This is the worst quick‑oil‑change facility I've ever visited. They take no responsibility for their work and show zero concern about whether customers return. I filed a formal complaint with the corporate office and was told the franchise owners would reach out -- but I haven't heard a single word. That silence explains the attitude here. I don't need a response from anyone there because, at this point, it would just be empty words. I'll be spreading the word to friends and family to avoid this business entirely. read more

If I could leave zero stars I would. It started with them destroying my oil pan then refusing to pay to get it fixed resulting in me missing a very important business trip. I had to purchase a Rent-A-Car. They kept my car at the shop for several days. Then when I got my car back, their sister shop noticed that they removed my front skid plate and never replaced it. Under no circumstances do I recommend this location or their sister location read more

I've used this place twice in the last eight months both times having a leak thereafter first time took to my mechanic said the plug was loose tightened it second time same thing bigger leak back to mechanic both plug in oil filter loose. Visit and your own peril. read more

Take 5 Oil Change - That's the result of my 2 visits to this place! - Oil Change Stations Near Me - Douglasville, Georgia

The worse place in the world to get any service done. Blake had to remind me I'm black and run back and forward with the other staff in the office or the right corner of the building and say thing to try to intimidate me. When I spoke up, and they all were shocked. .I am embarrassed that in this day and time your company continues to hire people of this caliber. Blake need help that take 5 cannot provide. He needs to be fired and removed for his racist rants and tactics. It will cost you money. read more

Blake and his crew were awesome fast and efficient .:: I'll be back!!! Offered me water and everything - I almost didn't come because of the reviews but what happens to other people isn't MY testimony (smile) read more

I've been a customer at this take five since the day they opened. Up until this point, I was satisfied with the service provided. However, on this last repair I noticed that they didn't secure my skip plate and it got damage as I drive down the highway. I returned to them and was meet with the real take five. The service, friendliness and professionalism that I thought I'd seen for several years.... Was gone! It's been weeks since I brought this to their attention and as of yet I don't have the replace part promised. They keep promising me the tracking number for the part. But nothing!! And of course, I've heard noting from the owner. I'm amazingly disappointed. I was one of the very first customers and I have six cars. All WERE serviced there! read more

Every time I get to always change, it is always fast with great customer service. They make sure all my fluids are topped off.

I am so angry I could spit nails. I pull up to this shit-hole of a business at 5:15 pm. While there's three people working two bays (one bay isn't open), NO ONE......and I mean NO ONE acknowledges me (inquires what I need, say we will be with you as soon as possible, etc.). Ok, you are busy I get it......let's move forward to 5:41 pm, a car pulls up behind me then three minutes later (while I'm still sitting in the same spot), another car pulls up (behind the car after me). All of a sudden more employees "magically" appear in the bays and this lying half-wit (I will explain why I call him a liar) directs the car behind (having waited only three minutes) to the bay that is about to become available. I watch in complete disbelief. When I rolled down my window to say something about this foolishness "Mister Liar" say "oh, I will move her and put you first". No he wasn't....not until I spoke up. The customer was already moving into the bay and there was no way for the "move in line up". I was sooooooooo angry I just drove off. I called back to this establishments, identified myself as the person who just dealt with this craziness and asked for the name of the Manager. Yep, the same "poor management handler" is the Manager. I could not believe he again tells me the lie about what his intentions were. I was so angry and told him we both know he"s lying. It seems like common sense would have a Manager of a business to at least: 1. Respectfully acknowledgment paying customers 2. Have a system of "next in line" if customers have waited for service 3. DON'T patronize accustomed with a lie I went to the Take5 location on Thornton Rd after leaving this crap space (only because I wanted to see if this is a corporate standard) and as soon as I pulled into the business I was greeted by a smiling Associate who 1. Directed me to the bay, 2. asked how he could assist and 3. offered water and a small snack while I waited. I was so grateful and explained (in colorful language and full details) of the idiotic experience I just had at the Hwy 5 location. He apologized on behalf of Take5 franchise and the staff proceeded to help me. While it wasn't anyone at Thornton Rd location's fault, I appreciated the apology. The staff at the Thornton Rd Take5 (Christian, Will, and the other Associates) are examples of proper management, good customer service, and interested employees. Hwy 5 Take 5..... I will NEVER cross your threshold again and I encourage you to take a page out of the Thornton Rd customer care handbook. read more

If i could give them negative stars I would!!!!! Take5 on Hwy 5 is a joke! I went to have my oil changed this afternoon, I was next in line when I pulled in. They come and ask me what I'm there for and if I want a water. After an HOUR of waiting and watching them flirt relentlessly with the lady in front of me, I finally get in the bay. They scan my VIN and say sorry we don't have the filter. I said you mean to tell me you had me sit out there for an hour and you never ran the license plate or make and model to see if you had the filter!?!?! You've done that every other time I've been here!?!?! He said no but we can check your tire pressures so it's not a waste of your time. Are you serious!?!?!? No I need my oil changed not my tires checked. I'm not mad you didn't have the part genius, I'm mad you wasted my time by not checking to see if you had the parts when I got there. So I leave more than mad and go to Express Oil Change on Douglas Blvd. I pull in and before I get the chance to even tell the guy anything about my previous experience he said ma'am we may not have your filter if you're getting an oil change. I said yes I am. He checked, they don't have the one I need. I then tell him what happened at Take5 and he said, if you go to the parts store and grab your filter, I will make sure you are taken care of and he did. Express went above and beyond to make things right for me and they made a customer for life. read more

This is the Very Last time we will be going to Take 5. Their prices are absolutely the highest I have ever seen. And EVERYONE there are RUDE. I would not ever go back even if their oil change was FREE. Ashame of this business being in Douglas County. read more

It's a whole bunch of young cats that work here. They haven't been properly trained. I waited 30 minutes just for a top off on my oil. People were just standing around trying not to work. Please train these kids. I happen to like Take 5, but this is unacceptable. read more

I went to take five on Hwy 5 at exactly 7 o'clock and they were ready! I was greeted with a smile, and with great service. I was over my mileage by a lot, and the guy that serviced the car took the time to explain why I shouldn't wait so long. My time is valuable just because I was going before work and they did it within a matter of 20 minutes also changing my back windshield wiper, Greg and Salvador service my car and it felt like butter driving away. read more

Got home, oil dripping in driveway from my Tacoma. Take it back, a 20 minute drive, they say that it is oil that poured out from the filter (the filter is at top of engine with a very convenient hole to catch oil in cup). They just didn't use a cup and chose not to clean up the mess on the engine. I take good care of all my vehicles, I used to do all my service until heart bypass and cancer surgery limited me, and would never let a car go out with the engine covered in oil. They ended up giving me rags and I got under the car, with my poorly able body, and cleaned it. I guess they thought too bad, so sad, tough luck. No interest in doing a good job. This company will never touch any of my vehicles ever again. $90 and couldn't wipe off oil.....wow. read more

Take 5 Oil Change - Oil Change Stations Near Me - Douglasville, Georgia

After driving home from a $90 premium synthetic oil change I smelled burnt oil, looking under the hood and under the car there was oil all about. The oil was all around the oil pan and filter and had worked it's way to the exhaust, the smell was from oil burning on the exhaust. This is how cars catch on fire!!! Sent an email and phone call hut no response. Thanks read more

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Took my car to get a standard oil change at this Take 5 location. The very next day my skid plate began scraping the road as I was on the way home. I know it was not anything that I'd done because I did not hit any bumps or low areas. I'm not too familiar with cars, but looked up how an oil change is done on my car and saw that the skid plate has to be removed. I'm certain that the young men who did my service did not securely fasten the plate after the service and now I have to go to an auto shop to get this fixed. I'm new to this area and brought my car here for a service because my manufacturing dealer is not in the DV area. Needless to say, after this I will drive the 35+ minutes to get ALL services, even something as simple as an oil change done on my car. If you decide to go here, before you leave the parking lot please make sure all parts of your vehicle (especially the skid plate) are in tact!! read more

Brian was off the CHIZAIN!! You hear me!! Very knowledgeable very polite. He should be a cop on his spare time. I felt like I got pulled over cuz I couldn't get out but the exchange was so polite. He should teach classes for all locations. I'm visiting but if I'm ever in the area again I'll def stop by again!! Thanks Brian. read more

Was going to Pepboys around the corner on a Sunday and guess what! They were closed! Well everything happens for a reason I guess because I definitely experienced great service when dealing with Brian and Christian. I received a cold bottle of water while I waited and never had to leave my car. The staff did not try to oversell me on a new air filter or anything. I appreciate you guys a lot! I'll be back in 5,000 ;D read more

Worst place ever no body really care about costumer 4 people just looking each other like is your turn go check what he needs but no body came to you I spent 15 min and no one even came to ask nothing last time that I bring my company vehicles here read more

I wanted to let you know I have read the reviews and I did notice the inconsistencies. I took two cars at different times of day. The first experience 9:30am was great. Excellent customer service. Offered each customer a bottle of water which was in hand ready for the yes. When I got in the bay explained the difference in oil prices, let me know about the cabin filter and the engine filter. The customer service is was impecable in the morning. 2nd car 1:30pm. The experience was totally different. At this point they are packed lines are deep. It was like herding cattle get us in and get us out. The service was not as attentive to the customer you are helping, they were attentive to everything happing about them. I find it odd that there were so many workers just standing around talking. Maybe it was the changing of the guard?? Bottom line the customer service changed from attentive to the customer in front of you in the morning to late afternoon where once in the bay was get the job dob done and get them out...I left there at around 3pm. My son in-law usually does the oil changes for my daughter and I but he's been really busy so this was my first time using you guys here in GA. read more

I had an oil change oct 9th at hwy5 location GA. The employees that worked on my car forgot to attach the skid plates back on. It fell off on the fwy. They attached it with zip ties. The district manager called me the following week. He said someone would take care of it and call us. We waited 3 weeks until I contacted him. He was shock no one ordered the parts or fixed it. Its been 1 month and 1 week and the skid plate fell off again on the fwy with my 8 yr old. This could've caused a fire with the metal plate. This should've been fixed right away and not with zip ties. My husband is contemplating on getting a lawyer now that our child's safety is involved and since the manager suggested we just take it off since it's just a "splash guard." He also said the part is in back order, yet we called the nearest honda to see if they had any in stock and they do. They still haven't replaced it yet. And it's now nov 19th. Corporate hasn't done anything. This is the first oil change I've ever had that this has happened. If they only did their jobs properly and did a safety check, this would've been avoided.if dont plan on having your car on fire or on being in an accident, I suggest not to go here. read more

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DO NOT TAKE YOUR CAR HERE!!! Staff is so unprofessional, unknowledgeable and uncaring. Staff member never asked me for my name, what services I wanted and did not know how to raise my hood. The few times I e gone have been nothing short of a nightmare. I stopped going snd I am for warning others not to waste your time. Staff members and managers changes daily! read more

Outstanding service this morning. Plenty of energetic happy employees providing outstanding service. Even checked my cabin filter and offered a cold bottle of water. I've been using this location for 2 years with no issues. read more

Take 5 Oil Change - Moe offered all services and now I will be breathing cleaner cabin air. - Oil Change Stations Near Me - Douglasville, Georgia

I will never step foot in that place. I went to get my oil change. These young bastards never had a job in their lives think that they can disrespect customers. I told the little bastard I didn't need an air filter, he became angry and threw the air filter on top of my engine. I told him he needed to get another job. That's when he said I am not changing your oil. Like I give a damn, I went to a real garage and spent my $99.00, where they had men not kids.... read more

While on a 3 hour road trip, half of my car's skid plate started dragging on the highway. In a bind, rolled up to Take 5 about 5 mins before they closed. Greeted with big smiles, and four mechanics ready to help. They fixed it up in less than 5 mins and sent us on our way. Awesome service! Even offered us water while we waited. 10/10 would recommend. read more

How are you going to service two people that came after me?! Y'all need to do better than that! Wasted twenty mins of my time. If only I could give zero star, I would.... Y'all just done messed up, you gonna lose madd business. I'll just stick to express oil, at least they know the demand of fifo. read more

One of the longest waits around!!!! Was stuck after somebody pulled in behind me. More than an hour!!!! Zero hustle here

Cannot stand the unprofessionalism from this place. Completely forgot to attach my skid plate back and then back peddled when I asked why the zip tied out instead of putting the bolts back on. Skid plate fell off on interstate. Could have damaged my car or flown into another car. I had to take it to Ford and have them replace it. Owner did not want to take responsibility for it. Only after threatening a law suit, did the owner agree to pay for the new skid plate. We will never revisit this place.. read more

I recently visited Take5 and had my radiator flushed for approximately $80. However a day later I began getting "Engine Coolant Hot" messages on my dash. This was happening on mile 3 of my 6 mile commute to work at ten at night, mind you! I checked the under the hood and found that there was almost no fluid in the reservoir! Watch out! Apparently they save cost by shorting the fluid amounts they should be filling. Appalling! M Warrior Douglasville, GA read more

Let's just say this is my new spot. Great customer service and you relax in your car should there be a wait.

This place is a joke. I took my car (2012 Audi A7) there this past Monday for an oil change. Keep in mind that my last oil change was with them, at this same location. The workers were unable to get the skid plate screws off of my car. They told me that the screws were stripped. I told them if they were stripped it was because of them, since they were the last auto service company to worked on my car. The worker didn't believe me and had someone to check the Carfax to see if it was true. Once I was proven correct, they then argued that I must have let someone else change my oil who stripped the screws. I was told since they couldn't remove the skid plate they couldn't change the oil. I left feeling insulted and very angry. I took my car to my mechanic who said the reason they couldn't get the skid plate off was because they didn't have the right tool. What a JOKE! I got my oil changed by a PROFESSIONAL mechanic and saved money in the process. If you value your time, money, and your vehicle, stay away from this unprofessional business. read more

Take 5 Oil Change - Price of my oil change (top). They're notes at Take 5 (bottom). - Oil Change Stations Near Me - Douglasville, Georgia

Super friendly staff. Offered me a water upon arrival and gave my kids fruit snacks. Quick service! Will definitely be back!

Very quick and convenient! I had my oil changed and they also checked other things like air filters with my permission and also made sure my tire pressure was okay with no extra charge. The employees were polite and very funny, and they did not pressure me into buying anything I did not need. I was offered water while I waited and the managers (Xavier and Brandon) frequently checked to make sure I was receiving satisfactory service. Would definitely recommend! read more

My Volkswagen Jetta needed special synthetic oil ("Magnatec"). I dealt primarily with Shane. He was professional, friendly and knowledgeable, answering all of my questions honestly. As a military veteran, I received a 25% discount. After the oil change was completed, Shane reset my "Oil Service Due" indicator gauge in a matter of seconds. The other gentlemen who serviced my car at "Take 5 Oil Change" were also very professional and friendly. I was extremely satisfied. Highly recommend! Will be back! read more

Yesterday 4/16/2022 there was a accident on hwy 5. I saw the employee help the city worker clean the street so that traffic could continue to move smoothly. Just wanted to say thank y'all!! read more

My 2019 Hyundai Tucson engine died 20 minutes after leaving the Take 5 on Hwy 5. My vehicle only had approx 69,000 miles. Take 5 has taken no responsibility for their errors. I am a school teacher having to foot the bill for a rental car to try and figure this all out. Take 5 is negligent. BE CAREFUL! read more

I definitely went over the recommended oil change time and I've been searching where to get an affordable change . My first thought was the Douglasville Walmart auto care center , they didn't answer the phones and when I get there they weren't even open ! Right around the corner is Take 5 , they were quick and so friendly ! Special thanks to Brian and Christian for getting me right ! I'll be going there from now on and recommending them to everyone . read more

Really impressed with their organization, speed, and built in safety checks. They give military discounts and discounts to rideshare drivers. They do try to upsell you on wipers, etc..but it isn't a hard upsell. read more

The gentlemen at shop #1174 in Douglasville, GA are TOP notch professionals! Shane, Brian, and Tre went above and beyond to add excellence and quality to my Take 5 experience. Their professionalism, kindness, and quality of service were above and beyond, and I will recommend their shop any chance possible. Thanks again, for your great care and effort!! The price, quality, and quickness of service are matched only by you ~ the remarkable quality of people providing the service. God bless, and thanks again for your amazing work. read more

Waited for 45 mins in line on a Weds morning. Then it took another 20 mins for the actual oil change. This was second time using the Hwy 5 location. First time I was given my military discount no issue. Second time they refused to give it to me as I didn't have my ID with me. When I asked, "don't you have it on file?" They said yes, but we have to have the ID. Then they charged $75 for an oil change!!! I have a 2019 nissan rogue sport. 4 quarts of synthetic oil only cost $25. Even with time and labor... that's a rip off!! Me and my household will never use again. read more

Super quick and very efficient. Shoutout to Robert and Davis for getting me in and out with all the information I needed!