I came in for an oil change and had a terrible experience. I did not get the services that I was expecting. 1) they did not top off my fluids. They said they were out of coolant and power steering fluid for my car. 2) they did not check my tire pressure and corrected it to summer inflation levels. I now have to get it back to the correct PSI. 3) Did not offer any water 4) I'm not even sure they put oil in my car. I would not return. MY lesson today is get oil changes at the dealer. It may cost a little more, but the piece of mind is worth it. read more

Friendly service. Good communication. Took me into the bay 20 minutes before closing.

I have been using this location since they opened on all of my vehicles, I have had nothing but good service at this location. They tell you upfront what the price will be for your vehicle. Fast & easy.. if you find a coupon online, they will honor it. Keep up the good work!! read more

BUYER BEWARE! Never go here (Mayfield/Lander location). I was given a specific price by one of the employees for my oil change and then was overcharged by an additional $20 (now $104) WITHOUT being told this and without my knowledge. THEN was lied to, one of the employees said that I was told about the higher price (he wasn't even the one I was communicating with about the price, he was doing the oil change). I would NEVER pay and have NEVER paid $104 for an oil change! They also charged me for an oil filter which they never told or asked me about, just added to my bill like the more expensive oil change. Very deceitful and dishonest business practices. Customer service/DM weren't any better. I will NEVER go back to any Take Five. Highly UN-recommend. read more

I took my car in for a simple oil change, and they put in the wrong type of oil, which caused permanent damage to my engine. To make matters worse, when I went back to complain, all the did was change the oil again and "could not" issue a refund. My car continued to have issues and every time I went back they just told me I have to run the new oil through and the problem would go away. That worked for some time, but months later, I am having issues related to the damage they caused. Now I'm stuck with a hefty repair bill thanks to their incompetence. Their customer service is non-existent, and they clearly don't care about the damage they cause to people's vehicles. Do yourself a favor and steer clear of this place. They're unprofessional, incompetent, and completely unwilling to make things right when they screw up. You're better off changing the oil yourself or going to a dealership rather than trusting these guys with your car. read more

Great service! Everyone was friendly and professional. They offered me the 25% off veteran discount and washed my windows. The owners are vets too! read more

Complete negligence at this location. The " mechanics " do not know what they are doing. They completely wasted my time when they could not actually change my oil as they " didnt know how." Not sure how this is possible as I have gone to numerous spots for an oil change with no problem. AVOID AVOID AVOID read more

Absolutely horrible experience and I will never be back. The employees told me they were not able to access my oil to give me an oil change...so I left without one. When I got home my skid plate was dragging on the ground. I then took it to my mechanic who told me the people at take 5 cut your skid plate off attempting to get to your oil. I was never informed by this. When I called take 5 to confront them about the situation the gentleman on the phone told me to "just go buy a new skid plate." Trust me when I tell you save yourself the headache and take your vehicle elsewhere read more

Take 5 Oil Change - Take 5 cut 6 Inches off my skid plate without telling me to attempt to access my oil - Oil Change Stations Near Me - Mayfield Heights, Ohio

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Their website says they open at 7AM. I went to both of the Mayfield locations and neither were open. I waited even until 7:25. I called in at 7:00 and the phone center said to wait until 7:15 as that's when the techs roll in. I did and no one showed. Super annoying and a waste of time as their website says they open at 7AM on Tuesdays. If they can't hold their hours and teams accountable to their hours how can we trust them to work on our vehicles? At minimum update your hours. I will not be using Take 5. read more

I'm a longtime customer, and have only been to this location a couple of times. Today, they have one person working, with three different lanes open. Everyone had to wait for a minimum of one hour before they could be seen. This is a horrible representation of their company and I probably will never come back to this place. They have one guy working, which is horrible. read more

if I could give them a 0 I would . I recently went to get a top off on my fluids the person working on my car didn't put my coolant completely on which caused my engine to overheat and blow while I was driving on the freeway. I don't have a car my engine is blew i was suspose to recieve a call from coporate regarding my engine September 1 , 2023 It is now september 6, 2023 very unprofessional and still have no contact with anybody at the moment read more

Guys were great ! Malik, Emmet and the rest of the team, friendly and courteous, effecient. Had a great experience, thanks for the quick and friendly services. read more

They were friendly, quick, and efficient. They took their time and got me in and out. Will be back again for another oil and fluid change.

It was Inconvenient for me to wait 30 plus minutes for the crew to complete my so called 10 minute oil change. Now I'm back, and still waiting, for them to turn off my oil light. After today, I'll make sure to never return and tell my friends. read more

Came in the morning and it was very fast. Great customer service. Offered to replace things but wasn't pushy about it.

A few days ago, my dealership was closed for the day so I went to the Take 5 Mayfield Hts location and the young male technician who assisted me to my shock was quite inebriated, stumbling around and very unprofessional and inappropriate with me & he scared me. I will not return to this location again. No one at Take 5 wanted to give me a managers name to speak to make my complaint. When I called there call center I was transferred to (504) 837-0670 and there was no one available for me to leave a message. Very disconcerting, thank goodness for Yelp. read more

Quick friendly service. Offered fair prices and discounts. Store was clean personal service with a smile. I would recommend.

Take 5? More like take 55. Thought it would be a quick and simple process but they are extremely, extremely slow. No sense of urgency and another car that came in after me was serviced first. The water they gave you while you waited was a nice touch. But not enough to recommend this place. Do yourself a favor and make an appointment at a real shop/dealership for an oil change, it'll save you lots of time. read more

Took my car to get a repeat oil change. Sat there for an hour and they told me my oil filter cap was stripped and they couldn't get it off. They were waiting for a tool from the local auto zone to remove it. When they got it, it wouldn't work . I'm thinking it was put on wrong from the last time I went there. They told me they would call when they get another tool in to remove it. They never called. Took it to the dealership and they took care of it. I'll never go to back to that place again read more

These guys are very nice and accommodating! They walk you through everything. Solomon goes out if his way to be helpful. Tony is great too!

Stay away. Went to the location with my wifes car. They insisted it required synthetic oil. I looked at the owners manual and saw no mention of a requirement to use synthetic oil. Instead of the 29.95 oil change i spend around 60.00. Got home and called dealer and conventional oil was fine. Called the manager and told him i payed 2 times because i was misled by the shop. He said that he would get with the manager and see if they could comp us the next oil change. I called back and they would not. Contacted my credit card company and put in a dispute. I have vehicles which require special oil. I have no problem with that. As long as it is required. Be wary of what they tell you. read more

The guys here provide excellent service. John in particular, who ran to another location for my air filter since they were out of stock. I will be back! read more

These guys are so nice. Iv never seen anything like it. As a female with zero knowledge about cars and how they work I feel like I'm always talked into something I don't need. But they were so nice and honest at this place! And so quick! They gave me a bottle of water while I waited and cleaned my windows! They were all so nice!! I will continue to go back! read more

Service was subpar... they did offer me a free water (which was right on time). They didn't really explain the services the company offered. They tried to up-sale me towards the end however that is to be expected. read more

John & the other employees did an OUTSTANDING job & we couldn't have been more pleased with the service.

These guys are awesome! So happy and friendly. They gave me a water because the wait was a bit long. Nice to have a great experience

Very unprofessional, they didn't replace parts that they took off my car, the kids who work there are disrespectful, loud, playing music with inappropriate language. I was promised a free oil change when I complained to management and was begged not to call the General Mngr. when I went back to get my oil change, they didn't want to offer what was promised. read more