Tailored in White did a fabulous job on my wedding dress. I was recommended here by Bella Lily Bridal and am so glad! My dress looked flawless! Thank you, ladies! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

Cora and Anna are amazing! I dealt primarily with Cora for my wedding dress alterations. But my mom also got her Mother of the Bride dress altered here as well and worked with Anna mostly. They put my worries to rest after my first appointment. They are thorough and perfectionists! Which I totally appreciated, especially for a big day! Everything fit perfectly and turned out just how I imagined! Thank you ladies for being so sweet and patient! You're honestly THE BEST! read more

Tailored In White is absolutely amazing! I always had so much fun at every appointment with Cora and her team. Cora is SO talented and everything she creates is stunning. I wanted custom sleeves on my wedding gown and she knocked my expectations out of the part! I am so incredibly grateful for Tailored In White for putting so much time, effort, detail, and LOVE into my custom gown. read more

Tailored In White - Custom sleeves. - Sewing & Alterations Near Me - Phoenix, Arizona

This place is amazing!!! I had such an easy experience with them which is something you appreciate as a bride to be. They added that extra special something my dress was missing. (For a great price too!) Thanks Tailored In White! read more

I was referred to TIW by the boutique I bought my dress from. The initial visit was with Veronica and thought she was great and very thorough. She walked me through the whole process and made sure we were on the same page. We had to halt alterations after my initial fitting due to my wedding getting postponed due to covid and they were very sincere about it and even offered to hold my dress until I plan a new date! Once my new wedding date was planned, they got me in right away and Veronica and Cora were present every fitting. Yes, it's a lot of visits and it's a little more on the expensive side, but I truly believe TIW is a one of kind experience and make me feel like an extra special bride! They knew my name every time I walked in, rarely had to wait past my appointment time, and they were flexible with my schedule. My dress fit LIKE A GLOVE on my wedding day. I know everyone always asks where the dress is from/who the designer is, but the true MVP is Tailored in White! I would definitely recommend to any bride. read more

See all

Cora was amazing, she walked me through the entire process, making suggestions I wouldn't have known to do. Everything turned out just as I had dreamed with zero stress on a shorter than normal time frame. I highly recommend. read more

The staff is very friendly and the seamstresses are super helpful. That being said, one of the workers was working on my dress while I was in it. He asked if I wanted a bustle, I said yes and then off he went to pinning. He didn't ask me what kind of bustle I wanted or anything of the sort, he just started pinning! At first I thought he was doing the hem because we hadn't done the hem yet and that's the first thing you need to do! About 20 minutes later it's revealed to me that he's been working on the bustle this whole time. My god it looked awful. Not only that, it was an entire 3.5 inches longer in the front than in was in the back. The front was dragging under my feet and you could see my heels from the back! ​ I took the dress off and went home in tears. I called them back and they promptly booked me another appointment to have it fixed, this time with a seamstress. She did a wonderful job asking me what style I wanted and making sure that it fit on the dress perfectly. The second time around was the right way to go. Come wedding day, I'm putting on my dress and SNAP! The sleeve that I had custom made and had them sew on the dress popped right off! I scrambled to find a needle and thread and had my photographer sew the sleeve back on. All in all, I would have rather gone to another shop at the end of the day. They weren't good listeners unless I had something to complain about and the craftsmanship of the alterations was very poor. I'm disappointed but considering the price, I guess it was worth it. read more

Tailored in White was AMAZING through out the entire process. They listened to exactly what I envisioned and even made huge adjustments a few days before my wedding. read more

Look no further for wedding alterations! I was VERY nervous to have my dress altered. The lace detail creates a beautiful pattern but I knew alterations would be challenging and I almost didn't pick the dress for this reason. The girls are so sweet in here and know what they are doing. I didn't doubt for a second that they knew exactly how to make my alterations a success. My dress is perfect! They have a system down to get you in for all of your necessary fittings, are very professional and always on time. They were very accommodating as well given that I was driving in 3.5 hours for my appointments. I will update my review with the name of my gown and a picture when after my wedding in two weeks. Highly recommended! read more

The amazing women at Tailored In White created the absolute perfect fit in my silk, Grace loves lace, dress. I cannot ever thank them enough for working with me to perfectly execute the exact fit I was hoping for ! I am so in love and can't wait to have my dress cleaned and shortened so I can wear it for years to come read more

See all

I used Tailored in White for my dress alterations and I travelled from Northern AZ. They always worked with me when I had scheduling issues, traffic problems from my drive, and most importantly the alterations themselves. I worked with multiple people throughout my time and each and every interaction was effortless and smooth. I have nothing but amazing things to say about each person who works there, they really take care of their brides and go the extra mile.Thank you for making me feel like a princess read more

I was SO grateful to have found TIW for my wedding dress alterations! The staff is an exceptional group of women; everyone I worked with was friendly, attentive, and professional. I gladly made my weekly trips from North Phoenix to Scottsdale, because their process was so intentional and methodical. Cora and her team transformed my dress, and went above and beyond to make sure that it was absolutely perfect for my wedding day. They also were able to accommodate a last minute alteration for my daughters junior bridesmaid dress, which turned out great! Look no further for your alteration needs, their services are truly top notch! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

See all

OH MY GOODNESS! If I could give 93949595 stars I would! Cora and her team and just absolutely amazing. I fell in love with her work on Instagram, and once we met we instantly clicked. She is fun, full of excitement, and full of creativity. She took my vision of a custom dropped back on my dress and made it into a reality. She made my dream dress come to life. Check out these before and after photos - like HOLY MOLY. Hands down the best bridal tailor in the whole world. Not to mention, she helped custom tailor my moms dress, my bridesmaids, andddddddd she does amazing work on suits!!! Cora and her team are the whole package and will make you feel like the most beautiful bride in the world on your wedding day! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

See all

I will start by saying that the first appointments I had were great! Sadly, I left very disappointed towards the end. Given that my wedding was only a couple of months away when I brought my dress in I offered to come in as often as needed but I was told one appointment a week was necessary and that all alterations I needed could be done on time. All appointments went great but the week I finally had to pick up my dress things got chaotic. The original appointment to pick up my dress was accidentally scheduled for a day they were closed so they asked to reschedule. I didn't think that was a big deal because I thought all alterations would be done by the time I would pick it up so I rescheduled for later in the week. The day to pick up my dress finally came and when I showed up no one acknowledged that I had been waiting there for 45 mins. I had a very weird feeling since that has never happened before, someone would normally come out and greet you. I didn't even mind the waiting because I understand there are other brides getting fitted but I just had a weird feeling. During those 45 mins I saw the staff whispering and looking at me almost like hiding so I started sensing that something was wrong. An hour went by and someone finally came out to say "They're having an issue with your dress and I don't think it'll be ready for you to take it today". The bride next to me saw how overwhelmed I got and asked when the wedding was which I explained I was leaving for it that night. I reminded the lady that I couldn't leave without my dress because I would be leaving for my wedding that night (I had already told them this and they wrote it down on our contract as the delivery date). The lady that initially came out went back to talk to the team and came back and said they would try to have it ready before the store closed that day. I didn't have much of an option so I agreed and left to do some other last minute things I needed to get done. I asked to try my dress once again to get a feeling of where we were at. There were still two things that needed to be done since my last appointment: the boning and the strap on the right side. They said they would call at 6:30 to come pick it up. Seven o'clock rolled around and I called to ask about my dress which they said would be ready at 7:30pm. I came to pick up my dress and the seamstress didn't come out to ensure it was fitting properly. They simply sent me to a room to try it out on my own and basically hoped it fitted. The strap was still lose but there was nothing I could do at that point anymore so I left. I still paid for all the services and when I left there was no acknowledgment of what had happened. I was nice to the entire staff until the very end as I had not had a chance to process what was happening and I was still understanding that things can come up and people make mistakes. I truly don't think they meant any harm but I wouldn't want other brides to go through what I went through. I work on the customer space and I do believe that constructive feedback is the way to go in these cases. That said, I think a number of things could've been done differently: 1. Do not overpromise and commit to deliver things on time if you do not have the bandwidth to do so. As a customer you want to make an informed decision based on the options available to you and it is not possible to do so if people assure you they can do things they actually can't. 2. Be honest with your customers and respectful of their time. It would've been nice for someone to be upfront with me so that I could've spend my time taking care of other important things I needed to do. I had to move appointments and delayed other stuff to be with you guys on time but between commuting and waiting I wasted hours that could've been better used. 3. Own up to your mistakes. That fact that NO ONE said anything for 45 mins when I initially came to pick up my dress and that the seamstress didn't come out to ensure my dress fitted properly reflect poorly on how much you value your customers and how much do you want them to leave satisfied. 4. Customers spend a lot of time and money to get this services done. Had someone said "sorry this happened" or taken accountability in some way my experience would've been completely different. Like I said, up until the last week I was very satisfied with your services and I think your seamstress does a pretty great job. However, I do think that better organization could've helped in this case. Best of luck! read more

I am actually truly disappointed in my service here. They basically quoted me tailoring for a dress that just needed to be brought in to fit, nothing special but quoted me $1,200 but that did not include bustle or hemming of the dress. At this rate, I could have bought a new dress. When I came in the floors in the fitting rooms were not clean, which made me question about my pristine white dress getting dirty in their hands. The seamstress also used a safety pin which left a hole in my fabric. Never have I gone to a tailor where they use safety pins, and all she did was one safety pin on each side, let me know she would have to remove the lace, the boning, and basically recreate a new dress (which is unnecessary). She did not follow the flow of the dress or the line of how it is supposed to fit. She also asked how I wanted to shape my dress to make it different. I did not want a different dress, I bought my dress because I loved it from the get-go, again, just needed it brought in a bit as it is a bit large on hips and waist. To add a cherry on top of this already unpleasant experience, the seamstress commented on how she did not like my designer dress because their models are always tiny in them and let me know "that I would never look like the size 0 model the dress is meant for." This completely made me feel terrible, as it is so special to put on your gown and feel beautiful in it, not be told I will never be a size 0. Remind you, I am a size 4, so the fact she felt the need to even comment like that is a joke, let alone in this industry. Any woman, any bride, regardless of body shape or size should feel beautiful. I actually felt insecure. After being "fitted" I was told I would need to come twice a week to make sure we were done in time. As brides know, between work, planning a wedding, and life, driving twice a week for one safety pin is not plausible. I was then met with their salesperson who basically did the whole upsale, instilled panic in me on why my dress wasn't good enough. I did not like the vibe of staff, they were not kind, it was far too expensive, and did not seem like they knew what they were doing. I would save your humility, wallet, time and avoid this place at all costs. read more

Cora and her team are amazing! I can't say enough good things about them! She custom made my straps and made sure they were perfect before the wedding. She worked diligently with me and made sure my alterations were nothing but perfect. I appreciate everything Cora and her team did for me and my dress. read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

Best of the best. Exceptional service. Red carpet worthy fit. I have never experienced a dress that fit absolutely perfect prior to Tailored in White. My bridesmaid dress went from "it fits ok and looks nice" to "this dress is made for my body and is a showstopper". Thank you girls for being an important piece of our glam squad. I loved the whole alterations experience and can't thank you enough. read more

This was the worst experience of my life. My fears became a reality when it was 3 days before my wedding and my dress was not finished. I was promised that it would be finished a week before the wedding. I worked with Sarah and her team and I have to say the alterations that were done looked rushed and the quality was just horrible. They lied to me about 7 weeks being enough time to complete my dress. If I brought up any concerns I had they were addressed with hostility and disrespect. This being the most important time of my life, I expected them to actually hear my concerns. They overcharged me, and they refused to explain to me what specific alterations were for. This was a brand new dress that I had bought from Luv Bridal. I spent almost as much as the dress cost originally. The boning that was done to the dress, on my wedding day, popped out of my dress and scratched me continuously. My hem was not done properly, the slip was longer than the hem. I had to find a seamstress last minute to take it to. I took my dress home with me from Tailored In White three days before my wedding. I was fortunate enough to have found someone that was able to finish my dress as best as she could with all the damage that had been done to it. I was then able to pick up my dress completed the day before my wedding. I am leaving this review in hope that other brides see it. This was one of the most stressful things I had to deal with and honestly the most frustrating situation I've ever encountered. Very unprofessional on all levels. read more

My experience with Tailored in White was wonderful. This review is coming a bit late as I was married just prior to the pandemic but better late than never! Haley personalized my wedding gown in the exact way I hoped for. Weddings can be stressful but when I showed up to my appointments with Haley, she always had a smile and great attitude. My gown was astonishing and she couldn't have done a better job tailoring it to fit me perfectly. I highly recommend Tailored in White for their quality work and staff. read more

There are not enough kind words to say about the Cora and her staff at TIW. These girls do exceptional work! From the first appointment to the last, the staff at TIW makes you feel beautiful and important. They are meticulous in their tailoring and they do not overlook any detail of your dress. My husband and I eloped in Santorini, Greece and they were also able to provide very helpful advice on transport of my gown and tips on getting ready without a lot of help. I can't thank these awesome ladies enough for making me feel like a true queen on my special day! My dress fit like a glove and the customization they were able to add were just another added perk. I would recommend TIW to any bride! Thanks again ladies!! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

See all

The team was great! I was so nervous that my dress was too small after gaining some quarantine pounds but they worked their magic! I was so happy with the progress after each appointment and the attention to detail made everything seamless!! Thank you!! read more

I had to send my dress to another tailor because their solution to having almost nothing done and my dress not fitting a week before my wedding was to find another dress. Photo is of my dress after it broke at the wedding-- we had to sew me in and used my veil to cover the remainder. Under no circumstances should you go here. They were inefficient, unprofessional, and of poor quality-- without a doubt my experience with TIW was the only negative part to my entire wedding. As mentioned, one week before my wedding they were still trying to get a simple strapless dress to stop slipping. Instead of finding another dress as they suggested with days to spare, I instead had my dress sent to a tailor at our destination finish it-- it took her 2 hours to finish the key parts that they couldn't accomplish in 4 months. At the wedding I lost an HOUR of time because my planner, photographer, and MOH all had to MacGyver the bustle they messed up, then the entire zipper (that TIW said they were going to replace since appt #1) broke and my bridesmaid had to sew me into my dress. Even beyond that, throughout the experience the level of unprofessionalism took me aback-- between comments from multiple staff members about my body ("Maybe the dress keeps slipping because your boobs got even smaller?") to comments about other brides and seamstresses. Also unbelievably overpriced for the garbage experience and unnecessary stress. Again, under no circumstances should you come here. read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

This was definitely an experience! From the moment that you walk in the door, you know, this is going to be a different experience. The contract is clear and concise the steps that they take for your alterations to keep you on track before your wedding day is phenomenal. I was so pleased with the process I added two more dresses to get alterations. My wedding gown, my second dress and a party dress are absolutely perfect. The staff was super professional yet super comfortable to have casual conversation with. I felt a sense of sadness on my on final pick up because I knew that I wouldn't see them anymore. Thank you so much Tailored in White! If you're looking for a place to get any type of alterations is your place! read more

I had a wonderful experience working with them in alternating my wedding dress. All staff members put tremendous effort and care in their work. Highly recommend. read more

I can't even give this business a full review because it never got that far. It is in a very exclusive Scottsdale location, so you would assume that you would get good customer service. You would be wrong! We were left in a hot room alone most of the time, while our consultant (who looked like she was going to work out at the gym) left to meet with someone else most of the time. Their charges are beyond ridiculously expensive, and the word on the street is that their quality is very bad. Do not trust the most important dress of your life to this business! read more

The only reason this review warrants even one star is because of Herschel, who was our only form of consistency and handled my daughters dress the last 4 visits. He was understanding, knowledgeable and patient. Without him this experience would have been unbearable and this operation should be shut down! Prior to Herschel, we had a different person each visit where nothing got done right and where, at times, nothing was done at ALL! They don't communicate with each other so it's as if you are starting new at each visit. The back room is full of dresses and it's apparent that they take on way more than they can handle! As the mother of the bride it was so sad to see the stress and expense this place put my daughter through. She left most visits in tears along with a hefty bill. Her final cost for alterations was $1700 and nearly as much as her wedding dress. Next: when you show up for your appointment you should know that you will have to wait while they "finish up" your dress! Why this isn't done before you arrive is beyond me! When I asked why the dress isn't done prior to the visit I was told by the manager that "it is done", they are just doing quality control. LOL! What?? Next: don't try to talk to Dynell (the manager) because he will just shut you up and tell you not to talk over him. In fact, when I tried to speak up for my daughter because she wasn't being heard he told me that his contract was with the bride and that he was not going to deal with me. I can't imagine being in a management position and treating clients this way. In the bridal industry you should expect brides to be stressed 2 weeks before their wedding, especially when the hem was not done yet promised 3 visits prior! In all, the alterations took at least 10 visits beginning on October 10th and finishing 3 days before the wedding on March 15th. The dress was not perfect when we picked it up but with the wedding that weekend we were both beyond done with the experience and didn't want them working on one more thing. In fact, as I was steaming the dress the morning of the wedding (because they do not do this for you) I noticed several dirt spots on the dress and pins which were never removed. Stay away from this place if you want to enjoy your wedding preparation. This was a nightmare! read more

I could go on and on about why I am leaving a bad review, this place came highly recommended and at first I was happy. Something changed about 5 months ago, I just don't know what. They are not like other tailors, you have to go in 10+ times). You will pay $1400+ for what other tailors would charge you $500-700 for. You will not see the same person or even the seamstress who will be altering your dress. You will be left in a hot room waiting for them to get to you which has pins, glitter, thread and open safety pins sticking out of the rug. Towards the end of your appointments you probably won't see much progress on your dress and if you question why it's because you're so far out, or they tried to and the sleeve kept falling off (?). I felt like I couldn't be honest with them towards the end because anything I questioned I was brushed off and I just wanted my dress at that point. I worry about leaving this review, they have been texting me asking for photos so they can post on social media and I don't want to continually be contacted by them. I just want to warn other brides because this place had amazing reviews and came highly recommended but something changed. In April/May I could tell something had shifted but against my better judgment I kept going back. My sister is a seamstress and was appalled at the quality, questioned the specific boning used and the lack of detail experienced seamstresses should have. The inside was sewed back together so sloppily, the bustle had missing pieces, my sister had to fix several things two days before my wedding. I had to sign a paper saying I was satisfied at pickup and I only did it because I did not want to deal with them anymore (4 days before my wedding when my dress was supposed to be done 2 weeks earlier per Cora). Save yourself money and heartache and find another alterations place who will give much better service. read more

I got so many compliments on my wedding dress because Cora and her team made my dress fit like a glove. They also added on extra appliqués with a belt and made me feel like a princess. My bridesmaids were also in love with how their dresses fit! Thank you read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

See all

I worked with TIW on my dress for a year with alterations. They ended up staining my dress and taking it to the cleaners, and there were still a spot visible week of the wedding. Very expensive alterations for what the end result was and all the stress. read more

Absolutely amazing experience. The place itself is beautiful and the staff could not be better. My wedding got postponed due to covid and they were so helpful and supportive through this stressful time. I changed dresses and bought an off the rack dress last minute. After Tailored in White was done, it fit perfectly. If you truly want a magical experience, there is no better place. read more

Horrible people and horrible process. Dress was finally done correctly but the stress of getting there along with being so overly priced simply because alterations get shoved around to different people. Can't believe the way they talk to their customers. Very sad read more

Look no further, this is your place! If I could give 10 stars I would! Cora at Tailored in White is one of the most creative and talented people I have ever met. After finding the perfect wedding dress at Laurie's Bridal it was recommended that I give Cora a try. Little did I know I would meet such a wonderful person who was willing to take on the difficult and time-consuming alterations on my dress. With each of our appointment I was falling more and more in love with my dress! I loved her work so much she worked on my mothers, maid of honor, two junior bridesmaids, and our little groomsmen. Cora not only excited everything perfectly she came to the venue to help me get in! Working with her was one of the best parts of the wedding planning process and by far the most fun. I recommend anyone looking for alterations schedule an appointment at Tailored in White! read more

Amazing, artistic, creative seamstress! She totally understood what we were going for and enhanced it! Convenient fittings and total confidence in the updates and timing. A total professional in every sense. I highly recommend Cora!!!! read more

Tailored In White - Sewing & Alterations Near Me - Phoenix, Arizona

Tailored in white literally SAVED the day! I called them 2 weeks before my wedding date due to an emergency. The tailor who worked on my dress had done a poor job on a slit to say the least and convinced me that the boning on the bust was "ok". EVERYONE at tailored in white took me in and reassured me that they would do their best to make sure I loved my dress. You have to trust the process and allow them to work their magic. I attended multiple fittings which I appreciated. They will not finalize anything until you are 100% happy with the result. The team makes sure that the fit is beyond perfect and they will make any changes that you ask for. Fast forward to the day before my wedding when I picked up the dress and had my final fitting.... As soon as I saw myself I got chills, I really couldn't believe THIS was my dress. The slit was perfect, they added extra boning to ensure a perfect fit, the bust that had damaged boning was replaced, they steamed the dress to perfection. I truly couldn't believe all the work that had been done in 2 weeks time. I am forever grateful to Tailored in white and the entire team! Thank you! read more

See all

I wish we could give extra gold stars! This team is spectacular! Cora is so talented, she knew exactly how to turn my dress into something that only exists in dreams (lol, this dress fit like a glove). I am so challenged when it comes to picturing the finished product, but she was 10 steps ahead always and patient enough to explain things to me. For my dress I had cups put in, the straps redone to be off the shoulder, the material on the torso taken in (it was a little loose), and the sash moved from right underneath the bust to my waist. I also had all the layers of the dress hemmed after debating my shoe choice...again, they were very patient with me. You want Tailored in White on your wedding team. Not only are they super friendly and fun, but professional...AND extremely skilled! read more

Great little place, referral from SOS weddings (shout out to them), nice service, clean and lovely environment. So far so good..I'll come back at the end of my dress fittings to report! read more

The tailor that you see in person is not who actually alters your dress. They go off of a clip board. They say it's all a part of their process. But the reason you have to go to WAY more appointments than most places is because they never have the same person working on it, so they aren't able to do a lot of the alterations at once. It's a terrible process and we were way overcharged for their mistakes. Don't waste your time going to so many appointments when you can have a much smoother process having the person that sees you in the dress actually make your alterations. We also showed up to one of our last appointments, and the tailor admitted they just started working on it 45 minutes before we got there, it was still hanging on by pins and they sewed the wrong beads onto my dress because they didn't feel like looking in my dress bag for the originals. We went back and they sewed the rest of the beads on but left the wrong beads in that spot and we had to tell them again to replace them with my dresses original beads. It was a very disappointing experience, and my dress didn't fit exactly right because I was too nervous to ask them to do anything else. read more

I bought a dress and took it to a seamstress who worked on it for three months yet it still would not fit me and seemed to get worse and worse. I brought my dress to tailored in white and immediately knew I was in great hands with Cora. She is an absolute genius. Know that these girls are doing the most difficult alterations and doing them well. My one suggestion is to trust the process, there are a lot of appointments and these girls are busy. We were on a TIGHT time crunch, they assured my my dress would be done by my wedding and they did not disappoint. Thank you to all you girls who helped me to feel so great on my wedding day, I don't deserve you all! read more

Hands down the best seamstress I've ever went to! I bought my bridesmaid dress online and it did not fit at all. I messaged Tailored in White and got a reasonable quote and my dress looked PERFECT when I picked it up! read more

Tailored In White - Before and After - Sewing & Alterations Near Me - Phoenix, Arizona

See all

Absolutely the best in the Phx metro area. The owner Cora is such a creative genius and not only did she alter my wedding dress, I've gone back to her for a bridesmaids fitting as well. TIW is so responsive and on top of all concerns any new bride has. Each fitting ranged from 3 to 5 visits, my wedding dress was taken in, and Cora kept all extra fabric in the case of a last minute alteration to create more room. The bridesmaid dress was two sizes too big when I bought it, TIW completely fitting to my size, switched out the straps for fabric and a sash in the back for a " Gatsby " feel. From choosing fabric, I was immediately provided options in the first week of my initial appointment and consultation. The shop is inviting and honestly makes you feel like a celebrity being there. The price is worth the work. I've recommended at least 2 different brides and other bridesmaids since my own wedding. The few reviews I have seen that are lower in rating are disappointing to hear, not to make excuses, but personally talking with the office manager during the pandemic ( most fittings took place then ) if you're unhappy- tell them there, at the appointment. I can admit at one appointment I felt like I didn't see progress and told the seamstress working on my bridesmaids dress, she immediately had the office manager, Veronica talk with me, and reassured that it may not look like much but, work is being done. Keep in mind they are human as well.I stand by my rating with 5 stars-Priscilla V read more