So lucky we found Tacoma Fireplace Repair. Literally spent years calling around- we needed a repair our 30 y.o. Waterford propane stove. Always told "obsolete, parts no longer available " or "we don't know who repairs those." I called our heat pump company this year and they said "Call Tacoma Fireplace Repair." BINGO! They came out and repaired our stove. I asked them to replace all internals, not just the broken gas valve, so today we have a fully restored beautiful Waterford stove ! Superb service, very reasonable price, given the 5 hours spent on the repair. My highest recommendation goes to this fine company. Thank you! read more

Tacoma Fireplace - Restored Waterford Propane Stove - Fireplace Services Near Me - Tacoma, Washington

These guys are so kind and knowledgeable. Took the time to explain what was happening and what the fix was. I'll be using these guys every year to tune up my fireplace. read more

They got my gas instead fireplace up and running again - it now starts 100% of the time, and immediately after we turn it on. The price was reasonable. The technician was on time, and made sure there was no mess left. read more

On Time. Got the job done......................................................................

Our gas fireplace suddenly died - and it hadn't been serviced in years. Found these guys on Yelp and went with them due to the great reviews. They were super responsive in getting a quote and appointment set up right through Yelp. Got texts to remind me about the appointment & when the tech was on the way. He was polite and knowledgeable, and was able to solve the problem in a reasonable amount of time. He got it all cleaned up and looking nice! He also tested for gas leaks, which is nice knowing our fireplace is safe to use. Would use again and would recommend. read more

We recently bought a home with 2 gas fireplaces. Neither of them were working. We called and set up an appointment. The appointment was about a month out which is fine as we could wait. John came right on time and communicated that he was on his way. He took his time and cleaned both of the fireplaces. He was able to diagnose what the issues were and had the parts with him to fix them. He was clean, respectful, nice, and educated us on everything we needed to know about our fireplaces. We are so happy with this service! Thank you! read more

Tacoma Fireplace - Fireplace Services Near Me - Tacoma, Washington

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Our fireplace had a "Tune up service" by another well known company in 4/2020, but it kept having problems and stopped working. I wanted to try a different company and scheduled an appointment with Tacoma Fireplace even though was a long wait. John is detailed oriented. He was thorough with servicing and checking our gas fireplace, and explained what he was doing along the way. They will absolutely be my first call next time. read more

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Easy to schedule, on time, very professional and knowledge. They did great work at a fair price. I will definitely use them again.

Thrilled that I found this place on Facebook. Generally, I do not entertain a lot of facebook ads but John went above and beyond our expectations. It was fun and educational to watch what he did to clean it out and we will be more conciencious about doing this yearly from now on. No hard sell, no gimmicks, no trying to upgrade us to something else like some other companies but John was really good and we hope we made a friend. We left the service that if John was gonna go to Hawaii (maybe he needs a vacation hint!!) he would go to Hawaii. We would help him secure reservations at a hotel my son there works at. All in all, outstanding! Thanks John. read more

John is super courteous and took time to explain how everything works and how to maintain the fireplace. Our fireplace was inspected cleaned and thoroughly. We have a lot more confidence about using the fireplace now. John's service is very trustworthy. read more

The technician John definitely lived up to his glowing reviews from others as he was knowledgeable and caring as if our fireplace was his own. He cleaned it thoroughly and got it started for us and adjusted the time it took to ignite. We're just pleased with his overall professionalism and friendly demeanor! Will always use John with Tacoma Fireplace! Thanks! read more

What an AWESOME experience! I had sooting on my fireplace so I called Tacoma Fireplace for a service. When the technician arrived he explained the sooting was normal (based on my type of gas fireplace) and was not a cause for concern so I was not charged for the service. John (technician) was fast, friendly and HONEST! What a fantastic experience! If/when I do have an issue, I'm only calling Tacoma Fireplace. I will be a lifelong customer based on todays interaction. THANK YOU! read more

Was referred here as not all companies do propane fireplaces. The whole process was pleasant from prompt messaging within Yelp to upfront pricing to on-time arrival on the dot. My technician was very friendly and did a very thorough cleaning job, I mentioned in the appointment the thermal couple is going out and they came prepared with the right parts and replaced them, and rearranged the incorrectly placed fake logs. The glass especially got sparkling clean and the fireplace is much more enjoyable visually. read more

Really great service and quality of work. Helped to make our fireplace look so much better! Also explained the system in detail to us gas fireplace newbies. Thank you. read more

John from Tacoma Fireplace was so efficient and knowledgeable. He fixed our gas fireplace and cleaned it. It has never looked better. The price was reasonable, he showed up on time and explained the problem. I highly recommend this company. read more

Awesome experience having John come out to our house to inspect and clean our fireplace. He explained everything and made it work like it never did since we bought the house over two years ago. He showed us how to use our remote and we've had a beautiful fire burning every night since the service. I truly recommend this company! It's also smart to get your fireplace serviced every couple of years to ensure it is working right and will last longer. read more

Tacoma Fireplace - Fireplace after being serviced, my pups new favorite spot. - Fireplace Services Near Me - Tacoma, Washington

John was extremely courteous and helpful, and he transformed my gas fireplace from loud and weak-flamed to a quiet and perfect flamed. He also caught some issues that had evidently never been properly set by previous service techs. Highly recommend. read more

I waited a month to have them come to look at my two fireplaces. They charged me 289 to clean the first one which worked better afterwards. However their tech didn't have a replacement battery tray or offered to order the part and install it for me. I had to order it and install it myself. I'm not entirely happy with how that was handled but I'm glad to have a working fireplace. They charged me 150 for the second one which didn't work. They cleaned the non working fireplace, checked for gas leaks then was told a part needed to be ordered. They never called me back about the part. I had to inquire two times and finally was told the part is no longer available. They claim they tried contacting me but I don't have anything in my call log or my email. I basically paid $150 to clean a broken fireplace. They said they would install the part at no extra cost which makes me wonder about their motivation to come out at all at no additional benefit to them, since I already paid them the full amount. With no word from them I have doubts if they ever called the manufacturer. I think their business model is to clean working fireplaces and move on. They don't have an incentive to come back. Also their tech was unprepared. He had a van with him, but in his van he didn't have spare batteries for his flashlight, or aluminum tape to seal an air leak in the fireplace. I don't think this company fixes fireplaces, it just cleans working ones because it's easy money. I doubt they have the expertise to solve anything past simple cleaning and replacing parts. Beware. read more

OUTSTANDING SERVICE! John came out last night about 6pm and was not only completely professional, but super cool and fun to talk to. He spent 3 hours repairing our non-working fireplace and then cleaned up my Mom's upstairs. The pricing was very reasonable and we are all super impressed. I will be using them annually when my fireplace needs to be cleaned. Love this place! read more

John did an amazing job. Came at the promised time, very professional and friendly. Explained everything that he did along the way and replace what needed to be replaced - no gimmicks. Answered all my questions very politely - Tacoma Fireplace has earned a repeat customer! read more

Knowledgeable, trustworthy and efficient. He knows his fireplaces that's for sure! Highly recommend.

I give TFP a 5 stars. Jenna responded timely to my inquiry and when the day of my appointment arrived, they sent me John for technician. John was wonderful, explained everything he was doing and he got my fireplace going. I appreciate that he took off shoes before he was even asked, that spoke volumes to me. I have had other people from Yelp, that you would have to ask to take shoes off. So John was such a considerate, professional and with a great attitude. Thank you John for a great service. read more

We purchased a 15 year old home and I am certain the propane fireplace has never been serviced. It was dirty and had soot all over both sides of the glass front. I called another company to service it and made an appointment a month out. Thirty minutes out from the appointment, they informed me that they didn't service propane fireplaces (ugh) but recommended Tacoma Fireplace - so I made an appointment with them. Glad I did. John was professional and informative. Our fireplace looks brand new. Could not be happier with the service. read more

The service was very well provided. The technician was educational. The company was very booked out. I had to wait about 6 weeks for an appointment. It was worth the wait. read more

Fantastic gas fireplace service from John at Tacoma Fireplace. Ours was not working and he not only fixed it but cleaned it so well we had no idea it was not a new system. He is timely and very reasonable. I highly recommend and will use him everytime. read more

Great service! had some questions and Logan answered them quickly and took the time to tell me what I needed to do. He deals with gas and he said I needed a chimney sweep and he was willing to tell me info without me paying for his services. He sounded genuinely nice and I wished he could be the one to help me but glad he gave in information on who to contact instead. I didn't even use his services and I would definitely recommend him based on our call and his helpfulness. Wow you don't get service like that anymore. Thanks again. read more

Cleaned and repaired two gas fireplaces. Did a very thorough and professional job. Very respectful and diligent about not making any mess cleaning both our very dirty fireplaces. Highly recommend! read more

Great job done by this company! Service is all they do, so their job is top notch! Luke showed up and performed the maintenance and cleaning on my fireplace with detail and expertise! I am confident my fireplace is now safe for use going forward! Would highly recommend this company for your gas fireplace service needs! I would give Dennis and Luke ten stars for a job well done! Charlene, Bonney Lake read more

Look no further. John was thoughtful and considerate, fast and communicated very clearly. Professional company, they value your time. Fair pricing and transparent process. read more

John was polite, professional, and respectful of our house. He quickly restored our gas fireplace to working condition, and also cleaned and checked that it's parts were working right. There was a part that needed to be replaced, added $130 to the service visit cost, but I am happy to have the fireplace working and know it is safe to operate. John took the time to explain how the components in the fireplace generally are designed to fail closed when they are not working right, which helped my wife have piece of mind. Would hire again! read more

December 2020. The technician was late, but called to let us know. He was excellent! Got our old gas fireplace working, troubleshooted possible issues, and cleaned it. He left us with good instructions to manage the next time. He even came to the Key Peninsula, which many will not. We will definintely use Tacoma Fireplace again! read more