brought my vehicle in for a routine oil change, and it was running perfectly fine beforehand -- no warning lights, no drivability issues, no mechanical concerns.
Immediately after the service, my car began running rough. It started jumping at startup, struggled to move properly when put into Drive, and shortly after the check engine light came on. There were absolutely no issues prior to the oil change. The timing is not a coincidence.
I contacted the shop right away. I was told to check back on 02/28 and that the manager would handle it. When I followed up, I was told the manager wasn't available until Monday and that I would "have to wait" while they conducted an "investigation" and reviewed camera footage.
They claimed the technician did not touch the sensor. However, their own higher-up acknowledged that the sensor could have been cleaned and reset -- which their technician did attempt. That reset did absolutely nothing to fix the issue. Despite this, they continued to deny responsibility.
I sought a second opinion from a mechanic I know personally who works as a mechanic for a landscaping company. Instead of addressing the mechanical findings, the shop repeatedly tried to discredit him by referring to him as "a landscaper," even after being clearly informed that he is employed as a mechanic for that company. That felt dismissive and unprofessional.
Ultimately, my mechanic repaired the issue and the vehicle is now running properly again. This confirms that there was in fact a problem that needed to be corrected -- a problem that began immediately after the oil change service.
As a result of this situation, I incurred $556 in total expenses, including:
- $115 for the oil change
- $190 for the sensor
- $150 for labor
- $56 Uber to return to the shop
- $45 Uber home because the vehicle was not safe to drive
This has caused financial loss, stress, and significant inconvenience -- all from what should have been a simple maintenance visit.
I am extremely disappointed in the lack of accountability and the refusal to take responsibility for an issue that began immediately after their service. I will update this review if the business chooses to properly address and resolve this matter. read more