1. Take 5 Oil Change

1. Take 5 Oil Change

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Mentor, OH

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Take 5 Oil Change

4.2 (6 reviews)
Closed • 7:00 am - 8:00 pm
Updated 2 weeks ago

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11 months ago

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Jiffy Lube

Jiffy Lube

3.0
(4 reviews)

Efficient and professional. Took the time to explain things…read more Will definitely be back again.

I made the mistake of trusting this jiffylube to complete a simple oil change on my 2015 Honda Fit…read more I had my oil change done on 9/20/2023 and by 9/21/2023 my plastic cover that covers the bottom of the engine compartment was dragging and falling off. I was in Cleveland when I noticed and attempted to temporarily secure it to get home I cut my hand and chipped a nail in the process as well due to their error along with likely irreparable damage to the plastic engine cover. This engine cover was just replaced less than 6 months ago because when I bought the car it was missing. They couldn't even do a simple job of properly putting it back how they found it. I only went here because my regular mechanic was backed up and I figured it was an oil change how hard could it be. I should have looked at the reviews for this location sooner because they obviously pay little to not attention to detail and have done this before per their 1st review. I will be going up there first thing in the morning and requesting the replacement cost of the part plus to speak with the franchise owner. Please keep in mind I had to deal with this trying to come home from a Guardians game at 11:00 pm at night and lay on the ground on the side of the freeway to do the temporary and I just had surgery two weeks ago so I shouldn't have even been doing this but I had to get home. I will never ever use a jiffy lube location again and sure as heck not this one. I think maybe they need to investment in some better techs.

Confident Car Repair & Tire

Confident Car Repair & Tire

4.3
(15 reviews)

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

Take 5 Oil Change - oilchange - Updated July 2026

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