1. Tactical Plumbing

    1. Tactical Plumbing

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    Surprise, AZ

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    Tactical Plumbing

    5.0 (1 review)
    Open Open 24 hours

    Services - Tactical Plumbing

    Plumbing inspection

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    6 years ago

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    100% Plumbing

    100% Plumbing

    4.8
    (128 reviews)

    Arrived within an hour of requesting a quote, quote was FREE.. no trip charge. Tim was great-he was…read moreinformative and gave me a quote right on the spot and their price beat the 3 other quotes I received this week. Plus he was able to do the whole job right there on the spot. He installed 2 drip legs and replaced the irrigation vacuum break valve. He was fast and efficient- no sly salesman up-sell moves which we greatly appreciated. He helped us get the job done before we replied to our BINSR request. Grateful for this company and would highly recommend and use them again!

    I was optimistic about this company because of good reviews on Google and Yelp and Nextdoor. While…read morethe cause of my leak seems to be resolved (at least for now) it did bother me that I took the time to ask several times with the dispatcher "Taneea"(sp) and she said there was no fee to diagnose and I kept asking are you sure because in order to see where the leak is coming from my bathroom upstairs from the shower and where it settling we need to look at the pipes underneath where the drywall is and that involves cutting the ceiling drywall. And I asked her again several times if there's any charge for leak tracing or anything she was leaving out just to look and see before repairing and she said no, there's no diagnostic charge. They get here and tell me it's gonna be $125 just to cut the drywall and I just don't understand how there can be such a disparity between what I verified by phone and what I was being told now. And even if I give them the benefit of the doubt that the dispatcher was mistaken (though that's something very strange for a dispatcher who works for and represents a company to say, if not true) the fact that she did tell me that clearly, you would think to keep a customer they would stand by their own word, so not a great first impression. I still paid them $455 to change the cartridge in my shower, but they would not take five or ten minutes to cut up two 6"x6" holes in the drywall and look inside to see if there's any other extensive damage or leaking. I may just leave it for now and keep an eye for any signs of staining or moisture rather than deal with drywall repair. I still will inspect around the electrical where the ceiling fan canopy is and remove it from the ceiling to see if there's any water damage to the fan and light fixture or if it can be salvaged and still works once all is dry and I can restore power to the room. But they refused to look for any signs below to ensure there were no other signs of a leak unless I paid more. Another thing is with a large hole behind the shower faucet escutcheon where the leak occurred what's to keep another cartridge from failing and leaking right down into the room below and getting into the electrical and drywall and ruining another ceiling fan? I wish they'd have taken the time to tell me how to seal off that wall behind the faucet handle or given me suggestions but they just kind of did their job and left. They didn't offer me any advice or tips to prevent this again or set my mind at ease, and taking the time to do that would have made me feel more "taken care of" and built a rapport as a new customer. They just wanted to do the job I asked and go. So while I have no other complaints so far, they didn't go the extra mile or make me feel reassured at all for such a serious issue. It was just a "job" to cross of their list and not spend a second longer than necessary to show, discuss or reassure.

    Sorensen Heating and Cooling

    Sorensen Heating and Cooling

    4.7
    (56 reviews)

    Sorensen Heating and Cooling's main priority is you. Their customer service and knowledge is…read moreexceptional at every level. I will continue to refer friends and family because I know Brian and his team will do the best thing for them as they would their own family. ***Our Experience*** Lilly the Office Manager was insightful, caring, and courteous when we initially called to schedule our maintenance last fall and our no cool in June. Alex explained the options to fix our 28-year old unit, including replacing it. The owner Brian called shortly after to help us choose the new unit that made sense for us. He was objective, through, and patient while explaining operations, pros, and cons of each unit. The focus was getting our family taken care of, not a sale. As expected, our installation was flawless with Justin and Alex being kind, professional, on time, and patient with questions. Since installation, Brian has reached out to me to ensure everything was working properly. He's helped me understand and improve some airflow issues without trying to book a service call.

    This is probably a very good company. I chose them for their good reviews. And they were Prompt and…read moreExcellent at Keeping Me Informed. BUT....it felt like "the Hard Sell" with an over-talkative salesperson who was long-winded and without much content in her abundance of words, and she wouldn't let me get a word in edgewise to ask questions and understand what she was saying. Thankfully, the technician scheduled to come out got sick so they missed the appointment (and did a good job notifying me) which gave me the opportunity to call another service. Their competitor (Jaycox) was clear and to the point--allowed me to ask questions, and immediately quoted a fraction of the price to service my HVAC's--much to my wallet's delight. And I just really didn't want to talk to that salesperson anymore. So, while Sorensen is probably a good company, unfortunately my experience with them was rather off-putting.

    Patriotic Plumbing & Rooter

    Patriotic Plumbing & Rooter

    4.8
    (12 reviews)

    Aaron Barraza was amazing to work with. He was knowledgeable, professional, and quickly understood…read moreexactly what our issue was. He knew what needed to be done and spent the last two days working diligently to make sure we had running water again. Initially, we went through our insurance company and were referred to another plumbing company to repair a leak in our main water line. Unfortunately, they told us they would not be able to come out until the 26th. Since this was our main water line and affected the entire house, waiting that long simply wasn't an option. We contacted Patriotic Plumbing, and we're so glad we did. Aaron showed up every day, worked hard to resolve the problem, and got our water restored quickly. Thanks to his dedication and expertise, we now have running water in our home again. We highly recommend Aaron and Patriotic Plumbing for their outstanding service.

    So I needed my kitchen faucet replaced and these guys were awesome from start to finish. The lady…read morethat answered the phone was very friendly and sent someone out the same day. The guy that came out, Kevin, was so awesome. He was friendly and knowledgeable. There ended up being additional issues during the process of my simple faucet replacement. He went above and beyond to fix all the things and get it working. I am sure that this job is typically a lot easier and simpler than mine was. lol. It says so much about a company (and the person) when things get complicated and they stay longer than expected and go out of their way to make sure the job gets completed and completed well. Kevin was honest, kind and just a great guy! It's hard to find a company that put customers first in this way. For that I will be a customer for life.

    Tactical Plumbing - plumbing - Updated July 2026

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