Never had a bad experience in Niceville Pep Boys. Last week…read morewe needed new tires for Jeep . Best price was found at PepBoys . 2 days later tires are on and we are happy !!!!! Thank you Derrick and Will !!!

I'm sold! Pep Boys in Niceville is awesome! I have to admit, i was a little bit weary. My "go to"…read morewas the other big name tire store in town. After they did me wrong multiple times, I decided to give Pep Boys a try. I was not disappointed! I needed some new tires, and they set me up with a great set at a great price. Unlike the other big name store, they're friendly and helpful. They keep the appointments you schedule. Janet at the front desk is just incredible - super friendly and helpful. It's such a relief compared to most Niceville businesses. Pep Boys earned my business for sure. I'll definitely be back!

After they took my vehicle in to patch a leak, they removed the wheel, called me up to the counter…read moreto tell me they couldn't repair it because it was more than 6 years old saying "it was the law" (which I now know to be a lie, no such law, federal or state). He went on to tell me "no shops will do it". Another lie and by the way as it turned out, they were the only one's who wouldn't fix it. I told them to "forget it, just add air, it will hold until I get home", they refused, sited "the law" again and said that it was 'illegal' to touch that tire which again is a complete lie. Why did he need to remove the tire to tell me this? I thought he "couldn't touch it", so why did he. When I walked out to get my vehicle, I noticed the employee putting the lug nuts on one right after the other in line, tightening them with an impact tool, not in a star pattern which anyone knows is the proper way so the wheel lugs are tightened evenly. The novice then tried to tell me the tire was dry rotted which is a huge lie as there is absolutely zero cracks or damage on any of the tires as I showed him, which the next shop I went to concurred that their is no dry rot. 6 months ago they tried to sell me a battery which was the wrong one and was 40% more than a more recognized and reputable dealer. A year before that, they damaged a lug nut post on my wifes cars, again, we had to take it to a more credible auto center to have it fixed but which I was there, a lady sitting beside us said they damaged a tire pressure sensor and that cost her $104, a conversation I'll never forget. So why did I go there again? I came out of a business near by and noticed a low tire, figured surely they could handle patching one tire, nope, they wanted to sell me a set of 4, and by the way, they are the most expensive tire repair from Crestview to Chipley but don't take my word for it, ask them how much, them call a few others. Funny thing, they sell tires that are 4 years old but won't fix one beyond 6. Most people get flats around 10 years apart. That's some window of repair. Based on that, why say that you repair them at all. Bottom line, go there, do business but take lots of money, expect trouble, and to get fitted with new tires which have sat on their shelves for several years, then, everytime you get a flat, plan on buying a new one so you can be the one who's keeping them in business, not me.

This place is either totally incompetent or crooks. I needed a trailer tire patched in the center…read moreof the tread. They failed, then tried to tell me the tire is leaking from the sidewalls. Water never lies, big old bubbles right where they put a plug, of course they told me that did a patch, they did not but were quick to offer to sell me a new tire even though this tire just needs a patch from a nail. Crooks don't go there.

I have been going to Take 5 Oil Change for a few years now. They also provide phenomenal customer…read moreservice and today was no exception. Michael and Gavin were very friendly, knowledgeable, and very customer service oriented. They did not try to up charge or sell me any services I did not need. I always have an amazing experience at Take 5. Will continue to use them and refer you that customers their way!

Love bringing my car here! Everyone is so friendly. They check everything and aren't overly pushy.read more

Our truck would not start in front of Publix in Freeport last week. several people tried to help…read morejump off battery, no luck. We drove to several businesses with again no luck. Looked like a tow fee was the only option until someone at our last stop suggested a mobile repair service. Before we go any further my phone service and my husband's phone service was all messed up, could not receive calls, only texts, so we would have to carry phone around and hope we heard it ding. Well anyway, within 30 minutes of contacting Juan Charles, he called us, worked us in on his schedule, and met us at Publix. (Problem was starter and battery.) He saved the day and was fair with cost and beyond excellent with cust serv and reliability. His number is programmed in my phone and should be on yours!!! 6 stars out of 5

It is my hope, that by posting this review, you will consider my ongoing experience with this…read morebusiness when considering a reputable auto repair shop. My repairs begin in June 2023 when I dropped my Jeep off for diagnostics of a knock sound in the engine bay; here is what followed. June 5, Dropped Jeep off. June 9 said engine was bad. August 5, told repairs just began. Aug 9, told oil dipstick tube was broke - this happened during the engine work. . Aug 12, told both valve covers were bad, $360 to replace. Aug 14, Juan's Auto calls about valve covers stating "I do not buy cheap parts off amazon" and he used what dealership would use at a cost of $370.00 for both including new bolts. I agreed, later discovered nothing wrong with valve covers and he reused at least some of the bolts because in the old engine, two of the bolts were larger and cut to size and they were reused when the new covers were installed stripping out the threads on two of threaded bolt holes. Aug 21, Juan's Auto said I needed a new AC blower motor with resister, said the entire AC system was bad and you needed an AC compressor kit and a new condenser. Aug 22, I ask Juan if they were sure AC system was bad, it was just 10 ,onths old, I ask if it was holding a vacuum, no reply. Aug 30, I ask again if AC was holding vacuum, Juan said AC vacuum was done while on the full cycle AC machine, cost $100, I declined the full AC replacement. After picking the Jeep up I took it to another shop where they confirmed in a few minutes that no part of the AC system was bad other than the compressor high pressure line which appeared to have formed a small crack where it was laid over in the engine bay during the engine work. Sept 3, pick Jeep up, check engine light was on, called Juan, no reply. Within 10 minutes a large trail of smoke was coming from the jeep. Once home I could see oil all over under the hood and dripping down on exhaust. Again I called Juan, no reply. Sept 7, called and text Juan explaining it was smoking to much to drive back to Texas and please call me, again no reply. Sept 11, tried to contact Juan again, left voicemail stating I would be back in Florida on Oct 2 and I wanted the smoke issue resolved, again no reply. Sept 14, text Juan that Jeep was dropped off at another merchant, no reply. Sept 15, other mechanic confirms passenger valve cover gasket was pinched against the top of the block, uncertain if the cover was bad, replaced with FelPro gasket. The two stripped bolts mentioned above are discovered, the EGR valve was unplugged, the air filter to crank case breather hose was gone and a plug was placed in the crankcase breather side, the PCV hose was not connected to the PCV valve. Oct 6, Jeep is returned to second mechanic where they were not able to locate source of smoke and oil leak. This is where the AC system was determined OK. Oct 9, smoking getting worse, call, text and leave voicemail with Juan, no reply. Oct 9, still no reply from Juan, have no choice but to drive the Jeep as is back to Texas, smokes like it was on fire the entire trip back home, stopping every 50 miles to clean up under the hood and add oil, 18 quarts in 750 miles, the next morning I made a video of the problems and uploaded to YouTube, sent Juan a text and a link to the YouTube video, again no reply. Oct 12, Texas mechanic replaces one valve cover, still smokes, here we discover the valve covers that were replaced were fine, there was never a problem with any valve cover, old or new. Oct 13, Jeep would not pass inspection, call Juan again, no reply. Oct 16, take Jeep to the dealership where they tell me the oil leak is coming from excessive crankcase pressure and could be a result of everything being left disconnected, main seal gasket needed replacement and they were not sure about right side engine gasket, I decline additional repairs, I'm done. Nov 20, a friends mechanic said he could regulate the crankcase pressure by installing an oil bypass can and an aftermarket oil filler tube for $300, it works, have too empty can once a month, check engine lights still on, Jeep will not pas inspection. From Oct thru March 2024, other calls to Juan went unanswered. March 2024, I sent a letter of intent to sue to Juan, again providing him a link to the YouTube video, again no reply. https://youtu.be/fS8Y9-NNm1c

Great fast service. Friendly and professional. Pulled in with no appointment and they helped me…read morequickly and effectively, even on a busy Saturday morning. Place was clean and easily accessible also.

I had to get an oil change and they got me in and out within 10 minutes, and also noted that I…read moreneeded some new serpentine belts. I was able to get an appt with them on Labor Day to get the belts replaced. They were so professional and kind to me. I interacted specifically with Dakota and Daniel but the whole staff seems lovely. They're really kind and friendly. I live in Tallahassee but i will plan to get my oil changes in Niceville because of what a pleasant experience I had.

Ray took care of my vehicle broke down I did have a transmission problem on my 2020 ProMaster 2500…read moreHe towed me to his shop fix my transmission and even put in a cooling system also take me to my hotel and and get a rental, excellent work, excellent service I fully recommend

Had my vehicle for over a year and a 1/2.\nBall to a part that was that he told me, I needed then 2…read moremonths later, he told me that the part that I bought was not what was wrong with my transmission.My transmission had a crack hit it.He had rebuilt the transmission a year prior

I was a walk-in with a leaky tire. The folks were great. They took me right in and fixed my tire in…read moreno time, and charged a fair price. Thanks!

I was having issues with my driver passenger and thought that I might have run over the nail . I…read morestopped at B&'M this afternoon before I m off for my 10 hours driving trip. They took me in just right before they closed .They were very professional and very knowledgeable they dtook my tire out and did the testing and everything only thing that they found was just a loose valve on my tire so changed everything and checked again and now my sensors doesn't keep coming off any more . They didn't even charge me for anything . I really appreciate for their kindness and good customer service as a girl who doesn't know much about the car I feel more safe to go on the road trip and will be back for any future services for my tires and will highly recommend everyone to come and support our local business here in Freeport FL.

The ONLY Volvo repair shop in the area. I had an issue with my Volvo that rendered it underivable…read morefor long distances. So, I didn't feel comfortable driving all the way to the dealer in Pensacola - 60 miles away. L'Orange was the next best choice available. I tried calling multiple times for an appointment. The man never returns messages. My wife was able to walk in and get an appointment - 3 weeks later. I don't know many people who can do without a car for 3 weeks. Fortunately (or not) I'm deployed and didn't need it. I THINK the repair is good. I'll update when I get home if it isn't. The lack of communication is frustrating. It's par for the course in Niceville, though.

Finding an honest, local mechanic is like finding gold. Finding an honest, local mechanic of…read moreEuropean and Asian vehicles......PRICELESS! That is how I would characterize L'Orange Auto. I cannot begin to tell you what a huge relief it is to have this fantastic repair shop so close to home. Men: I know you feel what I am saying here. Robert and Dennis have been working on all three of my Diesel Volkswagens for 5 years now. I rest peacefully at night knowing that when I drop my car off, they will: 1. Find the issue. 2. Call you (not the other way around) to tell you what the issue is, how much its going to cost, and how long it will take. 3. Be 100% friendly and professional with you throughout the entire process. 4. Will almost always repair your car at jaw-dropping discounted rates as compared to the stealership. (Never mind the fact that I have absolutely zero faith in VW at this point and would not so much as let them change my oil). One look at their super clean and organized front desk and maintenance bay reassures you that your expensive import is in very good hands. By clean, I mean I literally DEFY you to find a cleaner, more organized shop. Their bay is as clean as my Mom's kitchen floor. Its crazy. This is a sign of a very conscientious mechanic. For any real man looking on Yelp in search of local word of mouth on a solid local european vehicle mechanic, I really should have had you way back at that part about their honesty. The rest is icing on the cake. I truly cannot say enough good about these guys and their business. They get 10 stars out of 5 in my book. I refer every friend I have who owns an import. I know you will do the same.