On Saturday 3/9/2024, I came in to this local Valvoline location for an oil change. A couple of…read morehours later as I was driving to work on the I294 expressway, I felt a sudden halt in my car's undercarriage and then a loud scrapping. I had to put the hazards lights on, then safely exit the expressway to look underneath. That's when I saw the engine cover shield hanging. The tech forgot to put the screws or fasten them properly. I was late to work because I had to drive the streets at 10-15 miles an hour. It took me over 2 hours to get home after work also, driving the streets from Downers Grove to Chicago at such a slow pace. I called the Valvoline location when I pulled of the e-way and saw what happened. The manager Rafael asked that I bring my car back the next day, Sunday. Unfortunately, I could not find someone to cover my Sunday shift in such short notice and take off work. I'm the opener in my job. I couldn't bring it back until the following day off from work, Wednesday 3/13/2023. This mishap was very disruptive and inconvenient to my busy work week. My mechanic removed the mangled hanging undercarriage cover and then I brought my car back to Valvoline the following Wednesday. The store manager did replace the mangled shield with a used spare one from another Honda vehicle that was left behind. I spent $154.11 for transportation for those three days that I couldn't drive my car to work due to the negligence and poor attention to detail from the oil change tech. I had hoped to be reimbursed for this amount. I placed a claim with Valvoline. Today, I received a call from Rafael, the manager. His tone was quite different from the many friendly interactions I've had with him over the years. He was very callous and had a "I don't care attitude" tone. He said he spoke to his manager and they came to an agreement that because I had agreed to come in the next day he couldn't reimburse me for my travel expenses. I explained to him that I couldn't find someone to cover my shift in such short notice. My next day off from work was Wednesday. He abruptly said, 'sorry, bye' and hanged up the phone. This underscores Valvoline's lack of accountability, dismissive and unapologetic stance. In conclusion, the indifferent response from Valvoline's manager, Rafael, highlights a lack of concern for customer satisfaction. Despite the inconvenience caused by their negligence, their refusal to reimburse my travel expense reflects a disregard for customer well-being. This experience has left me disappointed and questioning the level of care and attention to detail provided by Valvoline.

Incredibly inconvenient entry and exit through only one tiny driveway ramp in each direction…read more Staying in your car during the oil change might sound good, but it was challenging on a 90-degree day. Also, I'm pretty sure they reattached something wrong after the oil change because I now have a piece of rubber/plastic hanging down and scraping the road.

very good service I got my window tints i like the result on them very good quality of a job they…read moredid on my car

It is hard to find good auto repair shops. This is one. I had my car towed and they fixed…read moreeverything at a reasonable price. They called to get permission to do the work, they stuck to the stated time frame and the stated price. Honest, dependable business. So rare these days. Highly recommend.

I purchased a coupon from Groupon for the Valvoline on 60th and Pulaski for an oil change. I was…read morethe first customer 01/22/2022 8 a.m.When the guy lifted the door and I told him I have a coupon he says the system is down but then says I have to wait on the manager to come (whenever that is) and he would not service my car the franchises are a mess these companies dont want to take their own coupons this is unacceptable

From the owner: For nearly 40 years, Valvoline Instant Oil Change℠ is the Quick, Easy, Trusted name in preventive…read morevehicle maintenance for all types of vehicles. From 15-minute, stay-in-your-car oil changes to a wide range of maintenance solutions, we take the worry out of vehicle care in Chicago.

I've been coming here for a couple years getting minor and major work done to my car and I've…read morealways had a great experience. Thank you Jessie and Jorge for taking care of my car. It's hard to find mechanics you can trust so I really appreciate you guys and the guys at the desk too!

The guys at Midas were very welcoming and professional. I stopped by to get my emissions test done…read moreand the service took no longer than 5 mins max. I will definitely be back

On my 2nd try now and I will say - consistency. There was no wait time. All team members come to…read moreassist in no time. Very respectful and helpful with your vehicle. I have had two complete service oil changes done here and the staff is amazing. I recommend.

I have been here a few times and its always a great experience. Efficient, professional and…read morefriendly staff. This last time I went in to check tire pressure. I thought I would get an oil change since I was there even though I got one this summer. The woman in charge informed me it was premature and I should wait. I really appreciated the honesty and professionalism. Amazing. I will be back.

Returned to Cermak auto care for car detailing, knowing full well they would do a fantastic job…read morebecause of the previous job where they repaired many deep dents on both sides of our car (see previous review). We were blown away by the superb interior and exterior detailing results! The inside especially looked and smelled like brand new and this is a 13 yo car folks! I was sliding getting into the car seats because they were so smoothly they finished. Also, the price was incredibly affordable. Where's that six star for me to review?! Because they deserve it. So pleased with their work that we're bringing in our second car soon for more work. Thank you, Amir and team - we appreciate your kind of business!

I've referred five friends to this body shop, and they were all very satisfied with the results…read more They also did excellent work on my Porsche--everything was handled professionally with no issues at all. The quality, attention to detail, and customer service are outstanding.

Small sample size does not matter in this case. I can see now why 25th Street Fast Auto is…read morefive-star rated. Stopped by there today to have them check on my engine splash shield, which was hanging down and hitting the roadmap. Showed up without an appointment (I was driving by and pulled in) and Mike was able to squeeze me in within the hour. Fixed the splash shield, which did not need to be replaced. Just five clips to re-attach it. For that, I was only charged twenty bucks! Incredible. Mike greeted and treated other customers coming in with respect. Honest. Friendly. More than fair on price (hourly labor way less than other shops). I'll be taking my car here in the future. Wish I had gone there before! Highly recommended.

25th FAST AUTO REPAIR has always been the place to go for car repairs. They always get my cars…read moreready on time. Whether it's something small or big. They can take care of it. If there's anything major wrong with it, they take care of it properly and the shop owner Michael is a great guy. The prices are always far. Have not had any issues and I have been going here for years with all my cars. My relatives, Also bring their car here.

UPDATE: Prices increase again... that is just terrible…read more Every time I get an oil change prices increase. I've been told a handful of times to stop going to Jiffy Lube and I guess this was the sign. Even with the coupons online, that does not matter one bit if the prices continue to increase. I might give them one more try but at this rate, I'll rather support a local shop. Even if the Business Responds to this, it would not make a difference unless there was actual change made. Based on the frustration I had, I'm surprised I'm not giving a 1 star. (Actually, as I'm writing this a customer is screaming complaining about the prices as well... and to make matters worse one of the workers is screaming even louder than the customer & is pissed & complaining about their job. Yup, that might've just solidified things) Personal Review: 3.1/10

Great, they are extremely helpful and quick. They're not pushy at all. Thanks ! I will be coming…read moreback in the future forsure