The staff and Mgt at the S Irby St store always go above and beyond - especially Al. He's gone out…read moreof his way several times to get our vehicles taken care of - we're long time customers and hope things never change !!!

Friendly staff and always wanting to make sure they take care of any needs I had. Came in to get an…read moreoil change and they worked me in. Got what I asked for and at a reasonable price.

BEWARE! I had a horrible experience here. The place looks nice, and the staff seems friendly, but…read moredon't be fooled. I went in for a simple oil change, and before I even left the parking lot, my car started freaking out. I backed up and told the guy something was seriously wrong, but he brushed it off, saying they just changed the oil. So I drove around the building, and my car was sputtering like crazy. I pulled back in and insisted again that something wasn't right. My car was in perfect condition when I pulled in. This time, he said it was probably just the air filters they replaced and that I should drive it a bit and it would go away. I reluctantly left and drove very carefully to my Airbnb. By the way, I was only in town because I had to evacuate my home in Asheville due to my town being destroyed. When I checked the oil dipstick, it was TRIPLE over the full line. My boyfriend and I had to drain the oil they overfilled. When we tried to start the car, it made a terrible sound, so we had it towed to a mechanic. Turns out, THEY DRAINED MY TRANSMISSION FLUID!!!! If I had driven it any further or any faster than I did, my perfect car would've been totaled! It's been two weeks, and I've called several times, but I still haven't heard back from the "local manager" to get my money back. This oil change ended up costing me $560, plus an insane amount of stress. DO NOT TRUST THIS COMPANY WITH YOUR CAR!

Pulling up for the first time at this location, and my first time at any "quick oil change" store…read morein over 35 years, and my first impression was WOW! The manager Jarrett flashed me a warm smile as he walked up/greeted me/intro'd self and guided me to the bay. The team members Desz and her new trainee, as well as Brandon all smiled/said hello. When does that happen these days? RARELY! I appreciated the explanations without pressure, the offer for additional services, the speed that the oil change etc was done and the overall feeling that this experience left me with. Highly recommended and will be going back to this location, now that my car's manufacturer warranty/maintenance are expired. Thank you Valvoline Team! :0)

I decided after my expensive last visit to dealership for oil change was tired of being ripped off…read more When looking on Yelp for 10 minute oil change this one was rated highly. Drove in to bay, told the woman what I wanted and sat in waiting area for no more than 10 minutes. Can you believe it a business that actually lives up to it's name. Now to be fair I was the only customer here at the time so times may vary. So oil change w synthetic, engine & cabin filter for $134, my last trip to dealer for just oil was $123! I had a very nice woman assist me, Kayla I believe. All the workers there were professional and thorough. Top marks, will be returning.

Purchased a "new to me" vehicle and had it taken to the Beltline store to have the transmission…read morecheck because it did have a "clunk" when it shifted. They did a transmission flushed and I also purchased new wipers that were awesome! My vehicle immediately shifted A LOT better!! I am so thankful for their service that I am sure it has saved me money and future frustration! Shout out to Seth, Mel, and James for their professionalism and service! I would not take my vehicle anywhere else!

This was one of my best oil change experiences. The workers were friendly and hospitable (even…read moreoffering me a water). They did a good job and did it quickly.

Came in for a routine oil change with my challenger for its first oil change. Staff was friendly…read moreand straight forward. Synthetic oil change was close to $120. A little expensive but only the best for a new car at this point. So didnt really matter. Drive away and i hear something fall hit the underbelly of the car. Looked under the car and everything looked fine. Come to find out it wasnt fine. The engine belly pan that covers the engine bay wasnt put on right and the thing that hit the bottom of the car was one of the clips that wasnt placed back on properly after the oil change. I ended up driving the car on the highway and the underbelly pan started to drag. Parts that were still being held in place was sheered off ending up damaging other splash guards as well. I wouldnt be annoyed, but this is a new car i just got and because someone neglected to put the clips in properly resulting in further damage. Will never come back here again.

Car-related errands are an annoying necessity and almost always incredibly mundane, which is why I…read morenever thought I'd leave a review about an oil change, but the service and employees at this location made it just the opposite. The service was quick, friendly, and helpful thanks to a set of fantastic employees. I've never had a better experience. I felt that they kept me well-informed, but I was never pressured or "scared into" purchasing anything as can be the problem with many vehicle service stations. All of the staff was great, but Chelsea was by far one of the most pleasant and wonderful service representatives I've ever dealt with. She is genuine, respectful, and just a joy to have spoken with for the brief period I was there. She made the entire experience one that will definitely have me returning to this location!

Management contacted me about my experience and invited me back for a customary service check. We…read moregot to know each other along with the staff it was very satisfying, I even treated them to a pizza lunch. Only one concern I have a/c tester may need repair it kept restarting over and over again, but finally worked. You guys changed my mind, I will be coming back thank you.

They are honest and straightforward. They don't try and sell you a lot of stuff you don't need…read more.. which is a big plus. Their prices are fantastic too. Other places I called were $200-300 more than what I was charged. Wow!

We have used Southside many times this year. Each experience has been excellent. They make…read moreappointments so the vehicle is worked on when they tell you it will be worked on. They have been very fair with us. They are up front with their pricing. We are very satisfied.