We brought a 2020 Subaru to Solon Conrad's for a pre-inspection before deciding to purchase. I want to give a special shout out to Chad, Quinn and Anthony who made us feel welcome and in good hands. One of the techs had extensive knowlegde of the Subaru brand which proved helpful in not only knowing the condition, but also tips on how to maintain this car in the future to extend it's life. If you are in the Beachwood, Solon area, we highly recommend this Conrad's location. Their staff took the time to review the inspection findings with the car we were considering to purchase. Thank you for a great experience! read more

Wait time is ridiculous, even for simple things like oil change or tire rotation. Been taking our cars here for many years. Service has declined substantially in recent years. Gave them one more chance. They failed. Done with them. Taking our cars elsewhere. read more

went here for front brakes & rotors, wheel bearing replaced also. $1200.00 later went back due to front brakes dragging so much turned rotors blue, Still within warranty period (two years or twenty - four thousand miles) manager says rotors are pitted, I said you provided parts falls under warranty would not stand behind CONRADS TWO YEAR TWENTY-FOUR THOUSAND MILES ONLY PUT TWO THOUSAND MILES ON SINCE SERVICE! BUYER BEWARE OF THIS COMPANY!!! read more

I was disappointed in the service I received received on my car. My air conditioning was not working and had been repaired by them a year ago. It was under warranty. They had my car 3 days. They said it was repaired but when I picked it up it was still blowing hot air. We also asked them to check the brakes and tires which they did not do and we had to ask them again when they said it was ready to pick up. Poor communication, poor service and not timely repairs. I am still waiting for my air conditioning to be repaired! read more

I brought my car to the Solon location after scheduling an appointment for two specific issues: a suspected oil/coolant leak and my heat not working properly. I clearly requested a full inspection because I am moving soon and needed my vehicle to be reliable. After having my car for a week (exactly 7 days), I approved diagnostic charges and repairs totaling over $700. Throughout the process, I repeatedly asked about the heating issue and was assured it would be addressed. However, when I picked up my vehicle, the heat was still not functioning properly -- and my car is still leaking coolant. When I called the next day, I was told the heating issue and engine issue are "separate problems" and that I would need to pay for another diagnostic. This is unacceptable. I reported both concerns at intake and was repeatedly assured they would be handled. I paid $730 and left with the same two problems I originally came in for. I expected a proper diagnosis and complete repair, not additional charges to address issues that were clearly reported from the beginning. Very disappointing experience. read more

buyer beware spent $1200.00 with this repair shop, put front brakes & rotors on car, with two year 24,000 mile warranty and have problem with install brakes were not properly installed, calipers dragging turned rotors blue from excessive heat manager said that rotors were pitted, guess they put cheap rotors on now won't replace under warranty. not consumer friendly. don't get scammed!!!! read more

I called to ask about the cost of brake pad replacement and possible rotors, every other place gave me a cost thos place said we have to look at it. I'm sorry but if you have the make and model the labor shouldn't vary and neither should the parts. I would stay away from this place if they can't be honest about a simple brake job that shouldn't vary in labor or parts then that means they are going to charge you whatever when you come here. read more

Dropped my car off at 7:30 am for a scheduled oil change. Asked for a brake inspection as well. Was told I would get a video of inspection. Stated I would be back around 5:00 pm to pick up. I arrived at 4:30. They said they didn't get the brake inspection done or the oil change either. My car was there for 9 hours and nothing was done. Total disappointment for this location. read more

DO NOT CHOOSE THIS LOCATION IN SOLON 33111 station st. If I could leave zero stars I would!!. I went in for tires on my 2016 bmw 10/16, notified them of a clicking sound and was told it would be looked into. When they finished with my car nobody said anything. Two days later my car is shaking at 20-40mph. I called them first thing Monday morning 10/20 to let them know what was going on, they tell me to bring it back up so they can look at it only for them to tell me I need a axel. Took it to another Conrad's and the mechanic told me verbatim "you been should've been notified of this problem regardless what you came in for". So they let me drive off knowing the axel was bad! Then try to charge me $800 for it when I just paid $600 for brand new tires not even a week ago! Called the store back multiple times to try and speak with the manager but never could get a response so I called corporate and now they're trying to give me a discount instead of a refund! DO NOT TAKE YOUR CAR TO THIS LOCATION PLEASE!!! Excuse after excuse on how I wasn't notified and how they missed issue. If something is wrong with your car they won't let you know until it's too late. My car right now is not drivable cause of the axle and instead of them notifying me they made the call for me. Dave who works in corporate said to me "I've seen people drive off with bad axles all the time", which let me know that whoever worked on my car saw that the axle was bad and still decided to put tires instead of letting me make the call on my car regardless of what I came in for. The mechanic at the other shop actually let me see my car from up under and you can clearly see that it was bad and leaking grease. Luckily for Conrad's I didn't take a picture that day but I have videos of my car shaking after they put the tires on. read more

Great customer service take care of the customer real good with quick and fast service. I will recommend those guys.

I've been taking our vehicles to the Solon location on and off for over 20 years. The service is usually good and the prices are fairly competitive. I appreciate the inspection videos that they have started sending when a car is in for service- I understand that some people feel like mechanics are just out to rip them off so it does reinforce the trust factor a bit when they actually show you items that need immediate attention and others that you should be ready for in the near future. read more

Bought my battery there, having asked about the price. Was told $150, and said ok. THEN they charged $80.00 to install it. Even Walmart - the apex of greed - installs battery you buy there for free. Something is wrong at Conrads. Been a long term customer. read more

Worst tire shop on the planet! My tire light came on and I made an appointment Friday for Sunday morning. The gentleman at the desk checked my tires and put air in them. I went shopping, and came out to a flat and had to call AAA. I phoned Conrad's and was informed that he couldn't help me and was overbooked. I understand that everyone is short staffed but he hadn't even checked my tire - and I told him I was traveling from out of town. When I pointed that out and told him I had actually made an appointment, he said, "if you had checked my email, you would know that your appointment got canceled." I checked my email repeatedly. No email. I asked if there was another tire shop in Solon. He said, "Aurora," And he did not offer to call to see if that store. A gentleman in Richmond, Ohio's Firestone was not able to take me but called to another shop to make sure I could get in there. Coming off the interstate after having my tire replaced, I saw 2 tire shops side by side in Solon. Everyone can have a bad day and this store may be wonderful, but I wouldn't take another chance. read more

I got decent service here when I needed 4 new tires for my vehicle. Mike was helpful and the service was prompt. They suggested a tire based on my needs and delivered on time. read more

I go to the Conrad's Tire Express in Solon because it is close to my place of work. I have had my oil and tires changed there for some time now. I am a repeat customer because of their speedy service. The pricing is fair and I've never had an issue with my services. Conrad's can be counted on to finish the job in the time estimated which is greatly appreciated! Look out for coupons for Conrad's. They run deals from time to time and who doesn't love saving money, especially on car repair? read more

One of my front tires had a bulge that was seconds from popping (not good). I have a new car with a hard-to-find wheel, so I didn't have much hope I'd have my car back quickly. I usually take my car to this Conrad's location, and they are always very busy. Dan and Steve were really helpful. I called on a Wednesday with 10 minutes until closing, and while every appointment slot was full the next day, they were willing to squeeze me in somewhere. I dropped my car off early in the morning and was shocked when they called me at 3pm and told me it was ready! I was super grateful. Such fast, friendly service. These guys really helped me out and efficiently found my hard-to-find wheel. Thank you, Dan and Steve! read more

This Solon shop always goes above and beyond to make sure we understand our tire options and get our repairs taken care of. Jesse and the rest of the crew there are conscientious of our time and value our patronage. Conrad's Solon is our choice for tire and repairs forevermore. read more

They were fantastic! We were just traveling through when our A/C stopped working. They squeezed us in and were able to pinpoint the problem and fix it so we could get on the road again. They are amazing and if I lived in the area I would go to them for everything. read more

Jessie did a wonderful job from start to finish. He beat the price of the competition and only recommended service that was necessary. He took a video as well to show me what exactly needed to be done on my car. I highly recommend him and Conrad's. read more

Scheduled an online appointment for an oil change for 8:00. Got stuck in a bit of traffic on the way there and there was someone in front of me in line checking in. When I got to the counter (at around 8:10) I was told that they had cancelled my appointment because I was late. When I checked my email, the cancel notice was sent at 8:02! Cancelled two minutes after the appointment time???? I honestly can't believe they did this - count me as a former customer as there is no way I would ever set foot in there again! read more

Went to the Solon location on Station St. Had scheduled a simple tire rotation. Upon arrival I was told very bluntly, "I'm not going to rotate these tires". I asked why and was told they have too much wear. I informed the "customer service person" that the tires were guaranteed for 60k miles and only had 40k on them. He barked back at me "your lucky to get that many miles!" Then added, "I don't't like these (Michelin) tires." I then went to another Conrads location and they promptly rotated my tires, no problem at all. Clearly this man at the Solon location should never be speaking with customers.....not if you want to keep the customer that is. I'll not go back. read more

I love dealing with Conrad's. They are one of the best. Always friendly, professional and helpful when I have questions. They give me excellent service. Plus even when I just take my car in for one task, they will point out other items so that I can keep on top of everything. The guys in Solon never disappoint. I would recommend them to anyone. read more

I needed new tires on my vehicle. Jon Gebler and his staff were professional and polite. My vehicle was ready in a timely manner. They also have gone out of their way to help me with any tire repairs I have needed over the years. Honest and up front about pricing. Thank you! read more

I won't return. I was quoted a price for 2 tires and assured i would be out in an hour. It took 2 hours. I get it if you are busy. But, I told them I had to be back at work in an hour. Why not ask if you can reschedule so you don't waste my time if you are too busy to perform the job in the time you promised? When they were done, they put my car on an alignment machine, which they had last week and found nothing wrong. This time I needed(?) a $300 alignment though. When he rang me up the price was different than what I was quoted over the phone. But, when your service takes an hour longer than what you were told, you just want to leave. The guys that work freely bad mouth the other customers. I went to the Solon location. Live up to your word. Be accountable for what you promise. read more

Aside from the ridiculous up charge in labor, they promised my car by 4:00. At 4:02 they called to say that the part was defective and it would be another hour. I had to cancel my appointment and am still sitting here waiting for my car 2 hours later! The only reason I will get my car back is because they are closing. Then they tell me I may have to bring it back if the light comes on?! Doesn't make me very confident considering I just spent 2 hours of my time and $1000.00. No discount for my inconvenience. Don't come here unless you have time and money to waste. read more

Made an appointment. Staff greeted me and was ready to work on my van. Service was speedy. Oil change, filter, engine flush, transmission fluid change, tires rotated, alignment - all finished within 90 minutes. Solon did wonderful and additionally had free popcorn and free drinks. Thanks Dan and Terrence and the tech too! read more

Did what they were asked to do, no problems, and got a great price for a blended oil change! Thank you!

I had another in my long series of wonderful experiences at Conrad's. I count on them for oil changes, tire rotations, and new tire purchases. The staff is friendly and knowledgeable and understand how important customer service is. When they needed to cancel my appointment, they tried to reach me, but were unsuccessful. When I arrived they were very apologetic. When I rescheduled my appointment I was delighted to find they were not going to charge me for the oil change/tire rotation. They have a loyal customer for life! read more

Everytime I go there no matter which car I bring they change the oil and tell me the car needs rear brakes. I haven't changed brakes with the last 4 cars I brought there and they are all performing just fine. Oil change price is good and the staff is friendly but I am having trouble believing them so I will be going elswhere. read more

Don't go... wrecked my wheel for the second time.. lost a part.. didn't tell me.. When I went back and asked about the part the guy handed me someone else's that didn't fit.. omg.. how do they stay in businesses? read more

Had a flat tire took just the tire in to get repaired dropped it off at 9:00am they told me it would take an hour went back 31/2 hours later they hadn't even looked at it yet . So I took the back and went right around the corner and got the tire fixed in about 15 minutes!! read more

I called just before 8am and spoke with Jesse. I asked him if their was a time I could come in and get my break light changed. He said "yeah come in no problem". I arrive at the store 30 min later and the man I spoke with was like "it will be over and hour". I said okay I can come back, and re replied rudely that even if I come back they won't have time to help me. I then said well I just called and Jesse said to come in.. He then changed his tone a bit and started to log into the system. I however, was already shocked at how rude he was to me and said nevermind, and left the building. I was just their a couple weeks ago and choose them to do the work. I will no longer go back to this Conrad's location. I'm still also shocked at how ride this man was to me. Not professional. read more

Excellent! I won't take my car anywhere else. Jesse and the staff at this particular Conrad's go above and beyond. They are honest, reasonable, and do a great job educating the customer. Highly recommend!!! read more

These guys always take care of my needs. Today was just a tire rotation. However, I keep coming back because I trust them. We've purchased tires for many cars over the years and they service them well. Don't hesitate to stop in here for your car care needs. read more

I have been a long time customer of the Conrads Solon store. I made an appointment for an oil change for the afternoon of Monday 11/18/2019. The morning of the appointment, Conrads called and said they had two mechanics out ill, they rescheduled me for Friday 11/22 at 10:00 am. I arrived for the appointment five minutes early. My oil change wasn't completed until a little after 12:00. I think it is excessive to expect a customer to wait over two hours for an oil change. This was not the first time I've had Conrads do an oil change on one of my vehicles. I'm usually out of there in less than 1 hour. I'm not sure if they booked too many appointments for this morning or ...? read more

Jon Gebler, Manager, and Staff should be commended for their professional and courteous service displayed to me today. I am a very happy Conrad customer read more

I brought my car into Conrad's knowing I needed 4 new tires and was told after the initial installation that I was in desperate need of new brakes, struts, and shocks. I was shocked but after learning that is was a safety issue, I finally made the decision to move forward with the work despite the cost which was way more than I intended to spend. They worked with me on rebates for the tires and the shocks (which helped me save $100) and Josh was nice enough to even show me the old parts to prove to me that I was in dire need of them! I love to be educated in areas that I have no idea about and auto maintenance is definitely one of those areas. A big thanks to Jessica and Josh for being so patient and informative. We will never go anywhere else for our auto needs! read more

I got exactly what I wanted. Researched other options only Conrad's offered the diagnostic tools at a reasonable price. Thank you Conrad's.

Great service. Stranded with a flat and ruined tire 4 hours from home and the crew here hooked me up in a big way just before closing. Highly recommend this business. If I lived up here they would be my goto establishment. read more

As usual, Job well done. I waited about an hour for my oil change, & tire rotation. To be expected. They have a TV, & magazines. Coffee, pop, & water. Clean bathrooms. You can walk across the street, & browse a hardware store, or other stores in the plaza. I chose to clean up my email !! read more