There is always a great team working. They communicate well and are efficient. I wish they didn't…read morehave to try and sell maintenance services on my 2000 Jeep, though. I do appreciate their efforts to remind me of its issues, but let's be realistic. Lol

My under age daughter needed an oil change. I expressed to her I just had one done for about $50…read more So she went in and somehow her oil change was $156! I really feel like they took advantage of her. And their prices are ridiculous. Just for the synthetic blend I was told its like $75. That's $30 more than Walmart. And they charged her $60 for a cabin filter. I really believe they take advantage of people. And probably the fact that my daughter is young and doesn't understand how this works and how much it should cost. I filed a complaint with corporate. The store ignored me for weeks. I was promised a call multiple times as well. Never happened until today and numerous attempts. At the end of the day, they refused to refund ANY amount. They are awful to deal with. They lie. Take advantage of unsuspecting people. And have extremely high prices. Corporate office was also extremely rude to me today. The customer service rep was very snarky. She told me if I did a chargeback it would go to her and she is the highest person at the company looking at disputes and she would not refund it. Awful human being. This review will remain up permanently. If company wants to refund, then I will edit or delete this review. My advice:, avoid not only this location but this entire company. Save yourself lots of cash and potential headaches

Top notch service; fast, realizable and great customer service…read more I needed new tires fast, for my roadtrip and for a wedding day-of. Not only did the folks at NTB give me a new pair of shoes for my SUV, but they did it on time as promised. Rolled up to the wedding looking brand NEW --- thanks NTB!!!

This would be last tire store I would ever visit, couldnt rotate my tires on my Jeep due to it…read morehaveing spacers which does not have anything to do with rotating tires, took advavntage of my mother-in-law by telling her she had a nail in tire and they couldnt fix due to being in sidewall and it want no where near sidewall nor was it leaking. Changed oil in my dads car and by time he left there and went to Sprint store he was out of oil due to them not putting plug back in oil pan, how does this happen. I have always shopped here and told everyone to go there even with mixed reviews but today took the cake by a tire store telling me they couldnt rotate my tires due to having wheel spacers. I guess I had to see their incompantacy for myself and I finally did.

I gave this a one star because it wouldn't give me the option to do negative stars…read more I took my wife's car to get tires put on because of the eye catching perks that come with it, free flat repair, free rotations, free oil change.. needless to say I wouldn't bring my daughters little tikes tricycle in there for service after going through what I went through there. My wife's car was a 2014 Chevy equinox, the wheels were in mint condition and we take care of our vehicles. The price of my tires was a little over $800 I believe, so it's not like I went with the cheapest tires, even though that has nothing to do with this. After I got the tires put on I took it home and the next day we were washing it outside of our house. My wife noticed on one of the wheels that it had these black marks all the around each spoke in the same location. So we checked the other wheels and noticed every single wheel had the same marks and some were a lot deeper than others that turned into gouges. We had went on vacation a day later and took my vehicle. So when we got back, I took it in and showed them the issue and they brought it into the shop and loaded the tire up and came and got me and said that it does look like their machine caused the damage. He told me that they would be willing to fix the problem, which made me happy that they owned up to it and was gonna help me out getting it fixed. That was all fine and dandy until he told me how he was gonna help me. The manager Matt told me that they would be willing to buy refurbished tires from junkyards to replace them. I told him that that was not an option being that my wife's wheels were in mint condition and I did not want used wheels coming off of a junkyard. The other option was to have them re-refurbished by a guy that does work for them. And in his exact words which I have on an audio recording said, "the guy we use does OK work, sometimes there may be some runs in the paint if he's rushing something but he's an OK guy." This made me laugh because I thought he was joking, but he was not and I told him that that was not an option as well. I then explained that the wheels that were on there were perfectly fine and there was only one tiny mark that I was aware of.. but every other wheel did not have one blemish on them. So basically my two options were getting junker wheels from a scrapyard or having somebody that does subpar work come out and fix them. He then asked me what they could do to make it right and I said that they should take responsibility for their mistakes and order me a new set of wheels. He said that that was not an option and I kept asking him why and he wouldn't give me an answer. He kept beating around the bush. I asked him if somebody brought in a brand new car and they scratched all four wheels what they would do and he said if that was the case they would probably replace the wheels with new, if they couldn't repair them. So then I asked him where in their policy does it say that they cannot buy a brand new set of wheels if they ruin all of them and again he kept beating around the bush and wouldn't give me a straight answer on it. Which tells me there is no policy, probably comes out of his bonus. The manager, Matt should be working at a car dealership as a salesman because he is the biggest liar that I've ever encountered. He also apparently doesn't know how to do his job and give people answers. The integrity at this location does not exist. After going back-and-forth, I asked him if I could talk to his manager. He would not give me his number and said that he would have him reach out to me. Weeks went by and I still hadn't heard anything. So while my wife and I were out and about running errands, she asked if we could stop by and see if the manager Matt had heard anything back from his manager. He had not heard anything. At this point we were just so frustrated I told them to just order the refurbished wheels so we could be done with it. They look like they've been painted and I guess is the best that we were going to get. As far as Matt goes, he is extremely unfit to be a manager. He needs to step down and maybe work in a retail store and not be allowed to talk to people. Maybe loading shelves or something but even then I don't think I'd trust him to do his job right. As a manager you should be able to answer any questions a customer may have. The fact he couldn't answer the one question that I had which was the most important question. Why can you not replace my wheels that you damaged with a brand new set of wheels? Nothing. He was clueless. Or maybe he was just playing dumb I don't know. BE AWARE OF THIS SHADY BUSINESS!!

4-16-25 Stevie & the crew at TD Cleveland took personal care…read moreof my wife's care, not just doing what was paid for, but going above and beyond in personalized service, and mechanical know-how to find and repair mechanical problems the Nissan Dealership could not. Stevie is the definition of professional competence and automotive genius. Matt has inherited a great team there in Cleveland, TN. --Mr. Blair

Took my vehicle in for their free brake check. The staff were all very friendly and knowledgeable…read moreabout my needs. When I was told that my brakes were good, that made my day. I was also informed that when you get an oil change here, you also get free tire rotation and they will keep a check on the brakes as well. I am extremely happy with my experience here today. Thank you to all the staff at Midas.

They worked fast and efficiently. The kind mechanics replaced my headlight in under 20 minutes (the…read morebumper was supposed to be removed). Great team, amazing work.

Have had my vehicle in here a few times. Really helpful and fixed an issue I've had for years…read more Highly recommend.

From the owner: General automotive,brakes,shocks,tune-up's battery's,alternatorread more

An honest mechanic. In the winter, I took my son's car because he was convinced something is wrong…read morewith it.. They kept it a few days and when they couldn't find anything wrong with it they didn't charge us. They could easily have said that I fixed whatever part. It was obvious that I do not know much about car mechanics and neither does my 17-year-old son. That earned my trust. Plus, unlike a dealership, they work on all kinds of cars. Very knowledgeable.

From the owner: Family owned and operated by ASE Master Technician. We specialize in European cars such as VW, BMW,…read moreMercedes, and Volvo. We also work on Asian and American cars, so bring us your Lexus, Infinity, Toyota, Chevrolet, Fords, or Nissans, too.