This company is a terrible company to use. I'll break down my horrible experience.
Communication: You can message them via instagram, email or text and it will take them about 2 weeks to return your call, but only after being hard and complaining to them about their poor communication style. That should have been a big red flag, but I chalked it up to a busy season.
Directives on venue: I spent 2 hours at their tasting facility and went over everything I wanted and expected for a fancy, high end, 80 person baby shower. It was supposed to be in a wedding type of catering line with white and pink display and specialty clay pots with a lace type of look. I picked the style at their facility, repeated that verbally via phone later. (Ruby) was taking notes the whole time. I picked the layout from their instagram pics and video they had replaying during the tasting. I showed them pics of the dusty rose and hydrangea style of flowers for my centerpieces. They expressed to me that they would match my decor as close as they could. Before leaving, we went over everything and Ruby assured me she had all of the notes and everything would be ok. I secured the $300 for deposit and locked in my date.
The contract they use online is inadequate, I told them I could not fill it in because they were asking for an additional deposit. The description of the decor was not on there, so how could I put that down? I kept calling, emailing, and Instagram messaging the closer to the event it got. No return calls. I kept telling them I had to talk to someone to up the amount of people and to finalize everything before the event. Finally, I got a call within one week of the event. The man (Jorge, I think) told me everything was set and I had nothing to worry about. I took his word for it. The only thing he went over with me was the fact that I continued to call Ruby Lupita. For some reason, Lupita stuck in my head, I was wrong, and he made sure I was corrected.
Day of the event: They showed up and set up a small dingy table with decor for a backyard BBQ. Mexican sarape style decor with bright pink cheap flower bouquet in Mexican brown pots. Nothing of what we went over. The aquas were supposed to be in the beautiful jars I picked at the tasting. I got street taco vendor plastic jars. The fancy light tan clay pots were not there. The flowers were not there. Didn't match at all to what I showed Ruby. I have a half acre property with 10 tables around a pool area and a special serving area that accommodated the service line I expected and chose. I got nothing remotely close. I was so embarrassed because it was so out of sync with the rest of my event. I called him so upset. I didn't have time to continue to discuss things that day, I told him I would call him during the week.
Outcome: It was not their fault, it was my fault because I didn't use their form online. It doesn't matter that I told him directly of the pots I chose via phone call (Light tan pots with a white lace looking overlay). My continued messages stated I could not use that online form because it did not work with what I picked. He stated Ruby's notes didn't have anything specific. What I was describing was the wedding package. The package I bought was their festival package (BOTH ARE THE SAME PRICE- $29/PP). At no time during the tasting did anyone say, we're sorry you can't have that decor because your event is a festival not a wedding. I couldn't believe he put it all on me and that they held no responsibility. But he did voice his apology. At this point I sent an email and stated I deserved compensation. What they gave me was their regular package for $19/pp. I have not heard back. The scary thing is, no pictures on their social media show the ugly set up I got. They were sent pictures of that day, but they will not forward them to me and I was so angry that I did not take any myself. I did ask for them.
I would warn anyone using this company to go with anyone else.
The first 4 pics are my event the other 4 are the decor I chose and did not get at all. read more