Love getting my pets groomed here!! I wish the prices were cheaper so I could do it every month but overall super great quality and really friendly staff. My pups love this place read more

We had a great experience here! It was quick, the groomer was super nice and great with our nervous little guy. I can't imagine where these negative reviews come from. We'll definitely be back. read more

All I can say is I took baby here and she was not happy for a long time after that. She is sensitive and I can always tell if she's been treated good i cannot say that for this place. She was biting herself and acting weird for quite a while. Very sad makes you wonder what couldve happened? read more

Very friendly dog and cat grooming. I do not have a cat so cannot comment on that, but our little Pom/Chihuahua mix came out great. There is just a nice vibe about this shop; you don't feel too bad about leaving the pup there for baths and grooming. read more

We dropped out dog off here for grooming including nails. The staff was pleasant and helpful. We filled out the forms and got in and out pretty quick. Our dog was clean and of course happy to see us which was at the appointed time. Prices were reasonable as well. read more

Took my dog in yesterday and I must say the work they did with my dog was wonderful!!! Today I brought my other Aussie. This will be my only place for my dogs. read more

Sandra E I took my aussie to be groomed after getting a recommendation from a gym friend , I was very happy with all the aspects of the service, she looks great and they were able to get out all her knots she had in her coat, Thank you we will be back !!!!! I have an appointment to have my 22lb cat washed !!! read more

Terrible customer service and my poodle's hair was uneven and he had many nicks in his skin. This was the second and last bad experience I've had here. I will not be giving them another chance with my dog. read more

My yorkies new puppy boutique! I bought her bling collar here. The staff is nice. Can't wait to take her here again to get her first haircut! read more

Went here after taking my 2 Morkies to another grooming service for over a year and I can say that I will be back! I told my groomer (Shannon) that one of the dogs gets very scared and she gave her extra attention and time. The dogs looked AMAZING and I appreciated the special attention the dogs and I received! :) read more

Awesome compassion and love for animals. Very comfortable leaving our furry family member in their care. He always comes back beautiful, smelling good, and so happy. Only small complaint is the lack of ability to use debit or credit cards, but the minor inconvenience is definitely worth our dogs overall happiness and health. read more

My little pommy loves it here! I used to take him elsewhere, and he was terrified of the groomers. Since I started taking him to Tailwaggers (Sandra is his groomer, and is excellent), he comes and leaves with a smile on his little furry face. They also have an adorable selection of gourmet doggy cookies if you're into that. I occasionally have to make one or two touchups to his fur, but they treat him so well that I don't mind. read more

Ken has been grooming my dog for over 10 years. We now have a puppy, and both dogs love going to the groomers. They've never had a bad cut and always look great. I highly recommend taking your pets to see Ken at Tailwaggers! read more

Took our dog there for the first time...besides being rude, they cut him in two places under his neck and didn't tell us...we will never go back read more

We brought our husky and lab here to get groomed today and they look and smell so good! The special they had going on was very affordable too. We will definitely be back. Thank you Kailey! read more

I personally have never been to the Fresno location, but we LOVE the Clovis location. I was someone who was pretty nervous about taking my dog to the groomer in fear of picking him up and being terrified of the cut he gets. I have NEVER had a problem here. We always use Ginger, and she is great. She always greets me and my dog (which is important to me because he's my fur baby) and somehow always remembers him and the cut i get for him. I recommend all of my family in friends here in hopes that they will be as happy as i am when i get my pup back. Also, i don't know what type of shampoo they use but it smells AMAZING and Keeps him clean much longer than when i give him a bath at home. If i could give more stars, i would. read more

We just moved and decided to try this place out and we loved it. The service was very fast and the staff was friendly. We will definitely be back. read more

I took my long haired Dachshund to Tailwaggers for her first ever trim. I was afraid of them shaving her bald because of all the knots she gets in her hair, but they didn't. I asked Stephanie to just cut off her feathers and the hair on her feet, trim her tail and ears, and that's exactly what she did. Heidi looks & feels great. I will definitely take her back to Stephanie again, she was great. read more

My wife and I have taken our dogs here several times over the past few years (let's say about 8 times), and we never had a problem until this past trip to Tailwaggers. I'm not here to complain so much about the ability of their groomers, as they have always done a decent job. This is about their customer service and how my wife was treated. My wife went in to have our little dog groomed, and she was asked if we had an appointment. We never had an appointment for the first 8 trips, so not sure why we'd need one this time. When my wife told the lady we did not have an appointment (and never needed one in the past), the lady at the counter treated her like she was stupid and uninformed, and basically turned her away. She had a horrible attitude, and this was not the usual girls who work the counter. We believe this was possibly the owner, or at least the manager. Obviously they don't need our business if they can treat us so poorly and then turn us away. We now take our dogs to Happy Tails on Shepherd and Chestnut. They do just as good as a job, without all the attitude. Sorry, Tailwaggers, but learn to be nicer to your customers. read more

I was completely unsatisfied and mortified when I went to pick up my siberian husky and he was shaved head to paw. I was told that he would be trimmed over the phone and I clarified on specific spots that could not be brushed out but trimmed. They told me they would just "shave" from his chest underneath to his belly and spots on his "pants"and I agreed to only that. When I picked him up he was completely shaven. I took my husky home and his personality has been altered since I brought him home. He has been traumatized. He whines, howles a lot more. His behavior has been completely off. I can tell he is very uncomfortable. Tail waggers only takes cash which is inconvenient for some customers. Tail waggers did not take accountability for their miscommunication over the phone and only agreed to give me half my money back. I will never go back nor recommend you use their services especially if you have a husky. read more

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This was many years ago -I took my Yorkshire Terrier to get groomed from a referral of someone I met at Costco. Well, what a big mistake that was!! I picked up my dog and he looked ok but when I got home my son noticed a two inch gash on his tummy! Imagine my horror when I saw it! The person who gave me my dog didn't even have the decency to tell me there was a problem. We tried half a dozen times to get a hold of them by phone and in person. The owner was the one who supposedly did the grooming and we could not speak with her. She wouldn't come to the phone and each time we tried in person her employee would say she wasn't there. I saw her shortly after that at the fairgrounds where she had a booth and she wouldn't even look our way. I would NEVER recommend this place to anyone who loves their pet-could be a dangerous outcome. Needless to say the groomer we have now is wonderful and my boy is happy and healthy! Be careful! read more

I'm not exactly sure how this place works. The website has hours but says they vary based on when there last appointment finishes. Second time I've tried going (2pm) and they door is locked. Today the sign says they'll return at 6:35? read more

I have used Tailwaggers twice to take care of my 2 pampered cats when I go on vacation and HIGHLY RECOMMEND! The first time was in October 2016 and Nicole (the owner) came to my house and took detailed notes about what needed to be done while I was away. For both of my vacations, she sent me text updates to let me know that everything was fine on the home front. The level of customer service and attention to detail is exceptional. I asked that she come over every other day to care for my cats but she stopped by on the days in between if she was at my complex caring for other people's pets at no extra charge. She also went the extra mile and watered my tomato plants while I was gone so they wouldn't die. Tailwaggers provides excellent care to my critters while I'm away and it makes me feel a little less guilty ditching them when I go on vacation since I know they're being well taken care of. I recommend Tailwaggers without reservation! read more

I take our Pit bull in for the usual bath and nail clip and they remember her every single time. Missy (my dog) loves the groomers

I took my small poodle, Katy Belle, in for grooming. I was nervous because of numerous bad experiences here in Fresno. I really liked the place, they are very friendly and meet your needs for appointment times and length your pet is left there, but they do charge extra if you want your pet back in 2 hours. The cut was just what I asked for and Katy seemed okay with the process. The only thing I did not like was the grooming area is closed off, you can not see in the back. Like I said they are expensive if you want any extras it adds up. I will be going back, read more

We've taken our family dog here ever since he was a puppy. They do a wonderful job with their grooming and provide friendly service. I've met the owner, Nicole, and have always felt comfortable leaving our dog with her and her staff. She's a sweet lady and always makes sure that you are satisfied with your dog's haircut. Our dog especially likes the treats they have for free by the front door. read more

Very disappointed today. The only word that would describe my dog is butchered!! I seriously didn't recognize him when they brought him out. We have been coming here for 3+ years and it was great. But the last 2 times I have been super disappointed. And after today I won't be returning. I felt like what I said didn't matter the groomer was going to do what she wanted. read more

Took my dog there an I am now at the vet... His hind end is raw an scraped up and he has a bad wound on his face. I will never go there again!!! read more

Very cute store and great customer service! You can tell everyone that works at the shop genuinely loves all animals. My dog loves to go here to get pampered and I love taking her because she does not have to stay all day. I normally drop her off in the morning and can pick up around my lunch time. Another thing I love is that they are open 7 days and week, so when I call I can usually get an appointment within a couple of days! read more

This review is for Tailwaggers 2 on Fowler and Ness. We have taken our standard poodles, an 11year old and 3 year old, to this groomer three times. Mind you our last groomer was a hard act to follow but she retired. The first time we took the dogs to be groomed they came out okay but they shaved the tail of our 3 year old way too short and our 11 year old's beautiful long ears were cut short. My husband gives very specific instructions when they dropped off. The second time we picked them up, our 11 year old had lopsided ears that were cut so short that you could see her ear flap. Yes, they were a little matted but they could have been brushed out, as I have done and put previous groomer has done many times. We asked them to leave their coats long because it was winter, which they did but it was uneven. This last time, it was beyond horrible. They cut our 11 year old's top notch way to short and butchered her ears again. They are way too short and they shaved the top part of her ear instead of brushing it out which they they tried to hid with boys, she normally get a bandana. They knicked the nose of our 3 year old and didn't mention a thing to us. They failed to clip the 11 year olds front claws and she was behaving very odd when we got her home as though she had been traumatized. It has taken her three days to recover and get back to joyful self. Please don't let the pretty shiny facility fool you into thinking this groomer is of any quality. If I could give negative stars I would. Needless to say we won't be back. read more

We went to Tailwaggers and bought our dog some pretty collars. I asked about returns they said they only do store credit. I had already purchased the collars and I was hesitant to keep them at this point. I went ahead and kept them. They were pretty, fit her just right. I was happy with my purchase until a few days of wearing the collar or collars, I noticed a musty/moldy smell on my dog's neck, her eyes were very watery too. I checked the collar and sure enough it smelled musty/moldy. I called them and said I'd like my money back on the three collars I bought because they smelled bad and I don't think this is healthy for my dog. They said again, no refunds! I said you can't sell a defective product and not give a refund. They also informed me if it was worn they would not take it back! I put my husband on the phone they told him the same thing but to come on in and talk to the owner. He has gone over there at least four or five times during business hours and they are always locked up tight! Now we are out $100.00 and a vet visit plus eye drops because my sweet doggy is still having excessive tearing from her eyes. I would not recommend this place to anyone! They totally ripped us off and they sell junky and dangerous products that are from god only knows where? Buyer beware, do not trust this vendor! They certainly do not care about you, your pet or your repeat business! I wouldn't even give one star but I couldn't figure out how to take it off! I hope this review helps someone else from getting ripped off and even more importantly, keep other pet babies from being harmed! I have never written a review before but I am very upset about this whole ordeal! read more