even when I'm the only person in the drive thru line, even when I'm asking for a bean burrito, just some beans slapped into a tortilla, nothing fancy, they've asked me to park and wait. Again, I'm generally patient. But when 25 minutes turns into 35 mins, and I walk in with receipt in hand and ... I can't flag anyone down. No one is making eye contact, no one wants to provide me with some clarity. The "If we don't acknowledge him, maybe he will go away" customer service strategy is alive and well at this Taco Bell in Williams, Az. And again, at least a half dozen consecutive times over 2-3 months. I'm actually embarrassed to say I gave them so many chances. If you must satisfy your T-Bell craving, I'm telling you, until this place waves a shiny new "Under New Management" banner outside, you're far better off continuing down I-40 to Flagstaff. Hell, drive to Prescott. read more

While on a road trip we stopped to grab a couple burritos and a quesadilla to share. We went to the counter inside and were promptly and courteously helped. We had our food inside of 2 minutes. The person helping us wished us well as we left. Really a solid experience for Taco Bell. He was also engaged in conversation taking care of other customers as we left. Really cool experience. Food was perfect. read more

Walked in after a long trip, was told that they could not serve us Taco Bell. Was part of a kfc too and was told we could only order 8 pieces of chicken. If your business is off the I-40 you need to make sure you have food stocked if that was the reason to not serve us. read more

Please trust this and the other negative reviews and avoid this taco bell at all costs. I just received the worst service I have ever gotten at any taco bell from this location. I stopped in and ordered a #7 which was clearly labeled CHICKEN quesadilla. When I got my food I realized it was a cheese quesadilla with no chicken. The manager said I have to specify that I wanted that even though the board clearly stated chicken on it, not chicken OR cheese. I didn't like this so I asked for a refund which she at first refused to provide. And said they only do remakes not refunds. I said no, I didn't ask for a remake I want a refund. She then RUDELY SNATCHED THE BAG out of my hand disappeared back into the kitchen and came back saying she remade it and I again asked for a refund. The manager continued to not listen to me and argue with me about it and I had to repeat my request for a refund 5 or more times before she finally gave me a partial refund for the quesadilla portion of the #7 meal or claimed to. Never before had a restaurant refuse to refund like that when they mess up and easy order, which I hadn't even eaten any of. I will be checking my bank account and contacting corporate and will NEVER be back to this taco bell. read more

Waited 20 minutes for food. The food was gross, over heated and just didn't taste right. The place wasn't very clean, counters needed to be wiped down in a bad way. Will not be going there again. read more

The cashier was good but everything else was complete chaos as usual. I'm a local and have been going here for the last few years and the place is so mismanaged they're always out things like today the cashier must have had a list of 15 items they were out of. This happens all the time there. They had a lot of people working but half of them didn't know what to do. I saw a few customers getting angry because of how slow and unorganized they were. read more

Place is dirty, no Taco Bell available today because staff is training. Taco Bell can't make Taco Bell items today....Only KFC available. Order was wrong and the chicken sandwich was greasy and stale. read more

If I could give zero stars I would. We went there for dinner after a long day at the Grand Canyon. Only to have to wait 1 hour before having to leave because our food still wasn't out. We asked what was going on but none of the workers could give us an answer. There were other people that also left with no food because they had also been sitting there for just as long. Meanwhile the manager was just hiding in the back. Not coming out to address anyone's issues. One lady waited there an hour before being told they didn't have the ingredients to make one of her pieces of her order. Shame on this business. It's not a good look for Taco Bell. They should just shut it down if they can't get it together. read more

We stopped to grab a bite to eat on our way to Grand Canyon. It was one of the few options along the highway, so we exited the fwy and came across this fast food joint. Ordered the following: Chicken burrito - I ate this; pretty good, size was reasonable for only $1.69 Soft taco - only $0.99 cents! 5 chicken hot wings - deep fried and lots of batter. Supreme gordita - my husband had this; didn't think it was worth the $1.99 (my chicken burrito tasted better in my opinion) it was just a larger version of the soft taco with a thicker tortilla! Supreme steak burrito - my husband had this and thought it was good. Our total bill came out to be only: $13.18 read more

I would rate this a zero. This is the absolute worst Taco Bell experience I have ever had. Actually this is the worst fast food experience I've ever had. We arrived at 7:15PM. There was only one car in the drive through and the parking lot was desolate. We ordered our food and then sat in the drive through line for 12 minutes while the car in front of us was at the window. When we pulled up the guy told us that they "had to thaw the beef" and that it was gonna take a while. Had no time estimate just told us to pull forward. We asked if we could have the rest of the food while we wait (we got two beefy burritos, one bean and cheese burrito, and 4 cheesy roll ups). The guy said that there were 4 mobile orders ahead of us and so he couldn't. That was frustrating since at that point it had been 12 minutes since we ordered. I should note that we did try to mobile order ahead and the app said it wasn't taking mobile orders. He asked us to go park and he would bring the food out when it was ready. We went and parked and waited for over 25 minutes and no one came to bring us our food. Went inside and our food was ready and just sitting on the counter. The guy was also being extremely rude to the people who had ordered after us who had been waiting in the parking lot too. This taco bell is a piece of . read more

Went thru drive thru and the women on drive thru spent 10 minutes per car just talking to the people in front of me after giving out their food. She was rude and promised all our food was in the bag then shut the window and turned out the lights and wouldn't fix our incomplete order. Would not recommend. read more

Probably the worst Taco Bell in the entire world. Waited 45 minutes in the drive thru line with only 4 cars in front of me, and this is not the first time this has happened at this location. Wouldn't keep giving them chances is it weren't 40 minutes to another Taco Bell. Yeah they'll use the excuse of being "short staffed" like everywhere else but I saw wt least 7 different people and still took almost an hour for only 4 cars. Don't waste your time, go LITERALLY ANYWHERE ELSE!! Pretty ridiculous, do better. read more

I've been waiting in line for 28 minutes now with only two cars ahead of me the entire time. No way to escape once you're in line so you just have to sit in torture. It's as if only one person is working the entire restaurant. read more

This was the WORST Taco Bell experience I have ever had. My husband and I were visiting family in Williams and we wanted a snack. We went to Taco Bells drive thru and when we got our food, my husband handed me the bag. I instantly felt something wet and slimy on the bottom of the bag. It was a LOOGIE. I got it on my hand and instantly wanted to puke. We reversed to show the lady at the window. When we showed her the bag and told her about the loogie, she didn't even seem to care. LIKE IT DIDN'T EVEN PHASE HER. She just said "Oh... do you want another bag?" We got another bag and drove off. I couldn't even finish my food. I only ate half a burrito and threw the rest of our meal away. All I could think about, while eating, was the loogie and how gross their kitchen may be. I was so grossed out. Later, I heard that this specific Taco Bell has failed their health inspection twice. I'm not sure if it's true, but it wouldn't surprise me. I have never written a bad review for anything before. I've never felt the need to. I'm not a difficult person. But this time I felt like I had to write a review. My husband and I LOVED Taco Bell. It had been our favorite place to go together for 9 years. When we got married, we even went there after our wedding and took pictures out front. That is how much we love Taco Bell. But we have both decided that we're never going to a Taco Bell again. read more

Waited 30 minutes in drive thru line to receive my order of five tacos. Only six cars ahead of me at the time. They don't understand the term fast food. read more

Stood in line for 10 minutes while the lady in front of us couldn't order correctly and had to look at the order screen. Then she didn't have her wallet to pay and we had to wait for her to go get it. Then the cashier didn't apologize for making us wait. Then our friends order was deleted after waiting 15 minutes and had to wait another 10 minutes for their food. They thought that giving Cinnabon biscuits would make it better. Yeah I don't think so. If I could give them 0 stars I would. read more

I had the worst experience here today. I mean so unbelievable. I asked for 16 mild sauces and received 15. Took everything out of my car to see if the last one had fell, but no trace of the sauce. The only reason why they get 4 stars is because the food was good. I will definitely be coming back, but this time going in to get my own sauce. read more

I've had a lot of bad customer service, but this was absolutely ridiculous. We waited over 20 minutes for 2 soft tacos (no lettuce, extra cheese) with no apology from the staff and when I brought to their attention that we were still waiting they acted like we were an inconvenience. When the food was finally ready, the order was wrong. Please just do your job and get the right food out to the customer, in a few timely manner. The behavior of the female order taker including walking around behind the counter slowly and rolling her eyes. The 3-4 guys preparing food and at drive thru were loud, obnoxiously telling obscene jokes and making comments about customers. Sure hope management takes some action or I doubt business will survive. read more

What happened to all of the bad reviews for this Taco Bell? How can they remove them when they were telling the truth?

WORST Taco Bell drive-thru I have EVER been to... Was told to "please wait" when pulling up to the speaker to place my order... Then, after placing my order, waited behind ONE car for 15min!! Finally got to the window, thinking that the worst of the waiting was over, but instead, was left waiting at the window for another 15min!! By the time we got to the window, I seriously contemplated just driving away in disgust. The only positive thing about the experience was that the drive-thru worker maintained a pleasant, professional attitude --even apologizing for the wait, the order was right and the food was tasty. Still, that long of wait was completely ridiculous! O_o read more

Worst Taco Bell! Had one employee behind the counter taking orders during the busiest time of the year and no manager around. The people in front of us ordered chicken fingers and were told they had forgotten to take them out the night before and it takes 2 days to thaw them out...Really!!! Customer service is horrible. read more

Attempted to go in at 7:45 pm. After seeing other reviewer's say it closes at nine I checked the door on the way in. Sign on the door says they close at 9 PM. I walk in and look at the overhead menu when a girl comes up front from the back and says we are closed. I say Oh OK. She says 'that's why the door was locked'. Really??? She couldn't just leave it at we are closed. I guess I should turn in my master key to Taco Bell and stop unlocking their doors after hours, if you call 7:45 after hours. What a joke. read more

Welcome back. Exactly one year later and same results. Gave them a chance but no dice. Did you know employees are allowed to smoke electronic cigarettes while preparing your food? I watched as an employee blew smoke into our drinks while preparing them. Omg. I asked the server at the window before I paid and he said "management here is ok with it, they do it themselves". Huh? Seriously? read more

Worst. Taco Bell. Ever. Beans are always dry and crunchy and the lettuce all wilty and the people all salty. Just no.