Extremely disappointed with the lack of professionalism and consistency from the front office staff…read moreat Thurman Veterinary Clinic. I called around 8:30 a.m. this morning to establish care for my two French Bulldogs and was told that they were accepting new patients but it would be a month out. The receptionist began collecting my information to create patient charts, discussed scheduling appointments for June, and was in the process of preparing the required $40 per pet appointment hold fee when the call was disconnected. When I called back later, a different receptionist informed me that the clinic was not accepting new patients and that I would not be able to establish care there. When I explained that another staff member had literally begun the intake process and was preparing to collect payment for appointments, I was simply told, "I don't know, but we're not taking new patients." The complete lack of communication and consistency was incredibly frustrating. Based on the glowing reviews, I expected a much more professional and organized experience. While I cannot speak to the quality of the veterinary care itself, the customer service and handling of front-office communication left a very poor first impression.

My husband and I have been coming here for our dogs' needs and care for over 2 years now and I…read morehighly recommend them. They can get extremely busy and it has gotten a little more challenging to get an appointment but I always commend the level of care and customer service we get from this place. Everyone is so friendly, welcoming and knowledgeable. They are also really good at following up on upcoming appointments or vaccinations due to make sure your pets are up-to-date. If you are looking for a vet center, as much as I'd like to gatekeep them, this is the place to be. Highly recommend them!

This place can be pricey but they do take care of your pet. The staff is very polite and helpful, I…read morefelt comfortable leaving my dog there for treatment. I highly recommend this place.

I would not take your pet here. My pet had severe fleas and was just a 1 pound cat and I wanted her…read moreto be seen right away since I was concerned and they were the only place that had availability. I just don't trust this place at all and the other reviews were right. I do feel like they just care about charging you or whatever they can charge you for they recommended this like really strong shampoo for 1 pound cat and these other kind of cleansing pads . When I took her to another vet that was more trustworthy she told me just to only use dawn dish soap because other stuff would irritate her skin and it probably was irritating her skin. She's always trying to lick it off and when she licked it off, she lost her voice. That's how strong this medication was and this is what the first vet recommended to put on her twice a day. I just would not trust this place. I am glad I listened to my gut and took her to a different vet for a second opinion.

I have been going here since 2016 and they're always friendly and make sure my dog is very welcome…read moreand taken care of. I trust them with my dog if they have to get neutered or any type of medical care they need. A new thing they have is a pager like for restaurants that will go off if you choose to wait in your vehicle.

This place is great at last minute appointments and getting you in but it is so dingy. It always…read morelooks very unclean. Dirt in every crevice, paint peeling, a spider was crawling down the wall next to me. Hard to tell if it's sanitary at all.

He is amazing, funny and kind!!! Our whole family uses him. When one of our dachshunds had back…read moreissues, he did a combination of about five or six shots and some couple of pills given 10 days crater if she was back to normal again.

DO NOT USE!! He will not even look at your animal and recommend to euthanize. I called him out…read moreAugust 5th 10am to look at my dog, due to being involved in a fight with another dog. His shoulder was hurting him. He was here for 3 min and told us the best option was to euthanize him because he was paralyzed. I told him you didn't even look at my dog. He went off on saying he has 36 years of experience and this and that. I asked him to just give him pain meds. Later that night my dog was walking around. It's just sad on how many people he made think that euthanizing their animal was the only option. He needs to go back to veterinary school because he lacks the knowledge. The photo is of my dog standing later on that night. 12 hrs after he recommended the only option was to euthanize him.

Dr Edick and staff are amazing. They truly care about the…read morewell-being of your pet's health.

love this clinic! Unfortunately they do not take new pets from Bakersfield at this time…read more Vet and staff are wonderful!

It is with a heavy heart to share that this vet Dr. Lucinana Mankel with Animal Medical Clinic…read moreprescribed an antibiotic/Enrofloxacin (Baytril) 136mg dosage suitable for a large dog to my 12.5 lb pet cat. By day 4 he succumbed to acute blindness. How a vet was not alarmed seeing the dosage on the bottle is beyond me. Ophthalmologist verify our cat is completely irreversibly blind due to its toxicity. I've had vets for over 30 years and never had anyone been this gross negligent. Another woman shared on my Nextdoor post that her dog was prescribed antibiotic by this same vet and caused fatal internal bleeding. Fatal. It makes me wonder what kind of vet this woman is. She's only been there since Feb 2023, just a short 3 years. There may be other cases we don't know about. Beware. If you choose them, you should really google info and ask PetMD about the meds/dosage. I did file a complaint with VMB. CA law does not punish vet malpractice unless it's proven to be intentional. VMB is a division of the Department of Consumer Affairs. They will investigate and do have a measure of accountability from citing fines, to further training, to probation, to protocol requirements, to suspension and revoking license. Pet owners need qualified medical professionals treating our pet family members.

Well worth the drive from Santa Barbara. Dr. Mankel was so…read morevery kind and supportive to our old dog Harry, and to us as well. When he suddenly got very sick on Sunday evening, she interrupted her Memorial day weekend to drive to our house and put him gently to sleep, on the floor with the family all around. We had been thinking we would have to take him to some cold animal hospital where we wouldn't know anyone, and where he would have been taken away from us. So very kind and understanding.

I was looking for a Veterinarian who does acupuncture, for my 3 year old dog who had a stroke and…read morebecame paralyzed. Dr. Abbott and her staff are great. My dog is making a success recovery.

June 18, 2026: First time client. When I arrived on time…read more(with my cat's medical records) for a Wellness Check, not one person on the staff was welcoming or friendly. My cat and I were placed in an examining room (with an examining table) for a very long time. An unfriendly female staff person walked in and (weirdly) took my cat in his carrier away from me to a back room (I was not allowed to accompany my cat); leaving me waiting (behind a closed examining room door) for a very long time. I went to see where my cat had been taken (my poor cat (in his carrier) was left; on the floor; all alone; completely neglected. (Dr. Bettina was not there; she was late; I was told absolutely nothing about her lateness). When she finally showed up (after doing out of my sight "only God knows what" to my cat) she tried to sell me an additional vaccine that my cat's medical records clearly showed he wasn't due for until 2028. She also tried to get me to buy the cat food sold there (which I did not need). There was a cage in the (very scary to the poor kittens) very large front window that had 2; poor; screaming; terrified; traumatized; "up-for-adoption" kittens that the staff completely ignored; that they left to suffer in intense fear. The clinic itself is aged and smells very musty (it was flooded 3 years earlier with creek water) and has obviously not been professionally cleaned and/or maintained. They don't care about the animals; they don't care about you. I (WE) ARE NOT GOING BACK.

Brought my 15 y/o to VCA because he wasn't well. Everyone here was beyond kind and gentle. Gave me…read moremy options, but gave it to me as if he were their baby, too. They gave him an IV and something to help him, but it was too late. He was in a lot of pain and I had to make one of the hardest decisions ever. They were patient, respectful, and helpful. I wish I hadn't needed to bring him in at all, but glad that since I had to, that it was here. My 15 y/o mix had been ill for some time. NOT HERE: First, we were told he had a mass, but most likely benign. I was hopeful and scheduled his appointment for a month out. He was not looking great, so I rushed his appointment to get it removed mid-June. They removed the tumor 6/24 but by then the cancer had spread to his lymph nodes. He's been home and being taken care of. Yesterday he wasn't doing well... I took him to a different ER because it was "more affordable" - big mistake because 12hrs later and we had not been seen. Yes, I paid a little more at VCA, but now I see why.

Over the weekend my dogs behavior was indicating that he was in pain. He wouldn't eat or drink. He…read morecried out when lifted up. Was majorly tender in the abdomen. His vets office was not open on the weekends so we loaded him in my truck and took him to VCA on Saturday night. He was assesed and deemed "stable" and we were dismissed. I was shocked that they were not interested in trying to determine the cause of the tender abdomen or lack of appetite. The next morning (Sunday) he seemed worse.. Not really responding to any of his JOY triggers or favorite people. He was just hiding under the bed. So, we loaded him back up and went back VCA. Once again, after a 2 minute "assessment" we were refused treatment because they determined he was stable enough to go home and make an appointment with our own vet. I thought for sure that they at least run some blood work or obtain some imagery of his tender abdomen, but nope, nothing. By Monday morning he was lethargic and my vet was able to squeeze him in for treatment. They did labwork and an xray/ultrasound. Determined he had a huge stone in his bladder, and we were sent to the emergency vet on Easton. By this time, the numbers coming up in his labwork were pretty soul crushing.. He was in critical condition. The stone had blocked the bladder from emptying and that caused the bladder to rupture. We made the choice to end his suffering. I truly believe that if VCA would have performed an xray then they would have seen the blockage and would have helped him empty his bladder, preventing it from rupturing. PLEASE update your policy and use more thorough assessment. My dog would still be alive if he hadn't been turned away, twice, without a proper assessment.